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  • 43,425 Threads
  • 62,109 Replies
43425 Threads
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sacha2038
posted in Razer Support
tournament editor

Суть проблемы вот в чем при подключение tournament editor к пк установки razer synapse,все работает хорошо но через минуты 2 аудиоконтройлер вырубается и поевляется что usb устройство не распознано,ошибка следующяя, Система Windows остановила это устройство, так как оно сообщило о возникновении неполадок. (Код 43) Сбой запроса дескриптора USB-устройства.Кто знает в чем беда не могу решить уже 2 дня уши новые вчера купил.

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4 years ago
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jazzimbeau
posted in Razer Support
Electra V2 USB On the fritz.

Howdy. So my brand new Electra V2 headset that's only 2 days out of box was working great until suddenly it is now showing as "Conexant USB Audio". The sound is all distorted and so is the Mic. Headset is no longer registering in Synapse either. Please help there's gotta be a firmware fix or something lol

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4 years ago
Saiyan-Rox
Vanguard
Saiyan-RoxSuper Saiyan Mod
posted in Razer Support
PSA: RP1 Camera Issue On Android Pie

PSA: Camera Force Closing Hey everyone As some of you know there's an issue with the latest pie update that results in the do not disturb function causing the camera to force close. For the time being please just switch off do not disturb to use the camera. I've reported it to Razer so hopefully we'll see a fix soon.

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Saiyan-Rox
Vanguard
4 years ago
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sharpDarkLiverHorses860
posted in Razer Support
BlackWidow X Chroma Keyboard not lighting up.

I did reinstall razer synapse 2 and could see when I restarted my pc, that the keyboard was lighting up (so it can't be defect), but after that it turned back to not lighting up and I can't change anything in the settings. My headset for example is lighting by default in blue, but I chose a different colour in the settings. Everything is working with the razer synapse 2 app except the lighting up feature. How do I fix this?

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4 years ago
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ZEllibee
posted in Razer Support
Basilisk Ultimate Battery Life

I recently payed $160 for a new Basilisk Ultimate, and to my surprise the mouse only hold a charge for about 4-5 hours of play time, not anywhere close to what's advertised. And also to my surprise I have been disregarded by E-mails and Live Chat for the last 9 DAYS. I just want this mouse to work as intended, here I am once again putting my faith in Razer and they've let me down.

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4 years ago
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DarthLoloX
posted in Razer Support
Tatarus V2 not recognized anymore with Synapse last version.

Hello! I tried to uninstall and re-install the last version of Synapse, Uninstall and re-install in Windows Device Manager, my Tatarus V2 is not recognized anymore. I have Asus Armoury Crate install in my computer which is not compatbile with Razer. Driver Easy doesn't help me either. Do you have the same issue and a solution? Regards

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4 years ago
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Blaze012
posted in Razer Support
RAZER BLACKWIDOW ELITE, Help!

Hello, I have 2 questions for people with a razer blackwidow elite keyboard. 1. When I click the space, enter, backsapce type keys, I hear a strange sound, as if something was tapping gently on the metal, I do not know if this is due to the construction of the keyboard, or if it is a technical error of the equipment. 2. I registered the keyboard on the razer website, then downloaded the synapse 3 program to be able to program the keyboard backlight, but after installing the program my keyboard starts to go crazy, namely, the multimedia keys stop working, the gaming mode turns off all of my keys, and if the program itself doesn't find it my keyboard. With important information, I have windows 7 (64bit) I count on help and best regards,

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4 years ago
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eliran150
posted in Razer Support
Razer Electra V2 Usb Audio And Mic Sometimes Dont Work

Hello, i have a problem with my Razer Electra V2 USB that i noticed today and i search it online and i saw that people had the same problem like me... The issue is that i play some games or do whatever for an hour or sometimes more and then randomly my sound\\mic stops. The headset is still connected, it's logo is still lighted up and in My devices it says that this device is working properly. To fix it i unplug and replug the usb... I had this headset for almost a year now and i didnt had this issue before. Additionally, there was an update for razer snype 2 so maby it is connected... If you can help me i will be so happy ! I tried: 1. Uninstall Synapse and delete all files in C:\\Program Files (x86)\\Razer and C:\\ProgramData\\Razer directories. These folders are hidden by default, so please be sure to unhide them. 2. Uninstall Razer drivers by going to "Device Manager" from Control Panel. 3. Press Windows + X, and choose Command Prompt on the menu. 4. Type regedit in the command pro

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4 years ago
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RooieBiet
posted in Razer Support
Lights freeze on Blackwidow Chroma V2

When I start my pc my Chroma lights turn on after some seconds but after about half an hour of gaming the lights on my keyboard complete freeze. Not only the Chroma lightning but also the capslock, numlock and scroll lock lights don't turn on or off when I click on them. The keys do still work tho, it's only the lights. And the 5 macro keys have a massive delay (30s to 1m). The lights on my mouse pad, mouse and headset just work fine.

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4 years ago
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kaeyre
posted in Razer Support
After updating synapse 3, naga trinity is extremely buggy

Hello, I had a synapse 3 update ready to go that I had been ignoring for a few days now. I went ahead and updated it when I had the chance and surprise, my mouse (naga trinity) is practically unusable now. It's extremely slow and laggy and freezes everywhere. Issue does not persist when I close synapse. So far I have: -Restarted the computer -Repaired synapse -Reinstalled synapse all to no avail. Is there anything that I can do to fix this, or do I just have to keep synapse closed and hope it gets fixed next update?

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4 years ago
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SamCleverley
posted in Razer Support
Selected Output Device not detected

I have loaded up my 7.1 surround sound app on my computer and its saying that the selected output device is not detected. its ever since I've updated the app it is doing this, it happened yesterday and I've tried everything I can think of.

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4 years ago
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Venedika
posted in Razer Support
Razer Man O' War Wireless Synapse 2.0 "Parameter Error"

Hey, I have Razer Man O' War Wireless 7.1 device. Since half of a year, i cannot configure my headset settings on Synapse 2.0. As you can see, i click image of headset this warning comes in front of me and Synapse turns black screen. I tried many ways but did not work; Update Synapse 2.0 to latest version Reinstall Synapse 2.0 Restore Windows 10 Pro I wish there is a fix.

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4 years ago
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Burlord
posted in Razer Support
warratny

why the database wont let me purchase or check on my warranty after resigtering the product. I gave them prove but razor wont reply at me back.

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Razer.Caziel
4 years ago
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UnalloyedHook67
posted in Razer Support
Stealth 13.3" (2017) fried SSD

TL;DR My laptop fried my SSD. Was it a faulty SSD or some faulty hardware in my laptop? Just a regular day opening my browser and I get a windows blue screen with UNEXPECTED_STORE_EXCEPTION error. Upon restart, the laptop is stuck at the logo screen with the options to go into BIOS, Recovery Mode and Boot Options. The only option that was working was Recovery Mode. Once in the settings, under boot options there is no storage device being detected. I checked the NVMe tab and there was no NVMe devices detected as well (laptop comes with 256 NVMe M.2 SSD). Luckily I had planned to upgrade to a 512 SSD and already had one so I switched out the 256 for the 512. The 512 SSD was being detected in the settings as well as the NVMe devices tab. To check if it was an issue with the SSD itself, I put the 256 SSD in my desktop and booted normally from another drive with the OS. Once logged into windows, I did not see the 256 SSD from the laptop being detected anywhere. I restarted my desktop (wi

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4 years ago
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thinkRaisinBlackammo968
posted in Razer Support
Razer Phone 2 signal issue

Hi everyone, I've been using the phone here in Australia for over a month now and I've been experiencing problems regarding the mobile signal I'm receiving. I tried hard resetting the phone and swapping sim cards but it's still happening. Please assist me on this matter. Thank you. Regards, Ernest

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Razer.Caziel
4 years ago
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HellcatBlizzard
posted in Razer Support
My Razer Blade 15 Advanced making buzzing noise when play Heroes of the storm and Diablo 3 (RTX2070)

Hi, I have Razer Blade 15 Advanced early 2019 (I7-8750H, RTX2070) I found that my laptop makes buzzing noise when I play Heroes of the storm and Diablo 3. It makes me really uncomfortable. Weird thing is, I cannot hear that buzzing noise when my laptop runs Adobe programs, Benchmarks(such as Fire strike by 3d mark). and Even I cannot feel that noise when I only enter Heroes of the storm main window. However, as soon as I started to play heroes of the storm(in game), I can hear that noise near top of touchpad area. This is video of my laptop. https://photos.app.goo.gl/4gjYujBfeBv4unPS7 Please watch this video, you will be aware of my issue. Is there anyone who knows about this issue? What is the solution of this problem? I love my new Razer RTX2070, but I cannot use it now because of this. Should I use old Razer GTX1060 then? So sad... Plz let me hear your ideas!

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Razer.Caziel
4 years ago
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Sasaki_Haise
posted in Razer Support
Synapse dead!!! System.Net.Sockets.SocketException (0x80004005)

WTF is that? I cannot use Synapse (3)! WTF is this? I can't use Synapse (3)! Information about calling JIT debugging instead of this dialog box you will find at the end of this message. If JIT debugging is enabled, all that are not handled are treated Exceptions sent to the JIT debugger running on the Computer is registered and not covered in this dialog box.

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Razer.Caziel
4 years ago
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Aaron6661Insider
posted in Razer Support
Picture upload error

Can't seem to upload any pictures because it says the files are to large for the servers. I don't know how to alter them and I've seen better quality pictures than what I'm trying to post as well. Thanks for any help!

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4 years ago
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sbh7600
posted in Razer Support
Led light don't always work

Hello, i have a Razer Mamba Elite. And love it. But when i leave the mice and it turns the light of after 2 min. and when i start using the mice again the light won't turn on. What can be the issue to this?

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4 years ago
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angel_striffe
posted in Razer Support
Razer Turret for Xbox and PC... Cable support

Hi everyone. I'm having a lot of trouble finding the replacement cable for my turret. Specifically, the cable that goes from the Keyboard to the Mouse. Any aid in where to acquire would be much appreciated. Cheers

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4 years ago
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jakethepyro
posted in Razer Support
my razer synapse wont open

every time i try to open my razer synapse is says failed to start

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4 years ago
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DeltAplaS
posted in Razer Support
Razer Blade 15 2018 Buzzing Noise.

Hello All, I have been using my device for about couple of months now (still in a warranty period) and came up with these three issues. First and most serious. This started to happen about two days ago. Whenever I am running the the laptop without a charger pluged in, it makes a little but audiable and annoying buzzing. The sound stops when I plug the charger in. You can see it happening in the google drive video. Laptop Buzzing Video: https://drive.google.com/open?id=1RZ9JM_FVeqP7S8V4hssZ_PoEyiaKJuJ- Second issue is, I recently realized the charger makes a rattling sound. I still charges my laptop fine however, someone please tell me if it is normal, damaged or defected. You can see it happening in the google drive video as well. Charging Block Rattling Video: https://drive.google.com/open?id=1RZACUACqtvo4NXUIHM2Vfy2_afrKGnpI The last and least serious issue is, I have set the logo to be off on the synapse however, whenever I close and reopen my lid, the logo light up even when

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4 years ago
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GOGreenconnectradio137
posted in Razer Support
WIRELESS CHARGER'S QUESTION

I purchased the RAZER PHONE 2 WIRELESS CHARGER from the RAZER website in Taiwan, but the card was not available in the customs. They said that I need to submit the detailed specifications of the RAZER PHONE 2 WIRELESS CHARGER, including the specification of the frequency of use of the equipment and the output power. But I can't get these messages from anywhere. Please help me.

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4 years ago
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LaRenardeFoxy
posted in Razer Support
Razer Phone , Noway to replace screen ?

Hello, i'm sure it already been asked a 1000x times but i didn't found anything so here i go. For some reason, the tactile part of my Razer Phone (first of the name) decided to give up on life started to make some strange bugs/clickings everywhere on the screen. After a long Google search, i wasnt able to find any screen seller (appart from an Indian one but they don't seems to ship to France ...) So i decided last week to send a message to the support ... And im still waiting on a response. Until now i wanna know if Razer can change a screen and if yes, for how much ? Thx ya'll for your help !

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4 years ago
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laki2.
posted in Razer Support
Razer synapse wont open

Hello i recently got a razer deathadder chroma and i tried to install the razer synapse 2 to configure my mouse but whenever i start it it doesnt show anything. It runs in the background but it doesnt open i have tried reinstalling it and still the same problem

12
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4 years ago

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