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  • 42,277 Threads
  • 60,632 Replies
42277 Threads
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soloYellowRoseflow172
posted in Razer Support
Nari Ultimate(issue) Right cup louder than the left

So I am suprised I haven't seen 1 single thread about this issue. Basically I have noticed that if I have the scroll wheel on the back of the right cup turned around 70% up(made up number but somewhere around there) you can slowely hear the left cup volume catch up to the right cup basically making all the background sounds be heared on both sides, but like voices/stronger instruments or honestly most things on the right cup until you reach this threshold where all of a sudden the left cup volume goes way up to be on the same level as the right one. (this can be done wired or wireless) so to test it just find a good song that has continues sound with voices prefered. set your computer sounds lower so you can reach the max volumes from the headphones without killing your ears. then go slowly up with the volume on the headphones itself, and somewhere around 70% you can hear the right cup overly being louder than the left one and then like 75% the left one will catch up. I have contacte

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5 years ago
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Brikalle
posted in Razer Support
Problem Synapse 3 - Crashes - CLR20r3

Hello, I bought the Razer Tartarus V2. I installed Synapse 3, but I have a problem, the program crashes when it is installed with these details: -------------------------------------- Problem event name: CLR20r3 Signature problem 01: Razer Synapse Service Process Signature problem 02: 1.0.0.0 Signature problem 03: 5c357c2d Signature problem 04: System Signature problem 05: 4.7.3062.0 Signature problem 06: 5ab952a7 Signature problem 07: 209a Signature problem 08: 158 Signature problem 09: System.AggregateException Version SO: 6.1.7601.2.1.0.256.48 ID local settings: 1040 Additional informations 1: 0a9e Additional informations 2: 0a9e372d3b4ad19135b953a78882e789 Additional informations 3: 0a9e Additional informations 4: 0a9e372d3b4ad19135b953a78882e789 ------------------------------------- I've already done: - frameworks 4.5 and 4.5.2 and 4.7 have been installed - Windows updates - Synapse

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5 years ago
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nazmulm3
posted in Razer Support
Can't reload zGold

Hello, I can't reload zGold by any way. It shows reload failed without going to payment processor's page. Anyone else are facing same issue? Here is the screenshot:

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5 years ago
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Krakcyr
posted in Razer Support
Graphics Card in Razer Core X doesn't register

My computer is being powered by the Razer Core X, but the graphics card is not detected. I've tried downloading the NVIDIA drivers but it's not detected, the card isn't doing anything at all. Everything is plugged in and I tried to unplug and power off for 30 seconds, then reconnect and plug. Nothing seems to work. My card is an ASUS ROG STRIX 1080 Ti. Help would be wonderful, thanks in advance!

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5 years ago
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Dand1e
posted in Razer Support
chroma studio problems

Whenever I open the chroma studio to change the lighting on my keyboard and mouse the effects are not showing up under add effects and I cannot access any of my presets and it won't let me add anymore and I cannot select any keys without the quickselect tab. I tried to download it again but it did not fix the issue.

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D
5 years ago
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MordecaiWalfish
posted in Razer Support
Basilisk click-dragging broken in Windows

I use this mouse for work as well as gaming, and whenever I'm trying to move windows around, this mouse randomly selects other stuff on the screen behind the window I'm moving, routinely interrupts me when I am trying to select text to copy in documents, meaning i will drag the cursor to select the text and it will stop halfway and start exhibiting weird random behavior like the aforementioned focus loss and just register clicks that are not happening. I have 2 logitech mice and one razer mouse. The razer is the only one that does this and it has done this for months now, which I hoped would be alleviated by a fresh install of Windows 10, but even that did not help anything. I have grown so annoyed with this that I will be seeking a replacement if it cannot be fixed, as I am wasting time while I should be completing work trying to wrestle with this mouse's issues. For what is the most expensive mouse I have ever bought, and my first Razer product.. this is massively disappointing.

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5 years ago
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aeroSalmonPinkcounty825
posted in Razer Support
Razer Electra V2 mic problem

So i bought this headset around 30days ago, everything was perfect, i've changed to settings as i saw them fit for me, and everything was great, after few days, while using discord, many of my friends said that they hear me like a robot, robotic, and they can't understand me, i tried everything, even the firmware update, synape, all that, the thing that seemed to solved was the razer synapse program, i had it closed all the time after that, and it worked, until today.... so, around 15 or so days it worked fine, no robotic, but now it's the same, and the synapse is not opened. Could the mic be the problem? i hope not, please help me if u can. i really don't wanna use the warranty of the shop that i got it from, cuz it would take a lot of time.

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5 years ago
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rernie96
posted in Razer Support
Razer Nari echo

I just bought a razer nari and my friends keep telling me that they hear themselves through my mic over Xbox . I tried to play around with the settings but still nothing but i have noticed that when the game volume is low it fixes the problem and when i have it at the highest they can hear themselves but if i lower the game volume i wont be able to hear anything (but its not the sound from the mic that seeping through),

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5 years ago
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Dragneel-224
posted in Razer Support
on board profile lighting

hey everyone got a new mamba wireless today to use on my nvidia shield and xbox one so saved on board profiles all works well besides the lighting i chose i set up different light colours for the profiles so i know which one is active as different static colours button mapping changes when i use the profile button on the bottom but all profiles seem to just use spectrum cycling instead of the colours i set for each profile any ideas??

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5 years ago
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Gamelounge78
posted in Razer Support
Razer Ripsaw [Screen Tearing Observed When G-Sync is Enabled]

I just started using G-Sync compatible and felt the need to also inform Razer about this issue. I use a GTX 1060 (primary) and a GTX 760 (secondary) on Windows 10 Build 17763. I set up a second dedicated game capture PC to do game capturing only. The input for my gaming PC comes through the Razer Ripsaw directly and for consoles is through a splitter to maintain HDCP (especially for the PS3 because HDCP is not disabled). The gaming PC (which uses a GTX 760) is set to desktop mirrored mode. The primary monitor is set to DisplayPort and the secondary monitor is set to the Razer Ripsaw on HDMI. The Razer Ripsaw is connected to the dedicated game capture PC and is output using Open Broadcaster Studio. Hopefully this is not too confusing here. The NVIDIA driver I am using for both machines is 417.75 for this is a hotfix that states HDMI devices caused screen tearing to G-Sync in which I disagree; G-Sync is not only applied to qualified DisplayPort/Monitor devices, but is also appli

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5 years ago
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shoplift0
posted in Razer Support
RAZER blade 15 base(2018)4k External Display Refresh Rate issue only 30hz

Hi guys, I have recently bought a razer blade 15 PID:RZ09-02705E76 days ago. Currently im experiencing a very unusual issue with my 4k external display's refresh rate. So currently my external display (LG-27UD88) is connected to the HDMI port of my notebook, i have checked both ports it supports HDMI 2.0 (which means it can carry 4k@60hz). My cable also is HDMI 2.0. But when i selected the 4k resolution 3840x2160, the refresh rate available is only 30HZ or lower. I did some testing and tried to disconnect the hdmi port and use the usb-c port instead (since my external display has a usb-c port). It actually can go up to 60hz in 4k, but the only problem i have here is that i cant play any games because the usb-c port utilizes the intel graphic card, so i have no choice but to use the HDMI port instead. The highest resolution available that can run 60hz when using hdmi is 2560x1440. So for a workaround, when im not gaming ill use the usbc connection to the display and when gaming il

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5 years ago
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cj2tech
posted in Razer Support
Loud Static Noise at boot because of Discored

So I currently am rocking a Razor Kraken V2 and at boot my dicord app makes a loud crackling static noise at first boot. I know it is something going on in between discord, Windows 10, Razor synapse because once I close Discord it stops. When I boot with my headphones unplugged but my speakers set as default it doesn't do it. I believe its a driver conflict in between all three systems. I have found a solution to my problem. So in Windows goto sound settings>Playback>Right click the sound device you use>Properties>Spatial Sound> Check the box "Turn on 7.1 Virtual surround sound". Alot of my friends have Razor headphones and this has also work for them. The only time it didn't is my friend that had a V1 Kraken. And to solve it you follow the steps above in addition to going to Discord>User settings>Voice & Video> Audio Subsystem and changing it from standard to legacy. Hope this helps with anyone with the same issue

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5 years ago
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pdoge007_yt
posted in Razer Support
How do you link your facebook and your twitter?

Hey i was wondering where to go to be able to link my facebook and twitter for the achievements?

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Jenjar
Vanguard
5 years ago
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headWildStrawberry836
posted in Razer Support
Razer Synapse isnt detecting my Atheris Mice

So i have been having some difficulties with my newly bought Razer Atheris mouse from MWave in Sydney. I have been using Razer for quite some time now, I currently own the Razer Black Widow keyboard, the Razer Kraken Headset and the Razer Python mice aswell, they are all being detected by Razer Synapse with no issues except the Razer Atheris. Trouble shooting that i have already tried: 1/ Re-installing razer synapse followed by a restart 2/ Tried inserting into different USB slots 3/ Deleted driver and razer synapse and reinstalling them both again after restarting the computer once everything was deleted 4/ Deleted Razer Synapse 2 and tried Razer Synapse 3 (returned back to 2 after failure) I am puzzled on why none of these troubleshooting have not worked, the supplier of the mouse are not the type to sell counter fit merchandise either. I am also running Windows 7 (64 bit). If someone could throw me some suggestions that could help me that'll be great =)

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5 years ago
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Cl0uded
posted in Razer Support
Razer, Fix Synapse for Kiyo Users! [SOLVED]

See fix for Kiyo in comments. After doing a quick search its clear the latest update to Synapse 3 has effectively bricked our Razer Kiyo into a non-interacting, laptop-quality $10 webcam for at minimum, a substantial number of owners. To reiterate the primary issue, Synapse 3 will no longer detect your Kiyo with the last update. All you recieve is a blank "settings" page when clicking on the "Broadcaster" tab or selecting your Kiyo under Synapse>Dashboard>Devices. It seems this has affected other software as well, every 3rd-party app now detects our Kiyo as "USB Video Device" or same such generic description. This has to be changed manually in my streaming and recording software. The biggest issue is the camera settings can no longer be updated in OBS or other programs appropriately. Adjusting between 1080p@30fps and 720@60fps is no longer possible and attempting to manually set, which was previously possible, now automatically locks my Kiyo and forces it to "reboot" the devi

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5 years ago
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Loskia
posted in Razer Support
No sound from razer nari ultimate when plugged into my xbox one

theres no sound when i plug in my nari ultimate into my controller with the audio cable on my xbox one. It works when i plug it in to other things though. The controller is up to date. It is supposed to work wired with the xbox one right?

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5 years ago
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Skeith_0x5B
posted in Razer Support
Razer Blade Stealth 2019 - New Audio Drivers?

Has there been any word on Razer updating the audio drivers for the new Stealth? Mine would randomly give off about 10 or seconds of fuzzy static (which went away when muted). Rolling back to an earlier driver I found online resolves the issue but this older driver is clearly not intended for the Stealth and the sound feels small as a result (like the driver doesn't know how to utilise all the speakers). This thing has been out for about 2 months? Surely Razer know about this issue... so where' the driver? I've yet to see anything on what (I believe) to be Razer's driver repository: http://drivers.razersupport.com//index.php?_m=downloads&_a=view&parentcategoryid=849&pcid=350&nav=0,350 Thanks for any help.

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5 years ago
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DSyRHazard
posted in Razer Support
dose eanyone know how to get the nari working on xbox

if you could plase help i wold be thankfull and i can get party audio on xbox on the left ear cup but nothing on the outher and no game sound ether

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5 years ago
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bitCITRINEWindsorTan431
posted in Razer Support
I need help with registering my blackwidow chroma v2

Today i bought a blackwidow chroma v2. But im having trouble with registering it's serial number im entering exactly what it shows but it says it's wrong.

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K4r0k
5 years ago
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technoVividLimeGreen748
posted in Razer Support
Razor Mamba problem - changing in game sensitivity

Hi, I have got problem. Razer Mamba Sensitivity of the mouse is all the time changing (once per every 3 hours - estimation) even though in the system is still the same. What to do to solve this problem? Do you have special software to calibrate it? Specification: Comp - acer predator i7, 32 GB RAM, NVidia 1070, System W 10.

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5 years ago
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vivapica
posted in Razer Support
Razer Blade 15 Heat Issues (camera, mic and logo light dead)

As above and as I've seen on this forum a couple of times, the wire that governs the camera, mic and logo light runs across the hottest heatsink in the world to the point where the heat melts and damages the cable, resulting in dead components. I'm in the process of sending mine back to either be repaired or replaced. I've had the laptop about 5 months and I've loved it but I paid £2.5k+ for it – an error like this is totally unacceptable. It's such a sexy, fast laptop (the lack of tacky gaming DNA rubbish is utter bliss) – honestly loved it but I'm worried about this happening again (as it most definitely will). Is there anything I can do to stop this from happening again in the future because, surprisingly, I still do want to own this laptop. It's been great to play and work on. Is there anything I can apply to the cable area that touches the heatsink that will protect it from the ridiculous heat? Also considering buying the Razer Raptor (when they get a G-Sync version ready) but s

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5 years ago
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Gost101
posted in Razer Support
Razer Blade 15 Extremely Slow

Good evening. Currently, I have the 2018 Razer Blade 15 with the GTX 1070 Max-Q, and the 1080p 144hz screen. I also have the Aorus with a mini GTX 1070. Yesterday I started up Escape from Tarkov the game and it was running around 95 fps with graphics on high. Today I turned on my laptop and I was noticing a bit of lag moving my mouse around. I dismissed it, opened up the razer GPU switcher GUI and switched from my laptop GPU to my external card as I usually do as it allows for a bit of extra performance in many games. However today I could barely even launch the game instead of going into a game and it took me a miniscule 1 minute to match and get in, the game was extremely slow moving my mouse around and taking 10 + minutes to go play a match and walk around with about 2 fps. What is happening?

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Razer.Caziel
5 years ago
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MrV619
posted in Razer Support
Razer Blade 14 2017 Laptop Screen Dark

My laptop screen is darker from other laptops(not black its just dark) i don't know if the Razer 14 2017 is like that or i have a problem with my screen . I bought my laptop (open box) . How i can test my screen if i have a problem or its just like that. I tested it with another laptop to open same picture or game with same specs it seems that my screen is allot darker than his . Drivers are all up to date .If anyone can help plzz !!!!

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Razer.Caziel
5 years ago
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box___
posted in Razer Support
Charging Razer Nari

Hey Guys, I was just wondering: If it harmful for the battery if I charge it while playing and listing to music. Razer Nari Ultimate in this case Thanks :)

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Razer.Caziel
5 years ago
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AstraTheDragon
posted in Razer Support
[Win10] Razer Synapse (3 OR 2) failing to run.

Sorry if this is a well-known issue that has a fix posted elsewhere; I scanned the forum a bit to see if I could find anything but that was fruitless. As the title says, I haven't been able to run any kind of Razer Synapse programme. I use a Razer Cynosa Chroma keyboard and a Razer Naga Chroma mouse. I last updated Synapse a few days ago and following that Synapse seemed to have disappeared from my start menu and my desktop shortcuts would not work. (I restarted my computer to enable the update when I thought I saw Razer Central prompt me to, it seemed to have finished updating.)I tried to reinstall Synapse 3, which seemed to work but it would not run. (I also installed Razer Cortex at the same time, which worked fine.) Following that, I tried to delete all traces of Razer software and reinstall it, but once again a reinstalled Synapse would not run. I tried again to remove all traces of Razer software and even deleted the device drivers, reinstalling Synapse but to no avail. Thro

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Razer.Caziel
5 years ago

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