Razer Support

Hi,I recently purchased a renewed Razer Nari Ultimate headset from Amazon. I didn’t set it up immediately because I initially planned to give it as a gift. However, I’ve decided to keep it for myself. When I first plugged in the headset and connected it to my PC using the pairing utility, it worked perfectly for a couple of days. Unfortunately, now every time I turn on the headset, the blue light blinks continuously, and I’m unable to connect it to my PC. I’ve tried various troubleshooting steps to get it to work again, but nothing seems to resolve the issue. Given that I spent over $100 on this headset, I really want to get it working. Here are a couple of questions I have: Will this headset connect to any generic USB Bluetooth dongle, or does it require a Razer-specific dongle for proper functionality? I’ve noticed that some third-party sellers are charging $40-$60 for replacement dongles, which seems excessive. Are there any alternative solutions or reputable sources to buy a dongle

When I scroll down (and sometimes up), it makes my page go a lot up, go up, go down, don’t do anything, and so forth and so on . I’ve had this issue for months and tried blowing air into it, but it still won’t work properly .

Hi, I have a weird problem with my keyboard. When I set the light power to about 70-100%, and start any game, the keyboard disconnects instantly, but when I lower it to 0-65% everything works perfectly fine. Also, if I change the usb port, the values I mentioned get even lower and the keyboards disconnect at 50,40% depending on the port. Turning off Synapse does nothing. So does reinstalling software, changing usb cables, ports and PCs. I’ve got literally no idea what it might be.

My Razer raiju tournament edition won’t show any sign of life. No matter how many times I download the driver or the firmware update, it won’t turn on the green light. please can anyone help

Hi I am looking at the RAZER KRAKEN V4 PRO are you able to turn them off so the audio defaults to my external pc speakers when I do not want to use the headphones.

Hello i have so much problems with this headset, first the volume its so low the audio is flat, then the conectivity its not strong enough and im like less than 2 feets from the dongle and view alinged. And the last one yesterday like nothing stop working and synapse says that they are developing B550 taichi and my mainboard its the X670E ligthning from Asrock. I just stop working in the middle of gaming like that. Does anyone have the same problems? should i need to change the headset? razer synapse just give me headaches, and i have all the set: keyboard, mouse etc, two days ago the mouse acts strange cant recognize clics, doesnt stop clicking, like the keyboard and now they seems to be fine, does anyone knows if its a compatibility problem with asrock X670e? my other pc have an Asus TUF B650 and dont have problems like that except with the Nari ultimate headset...its the worst headset i have and it wasnt cheaper.

Hello, there is a problem with my Razer Kraken headset. 2 years ago when I bought a new PC, I also bought a Razer Kraken V2 PRO headset and it worked fine without any problems for these past 2 years. However yesterday the problems started occuring - the sound only works on the left side, and when I move the cable (which connects to the left side of the headset) a little, it works on both sides for some reason. I tried all kinds of methods on the internet, where, for example you need to balance the sound setting, disconnecting and connecting cables, cleaning them, removing dirt, etc. and nothing works. Same happens on my phone, i have to balance the cable while listening something on my phone too. My guess is that the warranty has ended and I will have to buy a new ones because I suspect that something is wrong with the wiring and cables. What to do apart from these options? I'm thinking of taking it to a professional to fix them or buying new ones.

Hi i have problem i bought and registered my headphones i got a Activation Code but i can't activated it when i type it to activate and click activate theres is error saying "The code you have entered does not seem to be valid. Please try again" What can i do now ?

Hi everyone, I own a Razer Blade Advanced 2020, which uses the original 230W power adapter (RC30-024801) with the following specs: • AC Input: 100V-240V ~ 3.6A 50/60Hz • DC Output: 230W (19.5V, 11.8A) Someone is selling an RC30-01660100 adapter with these specs: • AC Input: 100V-240V ~ 3.4A 50/60Hz • DC Output: 250W (19V, 13.16A) I have two main questions: 1. Will this adapter physically fit my laptop’s charging port? 2. Is it safe to use, considering the 0.5V difference (19.5V vs. 19V) and the higher wattage (250W vs. 230W)? I want to avoid damaging my laptop, so I’m looking for advice or experiences from anyone who has tried using the RC30-01660100 with the Blade Advanced 2020. Thanks in advance!

I got the activation code by email and i copy pasted it and tried writing one by one and doesnt work. It says its invalid. I request new code please

The USB cable that comes with Deathadder v3 pro is thin and very soft, can’t find anything similar in softness, can I somehow buy that cable separately?

Hello, I am reaching out for some support on an issue that I have been experiencing since day 1 of using these speakers however the issue appears to be getting worse over time. When connecting the speakers to a PC that has the synapse application installed, the speakers have tendency to connect and disconnect automatically. I can see the speakers constantly appearing and disappearing from the application as they connect and disconnect. Eventually once they do connect, the audio does come through the speakers however the LED lights on the speakers do not work. The background LEDs do not work nor do the LEDs that indicate the volume level or mute functions. I have tested the power supply and can confirm that it is 19V. I have also tested these speakers on another PC and have found the same issues.

Hi, I recently bought a BlackShark V2 Pro, and overall it’s great. However, when the battery drops below 50%, there’s a beep at every 10% that indicates the battery is low. The issue is that this sound mutes my PC entirely, which is really annoying, especially when I’m playing specific games. Is there a way to disable this?

I had my deathadder v2 pro for almost a year now it has a 2.4ghz usb problem it doesnt connect and the mouse turns off suddenly when using this mode, the bluetooth mode is fine, ive tried to update the mouse using the officials drivers but still it doesnt work even with the hyperspeed dongle.

Hi , I’ve been facing this charging issue for a while now.My Razer Viper Ultimate is charging very slowly & it takes 2-3 days to charge fully. I got the wireless edition & can’t work with it.Tried using the mouse wired as well. But the battery is being drained during usage. There is no other option to use it. Either I have to charge it fully for couple of days to use it wireless or use it in wired mode until it completely dies. The charging dock is also not working for some reason.Tried updating Firmware & Drivers as well. No Luck.Kindly Help.Thank You.

Hi, my wallet has been disabled a year ago and I still have money inside. The support agents are like robots and refuse to help me. I still have money inside..please help me

! have a razer basilisk ultimate and when i connect my usb the pairing software recognizes that its connected and when i try to pair it fails, i further researched it and it said that it might be a firmware problem, and the only firmware updater i found was for the RZ01-03170 and i tried using that to update the firmware and it just reset the download every time for the usb and wouldn’t go into the update for the mouse, the mouse only works when plugged in.

Hi, I recently bought this headset and I tried to Register new product to get activation code for 7.1 surround sound, but it says "This product is already registered". Is there something I can do?

Razer Synapse 4 can install Razer Viper Ultimate (old) but, can’t install “Razer Mouse Dock Chroma”. Retry button does not works. There is no issue with Synapse 3. Here are the logs of Synapse:https://drive.google.com/file/d/1j0ak5GKxTshR-BgU1dYhPS6PssKSUqZU/view?usp=sharing Here are some screenshots:

Hi please help me. I have all the info and details but my activation code I got from email is not working. Please help me

Whenever i try to purchasing something, it doesn't send sms code. The "There was an unexpected error. Please reload the page and try again" message just pops up always. How can i fix this?

Hello, My DA V3 Wired keeps disconnecting from PC constantly. From what I see many other people are facing the same problem, still I tried to find the problem updating the firmware, razer synapse, testing in other USB ports and even a different PC, nothing solves and the mouse is literally unusable at this point. So my question is, how can I contact Razer Support directly to possibly RMA the mouse? I’ve been searching in the website and can’t find any form of contact surprisingly. Thank you. Edit. Located in Egypt

I’ve recently bought a Kraken V3 X headset and when I try to register it to my account to get the 7.1 Surround sound activated it keeps saying Unrecognized Serial Number despite trying all combs with I and 1’s and 0 and O’s. Any ideas how to get an activation code without the serial number? Thanks

I entered the code several times. I copied it and wrote it myself, but nothing helped.

Good afternoon, I purchased a new razer barracuda x headset, registered, you sent the activation code for 7.1 surround sound, but when I enter it says “the entered code is invalid”, please help me.