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  • 42,818 Threads
  • 61,416 Replies
42818 Threads
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greatFernGreeninfo987
posted in Razer Support
Help

Lately i've bought a new kraken pro headset, basilisk mouse and a new goliathus extended chroma mouse mat (all quartz of course). I used the synapse 2.0 for my kraken surround pro and my ornata keyboard. So I uninstalled 2.0 and tried installing synapse 3.0 for my new stuff but I couldnt install it at all I kept getting error code 461808. Tried reinstalling microsoft visual C++ 2017...Didn't work. Reinstalled my device drivers ... didn't work. So I installed 2.0 again, and now I can't install my kraken surround pro anymore. Please send help :(

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5 years ago
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Fandingo1388
posted in Razer Support
Razer Mamba wireless 16,000 (2018) - please help

hello everyone, I have the new mamba wireless mouse, unfortunately i have tried everything to fix this mouse, the dongle seems to be broken, when i plug it in my computer my mouse moves at 5fps where as my touch-pad works just fine, i have tried multiple USB slots and even other PCs they all get the same results, (with razer synapse installed and not installed), also after about a min of hoping it will eventually pic up a good connection the pc gets laggy and the keyboard stops working the keys turn into alphanumeric keys and the shif/ctrl keys are auto pressed so i have to restart the PC this happened on the other PCs too.. is there any way to fix the dongle? maybe downgrade the firmware? (i have the latest firmware update in my mouse and dongle) please help

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5 years ago
A
AdrianPL
posted in Razer Support
Pls help

Why can't I see my mouse on Razer synapse 3. I already registered it and it is compatible with razer chroma.

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5 years ago
V
vacaraz21
posted in Razer Support
Razer Why!!? macro "can't" support the most common shortcut like "Win+Tab" for Razer Basilisk??!

Hello to Razer software engineers: I really want to say that I am frightened by Synapse 2 and 3's macro function today (both tried)! Change my mind if I am wrong. (PS post this on Reddit /r/Razer but no reply from Razer!!! ) Here is how I don't do gaming so often so mostly I prefer to use the 4th button for productivity and convenience. However this is how the nightmare begins: Taiwan's customer support advised me if I want to assign "win+tab" to btn 4, I better use macro because it's soooo powerful..but I found it bullshit after waste 40+min to try it out! Customer support also tells me that he was not able to make it happen with Syn2 but ok with Syn3 with some trick on mamba. The problem: When I recorded "win+tab", Synapse will record 4 keystrokes: [win pressed]-[tab pressed] and -[win released]-[tab released] and then here comes the really stupid thing! I need to delete [win released]-[tab released] in order to make the shortcut work, but Synapse just won't fucking let me,

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5 years ago
D
Densvenske
posted in Razer Support
chroma huntsman elite wave pattern

Hello i was wondering how i get wave spectrum to go ONCE when a special key i pushed i dont get it to work.

0
D
5 years ago
diegoesp
diegoesp
posted in Razer Support
Razer Blade 14'' (2016) not updating to Winver 1809

Hey everyone, My system is working OK but seems stucked to windows 1803 Everytime it tries to update, it raises this error. I found this yesterday casually. Is the last October update supported?

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diegoesp
5 years ago
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RadioActive528
posted in Razer Support
Electra V2 Microphone not working.

So I have this Electra v2, that's 2 months old, the mic used to work well, but every time I switch my pc on, I had to pull the plug out and put it back in to reconnect the mic. now it doesn't even work. I tried every combination, and it doesn't work. Is there any way I can get the device replaced? It is still under warranty. the headphones work perfectly fine, it's the mic.

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5 years ago
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Jericowl
posted in Razer Support
Razer Mamba does not appear on Synapse

Please help me I had this problem for months now. My Razer Ornata chroma is detected but not the Mamba. Anybody help??

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S
5 years ago
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Bihhan
posted in Razer Support
How do i relate my Razer Id withh my FB and Twitter acc

Hey guys i need youre help. I just lookked around how i can relate my Razer ID with my Twitter and Facebook account, but i ccouldnt find a answer so i hope you can hellp me and explain me how i do that!? Greetings frim Bihhan

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B
5 years ago
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waycool30
posted in Razer Support
Bluetooth

How do I get my Razer phone 2 bluetooth to on my car stereo it pairs and connects it even pauses the music but no sound

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W
5 years ago
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FeeL1990xD
posted in Razer Support
Razer Raiju Tournament Edition Lag Issue

Hello. I would like to request the razer Raiju Tournament edition beta firmware as I have the stick drift issue and lag. -Filip

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5 years ago
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RivalNoX
posted in Razer Support
Mouse freezes when switching profiles

Hello. My mouse (Razer Naga Trinity) freezes when switching profiles. About 2 seconds. I have several profiles - and every time I press the button to switch profiles and move the mouse - the cursor twitches for a two-three seconds, until the profile finally switches. Synapse 3. At the last mouse (Razer Naga Chroma) there was no such problem - i used the same synapse 3. And the profiles switched without delay and brakes. Help me please. What could be the problem? I will wait for an answer. Thank you!

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5 years ago
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bookStizzafresh994
posted in Razer Support
Razer Stealth speaker quality. (Voice vs Music)

Hey all. I've noticed that the Stealth speakers sound great when listening to a youtube video or podcast where people are talking. But then Music seems to sound less full and quieter. I've checked the volume on my different music players to make sure they're all the way up. It sounds as though it is compressing for music. Wondered if anyone else is experiencing this. I have the 13.3" dual core Stealth from 2017.

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5 years ago
A
AC1836D01900390
posted in Razer Support
Hammerhead bt can not be found by my phones bt

I have already connect my hammerhead with my old phone butnow when I want to connect them with the new one I can not found them when I search at the bt of my device

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5 years ago
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JvlaOtur
posted in Razer Support
Crackling/hissing noices from builtin speakers Blade Stealth 13 (2019)

Hello All! This is my first thread on the Razor forums. =) I just my first razor computer, the blade stealth 13 (2019) model - the mid tier version. I like it, its slick, smooth and quick. However, whenever I run it, there is noise coming from the speakers. its like the speakers are playing some kind if crackling noise constantly, and it changes frequency(in lack of better words) when ever I use the computer. If I leave it idling just next to me, its quite constant, when I use an application or use the trackpad, scrolling up and down on web pages, the noise changes slightly... but its always there. However, if I mute my speakers, the noise disappears, and it 'sounds' like it supposed to do. I have verified that its not the fans from the computer, both by locating it to the speaks, and that it actually turns quite when muting the speakers.. Have anyone else 'heard' this from his/hers Razor laptop and has anyone else found a way of solving it, because it's driving me crazy... =(

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A
5 years ago
A
Asp8660
posted in Razer Support
Weird issues

So I'm having sum bizzare issues with my razer phone, I'm hoping it's jus software problems, no matter what charger I use it stops charging then starts charging again (the only charger it dosent do it for is my car charger). Also it will jus bog down completely & I have to restart it (sometimes it refuses & I have to work voodoo magic) I tell myself it's jus first gen phone problems but Idk at this point I've debated reaching out to razer but I was holding out on android p to fix my problems. Anyone else having issues similar? There might b more but I can't think now .I kno there is more! Lolz

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5 years ago
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LawrenceTS
posted in Razer Support
Mamba Wireless 2018 do not charge

Hi! My mouse is not charging. Even after more than 24 hours on, the battery status does not change from 0%. I found these two topics with the same kind of problem: /razer-mamba-wireless-charging-dock-issue.44306/ /razer-mamba-wireless-cannot-use-dock-charging.40001/ I tried to do the suggested things, but it did not work. In wired mode, the mouse works properly. I live in Brazil, and I bought it two weeks ago, on a trip I made to the USA, so, I don't have an option to return the mouse now. Can someone please help me?

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5 years ago
A
Anonymous
posted in Razer Support
What is compatible with on-board memory, and what is NOT?

I have a Razer Lancehead. I downloaded and installed Synapse 3. I was very excited to try the On-Board Memory feature. I wanted to do something very simple. Assign "Win + -" key combination to my mouse so I could use Window magnifier to zoom in and zoom out. However, Synapse will not allow adding "Win" as a Keyboard function. I can achieve "Win + -" as a macro, but the on-board memory must not support macros. Why doesn't Razer state someplace that Macros are unavailable for on-board memory. Instead all of their marketing material makes the buyer think Macros would work with on-board memory.

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5 years ago
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dat_skyr3x
posted in Razer Support
razer synapse macro bug

so i just wanted to play a game of cs as usual and play around with some macros. i made a tap macro for the ak, it worked, i made a 180 turn-around, it worked, i tried making a bhop macro which press space every 0.001 seconds, it failed. i then tried making a macro that just presses random keys, but keys just dont work anymore. i had macros before that and everything worked fine, it was just since today that pressing keys via a macro doesnt work. i always bind the macros on mouse 4, as i do not own a razer keyboard, but still, it worked before on m4 as well. what can i do to fix this annoying bug? also, sorry that i dont capitalize my words, i am feeling really lazy right now.

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5 years ago
S
sciterwan
posted in Razer Support
Razer blade 15 RTX 2080 electric static noise

Hi everyone, I just got the new razer blade 15 RTX 2080 model. And I found out that in the normal idle status, there are loud electric static noise come out from the body. I had a razer blade 15 GTX 1060 version before, and it won't make such huge noise. Anyone experience the same issue? Here is the link for video recorded the noise. https://photos.app.goo.gl/SxURCBC5aAboVX9c6

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5 years ago
A
aeroSapGreenstory383
posted in Razer Support
Microphone not working

Hi, I have a razer kraken, I don't know anything else about this product but it was working 3 days ago and now it doesn't. It takes sound but not what I speak. Hear this https://www.speakpipe.com/voice-recorder/msg/k8jvjibo63n28hvn That's what it's like. I tried other headphones on my computer and they work fine. Tried t his headset on other computers and it don't work either. What could it be? I tried disabling and enabling, reinstalling drivers, etc

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5 years ago
B
BurgersHouse
posted in Razer Support
RAZER NAGA TRINITY + CHROMA

Hi, I have recently noticed that the mouse will not light up at all. I have done a full uninstall / install of the SYNAPSE Software and still nothing will light up. Any Help welcome.

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5 years ago
O
Oldi184
posted in Razer Support
Mouse have stopped working in 2 USB ports.

Few days ago I bought Razer Basilisk, plugged him in and everything was ok. But yesterday it froze - pointer was not moving, none button was working I also got msg from windows "razer synapse 3 stopped working". I did replug and computer reset. Nothing. Mouse was dead. :( But for some reason lights on the mice were still ON. I have uninstalled Synapse 3 - still dead. Reinstalled it again - still dead. Then i plugged him into different USB port - it become alive! But after few hours the same happened. Mouse froze and became dead So now my Basilisk is plugged into 3rd USB port. 2 previous ports are dead but only for Basilisk. Other devices work fine in them. My previous mouse, smartphone, pendrive. Everything work in those 2 ports but not Basilisk. Why? Does Basilisk suddenly got mad on these 2 USB ports? For some reason? And how much time it will take until my Basilisk will get mad on my 3rd USB port? A week? My specs: -windows 7 home premium sp1 x64 -MSI mobo on intel Z-77 chip

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5 years ago
M
Merkury90
posted in Razer Support
Blackwidow Elite Green - no "fn" lighting for custom keys

Hello. Since today I'm a happy owner of Blackwidow Elite Green Switch. I was going around Synapse trying to figure out what I can and cannot do with this device. I have found that I can configure additional buttons to work togather with "fn" key. In instruction I read: (...) When the "fn" key is held down, all function keys with secondary functions including other keys which you can combine with the "fn" key will light up. Pressing the fn key in combination with the function keys will activate their secondary features on your PC. (...) However it is not true in my case. I have configured for now key 1, 2 and 3 to launch certain apps when pressed togather with "fn" but they do not light up when "fn" is pressed. Is there something I need to do additionaly to make it work or is it know bug/feature? Best regards!

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M
5 years ago
E
etwasanderes2
posted in Razer Support
headset kaken tournament edition; static on game output

so I have a new headset. It's connected like this: usb - audio controller - headset Windows shows me 2 Audio output devices: Headset Earphone (Razer Kraken TE - Chat) Speakers (Razer Kraken TE - Game) When I select Chat, I hear all sounds like normal. Moving the Game-Chat dial on the audio contoller towards Game just makes the Audio quieter. When I select Game, I get static, when anything trys to output sound. Moving the Game-Chat dial on the audio contoller towards Chat just makes the Static quieter. I don't believe this is how that was intendet, how do I fix this? (Yes, I have tried turning it off and on again) edit: I have synapse running edit: works fine on my laptop (edit: no synapse on my Laptop) eidt: I unistalled synapse. It works now. edit: I reinstalled it again. It broke again. How can I make it work? edit: I assume it's a problem with software.

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Razer.Caziel
5 years ago

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