Razer Support

I just bought my Razer Barracuda X (2022) and the issue is that if I charged it while it is turned OFF, the battery doesn’t go up even though it shows that it is charging (red blinking) and then battery full (green blinking). In order for the battery to go up is I need to charge it while it is turned ON. So I reported this to the retailer and they replaced the headset with a new one (2023) but the problem still the same. Is this a problem or is this how you charge a Barracuda X headset (while it is turned ON)?

My Viper 8K shows an 8K polling rate in Synapse, but both the Razer polling rate checker app and websites confirm it's stuck at 1000Hz. I even tried lowering the polling rate to 125Hz, but it still remains at 1000Hz. I’ve uninstalled and reinstalled Razer Synapse, updated mouse drivers, and rebooted Windows, but nothing has worked. I’ve been using this mouse for months on the same USB port, and it used to show polling rates above 1000Hz, even reaching 8000Hz. See the attached Screenshot and Video Link of the issue Youtube link to Screencapture of Issue

I have disabled all of the shortcuts/keyboard functions but the fn key on the lower right remains on with a red LED. Hoping to turn it off so that it matches the rest of the keyboard, any help?

Hi, 3 months after the end of my 24 months warranty, my sensor seems dead. The cursos moves very slowly without control through the screen. All button works, only the sensor does not respond anymore. It`s so bad that it happens just 3 months after the end of warranty :(. What can I do?

My Basilisk V3 Pro dongle no longer connects to anything. I have the same issue with my death stalker V2 Pro TKL. The Death Stalker dongle stopped working two months ago and the Basilisk stopped three days ago. I’ve tested them on multiple computers and attempted all of the troubleshooting methods I’ve found through the many discussions on this issue.

Hello there, I had Razer Ornata Chroma for years. Recently the enter key broke and I was forced to buy a new keyboard. I bought Razer Ornata V3X, since I like the membrane feel and quiet keyboard. I was told that the keyboard has no problem with gaming, but I ran into a problem in 15 minutes. I play some casual game and I use WASD like most people. But I use CAPS lock also. So here comes in the problem. CAPS LOCK WONT WORK, IF I PRESS W + ANY OTHER KEY. EXAMPLES: W+E (HOLD) .. CAPS WONT WORK. W+A (HOLD) .. CAPS WONT WORK. W+D (HOLD) .. CAPS WONT WORK. … A+S (HOLD) .. CAPS WORKS. A+F (HOLD) .. CAPS WORKS. … Now I use CAPS for jump in first person shooters, and for other things in other games. I know that roll-over is a problem with membrane keyboards, but 3 keys on a “gaming” keyboard problem? Not acceptable. This is a game breaker for me, if you will say that its by design. My old Ornata has no problem with this and I bought it in 2015. Please tell me that this crap can be avoided…. Re

I've had this mouse, Deathadder V3 wired for a few months, it's never been dropped or hit like that, but a couple of days ago the mouse, while playing The Finals, stopped working, it just disconnected and that's it, I reconnected it again, and the PC didn't recognize it or make the connected sound, I let it rest for a day, reconnected it and still didn't respond, all it does is blink red in the DPI light, the sensor turns on, but neither the PC, nor Synapse nor anything recognizes it, other PCs either, I don't remember there being an update or anything, not even the Firmware worked, I don't know what's going on, help please

Je ne comprends pas comment faire un retour sur ma souris

During a call, the camera stopped working, it doesn’t turn on anymore, it doesn’t see the drivers, I have to reinstall the drivers, I’m reinstalling it completely and the software doesn’t help anything

ürün aktivasyon kodum gelmedi yada ben bulamıyorum siz gönderirseniz sevinirim

I bought blackshark v2 pro (2023) a few days ago. My headset disconnecting every 15-30 minutes and reconnecting again. But it is not happening in game. I tried different usb ports, update firmware, synapse 4 … can someone help me?

Good morning, I’m posting here because I don’t know where else to turn. I want this issue made public and visible to somebody at Razer, and I cannot find a proper way to contact them any other way. Centricity, the servicer of RazerCare contracts, has been the worst company I’ve ever dealt with. I need serious help because they are currently not fulfilling my contract and have been continually avoiding my emails and requests for information. Here’s what’s going on: I got my Razer Blade 14 laptop (serial number BY2310M91700855) in May of 2023 and purchased a RazerCare Elite contract. A year later, in May of 2024, I submitted a warranty claim after it was knocked from a table and got wet. I figured it was nothing to worry about; I have the elite contract which should cover drops and spills. There was minor cosmetic damage to the case and the battery did a little swelling and the laptop wouldn’t turn on. I contacted Centricity and was able to send in my unit and have it back in about a mon

After dealing with razer for almost a month now on two razer basilisk ultimate mice that got broken with their own recent update and being given a run around for so long to say after almost 20 years of buying razer products to say i’m throughly disgusted is the biggest understatement of the year. This whole rma process, they want me to do, kind of.. apparantly if you own two razer mice it’s a no no, have yet to find it in the EULA, but according to their own help people, which i feel didn’t even graduate kindergarten, that’s a no no. So first i want to do a PSA and tell everyone if you like razer products never buy two mice of the same type. You’ll only give yourself a headache. I also feel that everyone’s who’s been given a run around by razer support that’s it’s a breach of contract and we should all sue them. Treating your paying customers like this is a disgrace.

hi im looking for restore my Razer Blade 14 (2017) - Intel 7700HQ - GTX1060, to a factory state Product: Razer Blade Product Code: RZ09-01953E72 i cant find the system recovery image .. how can do this now ? thanks in advance 1

Did the update via app. Window did a restart without asking and now I cant boot into BIOS, Recovery or Boot menu. Even windows is not loading. Anyone had a similar experience? Device was working fine before the update. Please help

hello, I bought this headset and It is my first time trying to Register new product to get activation code for 7.1 surround sound but it says This product is already registered.

I have the Razer Basilisk Ultimate and my only with this mouse is that my DPI will randomly and consistently from time to time will be rising higher on its own. So i have to limit it to 1800 which is where i like to have it. I tried updating the firmware and making sure is up to date and so my Windows 11 and the Razer Synapse app also. Still no luck. Is anyone out there having similar issues? And have they found a solution for this problem? Please help and thanks in advanced.

i plugged in my headset and tried other cables and still didint work it charges to like 30% and green dot stop blinking what means charging then a green dot apper like it was fully charged but in reality is just 30%

Hi.Some time before I bought Razer Opus and discovered that when I use Bluetooth connection and Discord the sound quality becomes awful.I found an article in Discord forum that it is caused by Bluetooth channel limitation (https://support.discord.com/hc/en-us/articles/19850083499159--Known-Issue-Audio-Quality-Drops-When-Joining-A-Call).I want to ask are there Razer wireless headsets that don't have this issue?

Hello i recently bought a Blackshark V2 X Headset and my laptop doesnt seem to reckognize the headset when i plug it in with the 3.5mm audio jack can i buy the USB Dongle sepparate?

Hello, Just got my new Razer Iskur V2 chair and couple of days into using it, I have noticed these whetstones on the back. It also feels like there is something hard pushing into it, perhaps the mechanism the chair has. Just wondering if this is something normal ? Attached couple of pics for ur reference. Thanks, B

Hello, I generally had good experience with Razer products in the past. I bought a Razer Atheris which is perfectly ergonomic for my hand. I play shooter games a lot but I’m not happy with Atheris’ battery consumption. 2x AA Duracell batteries last only a week or so before it starts to drop the connection mid-play. It is unaccaptable my character in game looking to his feet while getting mag-dumped. I can not give you exact hours but nonetheless 2xAA batteries a week is a hole in my pocket. Is there a firmware update or something for this? If not, can I RMA or get a replacement unit? Thanks in advance. Efe

my son bought an old black widow TE Chroma TKL RZ03-01430100-R3U1 It worked for a few minutes but now does not show up in windows 10. I have tried all the usual “push a key and plug it in” type advice. I have tried multiple PCs and 2 known working cables. I have tried synapse 2,3, and 4, none recognize it. I have tried the firmware updater, again not recognized. If I plug it into a linux machine it shows up as ID 1532:110d Razer USA, Ltd Bootloader (Alternate) Razer He has been dying for a mechanical keyboard and I really want to get this working for him. Windows does some kinda drivery thing when it’s plugged in but then nothing. shows as unknown device in device manager. Help me out here. is it a firmware issue? is it a driver issue? where can I find firmware and drivers for this device? I’m confused about what device it actually is, is it V1, V2, V3 ? Any help will be appreciated. Thanks. Currently this is my first experience with Razer and it is not going well. Very likely will NEV

I bought the blackshark v2 x model headset from the shopping platform called aliexpress. When I register my headset to the site, I get a warning that it has been registered before. please can you help

This video was not recorded by me, but it perfectly describes a serious problem I had with my Razer kiyoThe - the same problem, when you start Razer Synapse turns on and the camera starts flashing, the light ring does not work at all, and you also hear a buzzing sound.I did everything, reinstalled the Razer Synapse software, restarted the Razer Kiyo camera, disconnected the USB and reconnected it, tried on another computer, but nothing works, updated the drivers to the latest version, serial number - PM2120L01711720