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  • 42,960 Threads
  • 61,584 Replies
42960 Threads
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hawkinscthomas
posted in Razer Support
Mamba wireless Freezing

Looked online and found tons of issues on this.... most threads were locked by support. I've tried contacting support with no luck either. So my mouse will randomly just freeze for a few seconds... over and over... I've reinstalled software, I've even tried it on a computer without the software. Both Mac's.... Also tried this on windows computer with and without software, wired and wireless..... I'm out of options... expensive mouse, poor performance. Razer support doesn't seem to be much help. Anyone else know a fix around this, or is the best option to just return it for my money back and go back to my cheap amazon mouse that has 0 issues.

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H
5 years ago
pedro.fernandesfilho
pedro.fernandesfilhoInsider Mini
posted in Razer Support
Notebook backlit delay return on

Hi! I have a Raxer Blade 15 Base Model. Before 1 minute of inactivity the backlit turn off (ok, I set this). But when I start type, the backlit don't turn on immediately. Backlit takes time to turn on. How I can fix it? Tks

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pedro.fernandesfilho
5 years ago
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DavidGN40Insider Mini
posted in Razer Support
Razer Panthera Bat Panthea

I recently purchased and received the Razer Panther (the original model with the Razer artwork, not the EVO nor the ones with art from DBFZ, SFV and MvC:I). In every review and video of the product it was mentioned that a bat top came with it, but there was no bat top included in mine. I know that in the EVO and the ones with art from the aforementioned videogames there are no bat tops included but my Panthera is the model where the bat top should've been included. I would like to know if Razer recently stopped selling the item with the bat top or it's missing from mine.

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R
5 years ago
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Anonymous
posted in Razer Support
Key press typing 2 different keys

I've got an annoying problem. Just bought a Cynosa Chroma yesterday and I'm still learning how to use it. Problem is, from one second to another, my numpad 0 and numpad 3 are now "connected". Upon pressing Numpad 0, for example, it types 30. It doesn't make sense, specially because how can the 3 go before the 0 if I pressed Numpad 0? EDIT: This reddit thread user had the same problem as me: https://www.reddit.com/r/razer/comments/90iswf/razer_cynosa_chroma_keyboard_f_key_problem/

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R
5 years ago
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dailysecretOrchidPink800
posted in Razer Support
Blade stealth UHD CPU above 3.5 GHz and overheating

Hi everybody, I've recently encountered battery life issue with my blade stealth, the battery won't last above 2 hours. I find out that the bettery was drained by the CPU, with was stuck above 3,5 GHz, even when idling. Following razer support advice, I restored my system, and the issue was gone, (CPU idling at 0,8Ghz, nice.). But recently (something like a week after refreshing the system), the CPU issue came back ! So my CPU is always running at 3,7Ghz, and so heating and draining my battery ! Maybe it is software I installed or windows updates ? note that when the CPU appears, the battery mode cursor ("best battery" to "best performances" cursor) in the battery menu in the taskbar dissapear. Thanks.

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R
5 years ago
M
Mehir
posted in Razer Support
Razar Deathadder Elite Issues

So I've had this mouse for 2 days and I got it from Amazon. When I opened it I saw that the rubber pads at the bottom of the mouse was kinda worn out. There is also the sensor on the bottom too. Is it meant to light up? My one doesnt light up but it works. Also my scroll wheel sometimes acts up a bit. Like when I use it for games I use it to switch between items by scrolling up and down but sometimes it doesnt work and for example if I scroll up it doesnt switch. I really don't want to go through the process of returning it. Any advice of how to fix it?, and if this mouse was returned before and given back to Amazon,why are they selling it as a new one because I did not pay full price just to have someone else use it and have it a bit worn down by.

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5 years ago
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FuchsiaRosexfresh277
posted in Razer Support
Razer Kraken 7.1 Chroma not working in Windows 10

Hey all, I'm having an issue that I haven't come across in my searching and I'm hoping someone may have seen it. I just installed Windows 10 Pro and when I tried to install/setup my Kraken 7.1 Chroma headset, its acting like I'm plugging it in and unplugging it constantly after installing the Synapse 2.0 software. I've checked for updates in the software, re-installed it a few times and tried the Synapse 3.0 software, but nothing seems to work. I've tried multiple USB ports as well. The headset worked fine in Windows 7 earlier today. It seems that it was detected as a Kraken 7.1 by the software, but after it said "There's an update" and it was applied, this is the behaviour I now see. Any help would be appreciated. Thanks.

4
M
5 years ago
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cAtChMexd
posted in Razer Support
Razer Raiju Ultimate Wireless PS4

So I've already posted about this but since then I've got another one of the controllers and this one has the same issues only not as hard as the first one. Should I update the firmware or not?

1
Razer.Caziel
5 years ago
S
SerJGV
posted in Razer Support
Razer Raiju Ultimate issues

Hello, I've bought Razer Raiju Ultimate and I have drifting and deadzone issues with my right thumbstick. I play using wired connection via USB on my PS4. I've described issues in details in this post: /razer-raiju-ultimate-deadzone-and-drifting-issues.45764/ ventureAPATITE542Hello, I've bought Razer Raiju Ultimate and testing it for a couple of days. Its firmware version is 1.10 Unfortunately, my right stick has deadzone when I turn it to the left and there is drifting when I turn it to the right. I've recorded demo video with those issues (0:22 drift and 1:17 deadzone): As I can see in this forum - drifting is firmware issue and a lot of people have it. But what about deadzone? Will it be fixed with firmware update or it is definitely hardware issue and I have to replace my device by warranty? P.S. If there is any possibility to get an access to beta firmware - I'd like to try it. There is suggestion to create topic in Support forum for requesting beta firmware. That's why I'm

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Razer.Caziel
5 years ago
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Fishx777
posted in Razer Support
Ads issue

So i just got my new mamba elite mouse a day after Christmas, and i love. The problem is when i ads in a game it will refuse to aim down the sight when i try to shoot someone. I have tried everything. So i just decided to ask you guys.

4
F
5 years ago
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Spiikeyy007
posted in Razer Support
Nari Headset Mic Issues

Hello I have ran into some issues with the mic not picking up any audio at all. I can get sound but the mic will not pick up anything. I have check everything from windows updates to making sure in audio management that it was default device yet nothing. Any advice?

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Razer.Caziel
5 years ago
S
soloNavystory862
posted in Razer Support
stick drift raiju ultimate

hello i bought your product and i suffer from minor stick drift that occurs every 1 minute while im playing, if already updated my device and i still suffer from it do you have any fixes for this? shame for a 200 euro product to have these bad features on it.

0
S
5 years ago
Vyadei
Vyadei
posted in Razer Support
Blackwidow TE Chroma V2 - Keys tend to input twice or more on a single press

Title basically say is all; i'm using the Blackwidow TE Chroma V2 on Razer Synapse 3, and with some keys, it has a tendancy to input the letter twice; the E and W keys have been the absolute worst with this. I've looked through the settings (that i know of) in Synapse, yet I've found nothing relevant... is this a common issue, or does my specific keyboard have a problem? Thanks in advance.

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R
5 years ago
Z
zKevinas
posted in Razer Support
Razer Huntsman Elite not showing up in Synapse 3

Hi there, I just got my new Razer Huntsman Elite and upon trying to configure lighting settings for it in Synapse 3, I've found that it can't find the keyboard, it just doesn't show up. I don't know if there's a fix for this at all but it'd be a shame to not be able to configure lighting and macros on my new keyboard. If it helps, I'm using the Razer Naga Epic Chroma mouse with Synapse 2 as well. Thanks, Kevinas.

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Razer.Caziel
5 years ago
R
RicoTheYellowInsider Mini
posted in Razer Support
Razer Blade 2017 14' how can i control fan's ?

hi so the fans are killing me and i'm not even playing on this laptop just like windows and the keyboard and the size of it, that why i spend 1800$ and got it ! However it drives me crazy i'm not using it that much like once in a couple months when i travel and never for gaming, i use excel/ browser low usage/ visual code studio and this thing kick's in the fans like jet even after i under vaulted in windows power options to 80% and did the core voltage thing in intel app to -0.115. it's still kick in them damn fans like every 40 secant temps stays on 53-55'c ! i think i know the issue the fan are off and then when the temps rise the fans kick in temps go little down to 53-55 and fans stop , MY QUESTION/ REQUEST IS HOW CAN I CONTROL THEM FANS LIKE IN MSI AFTER BURNER THING ? I WANT THEM TO SPIN ALL THE TIME AT specific rate. PS. i tried installing after burner it doesn't show the fan setting (((

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5 years ago
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Jamesiel
posted in Razer Support
Problem with Razer Tartarus

So here's my issue, I've got a 1st Gen Razer Tartarus that isn't Chroma. When I plug it in to try and use it (I went through a hiatus of not using it), the computer detects it, showing in device manager. I've even had the Razer installer for synapse 2.0 pop up and re/install drivers for it. Currently using Synapse 3.0 for all other Chroma things. Now Razer shows no sign of this Tartarus anywhere... Not is Synapse 3.0, or 2.0. I need to rekeybind my Tartarus for specific games and can't just work around the Tartarus. I've tried all different usb's... 2.0, 3.0, you name it, and it still shows up in device manager but not in either Synapses. Is anyone else having this problem? I have a theory why, but in my opinion, this shouldn't be an issue: My theory is that "somehow" the Tartarus is getting lost between the 2 Softwares (Synapse 2.0 and 3.0) and just not showing up. If you've had a problem like this, and know how to fix it, please let me know. I'd love to use my Tartarus again.

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J
5 years ago
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WyndSpark8
posted in Razer Support
Ornata Chroma Keyboard and Synapse - Lighting Effects Being a Brat

I recently got the Ornata Chroma and was super excited for all of the lighting effects, but for some reason when I try to do anything with it, the keyboard just continually keeps resetting itself. It has some good days and doesn't act up too much, but recently it's been non-stop. It used to only act up for more complicated lighting effects but now it can't even handle the simple ones. The only way to make it stop is to get out of Synapse completely and then it stops resetting. I have a completely new PC and my Windows 10 is completely up to date, as is Synapse. I've had the keyboard around a week. I'm looking for some advice. Is this a software issue? Is the keyboard faulty and should I send it back for a new one? I spent $80 on it, so I am pretty annoyed and want to make sure it is working as intended. This is my first Razer product too. LOL. I love what it can do when it works, but when it is acting up, it is a total bummer. Anyway, thank you for any help you can offer!

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W
5 years ago
T
technoVividOrchid499
posted in Razer Support
Razer Ripsaw Freezing/Only working when source set to 480p

Hey there. I've been streaming for quite some time so I'm fairly experienced with this stuff but this one baffles me. First off, I have 2 Razer Ripsaw capture cards that I've been using on my PC for almost 2 years. The reason I have 2 is because I stream tournaments and I have a backup card in case one fails or in case i need 2 streaming setups. They both work perfectly fine. I use them on my other computers without any problems. I recently moved my main stream PC from my tournament venue to my home as it was no longer needed there (someone else is doing the streaming from my venue so I brought it home to stream from there whenever I can) and ever since, I cannot get these cards to work on the main PC. Here's a video showing what happens: Take notice to the distorted image on the bottom and at the end it just freezes. Both cards do the exact same thing. Update: Now instead of getting distorted lines the source will just freeze or go black until I refresh it. it'll come right bac

1
K
5 years ago
K
Kwaniity
posted in Razer Support
Ctrl key on Razer Cynosa not working

So I configure a macro on my left Ctrl key but I wanted to remove it and after I removed it, my control key didn't work so now I'm unable to do ctrl-c, ctrl-v, ctrl-a and others like that but I can with the right ctrl

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5 years ago
B
Boney
posted in Razer Support
Thresher 7.1 playing voice back through headphones

Hi, Recently picked up a pair of thresher 7.1 using on PC. they have been working fine for 2 weeks and now all of a sudden have started playing my microphone back through headphones when i talk, not that i dont like hearing my self its just super annoying hearing it all the time when talking to other people. all the settings on pc are set to not have this happen and they even do it when not connected to computer. Is there a fix for this or are they faulty?

1
R
5 years ago
D
D_Rage
posted in Razer Support
Input lag/delay on razer Huntsman Elite and I don’t know why

I have had this really annoying problem with my keyboard since only two nights ago, the lights take like 5 seconds to move whenever I have it on a certain setting and whenever I push a key, it takes about five seconds till it activates but then it reads multiple key presses. Please help anyone :/

1
R
5 years ago
A
Anonymous
posted in Razer Support
Thunderbolt port not working on razer blade 2018

I just got: https://www.amazon.ca/gp/product/B01M4J1DDP/ref=oh_aui_detailpage_o00_s00?ie=UTF8&psc=1 When I plugged it in it first froze my computer. Then I tried turning off thunderbolt security in bios. I managed to be able to have it plugged in without freezing my computer. None of my usb devices show up on the computer while plugged in through this dongle. Then I tried disabling discrete thunderbolt support in the bios. Still no dice.

3
C
5 years ago
J
JH96PL
posted in Razer Support
Finally Fixed Synapse 3!

I purchased my first Razer peripherals a few weeks ago thinking the process would be seamless. I was warned beforehand that I would run into issues using Synapse 3 but I decided not to listen and go ahead and buy them anyway (Cynosa Chroma and Deathadder Elite). Low and behold, I had endless issues with Synapse 3 and multiple live chats telling me the same thing - to uninstall, delete program files, disable firewall and AV etc. I was losing all hope until I just this. My scenario is that Synapse would install, but would not open. I monitored it in Task Manager and 'Razer Central.exe' kept appearing in the Details tab, then the status would change from "Running" to "Suspended" and then disappear from the list of processes. From this, I could determine that the issue lied with Razer Central, assuming that Synapse 3 relies on Razer Central to be able to function properly. My fix for this was to change the Compatibility Mode for Razer Central.exe. To do this, go to: C:\\Program Files (

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J
5 years ago
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LaughingWasabi
posted in Razer Support
F11 key not lighting up right color

So I've had my Razer Blackwidow X Tournament Edition Chroma for less than a month now. I normally have it set to the "static" lighting preset and have it set to all red. Two days ago I noticed that the F11 was lighting up to dark green, while everything was all red. I tried messing around with the settings and synapse to no effect. I than noticed that synapse needed an update so I did that and the key went back to lighting up red. So I assumed that was the issue and went on with my day. Yesterday though I noticed the key had gone back to lighting up green. Since then the key has gone from green back to red on its own and I don't understand why. Other than this the keyboard has been great and I don't really want to send it back and wait for a new one if I don't have to. So is there anyone who knows how to fix this problem? If so I'd really appreciate the help. Thanks (update: after playing around with some of the other lighting presets I've noticed that with the "reactive" s

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R
5 years ago
M
marsbars84
posted in Razer Support
Deathadder Elite Won't Light Up

Hi there! First, I apologize if this thread is a dupe! I'm having trouble setting up my new Razer Deathadder Elite mouse and Goliathus Chroma Mousemat. I can't figure out how to configure color schemes/profiles for the life of me. Before I installed and started messing around in Synapse (v3.3.1216.122121) both the mouse and mat were cycling through whatever color effects they had going on by default. Now the mat is still cycling through what I believe is "spectrum cycling" but the mouse has gone dark. I've tried configuring static colors and choosing the "apply to other Chroma-enabled devices" option to sync the mouse and mat together and nothing changes with either. I'm not really trying to do anything too fancy with game linkes or anything else. Neither "quick effects" or "advanced effects" seem to change anything. I have been unable to find a decent step-by-step guide on the Synapse/Chroma software so hoping y'all can come to the rescue. I've even tried figuring out how to rest

1
R
5 years ago

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