Razer Support

Hey, I bought an gift card but its still says pending even though i bought it hours ago.

To whom can help me,I have recently purchased a Deathadder Essential Wired Gaming Mouse, and I have difficulty registering the warranty, because it says invalid serial number. I have tried numerous ways, changing 0 to O (letter), for both product and S/N, but it doesn’t work.Additionally, my mouse is not recognised in Synapse 3. How do i fix the mentioned?

i have the basilisk ultimate and whenever i have it on and plugged in using the wireless USB it never picks up that the mouse is on Ive tried reinstalling synapse, upgrading to synapse 4, restarting my computer, downloading new drivers to the mouse, factory reset on the mouse and it doesn't work unless plugged in by cable

Hi everyone,After updating Razer Synapse to version 4, all the settings for my Leviathan V2 soundbar have stopped working. The equalizer doesn’t respond at all. Switching to THX Spatial Audio is disabled inside Synapse. Along with the update, a separate THX Spatial Audio app was installed. This app requires a paid license, and only started a 15-day trial. The sound quality on the soundbar is now terrible compared to before. I never had to pay separately for THX Spatial Audio in Synapse 3, and everything worked fine.Can someone please advise: How can I roll back to Synapse 3? Or is there a way to get the EQ and all settings working again in Synapse 4 without paying extra? Any help or guidance would be much appreciated.Thanks in advance!

So I don't remember this being a problem when it was new, but lately I've been having long meetings at work and my battery ends up completely drained before we finish up about 2-3hours of meetings.The poor battery life is one thing I'm trying to work through and making some progress with ending processes and such.However, the main issue at hand is that when I get back to my desk and plug it into the official Razer AC adapter it says its going to take over 4 hours to fully charge.The laptop is essentially idle, temps are low and the fan is running very quietly. If I unplug the AC adapter and plug in a USB-C charger, it will say its charging, and it will even say fully charged in 1hr30min, except it won't actually charge and I can watch the battery % go down while it still tells me its going to be fully charged in 90 minutes.Has anyone had problems like this? Is there a fix for it?I did recently do the battery health check and everything seemed alrig

Hello Razer Support,I recently got a Razer headset (BlackShark V2 X) from my brother. He only used it on his PS5 and never used the 7.1 Surround Sound activation code.Now I am using it on my PC, but the code is scratched and unreadable. I would like to activate the feature.Please find attached a photo of the code card.Thank you in advance for your help.

A process that should’ve taken 2-3 days as taken 3 weeks with still no answers. I had returned my laptop that had problems within 14 days of their returned policy for an exchange of a new one which should’ve taken 2-3 days instead they keep dicking me around and won’t send another laptop. Every time I call they keep saying “ we’re waiting for updates from the RMA department.” Its been 3 weeks and still no update even though I call them everyday. For the amount of money spent on these products, this has been the worst customer service provided. I also demanded for my money to be reimbursed but hey clearly ignored me. Cooperate should be ashamed of this. This will be my first and last time giving Razer business and I absolutely do not recommend this company whatsoever. 

ID : tiwakorn0012

Hello , Whenever I try to press (windows key + L) on my Razer Cynosa Lite keyboard , the “L” is stuck  my pc just keeps spamming it (i have to restart my pc every time) .Its really frustrating ,if there’s anything like a firmware to this model of keyboard or another fix please let me know.

I need advice on how to spend my silver wisely, tell me what all yall spent it on, so I can make a good decision

I wonder if these apps that show up here are needed for my Leviathan V2. I download a bunch of THX apps when I first installed this Speaker because it was included in the Razer Synapse 4 installer. So I was wondering if any of these apps are leftovers files from those THX headphones apps that I used to download and might not be necessary for my Levithan v2  

I recently bought a brand new Razer Viper V2 pro and my dongle doesn’t work the mouse works perfectly fine with wired connection but when I swiched to wireless dongle doesn’t connect to the mouse tested it on 2 different computers but still doesn’t work. Hopefully this issue gets resolved since I noticed that alot of people are having the same issues as me

Hi!I don’t know what has changed, if a Windows update occured or an update to Synapse, but one day Synapse seized to launch anymore. Splash screen pops up when I boot to Windows, but the startup fails and when you retry, it too always fails. I tried to uninstall the program via Windows settings menu, but first it said some path is missing, and since then when you hit uninstall nothing happens, but the program remains on the list. I downloaded the latest version of Synapse from Razer’s site, but that too doesn’t launch up at all, basically nothing happens (although a command prompt like window flashes briefly).What to do? Do you possibly have a particular uninstaller program so I could simply remove all Synapse related files and registry entires and then install it again, since the installation would likely proceed then.Please help! EDIT. I’m on Windows 11 Home 23H2 (22631.2792).EDIT2. I might also add, that aborting Synapse related processes

So, I’ve had this mouse for two months now, always worked amazingly, but the last week my sensor stopped working, I was playing and the sensor started acting weird and the just stopped completely. Every other buttorn works: right click, left click, side buttons, scroll button and the DPI all work perfectly but the the cursor doesn’t move AT ALL. Please help me solve this problem

Hi everyone,I purchased a physical Razer Gold card from a store, but unfortunately, I accidentally scratched off some of the digits and can't see the full code. The card hasn't been used yet. Is there any way I can recover the complete code or get help with this?

Olá Suporte Razer,Comprei recentemente um mouse Razer DeathAdder Essential (modelo: RZ01-0385), mas quando tentei registrá-lo na minha conta Razer, recebi uma mensagem dizendo que o produto já foi registrado.Número de série: (Removed SN)Número do produto: RZ01-03850100Gostaria de solicitar a verificação deste registro. Se possível, gostaria que o produto fosse transferido para minha conta, pois o comprei de forma legítima e tenho o comprovante de compra.Agradecemos antecipadamente sua ajuda.Atenciosamente,(Removed information)

ive recently purchased an headphone Razer blackshark V2 X and i tried to install the 7.1 surround sound software but it does not open after installation ive tried reinstalling the app several times but cant identify what is causing this to happen 

Hello!In Synapse 4 I cannot change profiles in the dropdown menu. I select profile 2, 3 or 4 and it is reverted back to profile 1. Changing profiles from the controller, with shortcuts, does not reflect in Synapse. I can customize Profile 1 normally (except brightness in static mode does not save, always stays100%) though and it works in games. It was like that out of the box, since then I have updated the firmware twice, now on v2.02.00_r1. With the latest firmware “Razer Controller Setup For Xbox” app stopped recognizing the controller, so I lost the only way to customize other profiles. I’m on Windows 10 PC with latest updates. It behaves the same on my Windows 10 laptop. I have tried “cleanup tool” and multiple reinstalls. No luck.

So I just bought the RAZER Blackshark V2 X from amazon as I wanted to finally get good headphones. I was excited to try surround sound with the different games I play. When I set it up last night I was able to open the app and put in the code to activate it. I was also able to toggle it on and off perfectly fine. This morning when I got onto the PC I tried opening the app so I could test the differences with one of the games I play. Now it doesn’t open the 7.1 surround sound app even when that is the app I search for and click on. Now it just opens the Razer AppEngine in the notification area of the task bar but does not open any app. It asked me to sign in with Razer ID so I did and still doesn’t open surround sound. Now surround sound is stuck on and I don't know how that will effect other things on my pc.

I am new to all this and I just bought Blackshark v2 X white edition from a dealer. They told me it’s an OEM and having 1 year warranty. I checked on Razer and headphones products usually have 2 year warranty. I tried register my product but it is said it’s already registered and when I checked, the system said the product is out of date. So is it because it’s old or I got scammed? I’ll have to use it anyway but I just want to know if there is anything I can do to find out :(

Hello,I’ve update windows 11 and lost sound :(. There is no option to repair it - some hundred trys to install several version of Realtek Software and nothing happemd. Do you have any ideas how to reapir it? Best!

After a recent firmware update, I'm experiencing a problem with my headphones. When I enable the hypersense feature, the headphones constantly turn off and on. The headphones keep turning on and off, but if I disable the feature, they work perfectly. I've never had this issue before, but it started after the update. I purchased these headphones specifically for the hypersense feature, which allows me to listen to music. There were also people on the forum with this problem - here's the post: https://insider.razer.com/razer-support-45/razer-kraken-v3-hypersense-turns-off-then-i-use-hypersense-71151 BUT NO ONE REPLIED

Hi I am looking for the parts that hold the Lubar support adjuster handle to the base of the seatI purchased  the seat from Ebuyer as refurbished Could any body help i have attached a screenshot of the parts  needed Thanks   

While i am joining a call with the headset the sound is terrible. The call sound is good but if listen something while i am in a call i have the issue.