Razer Support

I can switch to USB audio and use that just fine, but the software no longer works as intended as it gets stuck “detecting device” ad infinum.Would like to be able to comfortably use usb mode vs charging off the mains and still fart about with settings.Side note since i’m here, what’s the deal with the thx “free trial”, I thaught it included with the purchase, i feel jebaited. lol. even if i want to pay for the activation on that by the way, the shop front defaults to US whilst im in the UK so I can’t put a post code in, just an fyi more than anything, buggy stuff, probably worth escalating for qol and store front reasons.K thanks

I am writing to express my deep frustration and concern regarding the ongoing issues under warranty!!!My original laptop was sent in for repair due to a screen problem. As Razer did not have the necessary parts available, a replacement unit was sent to me. This replacement device also has severe issues – as you can see!  First the screen would go black when opening browsers or applications, I returned it for repair, and I got the computer back with the exact same issue.  They did exactly nothing and sent the computer back to me. This situation has been ongoing since April 29th, when I opened the first incident case, and to this day, I do not have a working laptop, which is unacceptable for a premium product under warranty. This is now the 3rd RMA, the support answers are so slow and simply copy pasted. I asked for an escalation to the supervisors and was just ignored. They also refuse to extend my guarantee for all this time I am without a laptop. What a mediocre servic

Hi everyone,I'm having an issue with my Razer Viper V3 Hyperspeed. It consistently disconnects or loses tracking whenever I lift and then place the mouse back down. This happens even during light, natural movements in games. It instantly resumes once I move it again, but the stutter causes serious issues during gameplay.Here’s what I’ve already tried: Updated to the latest firmware via Razer’s official tool Changed batteries (multiple brands, all fresh) Tested on different surfaces and mousepads Switched USB ports and tried both front and back panel Moved the dongle closer using an extension cable Checked for signal interference Reinstalled Synapse and did a clean driver install None of these resolved the issue.I’ve seen this being posted before so it seems like it is a known issue.

Bought my Razer Kaira Pro just under 2 years ago so it should still be within warranty. The mic has just stopped working, the person I am chatting with can’t hear anything. Most of the time it doesn’t work at all, sometimes if I jiggle/replug the mic piece it will start working again, but if i bump the mic even slightly it stops working again. Sometimes the person on the other end is hearing crackles. Seems like a loose connection. Having the same problem on pc and xbox so I don’t think it’s settings related.I need to open a warranty ticket but I can’t find how to do that, the website keeps sending me in circles. I can get as far as the live chat button, but the link doesn’t work, just spins and doesn’t do anything (tried two different browers).

My xbox razer kaira pro microphone doesnt work in xbox party chat or anything else, ive tried everything and the mic just doesnt work. The mic mirroring in the razer audio app works but even with it on my mic doesnt work

One day, I turned on the computer and turned on the synapse and it was marked to upgrade from synapse 3 to synapse 4. So I tried to use it after upgrading to 4, but the presets that I normally use didn't work. So I went into the settings to adjust the EQ of the headset on synapse 4 and tried the next one after 'setting to default output device', and the EQ of the headset was not adjustable, THX Spatial Audio was also unavailable, and most headset settings were not possible. So, I tried synapse reinstallation, headset dongle firmware update, and Windows 11 reinstallation, and the above issue was not resolved. When I went into the Windows sound setting and looked at the device event, it said, 'USB\VID_XXXX&PID_XXXXX_XXXXXXXXX device needs additional installation.'

Aquí tienes la traducción al inglés:"I was playing normally and suddenly got this blue screen, and when I read the error message, it said it was caused by the Razer application with the following error: (RzCCommon.sys)." 

Hi, my THX Spatial Audio suddenly deactivated by itself, even though it was fine yesterday, and I also lost the code to reactivate it, any clue on what to do?

the headphones were gifted to me by my mother and bought on amazon so i sent the amazon reciept still havent heard back

it basically doesnt work, doesnt charge, isnt noticed in dongle pair repair nor it works when wireless mode.

I have the Hammerhead True Wireless earbuds [Model: RZ12-02970] I only used them a few times before I thought that I had lost them. Well, I found them yesterday, put them on the charger overnight and ensured the light on the case was green.  After opening the case, taking them out, pressing the function on them, I hear no sound. No pairing, nothing. My Razer app won’t detect them and neither will Bluetooth.  I do not know if they were paired to my old computer or my old phone but I cannot get them to pair to my current equipment. They don’t seem to want to power on.  Any fixes? 

Hello Guys,Anyone ran into the issue with Blackshark V2 Pro 2023 Edition when you mute the microphone with the side button, then try to unmute the microphone, with the same button, the mic actually does not unmute? It stucks muted until I either restart my PC, or I turn off/on the headset. Which is kinda frustrating.I had upgraded the firmware as it was recommended by the Synapse, however I don’t know if it worked before the firmware upgrade. :(Anyone have some suggestions how to fix it? Or maybe there will be a future firmware upgrade or Synapse update to fix the issue? Edit: nvm. it’s just started to work now.😂

Razer Synapse 4 is giving me all sort of random issues that I never had using Synapse 3. I will have issues where my profiles won’t save to my devices. I can’t adjust my lights through Razer Chroma, or anything for that matter. It says that Dynamic Lighting is enabled, but it’s not. All of these things I’ve experienced on Windows 11 24H2 and I can’t get the software to run correctly after the 6th reinstall at least. I’ve honestly lost count at this point, I even just reinstalled windows and it’s still giving me issues. So I am now going to try Synapse 3, if that doesn’t work with a clean install I am going to use a third party software because I am at my last straw at this point.Maybe it was fake, but it was back in 2022 or 2021 I was contacted by a Razer Support representative because I put in a support ticket about the buggy software that is synapse and how it kept messing up my Razer Chroma. At this point they’re one software. So I recommended splitting them up into s

I’m reaching out for some help because today, out of nowhere, the m key on my keyboard suddenly stopped working. It was working just fine yesterday but now suddenly it’s stopped working,  I’ve tried following tutorials on how to fix it such as,  resetting my PC, updating the drivers, deleting the device from device manger, checking to see if i have a macro setup in razer synapse  (which I don’t), resetting the keyboard itself with ESC, Caps and space bar but that didn’t work either. Nothing has worked :( I didn’t spill anything on the keyboard and all the other keys around the M key work just fine. I even made sure to clean out the keyboard in case anything was jamming the key but that didn’t work either.  Is there anything that can be done? I’d really appreciate the help! 

So, a couple of issues….  I have to tap/press keys quite hard to get anything too type… When gaming I get some drift to the right as if I have pressed a key (but haven’t)Any ideas or advice please?

I can't update my phone number. It tells me that my account has been temporarily blocked. I have made credit purchases and can’t use them because I need to add my phone number but it tells me that it’s locked.I would like to unlock it.I have not received a response from support yet

Hello,I just bought myself the Blackshark V2X USB and the THX spatial audio standalone app (since the headset is not compatible with synapse 3 and 4) and I have some issues.When starting windows, I need to “kickstart” it, by disabling and reenabling it for it to work or switching to another equalizer setting Sometimes it works, sometimes it doesn’t, when i’m playing a video on youtube and I pause any audio for whatever reason, it switches back to stereo. Sometimes it switches back to stereo randomly in game, there’s a wierd “click” when it switches back to stereo or I switch it back to 7.1 It doesn’t work in Forza Horizon 4, I managed to make it work once, but now the setting is on THX spatial audio but it is still stereo, tried restarting the game and the app nothing worksI tried uninstalling both Synapse 4 and THX spatial audio, restarting and installing them both, it worked for a day and the issues came backI need to play w

Dear Razer Team,My name is omonYmouz, and I am the official Valorant content creator in Portugal. I’ve built an active and growing community with over 15,000 followers on TikTok and 9,000+ members on Discord, where I share daily content, tips, and interact with Valorant fans across the country.I’ve been a loyal Razer user for years – from mice to keyboards and mousepads, I’ve always trusted Razer for both quality and design. In fact, my longtime companion, the Razer BlackWidow Chroma V2 PT, recently stopped working, and it made me realise how much I rely on Razer gear for everything I do.As someone who proudly supports and recommends Razer to my audience, I would love to build a stronger connection with the brand and explore the possibility of a partnership. I believe that a collaboration could be mutually beneficial, especially as I continue to

Hi! I have a problem with my Blackshark V2 Hyperspeed headphones. I have had these for almost a year now and it all worked fine until yesterday when the head phones just won’t turn on while wireless they work fine while wired. It is not a problem with Bluetooth as the headphones won’t eben turn on. It is not a battery issue either as on Synapse it shows 68% battery.

Hello as the title says, i bought a blackshark V2 X, the issue is that when im in discord, all the sounds from games, desktop videos , music etc can be heard by others, including myself even if i mute my mic  how can i solve this issue? , Stereo mix is disabled , Thanks in advance

I want to upgrade my core x chroma for new Rtx 50 series... and compability link of razer site doesnt work.... it is broken.... if you are big company make some tests for compability and lecture us... i am sick of search google or reddit shits...

I recently purchased the thunderbolt 4 dock chroma and it was working fine for about a month. I went to go turn on my laptop yesterday and it wasn't being charged any longer. I've tried different outlets and different cables but nothing seems to make a difference. It just will not turn on and it will not charge anything. I've submitted a support case as well, but wondering if anybody has any ideas or if I just got a lemon dock. Thanks!

And now I don't know what to do and how to use 7.1 surround sound . The headset itself is working well.

Hi, my Razer Blackshark V2 X headset just arrived today. When I tried to activate the 7.1 feature, it said the code has already been activated. What should I do? 

Good day, I have a problem. On JUNE 23, I buy headphones (Razor Blackshark V2 X). I ordered them through a local marketplace. I didn't find my 7.1 surround sound activation key. I tried to register the headphones via Razer ID, but they wrote to me because the headphones were already registered. I have the box, all the other papers, the headphones themselves and the purchase receipt. Can you do something about this?