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  • 42,960 Threads
  • 61,583 Replies
42960 Threads
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Stratzo
posted in Razer Support
My Razer Mamba is not connecting to my Razer Blade Stealth

Okay so my Razer Mamba chord will not connect to my computer so it will not work someone help me pls.

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Razer.Caziel
5 years ago
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Shotgun_12G
posted in Razer Support
Problem with the Razer Lancehead

Hello Community, i have a really big problem with my Lancehead. Since a few days it doesnt work how it did before. When im ingame (for example PUBG) and i pick the Lancehead off the mat (Razer Goliathus Control), the player camera swipes a bit to the bottom right. When im surfing in the internet or doing something else out of a game the Pointer of the mouse swipes a bit to the bottom right too. The Lancehead is calibrated to the Razer Goliathus in Razer Synapse.

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Razer.Caziel
5 years ago
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ToastyBaquette
posted in Razer Support
Extra charges.

I am just about to buy something from the Razer UK store and was wondering if I did, if my product would come from a UK bases warehouse (if they have any) or if it would be shipped here from the US. Any help would be awesome. Thank you.

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Jenjar
Vanguard
5 years ago
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DarkPinkMidnight
posted in Razer Support
Noob desperately seeking help

I recently went a bit mad and bought my first Razer products. I love my keyboard and mouse but for the life of me I cannot set up my headset. I bought the Kraken Pro V2 headset. I've plugged it in to the jack (I don't have a separate audio and mic jack so I used the one connection) and nothing. No sound goes to the headset and the mic doesn't seem to work. Do I not have the right jack and need to buy a connector? I don't usually use headsets so haven't had to set one up on my PC. I have a HP 24 b015a if that helps at all. P.S I recently switched to Windows 10 which I hate and I am struggling to navigate everything. Could someone patient please help me out!

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Razer.Caziel
5 years ago
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berksenay
posted in Razer Support
After reboot i cant use synapse 3

Hello, I got a new razer hunstman opto. but I'm having trouble with synapse 3. When I install the synapse 3 program, it says "reboot required" and I approve it, but I cannot control my device when I enter the application. The computer sees the device but cannot assign colors etc. I can only fix the problem by repair from the control panel, but when I restart the computer, I still have the same problem.

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Razer.Caziel
5 years ago
A
Anonymous
posted in Razer Support
Laptop sees Core x but not GPU

I have a Razer Blade Stealth 7th gen laptop and I've been using the Razer Core X with a MSI GAMING X GeForce GTX 1060 6GB about 5 months without any issue but last week sometime I noticed the laptop said plugged in but not charging. So I unplugged and plugged it back in. And got the message that the thunderbolt port connectivity is limited and that there was an error. I look in device manager and the Core X is shown but my GPU is no longer there. All my drivers are up to date for the laptop and GPU and the GPU works in my other computer. I will take screen shots when I get home from work. Any help is appreciated.

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5 years ago
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BigManDanLivesInAVan
posted in Razer Support
Razer Mamba Wireless not showing up on synapse 3

Hello there, Today my Razer Mamba Wireless mouse arrived and I was thrilled with it until I tried to change the lights on the mouse and mouse charging dock - both of them wouldn't show up (even though my keyboard shows up). I have tried reinstalling synapse and using the repair tool but nothing worked. Please let me know if you have a solution to this as I am desperate to change my DPI to something comfortable for me.

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R
5 years ago
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buzzCoolGreybicycle667
posted in Razer Support
Deathadder Elite not responding to Synapse DPI or lightning switch

My deathadder elite doesn't respond if I switch my DPI. That is quite important for me because I don't use same DPI in FPS and in MOBA's. If anyone had the same problem please let me know how you solved it. It worked 1 week ago.

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5 years ago
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Aryna
posted in Razer Support
Razer Kraken TE game&chat balance bug

I just bought Razer Kraken TE. I can't hear anything when i select Kraken TE game mode in sound setting,even I try to calibrate THX in Synapse. After I re-install Synapse..everything work well then i try using game&chat balance wheel on USB dongle...this problem appear again. I can hear only in chat mode...Is it bug?

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R
5 years ago
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Tlaster
posted in Razer Support
Where is thunderbolt 3 driver for razer blade stealth 2019?

I've done a clean install of Windows and it does not recognize the Thunderbolt 3

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R
5 years ago
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Helikzhan
posted in Razer Support
Static Charge in Razer Mouse Hardware (Various Click Issues)

Is there a plan to improve the hardware under the mouse click buttons so that they do not inevitably become susceptible to this static charge problem? The problem: Sometime after purchase of a Razer mouse there is a very high likelihood the mouse starts to double click. This is related to issues: Drag not working, random clicks when not requested. The temp solution: Blow hot, humid air (your breath for ex) into the mouse hardware so that humid air can dissipate the static buildup on the hardware. This solution works for a small amount of time. Eventually more clicking of the hardware builds the charge back up and it will start malfunctioning again. We need a long term, permanent fix to this issue.

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H
5 years ago
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armstronggaming88
posted in Razer Support
Razor 2 ISSUES :(

I bought a Razor 2 New Years Eve for PUBG. 1st one got stuck on reboot for hours, turned itself off. I’m about to take the second one back to the store - it was working fine then turned off and now won’t turn back on. Really disappointed- I notice a lot of other people having the same problems - third time lucky I hope.

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R
5 years ago
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babyclour
posted in Razer Support
Can't connect Deathadder Essential to Synapse 2.0

So today I bought Razer Deathadder Essential and it turned out to have high dpi than my other mice. I tried installing Razer Synapse 2.0 but it didn't show, after I installed Synapse 3.0, same thing, it just didn't show. I tried registering the product, still no effect. If anyone knows how to fix this issue pls help.

10
B
5 years ago
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Batmasterpro
posted in Razer Support
Video streaming via HDMI cord from pc to tv not working on razer 15

The streaming works in every way besides videos. The duplication shows a black screen on the tv which should be the video shown on the laptop. I don't know why its not working if someone could help me out that would be great.

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Razer.Caziel
5 years ago
A
Anonymous
posted in Razer Support
Nari Ultimate on xbox

Does anyone know how to get the nari Ultimate to work on the Xbox one. I can get it to pick up mic audio but no game or chat sound. Works fine on PC and ps4

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Razer.Caziel
5 years ago
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SHRILLGames
posted in Razer Support
Support for softminer: multiple Gpu Setups

I have been using the softminer for a few days now and expected better results. So I opened task manager to see if both my Gpu's were indeed working. only my main GPU was working at 100%. I have 2 GTX 1060's and they are both different brands but I don't think that just because they don't support SLI should mean that only one gpu is getting recognized. Does any one else have this problem?

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S
5 years ago
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ferruya
posted in Razer Support
deathadder chroma mouse no funciona luego de synapse

hola, acabo de comprarme un razer deadthadder chroma al conectarlo funcionaba bien, luego de instalar synapse y enseguida de realizar esto en synapse MOUSE/CALIBRATION/SURFACE CALIBRATION/ON/OTHERS/ mantener left clic y arrastrar, luego de esto el clic izquierdo del raton funciona a veces si otras no, ademas del clic izquierdo las demas funciones funcionan bien

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5 years ago
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FizzyChicken
posted in Razer Support
2017 Blade won't turn on...

My 2017 14" Blade won't turn on. If I hold the power button down for 10 seconds I get a single flash of white from the led at the front, but no matter what I do it won't turn on at all. No lights, no screen... nothing. I've tried plugged in and unplugged. Tried holding the power button down for 30 seconds... still nothing. Anyone got any suggestions ? It's nearly 2 years old now so I'm presuming it's out of warranty.... gah. Totally gutted.

1
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5 years ago
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BrokenAwoken
posted in Razer Support
Razer Synapse 3 will not install!!!!

Hey so whenever I install razer synapse 3 i get an error code 461814. I have tried uninstalling all of my razer drivers and I have also deleted all of my razer files and tried to install after all of that but to no prevail. PLEASE HELP ME!

1
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5 years ago
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Ben10022
posted in Razer Support
Key not working

Hello, when I got my Rzer Ornt Chrom.. you cn see it is problem. One of my keys, importnt key doesnt work nymore.

2
R
5 years ago
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ianehn
posted in Razer Support
Razer Ornata Chroma

so ive had this keybord for like a year now. and all of a sudden it dissapeard from razer synapse ive tried everything still doesnt work please help.

1
R
5 years ago
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immortalsiren
posted in Razer Support
Naga chroma lighting stopped working!

Recently my chroma lightning stopped showing the right colors on my mice. I've experienced the same issue with my keyboard, but I got a new one yesterday so luckily that works perfectly. The problem is I've chosed a particular pink color on every aspect of the mouse, but the weel shows a mix between green and yellow instead of the pink it should be showing. I wish I knew what it was and how to fix it, but maybe someone here sits with the secret? Thank you in advance

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Jenjar
Vanguard
5 years ago
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Batmasterpro
posted in Razer Support
Razer 15 keeps freezing

My new razer 15 keeps freezing, is it just a bug or should I get it fixed?

2
B
5 years ago
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Anonymous
posted in Razer Support
Can't hear anything in headset (Kraken Pro V2) when plugged into PC.

I've been using my Kraken Pro V2 since I bought it last December. It has been working perfectly, nothing wrong, for the past year. Today when I loaded up a Youtube video, I wasn't surprised that there was no sound because I regularly brush the sound wheel on the cable accidentally. I adjust the sound wheel. Still nothing. I turn up my volume. Nothing. I unplug it and plug it in again. Nothing. I have reinstalled my drivers 2 times and still nothing. I tried plugging it in to my iPad and it works perfectly. So now I'm convinced that there's definitely something wrong with my PC and not the headset. My PC does identify and know its my headset. Everything is normal. The only problem is there is no sound through the headset. I have reinstalled my Realtek audio drivers too but nothing happened. The microphone works just fine as I tested it with my friend. The only problem here is that there is no sound when I plug the headset into my PC. It works fine on my iPad and phone. Any help? Thanks.

2
BlackFireDragon
5 years ago
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ZendoGaming12
posted in Razer Support
Synapse not detecting devices.

I bought a Huntsman and a Naga Trinity but they are not showing up on Synapse 3, they're working I am typing this with the huntsman its just not showing up when I open Synapse.

5
BlackFireDragon
5 years ago

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