Razer Support

I bought a Razer Blade 16 (2025) and it came with card “Claim your 1-month PC GAME PASS included with your Razer Blade”I did not redeemed code right after purchase, because i got issues with touchpad, and  sent my laptop few times to razer for warranty repair.Now I am ready to use that free pc game pass. But in MS Store, in library, Included with device i see there is sign “Your device didn`t come with any additional content”Please help me to redeem 1-month pc game pass.

i want help please 

Hello, I tried to register my Razer BlackShark V2 X headset, but the system says it is already registered. I purchased it on 2024-10-10 in Algeria. Please help me verify ownership.

Hello, I previously bought a Razerblackshark V2 X headset and it just arrived. I received the code for version 7.1, but when I entered the code in the application, it said invalid code. Can you give me a new code?

7.1 özelliğimi kullanamıyorum 

I can't change my phone number I no longer have access to it.

I’m posting here to bring a potential firmware issue to Razer.My Basilisk v3 wired mouse has been acting strange. I found that when briefly activating the optical sensor by either tapping it on a surface or waving my finger over it, it scrolls up or down.To be clear, I updated the firmware, made sure the drivers were up to date, and did a Wireshark USBCap to confirm that it wasn’t a physical issue. Through Wireshark, I found that rapidly triggering the sensor sent URB packets through the USB with the same HID data, but different IRP IDs. This tells me that the firmware on the mouse decides to send the same data to the driver when rapidly engaging and disengaging the sensor as it does when using the scroll wheel.I can’t find any solution online, but I have seen a few other people mention the same issue, and I’ve considered creating a custom driver that filters the issue out, but I really don’t want to do that and I don’t know how yet. I think the best solution would come through a firmw

ive got new pc  and  my razer hunsman mini keyboard doing this. It's particularly bothersome in games, when there's those already annoying quick time events, and it requires you to spam a particular key very quickly, be it spacebar, e, or what have you. My keyboard seems to arbitrarily limit the amount of key presses it registers, so if I mash a key too quickly, it stops registering it for a time, resulting in death/bad consequences.Is there any solution to this out there? i tryd evry solution nothing works like disable filter keys and sticky keys i try change usb port nothing changes even reset my keyboard ESC + CAPS + SPAC no fix at all pls help me any solution  ??? 

I have multiple Synapse 4 profiles for my Tartus Pro set to various applications. About two months ago all of these profiles stopped working. Regardless of the software it only uses the default keys for the Tartus Pro and not any of the key binds set up in the synapse 4. No pending Windows updatesNo pending Razer updatesI’ve uninstalled and reinstalled Synapse 4I’ve uninstalled and reinstalled the Tartus ProNo improvement Exported key bind profiles, Reset, and re-imported key bind profilesReset, re-created key bind profilesNo Improvement Razer Chroma correctly changes the colors of the Tartus Pro, however they key binds have not worked in any situation. Repeatedly searched the internet for possible fixes, none suggested online have worked, many are obviously outdated. Giving up trying to fix this myself and coming here for expert advice on things that can be done to fix this and get my device to work again.

I installed the new Synapse beta since all my Razer devices were listed in the supported devices (including Raptor). Both DP and USB-C cables are connected to my PC. Somehow Raptor is not being detected by Synapse although anything that I connect through its USB ports seems to be functioning properly. Another strange behavior is, when I play Diablo 4, Raptor’s lights also turn to red just like the rest of the Razer devices, although it is not shown in Synapse. Thanks in advance for any kind of support. PS: Latest firmware is already installed and I’m using Windows 11, which is also up-to-date.

I won a giveaway for the seiren quartz mic, the same day as the email was sent I responded with the required info but I haven't gotten a reply. I gave it time since that's what some people told me but it's been like 12 days since...Can anyone pls help me? It's my first giveaway that I've won and I was really excited but now idk if I'll get the prize.

Hello everyone, i wanted to ask how i can contact support for a problem that i have on my Basilisk V3 (the mouse wheel is not centered and is not smooth anymore not even in free spin mode, and when i am in tactile mode in some parts gets hard to scroll… I’ve tried to clean it with compressed air and clean it with a cloth but nothing. Also the mouse software is updated.), I purchased the mouse a year ago, i’ve tried to cantact the support trough the chat but when i put all my info it doesn’t work and it tells me to write again all of my data… I’am covered by the warranty and all...

I need help. I have Razer Kraken V3 X headphones that are still under warranty. I bought them in Canada, but now a scratch has appeared on the top part. I’m currently in Tunisia, and I want to ask: does the warranty still apply when I’m outside the country where I bought them, or do I have to return them to Canada?

I need help. I have Razer Kraken V3 X headphones that are still under warranty. I bought them in Canada, but now a scratch has appeared on the top part. I’m currently in Tunisia, and I want to ask: does the warranty still apply when I’m outside the country where I bought them, or do I have to return them to Canada? 

As the title suggests, I am pretty sure my dongle is broken. How can I avail if any warranty is possible (bought nov. 11 2024). And incase there is no warranty, where can I buy one? (tried datablitz,gameone) Troubleshoots that i’ve tried-tried the Razer Headset Pairing Utility-tried connecting to different usb ports (also tried connecting to usb hubs)-tried reinstalling drivers in Device Manager

I can’t change my phone number. I have no longer access to it

Why am I getting this when attempting to update my profile, change my password. Access DeniedYou don't have permission to access "http://razerid.razer.com/account?" on this server.Reference #18.16f92917.1762266221.477471dehttps://errors.edgesuite.net/18.16f92917.1762266221.477471de 

English TranslationHello. I am writing in Polish and using AI translation.I have a mouse as in the subject, Basilisk V3, and it does not turn on at system startup—it already does not work at the login screen and I have to manually unplug it from the USB and plug it back in for it to start working. I would like to add that I have a backup Windows 11 installation in dual boot, and I do not have this problem there. Please help. Of course, all drivers—OpenRazer and Polychromatic—are installed. In the logs, I only have this: CashyOS Razer basilisk v3Log:❯ sudo journalctl -p 3 -xb[sudo] hasło użytkownika krzon:lip 17 09:32:54 cachyos-x8664 kernel: usb 3-1: device descriptor read/64, error -71lip 17 09:32:54 cachyos-x8664 kernel: usb 3-1: device descriptor read/64, error -71lip 17 09:32:54 cachyos-x8664 kernel: usb 3-1: device descriptor read/64, error -71lip 17 09:32:54 cachyos-x8664 kernel: usb 3-1: device descriptor read/64, error -71lip 17 09:32:54 cachyos-x8664 kernel: usb 3-1: device no

Hi,I bought recently(a week ago or maybe one and half week ago) new RAZER BLACKWIDOW V4 PRO 75% and it stopped charging today.What should I do ?Firmware update is latest. It shows 1% and not charges.Help please!

Can Razer devs add support THX GAME PROFILES - to EFT: ARENA too? like to EFT?

I need help trying to figure out why my speakers are cracking/popping. I have updated everything, uninstalled and redownloaded the software and checked the cords. Everything looked good. They now won’t play back any sound except this popping news. Can someone help me with this? Thank you!

I have a razer blackshark v2 2024 model and unfortunately the mic for the headset has stopped working and I was hoping someone could help me find a replacement.- thanks 

Hello first of all I was using this mouse for like a year now gonna be 1 year in 5 days anyways today I was using it normally as wireless and I fully charged it yday went to drink water and cameback to its not working neither wireless or usb its light is just dead, even if I press the button under it its light doesnt turn on, I tried everything but since the light doesnt turn on I cant do anything

Was about to place an order and tried to use my code that expires on the 31st and it shows invalid.

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