Razer Support

I’ve been using the headset for a few months now without any issue whatsoever. While I was playing on my Xbox, it notified me that my headset battery was low. I plugged it into a usb-c cord that I use for my PC, and I instantly hear some static and popping noises from my headphones. I kept them on the charger for a little while and they had an orange or red light, but after trying to turn them back on, it no longer displays a light whatsoever. What should I do?

hi razer thank u for read my questioni have razer barracuda x 2021, and i dont know why to my barracuda x is not connect to my computer i tried hard to fix but nothing work thanks u

Hello, I have a problem with my mouse, but I'm not sure if it's an issue with the device or my PC.The sensitivity changes on its own and feels much higher than normal. I used to play with 1600 DPI and 0.1 sensitivity in Valorant, but now I have to keep lowering it because it still feels too fast. Currently, I'm using 0.077, and it still feels too high, even though it shouldn't.This happens in all games.I thought the problem was with my mouse, so I bought a new one. Now I have a Razer Viper V3 Pro, but the issue persists. I don't know if my new mouse is defective or if the problem is with my PC.I hope someone can help me.

Can someone please help I don't have my old phone number and a back up codes

Estou tentando registrar meu fone de ouvido BlackShark V2 X, mas sou informado de que ele já está registrado, impossibilitando a ativação do código de verificação.Preciso de ajuda do Suporte Razer. O número de série é (removed SN) e o número do produto é RZ04-03240100-R3M1.

always says 100% no matter what ive tried it on a diffrent pc and did a clean reinstall of the razar app still same issue 

Hello. My Razer Blade 5900hx tops at 102c which is insane! I’m going to repaste it. But I am in need of some assistance. I would like to set the processor state at 99% to disable boost to also help with temps. However even after applying 99% it does absolutely nothing. No affect. My desktop gaming pc I have done the same with a Ryzen 5800x and it worked a treat. Have used it like this for a very long time. Why is this not taking affect? Is Synapse taking over the processor state? Is there a way I can set this? I do not want boost and the performance loss isn’t a big deal to me. There is no option in bios to change anything I have gone through all of it. I have even tried to lower the processor state to 10% and it’s still hitting 4.3ghz. If anyone can help or share their experience I would really appreciate it.

From my understanding, There is no options in NVIDIA to change between Optimus on 2021 model. There is no GPU option in the Bios and the only time RTX 3070 enables is when an External monitor is connected. However, Upon connecting up an External monitor to test this, I opened the Graphics Settings, But there is claimed to be 8GB GPU, But only 496MB Dedicated whilst the rest is Shared, Therefore I find this very oddly strange.  If anyone else could confirm if this is suppose to be like this as I was under the impression that it should be the full 8GB of dedicated memory, Not shared.  On my desktop, I get 8GB of dedicated (8GB Card) and additional 8GB of shared (Total 16GB) I can not figure out why this laptop isn’t showing properly. Thanks! 

He cambiado la batería o pila de mi razer y cuando volví a colocarlo dejo de funcionar no enciende ni parpadea a la hora de encenderlo.Necesito ayuda. Quisiera saber el porque de ese problema que me surgió de la nada.

My razer card $200 keeps showing already redeemed but I didn't use it why

I cant connect my device because its says its already connected but it didnt

Hi,I’m having an issue with my Razer Huntsman V3 Pro keyboard. I’ve already reinstalled Razer Synapse, but the problem still persists.Some keys don’t activate properly — for example, one key (like "A") doesn’t fully register, and I can see that clearly in Razer Synapse.Other keys are too sensitive — when I press "Z", it sometimes types multiple letters (like "zzz") even though I only tapped it once.Has anyone experienced this kind of problem before?Thanks in advance for any help!

Why is it that every time I want to buy Garena Shell it always runs out in just a few days, can we restock lots? 

I bought razer headphones and I am unable to connect with the customer support from past 7 days. The headphones is under warranty. Please help me as soon as possible. I am from india and there is no option to connect.

PLS HELP! I CANT RECEIVED THE SMS CODE 

I am just posting to see if anyone knows how to fix this, it is a four year old mouse so I have already come to terms with the fact that I might just need to replace it. The battery sits at a solid 3%, the charging icon never shows up and it never changes color to indicate it is charging. I have tried to charge it via the dock and from the cable directly, even tried a different cable. The computer does not recognize it is connected so I cannot update it at all, Thank you. 

Hello,Since somewhat recently (unsure when exactly it started happening) my Synapse 4 on each startup of my PC switches from THX Spatial to Stereo (Headset is the Razer Kraken V3 HyperSense) and I have to go open Synape, go into the settings and switch it back. Once it is switched it stays on THX Spatial until the PC gets shut down and on the next startup it switched back to Stereo again.I have tried the usual stuff like uninstalling Synapse, fresh/clean install, deleting Profiles and creating new Profiles but the issue persists.Any ideas for fixes would be appreciated.

my thx sound switches to stereo after restart please help 

Hello, I am also having the same problem reported on After updating with the driver RazerKiyo_0E03_FirmwareUpdater_v2.3.2_r2.exe the buzzing disappeared, but the device's light ring continues to blink, additionally it disappears from the razer synapse but the light remains on until I disconnect it from the pc.

Hello,on Friday I tried to apply for the Razer Education Program and was wondering how long does it take for them to look into and evaluate my application.Im also wondering if some notification will come on my email when they do.Thanks for help!

I use razer deathadder pro v2 synaps loading.. detecting devices….    not working next step I cant see dpi settings 

I have a Razer Blackshark V2 and the dongle seems to have failed. The green light glows very dim when it is first connected but then goes out and my system cannot detect the device. I tested this on multiple Windows computers. It is still in warranty. How do I get this replaced?

I just noticed that the keys [Esc] and F1 until F12 are not working on my  Cynosa V2.Doing the reset/exit demo mode trick with holding esc+caps+space and plugging the keyboard does not help. Anyone know how to fix this or is it a hardware problem?Thanks in  advance. 

The options for THX, movie, music or game modes, and individual apps are not possible anymore! got removed in synapse 3.0 from the Barracuda Pro after this new update even, but the Nari Ultimate still works. But this update nuked the Barracuda Pro. This is «unaceptable please effing fix this. I bouyght this for the ANC but i will refund fast if no fix. Roll back is not even an option because you need conection and no matter the synapse version you install it always updates to the current one.

Hello have a razer v3 tournament. But the defective is that it automatically runs forward as if it had stick drift and has not even had it for a month. And the reaction speed is also not quite sufficient as it should be can you send me a new controller? Thank you in advance with best regards Fabian Riedel