Razer Support

Ich möchte gerne mein Controller zurück geben, ich habe den Controller am 11.12.25 gekauft und mir wurde zu gesichert, dass ich ihn bis zum 14. Januar zurück geben kann. 

HelloI bought a Razer Blade 15 laptop back then in SG (Funan), 2022It seems it has a thermal/overheating issue and I want to replace the thermal paste and have the fan cleanedIs there any authorized service center in Indonesia that can support this?Thank you

Hello!My question is that the Playstation version of the Razer Blackshark V3 Pro is fully compatible with the pc software just like the PC version of the headset?

I seem to have misplaced the detachable mic for my black Razer Barracuda X headphone. I can’t seem to see any legit replacements online.

I purchased the Razer BlackShark V3, but for some reason, when I connect them, they appear as speakers in my system. However, I’ve seen that for many users they show up as a USB sound card. Because of this, I can’t access the Windows sound settings to disable all the THX effects. Consequently, the sound with THX enabled is absolutely terrible. Windows 11.

Von heute auf morgen funktioniert mien razer blackshark v2 hyperspeed nicht mehr.Als ich heute mein pc gestartet habe und mein headset eingeschaltet habe kam kein ton also headset on wurde nicht gesagt.Ich hörte nur ein rauschen und als ich versuche habe einen ton abzuspielen kam kein ton das rauschen war immer noch da aber das Mikro funktioniert…Nachdem neuen Instalieren von treiber war das Problem immer noch nicht behoben und das rauschen ist noch da ich habe bei Windows die Soundverbesserung ausgemacht doch es bringt nichts.Außerdem habe ich versucht das headset neu zu verbinden was auch nichts gebracht bzw das rauschen ist halt immer noch da und es wird kein n ton abgespielt...

Hello Everyone, I bought a second hand Blade 16(2025) from FaceBook Marketplace as a christmas gift to myself. The price was too good to pass up. I didn’t realize that there are some QC issues with the system and now the track pad is all wonky. Is there anyway I can send this in for repair?

Hello, RC30-0346 USB WIRELESS TRANSCEIVER. I had my usb which connects to my computer syncing my razer headset. Its all all black headset with mic attachment. Can I please receive assistance on getting a replacement part with instructions so that it can be resolved and back to working?

I lost the connection dongle for my headset a while back and have been unable to find a replacement as they don't sell any. Wondering if there is anywhere to acquire a replacement.

Hi, I recently got this new headsets it is the first time I get something from razer and if I have THX Spatial audio active sometimes I get a weird clicking noise… how can I fix this? Should I return the headset ? I would appreciate the help.

My Razer Blackshark v2 Hyperspeed headset stopped working this morning.When I started my PC and turned on my headset, there was no sound, so it wasn't actually turning on.I only heard static, and when I tried to play a sound, there was still no sound. The static was still there, but the microphone was working.After installing new drivers, the problem persisted, and the static is still there. I've also tried disabling sound enhancement in Windows, but that didn't help.I've also tried reconnecting the headset, but that didn't work either; the static is still there, and no sound is playing.

Hi, I have a Blade 14 for work, bought in August 2022, and the battery is swollen for the past months as i can see the trackpad bending and the clicking is not working. I was wondering if there’s any battery replacement available for it as I have the tools for the replacement.

Hello, all the keys on my blackwidow v4 75% (wired) are not registering anymore, except for Down Arrow and Right Arrow. The issue happened both in Window and in BIOS. I have updated the latest firmware (https://mysupport.razer.com/app/answers/detail/a_id/20595), tried reinstall window device driver, and tried key combinations to hard reset the device. Sadly nothing works. Please help!

Good evening, I would like to activate the 7.1 surround sound feature on my Razer headphones, but I no longer have the purchase receipt because I threw it away. However, I still have the original box and the headphones themselves.

Hello my cable for the subwoofer of my Razer leviathan v2 broke a while ago, i was wondering where i may find a replacement for it https://www.amazon.com/Seadream-Angled-Headset-Headphone-Connector/dp/B0CHQRDVTV?th=1 would this work?

Hello, I lost the email with my 7.1 surround sound activation code. Could you please resend it to me?

I bought a razer kairo headset for the xbox about 2 weeks ago, been working perfectly fine, and been using it perfectly normally, then one time it died and thought nothing of it and charged it like i’d done previously, but this time it doesn’t charge, nothing comes on, and when i try turn it on, it turns on for a second, then says its dead then dies, ive tried multiple plugs, multiple wires, ive cleaned the port, nothing, so can someone help me please, and dont give me the same old copy and paste answer about its your port, its your battery when it isnt.

Hi everyone,I’m reaching out to see if anyone else is experiencing this frustrating issue with the Razer BlackShark V2 Pro microphone.My microphone input volume keeps decreasing by itself. I set it to 100% in Razer Synapse, but after a few minutes, it automatically slides back down to much lower levels. This makes me almost inaudible to my friends during games or calls.I bought this headset mainly because of the marketing. The advertisements heavily praised the microphone as "broadcast-quality" and one of the best in the market. However, my experience has been the opposite. Constant Volume Drops: The system won't let me keep my mic at a fixed level. Poor Sensitivity: Sometimes I need to speak a bit more quietly (especially at night), but the mic fails to pick up my voice entirely. My friends constantly complain that they can't hear me or that I sound "far away." What I’ve tried so far: Disabled "Auto Sensitivity" in Razer Synapse. Disabled "Allow applications to take exclusive cont

Hello,I tried charging my v3 pro but it only stays at 0%. I have already updated the firmware.Is there any other fix?

Hello, and happy new year ! I just got a basilisk ultimate mouse, but I’m having troubles for the setup :The mouse works properly when it comes to moving and clicking, either cabled or dock-linked Additionnal buttons, including 4, are not recognized. They don’t seem to send any output at all when pressed, as I have been unable to manually set them in games. After installing synapse, here is the situation Mouse is properly detected by synapse 4 (a tab is created) It can’t seem to install it. It downloads the files, but I get a “installation failure” message. I tried uninstalling synapse, the mouse, deleted the pilots, etc. In advance, thanks a lot <3  Edit : WIndows 10

The basilisk V3 Pro is a fantastic mouse and is perfect for what i need to use it for,But now it wont charge, wont appear when plugged in and wont appear through wireless,i have no idea what to do or how to fix it, it was not dropped or anything of the like it has just suddenly stopped working,Please Help

Hello, I would like to ask if it is possible to obtain a replacement USB HyperSpeed dongle for my Razer V3 HyperSpeed mouse, as I recently lost the original one. Could you please let me know if replacement dongles are available and if they can be paired again with my mouse? Thank you for your assistance.

HI,my Barracuda x usb dongle unable to detected by my laptop or PS5..  when i plug in the dongle and turn on my headset it blink in green then auto blink in blue. usb port as i check work well. can assist?

Hello everyone, I would like to share my issue and hopefully get some support from you guys. In the last months I havent used my computer as often as usual and now I noticed that the mouse is not charging at all, it works only if its plugged. Firmware updated for dongle and mouse. It pairs because right now im using it plugged to an external power supply which is not the computer cable and is paired and working perfectly. On razer Synapse battery doenst go past 0 Percent. When I unplug it and try to turn it on it doesnt do anything, does anyone know a fix for this issue? Thank you very much

Hello everyone !When I was using Synapse 3, my different profiles (I created one mouse profile for each of my games) were organized alphabetically, so if for some reason it didn’t switch automatically when I launched my game, I just had to go to the system tray and launch the correct profile there, and it was easy to find.Now, with Synapse 4, all my profiles are in some kind of random order, I have no clue why they’re organized like that, and it’s not even the same order between the mouse and the dock !Here it is : Do you know of any way to get back to an alphabetical order ?Thanks a lot !