Razer Support

I have a Razer Blade 15 Advanced 2019 (RZ09-03018). I originally had a cold-boot issue where the laptop would take multiple attempts to boot, and I found that the BIOS date had reset to 1/1/2017, so I replaced the CMOS battery with an ML1220. After replacing the battery, the laptop booted normally several times and the cold-boot issue seemed fixed. However, after I selected “Update and shutdown” from Windows, I started getting a new problem: the Razer logo appears for a split second and then the internal display immediately goes black. Initially, Windows would still boot and I could use an HDMI external monitor, but Windows did not detect the internal display at all in Device Manager. The RTX 2080 Max-Q had no errors. I tried:System Restore to a point before the problem Win + Ctrl + Shift + B Win + P and cycling display modes Removing the CMOS battery and booting without it Reinstalling the ML1220 Removing the SSD and trying to boot without it Reinstalling the SSD Reseating both RAM st

hi i hope someone from the support team can help me with this. Ive recently bought a Razer Blackshark V2 X off tiktok shop, and i wasnt aware that the seller has been registering their devices. i dont think ill be able to contact them since i dont think theyll care about my complaints. is there any way that you guys can reset the registration so i can connect to the 7.1 surround sound?

I have owned a Razor controller twice now. The first one had issues and needed exchanging. Luckily, it was still under warranty. The second one, the dongle stopped working after about 12 months. After some searching, I discovered that Razor does not offer a replacement dongle. Obviously, I know it still works with the C cord, but I’d prefer to go wireless. Will there be a replacement option soon, as this is clearly an ongoing issue? 

I bought a brand-new Razer BlackShark V2 X from Shopee Malaysia. When I try to register the product, it says “This product is already registered.” I did not register it before. I also did not receive a 7.1 activation code. Please help me verify the product and provide the 7.1 activation code.

The scammer deceived me into sending funds via GCash by claiming that a money transfer of $500 (28,000 PHP) was waiting for me. They sent fake verification graphics claiming the funds were locked and could only be released if I paid a "conversion/activation fee" using GCash and Razer Gold PINs. I have already sent money through GCash to this individual, but I did not receive any code or the promised funds. They are currently demanding an additional 2500 to complete the fake transaction. I have realized this is entirely a scam. 

Hi, I ordered the Zenless Zone Zero keyboard and mouse but ordered it as a guest I put in my correct email address and everything, got charged but haven’t gotten any sort of email or confirmation despite being charged. I made an account afterwards to see if maybe I could get info that way and nothing. I don’t even know where to go to email support best I could find was this and it’s at least been an hour now without an email.

Hi Razer Support,I have a Razer Viper Ultimate Quartz (RZ01-03050) whose wireless USB dongle appears to be failing.The mouse works normally when connected by USB, but in wireless mode it repeatedly freezes for several seconds and then resumes. I have reproduced the issue on two different computers and multiple USB ports, both directly connected and through the supplied dongle extender.I have also updated both the mouse and dongle to the latest firmware. In the Razer Mouse Pairing Utility, the wireless dongle repeatedly appears and disappears, which seems to indicate that the receiver itself is disconnecting from USB.Could Razer Support please let me know whether a compatible replacement Viper Ultimate wireless dongle is available?Thank you!

My blackwidow’s chroma effects stop working recently. Sometimes it will show up in synapse, sometimes it’ll say its disconnected (when its not). When it is appearing in synapse, I can’t configure it at all, changing brightness in the app for example, does nothing and the chroma studio wont change the lighting, its stuck on the default spectrum cycle. And now my function keys do not work. Holding FN + any of the function keys doesn’t do what they’re supposed to (like the brightness cant be changed using them), and numlock, capslock etc, don’t turn on or off when pressed. I uninstalled the drivers, synapse, used the driver clean up tool and reinstalled them all and the issue is not fixed.

If you have a Razer product that requires the version 2 drivers and the install fails because the installer can’t find “Razer Synapse 2.0.msi” try the following:During the initial install step, the installer flashes up a message to the effect that it is extracting files. If you are really quick then you will see it has extracted the above file. DO NOT PRESS NEXT.Open explorer and search for “Razer Synapse 2.0.msi” on “This PC”. Copy the file to your desktop. Continue with the install. When the installer asks for the file you can now use the browse option to go find it.EXCEPTIONIf you have more than one account and you are not logged in as the administrator, you may find that the file has been extracted to the administrator’s temp directory (C:\Users\Administrator\AppData\Local\Razer), making it impossible to access without your admin password.

I want to replace it with a new one

I want to replace it with a new one

Subwoofer soundbar cable can I buy for my razer leviathan I want to replace it with a new one

I have a 2019 Razer Blade Pro 17 that has some serious problems, and I want to see if it is possible to send it somewhere to get it repaired and restored to like-new condition. Among those issues, I think I damaged something when I cleaned the dust out, so now I am having constant secure boot violation errors (I have tried everything from cmd and bootx64 to the recovery image); I also have a swollen battery, and some of the keyboard keys do not light up. Once I manage to bypass the violation error and the failed startups, the laptop works perfectly.

Hi there, i just made the new Bios Update on my Blade and since then under Systemdevices a PCI-Express-Root says "Code 10 Device could not be startet. A status change of an ACPI Powerobjekts failed" (translated by myself, so this might vary on english).Therefore my left USB-C does not recognize my external monitor anymore.Does anybody got this issue, too?

Hi Razer, I’ve strolled the entire internet for a replacement battery to replace my RC30-0367 battery in my Razer Blade 15 2021 model, sadly without success. Can you please help me get a replacement battery ASAP? I need to get back to work and have already waited 4 days as I had ordered the RC30-0248 model thinking that would fit… Kind regards,J

I have had NUMEROUS issues with this. I have even gone through Razer Support and gotten the same model keyboard replaced through the warranty department because I thought it was a product malfunction. I have had this issue for more than a year. It happened so many times with the last keyboard that unplugging and plugging the keyboard back in caused the keyboard lightning to blink constantly and become 100% unresponsive.I don’t know what else to do. It happens with the new keyboard too and the only thing that fixes it seems to be unplugging it and plugging it back in (which will ultimately cause it to break again).I have:Turned OFF Dynamic Lighting in Windows Turned off ‘Allow the computer to turn off this device to save power’ for all Root Hub USB 3.0 under Universal Serial Bus Controllers. Turned off ‘Allow the computer to turn off this device to save power’ for all USB Input Device under Human Interface Devices. Turned off ‘Allow the computer to turn off this device to save power’ fo

Bonjour, je viens de faire une commande sur le site razer et je ne vois aucun bouton pour annuler la commande, ça fait bien moins de 2heures que j’ai commandé, comment faire ? j’ai envoyé une requête au support mais j’ai peur que ça dépasse les deux heures le temps de réponse. 

Can I pair the Deathstalker v2 Pro keyboard with a Mouse Dock Pro? Seems unnessary to have to use a seperate dongle for the keyboard when the mouse dock has wireless connectivity with a mouse (in my case the Basilisk v3 Pro). The dock only appears to allow one connection? If anyone could advise that would be great. Thanks

Hello everyone,I would like to share a serious stability issue related to Razer Synapse, which caused severe system freezes and kernel deadlocks on two completely different PCs.I’m posting this both as a bug report and as a warning for other users, because the symptoms strongly resemble hardware failure and are extremely hard to diagnose.Systems affected OS: Windows 11 Pro 25H2 (Build 26200) Two independent systems Completely different hardware (CPU, motherboard, RAM, GPU all different) The only common factor on both systems was Razer Synapse SymptomsOn both systems, the following issues occurred randomly (idle and under load): Full system freezes / kernel deadlocks Black screens on all monitors LiveKernelEvents (e.g. 141, a2000002) GPU sometimes not detected after reboot (Device Manager error Code 31) Forced reboots instead of clean BSODs Crash dumps often could not be written (deadlock during crash path) The behavior looked exactly like failing hardware.Hardware exclu

Aún no he perdido el acceso a mi cuenta completamente pero si está en peligro mi cuenta y mi dinero. Perdi el número de teléfono con el cual me llegan los códigos y ahora no tengo cómo procesar las solicitudes de recargas mis juegos! y el código de respaldo no me lo sé porque envía el código al número de teléfono para poder ver mis códigos de respaldo! se me está dificultando un poco recuperar mi cuenta y seguirle dando uso como siempre lo he venido haciendo! necesito de su ayuda tan pronto ustedes vean este mensaje! Muchas gracias.

After resetting my laptop cause it was not working properly i got a secure boot violation error and i cant get rid of it, i tried a lot of the things on the internet to fix it, tried the EFI/Boot usb, using cmd prompt to reset it or update it but nothing is working, i even re installed windows 11, i realy need some help to get my laptop to start properly.

I placed the order as a guest. The link in the email for downloading the invoice isn't working.Order #: RZDEWP [removed by moderator]

My battery (part RC30-0328) has bloated and I need a replacement. Do you have official replacement parts?

I’ve lost my razer blackshark v3 pro dongle.

Guys so while playing etc. Suddenly all the sounds go away and I have to turn off and on to make it work again. I love the headset but this issue is so bad.