Razer Support

Hello,I am experiencing an issue with updating my Razer Kiyo Pro. This seems to be a common case, and I believe you are already aware of it since various resources such as Discord, Reddit, and your own forum are buzzing about this problem.When I launch the latest version of the update utility provided by my Synapse 3, the firmware is detected as version 1.0.3.2. Additionally, it indicates that the latest version is 1.5.0.1, which I am trying to update to.However, after the first step of the device detection by my PC and the utility, I get the now infamous message saying "sorry no update for you today you better contact support."I have tried all possible solutions: different USB ports, even older legacy versions of the update utility, where I noticed that my camera is detected as version 1.0 instead of 1.0.3.2.Please assist me with the update. After researching the internet and reading about the experiences of other users, I would be deeply disappoi

Over the last couple of days my webcam has just been blurry. I’ve tried cleaning it, changing the usb slot it was plugged into and updating synpase and nothing worked. I just tried to update the firmware from 1.0.1 to the new one 2.3.2 and the process does not work. It tells me to contact support to perform the update.Clicking the link provided takes me to the wrong product page, and because I am out of warranty I can no longer contact support. How am I supposed to fix my webcam? If it’s totally bricked I suppose I’ll just have to buy a new one (and not a razer one).

I have a problem with my earbuds, the left earbud when in normal mode dies in just 5 seconds and can't last, when in ANC or Ambience mode it can be steady for 5 minutes, when in normal mode it dies in 5 seconds only the left earbud Has anyone experienced the same thing?

Hi,I have the dongle connected to my computer through my computer's USB port. Every time I try to turn the headphones on, the blue light begins blinking and refuses to actually become a solid blue.I tried this "Please uninstall the Razer Synapse 3.0 app and your 7.1 Surround Sound, then download a fresh installer but don't install it yet. Connect the headset's wireless transceiver to your computer and initiate the Razer Synapse installation and let it go through several updates. Once done, reinstall your 7.1 Surround Sound app and check if the device and its dongle have paired successfully." but it doesn't work. The issue occurs regardless of the device used (laptop, phone, etc.). When I plug in the wireless dongle and start my headset, the headset's blue light blinks but it never connects to the dongle. Occasionally, about once in every twenty attempts, the headset might connect, but when I touch the headset, the sound transmission becomes

Unfortunately, I have lost the razer barracuda x Wireless Dongle that came with my headset. I still have the original box and proof of purchase. I would like to ask if it is possible to purchase or request a replacement dongle, or what support options are available in this situation.Please let me know if any additional information or documentation is required.Thank you very much for your time and support.

I have a basilik x hyperspeed that is in a computer I don’t use much. The other day I went to use the computer and the mouse pointer does not move. I tried 2.4GHz and bluetooth.I have an identical mouse on another computer that gets the same amount of use, and that one works. The batteries are new.I am on windows 10 and 11. I installed the synapse app from razer to check the mouse connectivity. I was able to pair it with bluetooth and see it on the synapse app. But the pointer does not move.What can I do ?Thanks,Regards 

I have downloaded a new windows 11 update and since then the tilt wheel doesnt seem to work but I have noticed that it works only when the razer synapse app is off 

My Razer RAZER gaming chair Tarok Pro X by Zen, that i have bought on “29.10.2024”, right hand rest keeps falling down also the left arm rest has fall down 2 times, i manged to reattch them but the right one keeps falling and the left one is very flabby. It would be great if you could send me a replacement of both armrest of course paid best regards,nagi attia

I have a problem with the Razer BlackShark V2 X headset. People can't hear me when I speak, but I can hear them just fine. Of course, I’ve checked all the connections and everything else thoroughly. Razer Synapse doesn’t recognize it either. It connects via a 3.5mm jack.

The thermal paste in my Razer Blade 15 Base Model (2020) seems to have melted and leaked inside and my laptop won’t power on.

I got a Razer barracuda pro for Christmas and it recently stopped working, I saw that it was eligible for limited warranty and I just need an RMA number and to send it back but I can't find anywhere on how to get the RMA number

Recently bought a Viper V3 Pro. It charges and connects but sometimes it will show connected in the app (for both wired and wireless) but the mouse wont work. I can’t move or click. How do I fix this please. I just bought it, I was using gpro x before and I really like the viper v3 pro but this issue is making me go back to using my old mouse.

Please I need a good checkup on the card 

 Good afternoon, I would like to know if someone can help me. This image what is a screenshot of Razer Nexus on my mobile device, which gives me this  error that no matter how much i delete and reinstall the razer dependency on my PC, it is not solved In this image we can see that the Razer Cortex aplicacion is open en remote game mode, which i configured for greater video fluidity in my mobile and still I keep getting an error on my mobile device. It should be noted that I have all the drivers and controllers updates for my processor and computer from the video image to dependecies to transmit video 

Hello, I was using Synapse 3, It stopped connecting to my Razer Naga wireless, I saw in the software it said I could upgrade to Synapse 4, I figured why not? It stopped working anyways, I tried updating through Synapse 3, but it would just close the app and do nothing, So I went a downloaded the Synapse 4 installer and ran it, But all of my profiles and macros aren’t showing up, Did it delete all my stuff?`

Good day! My 6 month old Razer Kiyo (Model # RZ19-0232) just stopped working. The light turns on but when I try to check the camera through Zoom, the screen is color grey. Can someone help me resolve this issue?

I just installed Synapse 4 over Synapse 3 and upon doing so I was met with this message in the new synapse (the link takes me to here)When I try running this file (as administrator) it shows this :However, clicking update does not help as it simple starts for a second, and then immediately reboots my PC without the progress bar completing, and obviously when my PC reboots, the version has not changed and it still says it needs an update. I have tried booting in safe mode, booting with driver signing, switching off memory integrity and vulnerable driver blocklist; non

razer synapse 3 notifications don't work when you switch profiles and dpi

Not really sure where to start here. I've had a slew of occurrences within the last week or two that have me believing I'm about to lose my motherboard. Apt cooling is available but things like games closing without performance loss, losing Bluetooth connectivity, booting with no wireless modem available, blue screening on start up as if it didn't shut down appropriately. Really, I suppose it's a multiple question post. Is this how planned obsolescence becomes a belief? I spent $2300 on a laptop, that has less than a two year operating capacity? Or is there just a legitimate failure of hardware occuring here, that requires attention?

I purchased the Razer Kraken V3 X on 07/18/2022, but I never activated the 7.1 sound and I also did not receive an activation key. I would like the key to activate it! This is the product key: SN: (removed SN)Product Number: RZ04-03750100-R3U1I did not receive an email for activationThank you!

THX in synapse 4 works clumsily on black shark 2 usb

Hi,I have this brand new keyboard first out from the box and after plugging it in the keyboard itself gets recognized by Synapse 4 but none of the keys are registering an input. I’m able to change profiles, colors of the keyboard, even the volume scroll wheel is working too. I have tried with multiple PCs, tried resetting it via Synapse, (even installed Synapse 3 to try the same). Updating it’s firmware had no success because it has the newest firmware installed already (v1.04.00_r1). Tried exiting the developer / demo mode with holding down “Esc” + “Caps Lock” + “Space bar” combination with no success.Now I’m stuck. I would appreciate any ideas which would resolve my problem so I don’t have to go through the RMA process. 

I have a 2023 Razer Blade 14” with the 7940HS and the 4070, I have upgraded the RAM to 64GB, and it has ran smoothly for the last year. I recently had the itch to try Linux. So, I installed Ubuntu just fine and it ran great for a few months. I needed to reinstall windows for work (unfortunately) and used the recovery stick to do so. However, the install process took much longer than expected, but didn’t initially think anything of it. Windows installs and none of the devices are recognized, can’t update anything and firmware is completely unrecognized by Windows.I’ve managed to get all the drivers installed after multiple attempts, however the computer runs so slow that it is completely unusable at this point. None of the hardware seems to be malfunctioning, and is all recognized now. I cannot, for the life of me, figure out why it is running so slow. I have attempted to reflash the BIOS with 2.0 with the rom supplied by Razer, and everything seems fine until it goes to erase

Hi guys , so my Basilisk Ultimate stopped working wirelessly after 3 perfect years.I have misplaced the box the mouse came with and the og razer cable so I can’t tell if it will work with a razer cable. But I’m pretty sure it’s the mouse or the 2.4ghz receiver at fault since it’s not working either on my pc with all driver updated or rolled back or uninstalled, nor on my laptop where I have no software related to any peripherals at all. And I used it from time to time on my laptop before without software so that’s how I know it should work. I also can’t find the right 2.4ghz receiver for my mouse so maybe you have an idea? (located in Germany)

I would like to ask if there will be a restock for Razer Unleash Apparel Shirt for the Oversized T shirt