Razer Support

Hello, the mouse is not displayed and I can’t configure the mouse sensor, what should I do about it?

I have a Razer Barracuda X (pre-2022) and was very happy with the microphone. I've also regularly received positive feedback from friends and strangers about how good the voice sounds. Unfortunately, for years I had the problem that while I was charging the headset, the microphone had dropouts in the voice channels (Discord/Teamspeak). I also noticed that when I listened to myself, there was a distinct hum when speaking into the microphone while the headset was plugged in. I suspect that Teamspeak and Discord wanted to filter out this noise and that's why sometimes no sound was transmitted at all. Whatever. I did some research the day before yesterday and discovered that there is a firmware update (1.4) for the headset and installed it immediately without any problems. Result:The problem with charging still exists. In addition, my microphone now sounds significantly worse than before. It now sounds like I'm talking to my friends through an old N

Was having audio come out of only one side. RESOLVED: Was a driver issue

I have purchased razor blackshark v2 pro 2 days ago . i am unable to connect on razor audio app , it shows unable to find device . i want to customise audio on my ios also . Please help me out in this. I have tried the restart device method also .

 my blackwidow hyperspeed mini v3 keyboard types double keys, I don't know how to fix it, I saw above all that this problem is known by razer and that it does nothing to solve it....I'm desperate

I've had the BlackWidow Chroma Tournament for over 10 years. I recently found it lost in a cabinet and decided I wanted to start using it again. However, I discovered some issues and would like to know if there's any solution.I live in Brazil, and where I live, I can't find any stores that repair peripherals. I was hoping for some guidance to see if it's at least possible to try fixing it. Here are the issues with the keyboard: Keys not working – I would need to replace the switches, but they are soldered directly to the PCB, so I believe only an expert in soldering could handle this. Additionally, I would need to find specific switches for this keyboard, and I'm sure there are no modern switches that fit its old connector. LEDs not working – Most of the keyboard’s LEDs are fine, but the ones on the most frequently used keys ("Q A W S E D R") are either malfunctioning or completely off. There are also a few ot

I've used both v1 and v2 controllers. The  v1 controllers  left side became unusable. The reason I believe that problem occurred was when I was playing battlefront (which requires lots of strain on both LT and RT) and the game glitches and crashed I reloaded and nothing worked. I threw it away after doing everything I could to try to fix the issue. So, I then buy the kishi v2 a few months later in October 2024. I played with it very little didn't play on xcloud so I played souly on fortnite and minecraft. Then as of a week ago 3/23/25 I was like "hey lemme buy xbox game pass" and use my og account so I purchased it hopped into forza and immediately LT didn't work so I was like ok lemme just exit and re-enter, and so I did same thing happened so I hopped on fortnite and the LT was pressing and unpressing itself and I couldn't get it to work properly, and so my character is always aiming or not aiming I can't control it. Every other button works perfectly and I know it not from me dro

I've used both v1 and v2 controllers. The  v1 controllers  left side became unusable. The reason I believe that problem occurred was when I was playing battlefront (which requires lots of strain on both LT and RT) and the game glitches and crashed I reloaded and nothing worked. I threw it away after doing everything I could to try to fix the issue. So, I then buy the kishi v2 a few months later in October 2024. I played with it very little didn't play on xcloud so I played souly on fortnite and minecraft. Then as of a week ago 3/23/25 I was like "hey lemme buy xbox game pass" and use my og account so I purchased it hopped into forza and immediately LT didn't work so I was like ok lemme just exit and re-enter, and so I did same thing happened so I hopped on fortnite and the LT was pressing and unpressing itself and I couldn't get it to work properly, and so my character is always aiming or not aiming I can't control it. Every other button works perfectly and I know it not from me dro

I had purchased a Razer Deathadder V2 X Hyperspeed mouse from Flipkart on 7th August 2023. Not there are random cursor movements and clicks so i want to claim warranty as i heard it has a 2 year warranty. But i am not able to register the product as it keeps saying wrong serial number.Please support team can you help me.

My  razer death adder essential is not recognized by synapse 4 and its not detected whats the fix please  

my razer hammer head wont work anymore, the app only recognizes the earbuds when the case is closed why? and when it finds them they wont connect, they wont even turn on anymore any sugestions or help?

Can we convert gold coins to the pin to share it 

I was wondering if there is a replacement for the V2 Hyperspeed’s dongle that you could buy somewhere? The one that came with mine just suddenly stopped working/didn’t emit light from its green LED while I was using it. 

I’ve seen other people with these issues, being guided to PM, which makes it kind of difficult for others with the same issue to solve this problem, so for the sake of future issues, i’d like this NOT to be taken to PM and left open for others to find later.Everything was working perfectly fine, until a windows update came in and now the top row (escape, f1-12, scr lk, prt sc and tilde key)Basically acting like it’s in either demo mode, or as if the FN key is locked.Been through every trouble shooting i can find, resetting the keyboard out of demo mode, trying different USB ports, even went to BIOS and UEFI settings to disable the FN key, which shouldn’t even be needed since i’m not on a laptop.Nothing seems to work.From what i could find in old posts, 1 user had the issue resolved after a Synapse update came out, so i’m guessing it’s the same thing here, maybe the windows update broke Synapse?

Lost Phone number, I want to change my old number to my new phone number razer id authenticator lost i don't have mobile number (lost), can I reset my account authenticator and add new mobile number? thank you

"there was an unexpected error" when i am trying to get the 2FA code and tried everything but doesn’t work at all pls help

I lost my phone number please help me to change it.

Hello, i have a problem with my Razer Blackshark V2 Pro 2020 edition.The headset disconnects randomly while in use with the 2.4ghz dongle.When the problem occurs i hear beeping sound (normally 2-3-5 times) and after that the sound just stopps for abour 20 seconds or so (sometimes more) or even turn off the headset completely by itself..all drivers are updated even those on the Razer razer wireless charger, mouse, keyboard.. etc.I will share my build here also -  PC Specs * MOBO: Asrock X570 PG Velocita -  New and with warranty* CPU: AMD Ryzen 7 5800X Base Clock 3.8GHz - Turbo boost 4.7Ghz -  new and with warranty* COOLER: MSI MAG CORELIQUID 360R V2 - New and with warranty* RAM: Corsair VENGEANCE® RGB PRO 32GB (4 x 8GB) DDR4 DRAM 3200MHz C16 Memory Kit — Black 2 of the sticks are new and with warranty* PSU: Cooler Master V750 V2 gold - new and with warranty * SSD: Samsung 980 NVMe M.2- 1TB* SSD: Sa

Hello    im facing a problem that when i check out or do any thing on my account its says  unexpected error  while sending SMS to my number  is there  any solution for that problem 

Razer Deathadder v2 mini mouse had no problems but suddenly it started to flash when the USB was plugged in. The light is on but the mouse flashes momentarily. I tried everything, even formatted my computer but it still didn't work.

I have tried deleting the device multiple times from my connected device, and no, im not dumb, it is on set to 2.4, i've tried multiple batteries and no luck. I have even tried removing the batteries for 5 minutes then putting them back in with no luck, even the rgb lights don't turn on :( can someone find the solution 

Hi, my Razer Hunstman Tournament is recognised as “STM32 BOOTLOADER”. The keyboard is non responsive, no leds. Tried plugging into another ubs port, another pc, reinstalling synapse. Need help, pls.

So I bought from amazon to ecards one  for 100 sent to Taroverse@gmail.com order # 113-8565008-9277803He said he could not retrive the money his account got hacked I called amazone and there is a pending return. Then I got him $15 ecard gold razor with new email hd775367@gmail.com  order: 113-1180073-2341028. Now Amazon blocked me and cant sent the rest $85. Can you please cancel return funds on 1st order?

i lost mine phone dont have authenticator number or backup codes i need help.

i bought a deathadder v3 pro .have not used it for sometime.the led indicator never turns on but other things works fine i updated to the latest firmware as well. now what to do?