Razer Support

Hi i just bought the razer seiren mini and whenever i talk with my friends on discord it makes some kind of buzzing noise and it wont stop.

The soundbar lights up and turns on, but is not detected in my Synapse (v3), latest firmware install is not able to detect my leviathan. I tried multiple working USB-C - USB-A cables connecting to my PC, still nothing. I checked my pc drivers, my monitor output is heard, so I know it has to be solely an issue with my Leviathan.I tried searching for it in my device manager, it is also no longer there. All other device apps are fine, like my Razor Microphone and other products. Please help. I was thinking if someone can even help me set-up a mail for repair? It is still under warranty

What the title of the thread says. I’m genuinely infuriated. These lose files take up more than half of my M2 SSD.And the worst part is - they’re all locked and hidden with Window’s security feature, so I can’t even delete them. Once I select them - Widows says that they are all 0kb and empty. But WizTree shows how bad things actually are. They’re all exactly the same in size and contents:  I’ve uninstal

Merhabalar N11 sitesi üzerinden satın aldığım Razer Blackshark V2X ürünümü Razer ID’ye kayıt etmek isterken bu ürün daha önce kaydedilmiştir hatasını alıyorum. Satın alım belgesi, fatura ve ürünün kutu görselleri gibi ilgili her türlü eki iletmeye hazırım. Sorunum hakkında yardım almak istiyorum.

Hello,this is my item serial 762442C13501806I’m experiencing major connection issues with the Razer Wolverine V3 Pro. Here is everything I’ve tested:- The controller powers on when connected via USB-C, and also turns on wirelessly due to its internal battery.- The Razer logo lights up and cycles through  colors, but the controller doesn’t connect or respond.- Pressing the Xbox button does nothing — it doesn’t light up or activate the controller.- It doesn’t connect to my Xbox Series X via USB-C or via the included 2.4GHz wireless dongle.- On PC, the dongle is detected, but the controller doesn’t pair.- I tried using the Razer Controller Setup app for Xbox/PC, but the controller is not recognized at all.- I’ve changed USB ports (front and back), used the original Xbox cable and other cables.- The controller receives power but sends no input and is not detected by any system.- It now turns on by itself without being

Selam ben n11 sitesinden yeni razer blackshark v2 x satın aldım ancak bunu razer kimliğinde kayıt etmek istediğimde zaten kayıtlı olduğunu söylüyor .

I tried to register the deathadder essential product, but it says, "This product is ready register. If you did not register it, please contact Razer support" and it doesn't register

when I scroll down it goes up and down and I have to click down on the wheel 7 times for it to work, I've had to use one of the side buttons as a scroll click function. I have tried blowing air and updating software as this website tells me still bot made any difference.

my account is locked can my account please be unlocked? :)

SInce last firmware update (2.0.9.0) the controller is always vibrating, so I have to disable the haptic feedback in Synapse to stop this annoying behavior. Controller is in PC mode. Do you know how to solve this?

I bought the v2 pro from a retailer (noon) and i tried everything (repair/uninstall/modify) i sent a ticket to the support but i wanted to open a discussion since i found more phishy details. First of all the output device name was USB1.0 not Razer blackshark v2 pro as listed in the manual. The box was damaged a lil bit but it was sealed and looks like the seal wasn’t opened before. The sound is really flat and lacks details, I dont if thats the v2 pro sound or just mine.also in mic tests in yt i found the mic to be really clear unlike what i got which sound muffled.Sorry for the long details but am really desperate for help. Edit: Forgot to mention that I registered the product using the serial number and product number and I didn’t have any issues with that. Also what is Razer warranty policy for a situation like this. Thanks in advance!

My razer kiyo pro was working just fine before I updated my bios. I see tons of forums saying people deleted the driver through device manager and just plugged it back in. Most people said they updated it and pressed “install updates through computer” then they got 2 options. “usb audio device” and the other “razer kiyo pro” where you can say if you want to install the driver updates through internet or files. They would then press “usb audio device" and it would detect. Mine has the same issue. Mic working, its showing in device manager and synapse but when i try to turn it on the light illuminates for like 1 second then it says “no computer detected” Im sure i have to wait for a response or otherwise spend yet another month dealing with “razer support”

Updated the mobile phone number account was temporarily locked

I plug it in any PC or laptop and the sensor mouse lights and turns on. It can move the cursor and seems to be working--but then I can’t click anything and the PC or laptop stops working properly. Any other mouse works fine and I have tried this with several laptops and PCs. I really like the mouse but it keeps doing this and I cant use it anymore… I restart the PC or laptop, unplug and plug back the mouse, Synapse and drivers are updated. What else can I do?

我的账户更新了手机号码，提示账户被暂时锁定了

This is my second Basilisk V3 mouse.  I RMA’d the first one via Razer, but the new one is doing the exact same thing.  Any sort of lift or quick side to side movement of the mouse causes it to erratically scroll which is extremely problematic in games.  I do have a SteelSeries QcK Prism RGB Gaming Mouse Pad - 3XL Cloth, but using the Razer software I “calibrated” the surface.  I have also tried on default.I have uninstalled and reinstalled the Synapse software. I have used a “traditional” mousepad.I need help before I abandon Razer altogether!

I have 3 profiles on my Windows.  Let’s name the profiles A, B and C.I’’ve installed the 7.1 Surround Sound software on Profile A.  From the app, I can select which audio device I can use for the surround sound software.  I can also disable/enable the software from task bar. and open the main window from there. When I switch over to Profile B, i can see the surround sound software but I’m unable to open the app and from the taskbar, I can only view my name.   The same goes if switch to Profile C. Any idea how I can fix this? Profile A  Profile B/C

Sooo i recently i bought the Razer Black Shark v2 X , and the 7,1 surround audio feels off hollow mix with muffeld and echoing , idk why ,tell me how to fix it because it´s making gaming impossible for certain games like Valorant and CSGO

So yesterday I was walking around with my headphones and randomly there was a loud pop noise that came out of nowhere then after that I couldnt hear or speak then I figured out how to get that back and working then after that. I go to test my microphone to see if it still works and sure enough the quality when to the floor and if I speak louder than a whisper then no one can hear me. I have already done the troubleshooting etc and nothing is working. 

Purchased the Razer viper v3 pro about a year ago and yesterday it randomly stopped working. The light indicators on the dongle and mouse no longer turn on when I plug them in. I’ve tried plugging them both in to a different PC and they still don’t work. I left the mouse plugged in for about 30 minutes and it worked for a bit then stopped working again. I’ve seen many people run into this same issue yet I’ve seen no fix for it.

When buying headphones, there was no surround sound activation code, when requesting a new key, he writes for me to register the device, when registering the device, he writes that it has already been registered, how can I resolve this issue?Serial number (REMOVED)

Registrei meu fone Black Shark V2 x no site mais não recebi código nenhum para ativar meu 7.1, oque eu faço? 

i use this mouse for 4years without problem. last day i on this mouse, the light didnt turn on. i connect to pc using the usb also cant. i do the boot loader and start update the firmware. my mouse didnt show in my pc. i tried in other pc also same. then i try to do again and again the firmware update. my mouse just detect as usb input device in human interface while in bootloader/reset mode (press 2 button and scroll button) then after finish the firmware update the mouse didnt detected but the light is breathing. and now, my bluetooth and wireless mode also didnt work. help me to get my mouse back to normal. my S/N PM2139H15803498 

Just got a brand new Wolverine V3 Pro and trying to connect it to the PC. When I connect wired, it blinks yellow for a few times which I assume means it is charging and below 80%. However trying to hold down the power button to turn it on doesn’t turn it on at all, there is a recognition beep from Windows but it doesn’t see the controller. The Razer Controller app shows “Connect a Razer Controller to get started” all the time. Connecting wirelessly doesn’t work at all, in that mode holding the power button doesn’t even do anything at all.

Hi,I have recently purchased the Razer Baracuda Mercury edition headphones and when I try to update the firmware I can't get past the 2nd screen.The model is the one in the subject according to the label on the left helmet.Do you have any idea how I could update the firmware?