Razer Support

As the title suggests. I checked out as a guest and made an account shortly after and due to that I cannot check my order status. I used the same email for the guest check out as I did to make my Razer account. Can anybody help me link it?

Hi, I own a Razer Enki gaming chair in the UK. I need to purchase genuine replacement left and right 4D armrest assemblies. My chair is out of warranty, and the support website won’t let me submit a ticket because it stops at the warranty check. Could a moderator please help me create a spare-parts request? I have the serial number

This has happened several times, and i always have problems receiving the OTP code. Please help me fix this problem. 

I mispelled my email address and now cant see my order, how can i update it so i get my emails

after alot of experimention, clean installs, i found the weirdest fix ever 1.Add your games/apps to steam library as unsupported (you can hide them from your steam librarylater if you want) 2. Go back to razer synapse and click scan for games Games/apps should appear in the softwarez theyll have the correct file locations just no icons, you can add icons if you want

 I recently performed a clean installation of Windows on my Razer Blade 15 Base 2021 (Model: RZ09-0369) after changing the ssd. Unfortunately, after the reinstall, the factory-calibrated color profile (icm/icc file) was deleted, and Razer Synapse is not automatically restoring it.Could anyone please provide me with the original factory color profile specifically calibrated for my laptop's display?display : BOE0804 1920 x 1080 144Hz

Title. I’ve had this headset for about a year now maybe, no real problems with it. Recently, the 7.1 surround sound app just auto-closes itself when I try to open it, thus rendering 7.1 sound inoperable. I have tried…Rebooting my headset.Rebooting my PC.Reinstalling the app.Nothing helps. What’s going on?

I am in need of a gas lift replacement for my razer enki X chair. My warranty has expired and I am unable to go through the usual channel of support.  The gas lift in the chair is failing and when sat on the chair slowly sinks and does not retain height while in use. I am willing to pay full price for the replacement.

Hi everyone,I’m having an issue with my Razer Basilisk Ultimate and wanted to check if anyone has seen this before or has a fix.The mouse works completely fine when connected via cable, but the wireless connection via USB dongle is unusable.The dongle keeps trying to connect but immediately disconnects again. In Windows Device Manager, it constantly reappears and reloads in a reconnect loop.I also tested it on my MacBook (no Razer Synapse installed and the device was never previously paired there). The exact same issue occurs, so it does not seem to be software or Synapse related.What I already tried:Updated mouse firmware Reinstalled Razer Synapse (on Windows) Disabled USB power saving / power management settings Removed hidden/ghost devices in Device Manager Tried different USB ports Full system restarts Complete fresh Windows reinstallNone of this fixed the issue.Summary:Wired mode works perfectly Wireless mode via dongle does not work at all Dongle constantly reconnects in a loop o

Every time i try to launch Sea of thieves (Microsoft store version) when i get passed the launch screen and “start game” my audio is halved (Possible even lower), Now this isn't the game audio being halved. It is my entire pc sound output being halved, Even after disabling apps taking exclusive control of this device. Not 100% sure its a razor issue but since it is my entire pc output going down it looks like it is. (Blackshark v2 THX Spatial Audio).

I'm experiencing a serious issue with my Razer Orochi V2 when using the 2.4 GHz HyperSpeed USB dongle.Problem:As soon as I plug the USB dongle into my Windows 11 laptop, my Wi-Fi performance is severely affected. It's not just my home Wi-Fi that disappears—almost all nearby Wi-Fi networks vanish from the available networks list. Sometimes no networks are visible at all.The only way my home Wi-Fi network appears again is if I move extremely close to my Wi-Fi repeater/router. Once I unplug the Orochi V2 dongle, the Wi-Fi networks immediately return to normal.My setup:Mouse: Razer Orochi V2Connection: 2.4 GHz HyperSpeed USB dongleOperating System: Windows 11Home Wi-Fi: 2.4 GHz (also using a Wi-Fi repeater)Troubleshooting I've already tried:Updated Razer Synapse to the latest version.Updated the mouse firmware and Wi-Fi drivers.Tried every USB port on my laptop.Disabled USB power saving in Device Manager.Restarted both the laptop and router/repeater multiple times.The issue only occurs whe

Lost usb

Hello :) I have a problem with pairing a new dongle that I bought at an auction. The dongle is detected as a Razer Nari and I can't pair it with the Razer Utility Pairing program because the Utility Pairing program doesn't detect the Ultimate headphones, but when I pair it, the Utility Pairing Ultimate doesn't detect the dongle. Please help me what to do in this case.

My razer viper v3 pro just wont turn on, the led wont flash, or anything at all, whenever i plug it into my pc it doesn’t work either, ive had the mouse for a couple months with 0 issues, it didnt start until last night i updated windows and shut down my pc and i woke up this morning and now it just wont work at all, ive tried plugging it into a different pc with different chords including the usb-c chord that it came with and ive had no luck.  Side note: I also had this problem with the viper v2 pro where the wireless dongle wont work so i have to use it wired which is why i decided to upgrade

Witam :) Mam problem ze sparowaniem nowego dongla ktorego zakupilem na aukcji dongla wykrywa jako razer nari i nie moge sparowac programem razer utility paring poniewaz utility paring nie wykrywa sluchawek ultimate natomiast parujac utility paring ultimate nie wykrywa dongle prosze o pomoc co w takim przypadku zrobic 

hi, my iskur has been with me for 6 years and has been working great until last week the base itself broke, the lift lever doesnt work anymore and the weld at the bottom plates are broken. Looks to me a total replacement of the bottom part. armrest is also now breaking, might need a new one. Where can I get replacements?

Hello guysSo i lost my usb dongle can i get a replacement? 

I was playing rust and my mouse connection just gone. Then i checked dungle and mouse there is no light on both when i tried unplug and plug it does not work, when i check connected device in my  computer’s setting  i see the dungle is connected  but mouse still does not have light or anything this is when i connect the dungle, also i download pairing application but on the sec step it says connect the mouse :D but the problem it is not connecting but the dungle connecting on that pairing app as well please help me about it , thx Razer support.

Hello, I want to register my Enki gaming chair, but although I put aside the details which were on a piece of the product’s cardboard, it was thrown away. How else do I register? Thanks. 

I lost my little USB C Dongle during a vacation, I tried to search other replacements online, but they seem to be different from the one that I had, so I’m not so sure if they would work as it should. So, I was wondering if it’s possible to check your inventory to see if razer had and one left. 

I was playing rust and my mouse connection just gone. Then i checked dungle and mouse there is no light on both when i tried unplug and plug it does not work, when i check connected device in my  computer’s setting  i see the dungle is connected  but mouse still does not have light or anything this is when i connect the dungle, also i download pairing application but on the sec step it says connect the mouse :D but the problem it is not connecting but the dungle connecting on that pairing app as well please help me about it , thx Razer support.

When i start my PC razer app engine pops up asking me to sign in-i do so and it takes me straight back to the same screen of saying welcome back choose your razer account. I have put a ss to show what I get. I click on my account, put correct password in, tells me it is logging me in and then i return to this screenEverything is up to date so not sure why this is happening  

Hi, I have an issue where windows recognizing my headphones as speakers (not as headphones). 

I need to know if the HyperSpeed Wireless Dongle will work with my Viper V2 Pro, even though the original dongle that came with the mouse no longer works.I'm currently using the mouse only with the USB cable, and I'd like to know if it will work wirelessly if I purchase the HyperSpeed Wireless Dongle.I bought this mouse in Argentina. The original dongle stopped working, and I followed all the troubleshooting steps recommended by Razer Support, but nothing solved the issue.Before purchasing the HyperSpeed Wireless Dongle, I would like to confirm whether it will allow my mouse to work wirelessly, even if the original dongle is no longer functioning. [removed by moderator]

Hello, whenever I try to enter my mobile number for my Razer ID, I only receive the One Time Authentication Number by email after about an hour. By the time I enter the number, it has already expired. I have already tried several times. What can I do?GreetingsOperator1271