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Razer Support

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  • 39,947 Threads
  • 57,748 Replies

39947 Threads

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BurgersHouse
posted in Razer Support

RAZER NAGA TRINITY + CHROMA

Hi, I have recently noticed that the mouse will not light up at all. I have done a full uninstall / install of the SYNAPSE Software and still nothing will light up. Any Help welcome.

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5 years ago
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Oldi184
posted in Razer Support

Mouse have stopped working in 2 USB ports.

Few days ago I bought Razer Basilisk, plugged him in and everything was ok. But yesterday it froze - pointer was not moving, none button was working I also got msg from windows "razer synapse 3 stopped working". I did replug and computer reset. Nothing. Mouse was dead. :( But for some reason lights on the mice were still ON. I have uninstalled Synapse 3 - still dead. Reinstalled it again - still dead. Then i plugged him into different USB port - it become alive! But after few hours the same happened. Mouse froze and became dead So now my Basilisk is plugged into 3rd USB port. 2 previous ports are dead but only for Basilisk. Other devices work fine in them. My previous mouse, smartphone, pendrive. Everything work in those 2 ports but not Basilisk. Why? Does Basilisk suddenly got mad on these 2 USB ports? For some reason? And how much time it will take until my Basilisk will get mad on my 3rd USB port? A week? My specs: -windows 7 home premium sp1 x64 -MSI mobo on intel Z-77 chip

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5 years ago
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Merkury90
posted in Razer Support

Blackwidow Elite Green - no "fn" lighting for custom keys

Hello. Since today I'm a happy owner of Blackwidow Elite Green Switch. I was going around Synapse trying to figure out what I can and cannot do with this device. I have found that I can configure additional buttons to work togather with "fn" key. In instruction I read: (...) When the "fn" key is held down, all function keys with secondary functions including other keys which you can combine with the "fn" key will light up. Pressing the fn key in combination with the function keys will activate their secondary features on your PC. (...) However it is not true in my case. I have configured for now key 1, 2 and 3 to launch certain apps when pressed togather with "fn" but they do not light up when "fn" is pressed. Is there something I need to do additionaly to make it work or is it know bug/feature? Best regards!

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5 years ago
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etwasanderes2
posted in Razer Support

headset kaken tournament edition; static on game output

so I have a new headset. It's connected like this: usb - audio controller - headset Windows shows me 2 Audio output devices: Headset Earphone (Razer Kraken TE - Chat) Speakers (Razer Kraken TE - Game) When I select Chat, I hear all sounds like normal. Moving the Game-Chat dial on the audio contoller towards Game just makes the Audio quieter. When I select Game, I get static, when anything trys to output sound. Moving the Game-Chat dial on the audio contoller towards Chat just makes the Static quieter. I don't believe this is how that was intendet, how do I fix this? (Yes, I have tried turning it off and on again) edit: I have synapse running edit: works fine on my laptop (edit: no synapse on my Laptop) eidt: I unistalled synapse. It works now. edit: I reinstalled it again. It broke again. How can I make it work? edit: I assume it's a problem with software.

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Razer.Caziel
5 years ago
K
kmaxuell
posted in Razer Support

Razer Central "UPS! something just failed, Try Again

Has someone else happened to you or did this happen to you? I need help.

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5 years ago
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DreddyBZH
posted in Razer Support

Razer devices not detected by Synapse 2

Hi I just bought a Tartarus v2 and after pluged it in, I tried to install Synapse V2 on a Windows 7 64 (Razer_Synapse_Installer_v2.21.21.1.exe). The device in not detected. Tried reinstall, unplug/plug, nothing change. Is there any help here? thx by advance DreddyBZH

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5 years ago
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DreddyBZH
posted in Razer Support

Synapse 3 doesn't install

Hi I just bought a Tartarus v2 and after pluged it in, I tried to install Synapse V3 (from official link : https://www.razer.com/synapse-3) to my system (Windows7 64). When I run the installer (RazerSynapseInstaller_V1.0.102.135.exe) I have the following message : Failed to write installer file (No such file or directory) Is there somebody with a solution? Thx by advance DreddyBZH

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5 years ago
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TOMASZEK26razer
posted in Razer Support

Controler settings

Hi can someone help please with settings to BF V. I reset my settings in game to default but on raiju tournament edition is to fast. Please can someone help me with sensitivity to start learn how to play again....

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5 years ago
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MaaikeV4
posted in Razer Support

FN Keys BlackwidowX

I bought a new mouse today, which forced me to update my Synapse. After updating it, my FN keys stopped working and have not been able to figure out where to enable/program them again... Anyone got an idea?

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5 years ago
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Rexima1930
posted in Razer Support

Razer Mamba Wireless - Wired on Mac?

I use it on my mac with the usb dongle, but when i want to wire it to charge the battery it doesnt work anymore. Does somebody know, why?

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5 years ago
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ShroomX
posted in Razer Support

Razer Kiyo

The Kiyo quit working just all of a sudden. I had some weird issue with the driver. It said code 28. The only fix I was able to find was a complete wipe of the hard drive and reinstall of windows after a 2 hour fiasco with tech support.

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5 years ago
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dphuc
posted in Razer Support

Help My Keyboard on my Razer Blade Stealth is broken

I just got this issue about yesterday. Firstly, i lost the chroma lighting on my keyboard on the blade (but, razer synapse still recognizes the keyboard and i can still change lighting effects), after a while sometimes the keyboard just wouldn't work but if i restart the keyboard would work without backlight, this happened when i was just watching youtube, i tried going back to previous versions of windows-nothing, reinstalling drivers-nothing, and i cant even reset the laptop, it would just be stuck on "Please Wait", no loading loop, i waited about 8 hours whilst i was asleep to reset the laptop but still, nothing changed,still on that "Please Wait" screen, before that i tried resetting it in the day while i was doing other stuff, about 4 hours i waited on that "Please Wait" screen. Please help, i don't have any other device to bring to uni other than my phone to take notes.

3
D
5 years ago
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CapitainGuile
posted in Razer Support

Using of Synapse 3.0

Hello Everyone, I have had a Deathadder 2015 for 2 years, recently I had to reinstall my PC, and so downloaded Synapse, which had been updated, so I thought it was a good idea to take the new version, but my mouse is not detected. What to do about it? I'm on windows 10. Have a good day

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5 years ago
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PartiaIxray
posted in Razer Support

Flashing Razer Seiren

Hey Crew, I have an OG Seiren mic that I purchased for cash from best buy so I can't RMA it. But for the last 6 months whenever I plug it into my computer all it does is "Flicker" and example can be found here - (Note this is NOT mine but is exactly what is occuring. I have, replaced cables, updated my system to include USB controllers, system bios. video card drivers and just about everything else you can think of in terms of updating. I have reseated every component in my case, and blown our air just to rule out the unlikely case that it was something hardware related in the case. It DOES work when I plug it into my roommates computer. Who is running similar hardware but not exact. Looking forward to find a solution Thanks!

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5 years ago
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spaceshipVolturban568
posted in Razer Support

Razer phone dark image through HDMI

Recently tried connecting my Razer phone (1st Gen) to my TV through USB -C to HDMI. When connected videos played back are shown very dark. Have tried a few different cables and do not have this issue with my iPad Pro 3rd Gen with the same cables.

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5 years ago
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_BEAST_
posted in Razer Support

My LanceHead TE stops working

this all started after i logged on to BO4 my mouse turned orange is now stuck that way and now my mouse is not showing up on synapse

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5 years ago
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FlawenFX
posted in Razer Support

Razer SoftMiner Doesn't work

My SoftMiner is crashing at the step 0/2, How do i fix this ?

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F
5 years ago
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MANJAK
posted in Razer Support

Razer Phone 2 notification

Hello! He did something in my phone and there is no more sound notification when messages arrive at the messenger and watsup. I tried everything, in the application settings everything is ON. When the message arrives there is only vibration. Regular SMS and calls, work fine. What should I do?

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5 years ago
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PricelessBounty
posted in Razer Support

Kraken TE THX Spatial Audio not Finding Apps

As the title says the Kraken TE THX Spatial Audio is not Finding Apps to use the THX Spatial audio with. I first got the headset a few days ago, the first day everything worked like a dream. The next day things didn't work so well and I had to run communications and audio through the same audio output "Kraken TE - Game" or else there was no audio at all. On day three the "Mixer" tab for the headset stopped showing any apps as being audio outputs it could enhance. I already uninstalled everything including drivers and software from the device manager and reinstalled everything. I tried repair and forcing updates but nothing has fixed the issue. Anyone else experience this and have a possible fix?

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5 years ago
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Loafer987
posted in Razer Support

My List of Razer Phone 2 issues. Please help!

Ok so I love this device as a phone, though it is clunky and large vs everything else I've had in the past, I did know what I was getting into in that regard before I bought it. My problems with it however, are becoming too frustrating to handle on a daily basis and I am hoping someone out there might have some advice as to how to fix them. 1. No android pie STILL. Why does my 3-4 year old samsung galaxy S7 phone I "upgraded" from have the update and I am still waiting for my brand new $1100 CAD device to have it. When you pay this much for a device I believe a company needs to stand behind its products and at least give a projected estimate to its customers as to when the update will become available. I realize this is a specialized device with additional requirements to be met for this launch, but when I am having a ton of issues related to the current software I'd rather see developers release the update so we can test things and help them report back the issues we have with a new

1
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5 years ago
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TimothyDong
posted in Razer Support

Broken Spacebar Stabilizer Hook

I broken one of my Spacebar's stabilizer hook from Rage from idiots in Apex Legends. I feel like contacting Razer Support is for such a small matter is a bit bothersome for me and the people at Razer, so can I buy these as a permanent fix?

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0V3R_K1LL
Vanguard
5 years ago
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NocturnalSevenfold
posted in Razer Support

Couple issues with new Nari headset

First issue is the mic monitoring/ side tone. Side tone volume needs to be set above 80% for it to work at all, even then its faint and not really helpful until about 85-90%. Issue is, when speaking loudly, as we sometimes do in games, the loudness is too great causing distortion. Any setting I can change to fix this? The second issue is surround sound, or lack therof. Sounds have no direction, they sound like they are everywhere. Even the little test in synapse, it makes gunshot noises and lights up where the sound should be, they all sound the same and have no direction. Am I doing something wrong? So far the surround sound is worse than on my $20 plantronics headphones these replaced. Thanks!

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5 years ago
X
XutaxKamay
posted in Razer Support

[BUG] Surface calibration problem with RAZER SYNAPSE 2.0

Hello, I'm having a problem with the razer synapse software, I guess it comes from my windows installation, but I don't know if it would fix the problem anyway so I'm posting there to know what happens. The problem is that I just can't calibrate the mouse like it worked before,and it shows me that now: There is no icons showing me "how to calibrate" appearing, and when I click on the left button, the sensor seems to calibrate and focus on it but I can't anymore save, the mouse won't move anymore after. So I have to replug it again to make it work, or reboot the computer. Any idea from where it could come? (I've reinstalled cleanly the software multiples times, I don't know really what I should do) Thanking you for your replies in advance! EDIT: I have a razer deathadder chroma.

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5 years ago
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SteelBluelifethink405
posted in Razer Support

Blade 2019 Battery Life - 1.5hrs?

Hi, I need some help with my battery life. I have tried different settings but it's always awful: max of 2hours! I've just bought a Blade RTX 2060 I have applied some of the suggestions from here https://www.reddit.com/comments/6snkz5 but my battery life still sucks! Is is a 2019 Blade problem? I would expect to be at least 5-6 hours Thanks!

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5 years ago
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GSG666
posted in Razer Support

Razer Suite conflicting with itself?

Hello, Guys! I've been using my Blade for a little over a year now without issues, however, since Razer introduced the new software things have gotten a little crazy for me. I'm not sure I GET which piece of software is SUPPOSED to do what, and it seems as though they conflict with one another. My problems are quite ephemeral, but I've put together a list to the best of my abilities: 1. What is RAZER SYNAPSE vs what is RAZER CONFIGURATOR? Above is a screen grab featuring my entire Razer suite. To my best understanding SYNAPSE is visible on the right, and, in the foreground one can see the RAZER CONFIGURATOR software. Razer Configurator seems to be the only place I can interact with my built-in Chroma keyboard, set the effects, change the backlight brightness and whatnot. However, when I hover my mouse over the RAZER Configurator icon in my system tray this happens: What gives? 2. RAZER ATHERIS MOUSE conflict. AKA Synapse listed as inactive even when both instances of the so

0
G
5 years ago

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