Razer Support

Every time when I turn on my  headphones, the sound is very quiet, but when I change the EQ everything is fine. The same problem occurs when switching to bluetooth mode by double pressing the EQ button. The firmware is updated to the latest version, I did it several times. I also reinstalled Razer Synapse several times, but the problem remained. What should I do?

My earbud right is not charging

El soporte está caído que puedo hacer? Perdí mi num de teléfono y código de respaldo y no puedo contactar al soporte por qué manda error  

Last night my speakers worked perfectly. This evening on trying to turn them on they do not turn on at all unfortunately. I followed advice around power cycling, unplugging for 3-4 minutes and also trying different USB ports / power sockets. The confusing and hopefully good thing is if I put on my head phones while holding the power button on the right speaker, I can briefly hear windows register that a new device has been connected at the same time the speakers light up (after holding the power button for a while) but then they disconnect instantly and on letting the power button go the blue light above the volume button flashes for a while, the speakers cycle lights for a while, then they just turn off. Any ideas? The speakers are only 15 months old and have not been heavily used.

So I’ve been using this mouse for the last 2-3 years now and I’ve noticed that on the 12 button side panel my 4 key is having problems.Sometimes I will notice that when pressing it there is some kind of dead spot where when fully pressed the key will just not respond, but if moved slightly in one direction or another the press will register. So I came to the support page on a similar problem where it tells you to clean the contacts with isopropyl alcohol, I did this and still the problem persists. I’m assuming that there is some problem with the button itself be it the contact or the switch itself.I see on the website that you cannot buy replacements straight from Razer and I feel like buying a used side panel is counter productive since it might also have the same problem or will likely in the future. If anyone has had this problem and has a solution I’d would be forever grateful. The mouse itself works flawlessly and having to replace the entire unit that costs almost $200 just becau

I need to change my registered phone number, but I no longer have access to it.

2 aşamalı arıza da sorun yaşlanıyor cep telefonum kayıtlı.fakat cep telefonu numaramı değiştirdim.kod alamıyorum 

Hello, I’m facing an issue that I just can’t figure out. My Razer device, which has Windows 10 Pro installed, starts having problems after some time. The Windows activation in Settings freezes, and after a while, it crashes out of Settings entirely.What’s worse is that this happens immediately after installing Razer Synapse. I thought it might be an issue with updating to Synapse 4, but even with version 3, the problem persists. I’ve checked both the SSD and RAM, and both are fine.The Windows installation itself is official, downloaded directly from Microsoft and made bootable. Even using DISM gets stuck at 62.3%, and SFC always reports missing system files.All of this started only after installing Razer Synapse; before that, my system had no problems at all. I’d really appreciate any help, as this has been driving me crazy for a month now. I can’t play any games or run programs without worrying about this issue. 

It was working perfectly fine until my volume keys suddenly stop responding but the rest of the keyboard was still working. I tried uninstalling the driver, and did a driver clean reset. When that happened all of a sudden the keyboard no longer responds to any inputs that I press. It still lights up perfectly fine, when plugged in it registers that it is plugged just fine, I checked device manager and see that it is functioning properly it says. Every key I press is a ripple effect, I even tried hard reseting the keyboard it still does not work after doing so, I uninstalled and reinstalled synapse multiple times, deleted profiles, and folders, and other razer apps, even synapse 3 and 4 does not work. I don’t know why this is happening, I even tried it on another PC and it still does not register any inputs, just lights up with ripple effects.

Gas cylinder has gone out of my ISKUR chair and I would like to replace it.  I have tried to contact support MANY times but can get no response.  I just want to buy the part so I can replace it. do I find and purchase it?  Thank you.  Bought it in 21 and at the time I first tried it was STILL in warranty; now it’s not.

I bought this headset from a trusted company, not repackaged or second hand, and when I try to register it, it says it has already been registered. I truly don’t understand why. I’m trying to get an email for the 7.1 surround sound, because it didn't come in the package.

I can’t connect to THX Audio. I bought Razer BlackShark V2 headphones, but there was no THX activation key in the box and no USB connector. Please help.

When will we receive an update for a product you are still selling for $19.99. There have been many games you have added that do not have profiles because the last update was September last year. Also we should receive the new 7.1.4 upgrade. 

Unfortunately, I cannot update my razer kiyo using the firmware update software (v2.3.2_r2).Once I open it I get the words, “To proceed with the update, please contact,” and the update button turns out not to be clickable.(On the bottom left it says the latest version is 2.3.2 but my device is still at 1.0.1)

Hello, I registered the headphones, I received the code, I put the code in the application and it doesn't work

I'm probably not the only one with this problem...The headset constantly turns off and resets when switching from different applications (Discord, games, browser, etc.). After a long search, I found out that I need to update the drivers of the headphones themselves, that is, the firmware. But I can't update these drivers in any way. I follow the instructions strictly, the dongle has been updated, everything is ok, but in the next step, when I need to connect the headset via USB to the computer, nothing happens. No matter what I do, the computer and the program do not recognize that I have connected the headset via USB (the headphones are just charging), and the next button in the update application does not light up, preventing further action accordingly. I have windows11pro with all the latest updates. I tried updating the driver on another computer with windows10pro, the same problem. I also use The New Razer Synapse, but this does not play a role here since synaps closes when updati

I recently got the Razer Black shark V3 Pros. After some testing and being a little disappointed with the sound quality, I stated looking into some fixes or to see if it was just my system. The first thing I noticed was that in 2.4 mode (wireless or wired) the headset is being detected as speakers in windows. This issue doesn’t occur when connected via Bluetooth but that just sounds even worse, and I lose access to Eq presets and such.  My Drivers are completely up to date. What is the issue?

I upgraded to Windows 11 and had Synapse 4 installed. When I have a voice conversation via Discord, there is no sound on Spotify. It gets better when I turn off Razer sound effects in Windows sound settings. I cannot use THX and the settings I made. No sound is playing. Sometimes I watch movies via VLC. I can't change the sound of the movie even though it is my default device. So I can neither shorten nor increase it. I can't use Razer sound effects. Spotify is not playing right now. I installed Synapse 3 again and it has the same problem. By the way, I have installed discord and spotify many times, there is still a problem. It's like I really regret buying Razer, there are always software problems. 

Hi,Suddenly, the subwoofer of my Nommo V2 Pro speaker set stopped working. I still notice that the membrane of the woofer slightly vibrates, but all bass is gone from the audio.Steps I tried in order to see if I could fix the issue:Power cycled both the woofer and the speakers (green light is lid on the woofer), no result. Re-installed the windows drivers Tried to perform a Woofer FW upgrade using the upgrade tool from the support section. The software notices that my woofer has a FW upgrade available (v1.5.1.0 to v1.8.0.0) but as soon as I start the upgrade (as administrator) I get an error message stating “Something went wrong during the update. Would you like to retry?”. The speaker lights switch into a red flashing state. Power-cycling the set and retrying the upgrade does not solve the issue.I tried starting a Chat with support on the Website for the past days, as this is the only contact option available there, but the chat function seems broken. It does not start the chat option

After upgrading to Synapse 4, my Razer Naga X suddenly stopped working. I read somewhere that it was the lights causing it, so while constantly unplugging and plugging my mouse I was able to turn off the lights, and my mouse started working again. Fast forward a few months, and while setting up a Macro for a game Synapse 4 suddenly turned the mouse lights on again, making my mouse unusable once more. This time, however, neither my PC nor Synapse 4 could detect my mouse. I’ve tried uninstalling and reinstalling Synapse 4, even making sure to use the Driver Cleanup tool to remove any drivers. I tried using Synpase 3, tried using a different laptop and doing the same steps there again, but to no avail. I’ve tried all the fixes I could find, but to no avail.

I bought a Blade 16 2025 edition (RTX 5090 Ryzen 9 HX370) and pretty much since I got it, I've been experiencing half-daily freezes and crashes.At first I thought this may be a drivers/firmware issue but 3 months and many updates later the issue peersists.For the most part it happens when I first load into videogames (but with any game). Sometimes when the game is first loading, sometimes in its main menu and sometimes shortly after I load a mission -- a few times it happened later on after playing for a while.After the computer crashes and reboots, I can usually play without issues for the rest of the day, but on the next day (I usually put the computer to sleep at night) the issue will probably happen again the first time I load a game.I checked the System logs and every time a scrash happens I find a Critical EventID 41 report, which seems to indicate a power issue.If I check into each one of these I find some with no BugCheckCode (meaning the crash happened too suddenly for windows

Hello,I recently purchased the Razer BlackShark V2 X headset, but I cannot find any Serial Number (S/N) on the device or the packaging. The only code I can see is the Product Number: (*Product number omitted)Because of this, I am unable to register my product on RazerID and I cannot receive the activation code for the 7.1 Surround Sound software.I have the proof of purchase (receipt) and photos of the product and packaging, which I can provide. Could you please help me register my headset and send me the 7.1 Surround Sound activation code?

I recently purchased a Razer BlackShark V2 X headset, and I am having trouble with the microphone on Discord. When testing the mic in Windows or other applications, the sound is clear and at a normal volume. However, in Discord, my voice sounds very low and the quality is poor.I have tried: Boosting input volume in both Windows and Discord Reinstalling drivers Restarting my PC Despite these steps, the issue persists.

Hi, my Viper v3 Hyperspeed mouse disconnects while I'm using it, and sometimes reconnects after a few seconds. Other times, the mouse won't reconnect, and I have to turn it off and then back on again. This is quite annoying when I'm gaming. I've already tried updating the Razer Synapse app, but it didn't work.I tried conecting in another pc, in another port, but the mousse is still shoting down.

I’ve updated the drivers on both the module and the mouse itself and it feels like that mouse is stuttering /lagging behind on my movements. Happens in both Valorant and Kovaaks. I’ve tried to change Polling Rates from 8k to 4k and the problem still is happening.