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  • 43,432 Threads
  • 62,126 Replies
43432 Threads
T
TealDeerdepotradio697
posted in Razer Support
Trackpad Razer Blade Stealth 13 2019 Mercury White tap to click issue

Hi! I just have bought Razer Blade Stealth 13 2019 Mercury White with 1065g7 processor and I have an issue with trackpad. During text input tap to click and two finger second click on trackpad sometimes stop working. It happens not always but could happen ones per 2 minutes. After a few seconds it starts working again. I found the workaroud - click physical on trackpad button, it unfreezes tap to click and two finder click immediately. Does anyone know how to solve this issue? This is very annoying!

32
Razer.Speedcr0ss
4 years ago
M
m4ss3vo
posted in Razer Support
I wanna mining with new tool gamma but

i wanna mining but my bitdefender alert all times by using gamma,please help. what can i do,is allert all the time,and block the work,it is safe to use it? please help.

1824
xCryptik
Vanguard
4 years ago
J
Jhoeri
posted in Razer Support
Blade Updater Error

I had to reinstall windows via a USB because I accidentally messed up permissions in a folder. I've reinstalled the drivers I believe, and I've made sure to download the OEM software, however the "Blade Updater" doesn't work because it states the "Firmware tool is only used with Blade and other compatible systems". I've heard something with the SN not being in the BIOS anymore? But I didn't mess with BIOS at all, so I don't see why that would be the issue. (although it might be). Thanks in advance!

21
J
4 years ago
D
DjSnizz
posted in Razer Support
0x80070006 1903 Update Error (Razer Refuses To Help)

So like many of you i have purchased a RazerBlade Pro 17' 2TB Raid0 4k Full HD Model. I bought because i need it for work and for 2 months razer has cost me 28k worth of money loose.I dj for a living and when my equipment need's updating it needs to be updated. I've called support but no one gives a car to help me.I keep getting this error and ive tried everything including all updates to rst and system32/drivers file renaming and stuff , Still no luck. If anyone can please help me get my laptop up to date then that would be nice since razer has to told me to eff off because the laptop i bought from them that cost me 5k obviously is crap.I guess my money isn't good enough from them.Never purchasing razer products again.

32
D
4 years ago
S
Solaife
posted in Razer Support
Razwer Cynosda kwetdstrokew isdsduwe

Hi thwerwe, ads you can twell thwe we kwey and thwe sd kwey bring up w and d whwen prwesddswed. Any hwelp would bwe apprweciatwed.

21
Razer.Speedcr0ss
4 years ago
D
DesmondKean
posted in Razer Support
.NET framework error and Synapse won't start

I attach a screenshot of the error. Since today I've been getting this when my PC is starting, and then Synapse won't open at all no matter what I do. If my close all Razer processes and try to open Synapse again manually I get the same error and it doesn't open. Edit: Went through all the steps provided from chat support and couldn't fix it. Was told that Tier 2 Team would take a look at it and come back to me later on. Tried: Reinstalling Synapse. Didn't work. Reinstally Synapse installing ONLY minimal things, lefting out all chroma thingies. No change. Attempted to install the latest .NET framework, but got a message saying that the latest was already installed.

2031
Razer.Speedcr0ss
4 years ago
G
Gudil
posted in Razer Support
Razer blade stealth 13 purchased nov 5th won't power on

I was playing WoW and my game froze. whole computer froze. was using Razer Chroma x and so I unplugged laptop from Chroma and it woudl not turn on. I plugged direct into power cable and still nothing. no lights. nothing...... both unplugged and on battery the only thing i get is if I hold the power button for approx 10 seconds the light on front of laptop flashes white once. otherwise it is dead. I submitted a case and tried to use chat but said chat had no staffing. I will call this afternoon. I love it until this happens. want it fixed or replaced as this is less than 30 days. I did buy Razer Care so hope we can get this fixed soon. beginning of 4 day weekend and no gaming pc....

32
Razer.Speedcr0ss
4 years ago
D
DT8H0
posted in Razer Support
Viper Ultimate Not Charging

I bought this for less than a week. Charging is stuck at 4% for about 2 hours. Another charge it is now 13%.

71
Razer.Speedcr0ss
4 years ago
K
Kleecha
posted in Razer Support
Razer Blade Stealth 13 2019 - Power/battery issue

my laptop is not turning on, unless it’s plugged on, and the Battery indicator is stuck at 77% all the time saying plugged on (there's no other sign such as "Not charging"). The device will turn off once I remove the power. I checked some forums, they suggested to up9 date BIOS and EC driver, after I updated all the drivers from Razer website, right usb-c stopped powering the pc I can only use the left usb c to power it, right usb c is working properly for transferring data only...

542
Razer.Speedcr0ss
4 years ago
D
D3M6K
posted in Razer Support
My keyboard and mouse RGB suddenly stopped supporting games.

Hi, so my problem is that neither my keyboard (ornata chroma) nor my mouse (basilisk) are still connected to the games I'm playing. I mean dynamic RGB in Apex/Ruiner etc. I checked both synapse and in-game setting, everything is set correctly, I've reinstalled whole razer software, but nothing helped. I contaced razer support twice, each time I was told to wait 2/3 days till they examine, in both cases more than 2/3 weeks passed and I don't have any solve. This feature worked for ~about a year without any problems, I updated everything I could, several times. I have Win 10 and Synapse 3. Could anyone help?

11
Razer.Speedcr0ss
4 years ago
A
ARabidNull
posted in Razer Support
Cannot turn wi-if back on.

Today (11/27/2019) I logged into my Razer Blade 15 and found my W-fi turned off. I’ve tried turning it on I the settings and it doesn’t work. I’ve tried uninstalling the wi-if driver and reinstalling. I still can’t turn on the wi-GI. I’ve tried resetting the laptop to factory settings and I still cannot turn the wi-if back on. Either I’ve managed to find some undocumented way of turning WiFi via the keyboard and I can’t figure out how to reinstall it or... The WiFi hardware died and refuses to turn back on

42
Razer.Speedcr0ss
4 years ago
C
ctavsheen
posted in Razer Support
Razer kraken tournament edition problem

I've run into this problem where I won't get any sound whatsoever when following the instructions in the booklet: Select Razer Kraken TE - Chat and set it as Default Communication Device. Select Razer Kraken TE - Game and set it as Default Device. Doing this makes it so I literally have no sound on my PC; however, when I just set Razer Kraken TE - Chat as Default Device I get sound perfectly. Also the booklet picture states that both Razer Kraken TE - Chat and Razer Kraken TE - Game should be recognised by the system as headphones. At my case only Razer Kraken TE - Chat is recognised as headphones and Razer Kraken TE - Game is recognised by the system as speakers.

21
Razer.Speedcr0ss
4 years ago
W
weedewiet22
posted in Razer Support
my razer blackwidow chroma v2 wont work

can some1 help me with my razer blackwidow chroma v2 it wont start up and played with it yesterday suddently it wont start up anymore

11
Razer.Speedcr0ss
4 years ago
J
JKAUNS
posted in Razer Support
Razer Blade 15 Advanced Model 2019 Not detecting GPU

Hey, I was wondering if anyone here knows or had this issue solved. About a week ago, my GPU stopped showing up on my laptop and I as I was doing a clean install of my drivers, it didn't detect the 2070 Max-Q, I even did one reset and a full system recovery and still no sign of my GPU even on the BIOS, I haven't opened the laptop because I don't have any screwdriver that fits the screws. Anyone know what I can do? Or should I RMA?

231
Razer.Speedcr0ss
4 years ago
W
weedewiet22
posted in Razer Support
my razer blackwidow chroma v2 wont work

hello guys i need some help with my keyboard it wont start up and i played with it yesterday tried restarting my pc but nothing worked can someone help me out with this please had this before bought myself a new keyboard then and put this 1 away but yesterday tried to get it to work again it did but now it doesnt work anymore

21
Razer.Speedcr0ss
4 years ago
F
F12__
posted in Razer Support
Razer synapse can't find Nari

So i posted this about 2 weeks ago and all you wonderful people ignored it :D so thanks but anyways like i said my Razer Nari has had a lot of problems in the past few months and now it can't connect to synapse anymore, i have tried reinstalling synapse but still nothing. So there is no sound and no wroking mic

28
C
4 years ago
A
awesomenexusBlueGreen462Insider
posted in Razer Support
Trash charge port

After eight months, this phone is getting some trouble in charge,it is very hard to charge,it only works when l apply pressure at a special way,each night I have to spend a lot of time to exert pressure in different way in order to make sure it can charges ,after a lot of try and problem search ,l sure it is the problem of charge port,it seems have some problems at the start of products or the design,make the charge port have a short life span, the problem will Continued to deteriorate,the features is the charge port will completely loss the effectiveness in no longer time,I can only use the wireless charge and the wireless earphones, because l live in Hong Kong,it is very hard to seek help,and l think all rp 2 will have the same problems of charge port,so change a new will be useless,it will have the same problem after few months of use,l can only bear this problem and buy a wireless charge in near $1000 HKD but it is too expensive for me.Or connect the server and get through a lot

4488
R
4 years ago
W
Wigal129
posted in Razer Support
Razer Blade 15 Freezing

Hi, My Razer Blade 15 2018 advanced edition is freezing whenever not plugged into power. This happens often when running on its own battery. Please advise

31
Razer.Speedcr0ss
4 years ago
Y
YukiAttano
posted in Razer Support
Razer Phone 2 PIN lock failure

Dear Support, after using the phone for, i guess, a month without reboot it itn't possible to unlock the phone with PIN anymore. Android asks in a scheduled time to enter the PIN instead of using the fingerprint which causes, after entering the correct PIN, a restart of this process. The screen turns shortly black and asks again for the PIN. A restart makes the phone useable again but it would be nice if there were other solutions. It is possible to work around this crash to enter the PIN (to reset the schedule), open the camera app with a double press of the power button and going into the options menu which require the PIN too but instead of turning black it shows a message that the System UI App has crashed. With a press on shutting down the app completly it is possible to close the camera options and using the phone normally. Only the access to the phone with using the PIN code fails at this time permanently. Is there a solution? I am sure restarting the phone isn't a bad idea a

545
R
4 years ago
R
RobotMan91
posted in Razer Support
Need help figuring out workaround to remap the Windows key.

Razer Synapse 2.0 did not prevent you from being able to remap the Windows key to some other key press/action/macro. Considering the windows key location, it is in a very valuable location on the keyboard. I was using it as a modifier(s) (ctrl+shift+alt), and other various things depending on game/program. I finally got tired of waiting for my previous keyboard to be supported by synapse 3.0, and decided to buy a new one, simply so i can use 3.0, which is what my mouse uses. But now when hovering over windows key, the tool-tip says "This key cannot be remapped." I understand there are other keys available that i could use, or could do what i want by using hypershift but without using the windows key. I fully intend to use the hypershift functionality a ton, but still, i would like to get synapse to communicate with the windows key. I'm thinking maybe I could use AutoHotkey to remap the windows key to some button i'd never use, then setup the wanted actions in synapse to the said key

2461
Razer.Speedcr0ss
4 years ago
M
myuser211
posted in Razer Support
mysupport subdomain bug bounty program

Hello Is https://mysupport.razer.com/ in scope of razer bug bounty program?

20
M
4 years ago
D
dexima
posted in Razer Support
Razer Hammerhead True Wireless audio feels low quality after a couple of reconnects [Solved]

Is there any solution to this problem? I bought them a couple of hours ago.

12
chanco
4 years ago
R
RazerManJ
posted in Razer Support
My Deathadder Elite is freezing.

Hello everybody, and Happy Thanksgiving! So, I have a Deathadder Elite that is about a year and a half old. It is a great mouse, but lately, it has been freezing up and not responding. It will be working fine, then it stops moving on my screen even when I move it on my mouse pad. What is even weirder is the Razer Chroma lights on the Deathadder are still on and doing the pattern I set up, even when the mouse freezes. To get it to work again, I have to unplug it completely from my computer and then plug it back in. ??? Can someone please help me with this? I really want to rely on my mouse when I am gaming...

333
R
4 years ago
J
julianlzz94
posted in Razer Support
Razer Blade 2018 HDMI Port not working?

Hi, I recently just bought a 2nd hand TV Screen. I tried connecting to the TV via HDMI but nothing comes up on the TV Screen, its just black. I feel like my laptop is definitely connected to the TV somehow, just because if its not connected the TV screen shows a "No Signal" message. Also should note that it shouldn't be the TV's HDMI issue as my housemate can connect his laptop it. Any advice? Thanks I'm thinking of buying a Mini Display Port to HDMI Adapter, or a USB-C to HDMI Adapter, would this solve the problem? and if it does, which adapter should i get?

51
Razer.Speedcr0ss
4 years ago
S
Skullbox
posted in Razer Support
Razer Blade 2017 Charger Availability

When is the 165W charger coming back in stock. Its been out of stock since ages now... Need to get a new one...

11
Razer.Speedcr0ss
4 years ago

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