Razer Support

I called support and was told there are no replacements for the usb dongle BlackShark V2 Pro Wireless Gaming Headset 2023 Edition. this is infuriating tbh a high end 180$ mic is now worthless simply because the usb dongle is lost? I was told on the phone by razer the USB’s are “individually paired” which makes no sense to me. Can someone help or explain I’ve been a dedicated razer customer who loves your products for years. But this is extremely upsetting situation..thanks. Not looking for any kind of refunds simply just want to buy a replacement dongle so the headset will work again. Using it on Bluetooth the voice audio is virtually worthless. 

I can click with a mouse but not move a cursor (Razer Viper Pro v2) how to fix this? I already updated the software and the  mouse. Also using dongle cant detect the mouse

My mouse lights doesnt work anymore, I wouldnt mind that but the macros dont work neither.It is RZ01-0241 , when was last update drivers date? My device manager shows “08/18/2020”I have already tried synapse 4, synapse 3 and the cleaning razer ups driver and reinstalling.

I lost the USB Wireless Transciever for my headset and I can't find any replacements for it in the shop. Can I get some help? 

I recently moved and I can't find my transceiver for my razer blackshark v2 pro. How can I get a new one?

I scratched off the last 5 digits of my razor gift card, how do I get them back

I need download the recovery image for my Razer Blade 18 2024 4070rtx laptop

Hello support i need to remove my old phone number 

my battery has been swelling for about year to 2 or 3 years now I believe? Im looking for a battery replacement now and potentially fan replacement as that’s been making a lot of noise for about as long. I’ve also had times where i’d turn on the laptop and the fans wouldn’t run but I’d hear a beeping sound instead. Ive called a razer store and they were unable to be of assistance. 

I’m trying to use the Stream Controller as a sound bar while I made my custom action and icon no issues when I pick where the output for sound it does not have a selection to send it through my HyperX Quadcast. But it does still recognize the device is there because one of the options is sound out through the quadcast speakers. (Headphones plugged into microphone)    

Hey, so I got my Razer Viper Mini mouse like less than two months ago and it was really good until about 2 hours ago. Usually my push to talk button is a mouse button and it is pressed repetitively, but out of the blue, it’s gotten very loose and whenever I click it it spams, which makes my microphone sound robotic as it is cutting in and out.

I need the backup number or backup or change the phone number that I can't access it

Ребята, подскажите пожалуйста, после отключения поддержки Razer Synapse 2, как будут устанавливаться драйвера на клавиатуру Death Stalker Ultimate? Ведь сейчас драйвера устанавливаются через Razer Synapse 2. Выпустите ли вы автономную офлайн версию пакета драйверов и приложений для полноценной работы клавиатуры Death Stalker Ultimate?Guys, can you tell me, after disabling Razer Synapse 2 support, how will the drivers be installed on the Death Stalker Ultimate keyboard? After all, drivers are currently being installed through Razer Synapse 2. Will you release an offline version of the driver and application package for full operation of the Death Stalker Ultimate keyboard?

Trying to install any razer software yields this error message

Hello,I have already performed the firmware update (RZ04-0517, Firmware v1.2.3_r1), but the issue still persists.I disabled the LED/RGB in Synapse (I've tried both Synapse 3 and 4). However, after turning off the headset and then turning it back on, the LED is on, even though Synapse still shows it as being off.Please address this issue. It's a $200 headset, and it should function correctly.Thank you!Pls fix this its a 200$ headset…  

My razer Deathadder v3 pro is connected thriugh the  HyperPolling Wireless Dongle and it works, but no option for 8k pollin appears on the razer synapse app.. 

I don’t have PC to update my Razor Wolverine 3 controller. I need a work around please!!!!The app on console is asking for an update I can’t do without a windows PC so pls make a solution.

Recently, I’ve been having an issue with the Hunstman Mini Analog where upon rewaking the computer or even reconnecting it, Synapse will of course take over the keyboard after a few seconds (lighting change is indicative), and then the keyboard becomes completely unresponsive. Only exiting Synapse fixes it.I’ve done every combination of reinstalling drivers, firmware updates, Synapse itself, and the lot. I even got a brand new board through the RMA process. Same issue applies after fresh Synapse reinstall. Of course I am unable to utilize the main feature of the board (rapid trigger) without Razer Synapse, so this is incredibly frustrating as it feels I can’t get my money’s worth anymore. Wondering if anyone has had similar issues with Synapse recently or this keyboard in particular. 

Thank you in advance   

Hi. I’ve tried launching the program after it downloaded and it will not open at all. I’ve tried uninstalling and reinstalling. the app doesn’t seem to respond to anything I do even if I try to run it as admin. 

I have just bought me this keyboard and I am able to use it. However I wanted to turn off gaming mode since I can’t use my windows key while playing games.I Downloaded synapse 4 and and checked if it detected my device, however the devices section showed a box with my keyboard’s name but it just shows a spinning circle with “detecting”. I have tried several things like firmware updates and clean installing / repairing.Even restaring my pc did not resolve the issue. I have also found something that I hope helps with helping me fix this: In my device manager, the keyboard does not show up but it does in my devices section within settings.My keyboard is plugged in via USB port on my PC 

Great to have a mac os app - will i be able to add razer mic and camera soon? Or will it just be for keyboards and mice? Or am i doing everything wrong?

I can't change the DPI on my mouse, I have taken out the sensitivity levels and only play on an 800 DPI but I can turn it down to 100 and it stays the same DPI and even the 800 DPI feels more like 1200 or 1600 but not 800. I switched from my Logitech mouse to this and so far I've only had problems

Hey so I’ve got an old racer blade 14” laptop and apparent it’s out of warranty so I can’t contact customer support but I’m trying to fix the keyboard, some of the keys aren’t working when I type, not all of them but a few of them aren’t, and I’ve tried a few things to try to fix it via YouTube but nothing has worked yet. Any help would be greatly appreciated! RZ09-01161 Is the model

The right side of my headset has barley any sound, ive tried looking online for solutions but nothing helps or fixes it. i got it in december and havent had any problem previously.i´ve tried cleaning the ports and also tried switching to the wire but the problem persists