Razer Support

For  bountys and does  trailblazer rank people can't get any of bountys ? Or notcan you tell me how many days or weeks or months required for approval And I had 15.6k followers but even that I am not getting any of bountys 

Razer Blade 15 Base Model (2018)Model: RZ09-02705E76Serial No.: (removed for security purposes)BIOS: 1.01Windows 11Issue:I need Secure Boot enabled because Riot Vanguard (Valorant) reports VAN9003.When Secure Boot is disabled, Windows boots normally.When Secure Boot is enabled, the laptop immediately displays:"Secure Boot ViolationInvalid signature detected.Check Secure Boot Policy in Setup."The error appears before the Windows logo or spinning circle appears.Diagnostics already completed:• UEFI mode enabled• TPM 2.0 healthy and enabled• Windows 11 healthy• BitLocker disabled• SFC /scannow clean• Microsoft Boot Manager in use (\EFI\Microsoft\Boot\bootmgfw.efi)• EFI partition healthy• EFI partition contains only Microsoft and Boot folders• No Linux, GRUB, Clover, Acronis, Macrium or other third-party bootloaders present• Secure Boot variables PK, KEK and db are all present and readable from Windows• Secure Boot databases appear to be enrolled and the system reports User Mode when Secure

How do i change my old mobile number i lost ages ago

How do i change my old mobile number. I lost it lages ago

Hello,I purchased a Razer DeathAdder V2 (2023, Optical Switch) mouse from Bic Camera in Japan. The device is now defective, and I am currently located in Thailand. I would like to request a warranty claim (RMA).Device details:Model: Razer DeathAdder V2 (2023) - Optical Switch Serial Number: [ S/N: removed for security purposes] Purchase date: [02/12/2025] Purchased from: Bic Camera, Japan Issue: [The scroll wheel does not work 100% of the time. Sometimes it fails to register when scrolling down, and occasionally when scrolling down, it registers as scrolling up instead (inconsistent/reversed scroll direction).]  I have proof of purchase (receipt/tax invoice from Bic Camera) ready to provide for verification. Could you please advise on the next steps for the warranty claim? Thank you.    

Hello Razer community!I purchased a Razer BlackWidow V4 Low-Profile HyperSpeed and am unable to register it online. When entering the information here the S/N is not recognized.I would be grateful for your support.

Hi all, I tried to install Razer Synapse 4 many times and I cannot. It comes up with a error file as shown below:  The error file says: “Failed to write installer file (No such file or directory)” I also filled a ticket and the log collector fails to collect the logs as well as show below:  Can anyone help me. I have spent about 8 hours today trying to get Razer Synapse 4 to download and nothing as worked.

I bought this BlackShark V2 X product as a completely new item. When I wanted to register it, I got the message 'This product has already been registered.' I have never registered this product before. Can you tell me what I should do?

Please I need help with the missing pin on my Razer Gold gift card. I mistakenly scratched off some of the pin. I've got all needed information if anyone can help with it... i need swift reply please 

Hello there!I recently wanted to use my earbuds (in the title) again, after a month not using them.When I opened the case, they turned on like normal. But the volume on the left earbud was extremely low, and the one on the right was completely off. So I searched the internet for answers on how to turn them up a bit, and the first thing I found was, to unpair and pair the earbuds again, and to also install the audio app on my phone.First, I tried the app thing.The app told me that there is a firmware update, which I tried to do, but it always stops at 24%, saying “An Error Occured” - “Please check that your mobile device shows the product as paired in the bluetooth settings.” (It is paired in my bluetooth setting, I triple checked)I then tried unpairing them and pairing them again. Well, now, my right earbud won’t turn on at all. Like, not even the chroma thingy is working, and holding or tapping it doesn’t do anything, either.Please help, I just wanted to turn the volume higher, and no

I had registered my razer product on my razer account and had gotten the activation code, and the software worked well for a good 3-4 months, but then it somehow stopped working, i reinstalled it and when i put the code it was saying its already used even with my razer id logged in, i had resetted my pc still the issue is not fixed, the activation code isnt working and the product is registered to my razer id.

I’m having a strange issue with my Razer Keyboard and I’m hoping someone here can help me figure it out.The keyboard works perfectly in the BIOS, but as soon as Windows starts, it completely stops working.My setup:CPU: Ryzen 7 7800X3D GPU: RTX 5090D Motherboard: MSI X870E Tomahawk WiFi Windows 11 25H2 Razer Huntsman v3 HE Magnetic Tenkezyless 8KHZWhat I have already tested:Keyboard works normally in BIOS. As soon as Windows loads, the keyboard stops responding and the led turns off. It is not detected in Device Manager. It is also not visible as a hidden device in Device Manager. Inside of USB Tree Viewer the usb port shows either an unidentified device or nothig. I tested every USB port on the motherboard, including USB-A and USB-C. I tested the high-speed USB-C 40 Gbps ports as well. I tested two completely different Windows installations. The problem occurs on both Windows installations. Windows is fully updated. I updated the keyboard software from version 1.0.11 to 1.01.09. ErP is

I logged in with my email. The code is correct, but it's giving me error. So how do I get a new code?

Hello,My laptop dies quickly when gaming. It dies while on the charger so I don’t know if it’s the charger or the laptop battery. The laptop chargers fast, but it also dies fast too. My razer blade 15 base model number is RZ09-0328. P.S. my warranty expired. Thank you for the help.

I recently bought a Blackshark V3 Pro (Playstation edition, I use it USB wired if that’s important) and whenever I play Destiny 2 the audio for my whole PC cuts out when I reach the Guardian select screen but immediately returns as soon as I close the game. I have no idea what could be causing it - I’ve looked through various other forums on Insider and apparently nobody has had this issue before.Some other details which might be important:I’m using Windows 10 I have THX Spatial disabled I have Ultra-Low Latency set to Always Off, and Active Noise Cancellation and Audio Enhancement disabled I tried deleting Destiny 2’s Game Profile in Synapse and nothing changed

Hi so my razer viper ultimate suddenly started to stutter whenever i try to move it stops then continues. it only happens while wireless when wired it works normally. I suspect that there is some problem with the dongle. Things i tried : reinstalled firmware, download synapse, dongle connected directly to pc, dongle directly to a laptop, dongle connected to station, repluging the cable from station, moving dongle close to mouse, moving station with dongle closer to pc. My mouse is only 9months old regular use. Should i just use my warranty or is it fixable. Actually after a bit of thinking i will just warranty claiim it but will update if my warranty gets denied xd

I know there’s a ton of threads about this, but the usual fixes did not work for me. Running as admin, unzipping with 7zip and running the exe inside of the installer, windows update, etc… I fixed it, so I’m making this thread with another solution. Using procmon (sysinternals) I could see that it was trying to access a windows path.[3221225506] CreateFile | C:\Windows\Installer\Razer\Installer2 Desired Access: Read Data/List Directory Disposition: Create → STATUS_OBJECT_PATH_NOT_FOUND[3221225530] CreateFile | C:\Windows\Installer\Razer\Installer2\RazerInstaller.exe Desired Access: Generic Write Disposition: OverwriteIf → STATUS_OBJECT_NAME_NOT_FOUND I first tried to make the directory using an admin command prompt and this command: mkdir "C:\Windows\Installer\Razer\Installer2"But it said access is denied. So, we must reset the permissions on the folder. In the same elevated command prompt, run this command to fix the permissions:icacls "C:\Windows\Installer" /reset /T /C(/T — applies

 Hello Razer Support,I recently purchased a Razer Basilisk V3 (standard wired model) and I’m using it with my MacBook Pro (Apple Silicon) running the latest version of macOS.I installed the latest Razer Synapse for Mac Preview (v4.0.86) along with the required driver extensions. The mouse is detected correctly by macOS and works normally, including the DPI button, but Razer Synapse does not recognize the device, so I can’t customize buttons, DPI stages, or other settings.I’ve already tried the following:Reinstalled Razer Synapse for Mac. Granted Full Disk Access and Input Monitoring permissions. Confirmed the Razer driver extensions are installed and active. Verified that macOS detects the mouse correctly. Restarted my Mac and reconnected the mouse.After further research, I noticed that the original wired Razer Basilisk V3 may not yet be included in the list of supported devices for Razer Synapse for Mac.Could you please let me know:Is the Razer Basilisk V3 (wired) planned to be suppor

Welp so my DAV3 has a lot of disconnecting and reconnecting issues and i'm willing to fix it but i cant find a proper cable for it.

I have a missing code razer gold card. How can I knowSend the full codes back  

Hello.  My Iskur V1 gas cylinder no longer works and sinks each time I sit in the chair.  I would like to go about replacing it if possible. Thank you!

I can log in to my razor account using my Apple account, but the problem is that I cannot pass the OTP method because everytime I press on the lock and then it says to vertify my email using a 2 step authentication, there’s like no code sent to my email, I even tried pressing the new code button there’s still no code sent to my email, I even checked the spam, literally nothing.PLEASE HELP ME Ive been having the same problem for months alr still not working 🙏

Hi, I'd like to request help recovering my Razer Gold account I lost access to my phone and the SIM connected to it, which means I no longer have access to my phone number, authenticator app, and backup codes. The authenticator is also sending the OTP to my lost phone number, so I have no way to receive it either. My primary Gmail is the only verification method I still have access to.What I need help with:Remove the old phone number from my account Replace it with my new number so I can regain full accessI'm willing to go through any verification steps using my Gmail to confirm my identity. I'm hoping this can be processed as soon as possible.Thank you.Additionally they closed my tickets without resolving it.

I recently changed my phone number and I no longer have access to my old number. The last four digits of my old phone number are 3114.When I try to change my phone number on my Razer ID account, I am asked for a verification code sent to my old number or a recovery/backup code. Unfortunately, I don’t have access to either of them.I still have access to the email address associated with my Razer ID and I am the original owner of the account.Could you please help me regain access to my account and update my phone number?I can provide any additional information required to verify my ownership of the account through a private message.Thank you for your help.

Just bought the Razer Hammerhead HyperSpeed for Xbox to connect to my Windows 10 PC for gaming and work since I prefer earbuds to headsets.Not sure if I am reading the manual correctly so I set the earbuds to hyperspeed mode and the dongle to USB mode, plugged in the dongle to my PC's usb c port (which is tested working with other stuff) but nothing.Thought I got a faulty dongle as bluetooth works fine on my android phone and on the andriod app there is no prompt to update firmware. So I thought to try xbox mode on the dongle and then it works.I see on my device manager under audio: Headphones (Xbox Controller) Headset Microphone (Xbox Controller) And so far audio output works and mic works as well (using mictest website and MS Teams).Decided to get an exchange at the Razer store and tested the new set on their Razer Blade display set. All good on USB mode for the dongle.Back home on my Win 10 PC not working although XBox mode on the dongle can connect.Anyone else with the Xbox editi