Razer Support

Hello,Since somewhat recently (unsure when exactly it started happening) my Synapse 4 on each startup of my PC switches from THX Spatial to Stereo (Headset is the Razer Kraken V3 HyperSense) and I have to go open Synape, go into the settings and switch it back. Once it is switched it stays on THX Spatial until the PC gets shut down and on the next startup it switched back to Stereo again.I have tried the usual stuff like uninstalling Synapse, fresh/clean install, deleting Profiles and creating new Profiles but the issue persists.Any ideas for fixes would be appreciated.

I just received these headphones as a gift, and I'm wondering if I'm missing something in the settings. The headset has been fully charged, but it occasionally says "powering down." I have to manually turn it back on each time. Does anyone know how to fix this or why it's happening? Thanks!

Hello. I am interested in a couple of Razer products. However, i found out that there is no shipping to Lithuania option while trying to checkout. I was wondering if it is a mistake? Because there are options for neighboring countries like Latvia or Poland. Lithuania is part of EU too. Best Regards, Ričardas Rimkus

i dont know if its my hard ware issue or not, but the keyboard was working fine the other night. the next day, my keyboards lights arent working. the mouse and the mouse pad are working fine. i have updated razer synapse and also tried installing updating the firmware you get in the website. i have even tried changing the dynamic lighting but nothing seems to be working. is there anyone who is facing such issues. and are there any other solutions for it if the problem isnt in the hardware. also how do we know if the lighting problem is from the hardware or the driver problem. 

Hiya all.I have some problems with my Barracuda audio volume wheel. I think it needs some maintainance, a simple cleanup or its replacement, i don’t know. Sometimes it happens I have no volume on the left or on both or it suddenly rises up... symply touching it makes the problem arise, whilsst touching it again finally solves it.Can u suggest me where can I find support for this problem?The headsets are very old, certainly out of maintainance, but they are still very good and comfortable, I use then during working hours, almost six hours per day, since 2019…thank u,Giuseppe.

I have two options for my new headset, the one i use right now works fine but I am curious about the other setting. When i select it currently I don’t get any audio. What is it for?

Back to play a game from my laptop after a long break and this problem appears 

When I go into the overlay with ctrl ,shift and o. i still move like in game so if I'm in a fps i cant move the mouse and when I'm not the button clicks are registered in the game and not the overlay. Is there a fix? The game i tested in is Apex Legends.

The connector ripped off and got lost when I was repairing the side buttons when it got loose inside.I already bought an entire side button PCB with switches and all but didn't realize it didn't come with the connector I specifically needed. Also bought a 4-pin FPC head/connector online and it's not the compatible one, with zero knowledge on electronics, my last resort is to ask here for specifics  

I want to change from (email1) to my new (email2) because I cannot access my (email1) anymore. Thank you in advance.

In Pc mode the touchpad works as a mouse with left and right click, I cant find anyway to remap the left and right clicks to another function in the Razer Synapse software ie as ctrl+1 or to F key for example, is there a way to do it at all as i just use my actual mouse if i need it.

 Hello Razer Support,I own a Razer BlackShark V2 X headset, but I cannot find the 7.1 Surround Sound activation code that should have been included in the box. Additionally, the serial number on the headset is partially worn off and difficult to read.I purchased the product from Noon, and I can provide proof of purchase if needed.I would appreciate your help in retrieving my activation code or verifying my device so I can activate the 7.1 Surround Sound feature.Please let me know what information or photos you need from me.Thank you. 

i own the keyboard for 5 months with no issues, but today the battery died and it won´t charge up. I already updated the firmware and swicth power sources, notihing solve the problem. What should i do?

I have a problem with the mic, when I have to push the mic in, it gets stuck a few centimeters away from sitting all the way in, the plastic around it is pulled along so that the plastic itself is pulled along and becomes like a stop. it will be better for the time being if you oil the plastic with them, you are not supposed to oil a headset for it to work, how should I go about making a claim or getting them fixed

now i have a warranty or my black shark v2 x and im trying to get a new one but the serial number got dissappeard and now what do i do 

hi i lose my old phone number so I can't have my authentication codes or backup codes. and im traying to updated but doesnt let me do it 

I CANT FIND ACTIVATION CODE I WILL BE CRAZY….

The camera is support to store settings in the camera, so that you can use it without having to have software running.  i.e., I store a setting using synapse, and when I run the camera app, those settings are applied there as well.why does this not happen.  I’m on latest Synapse. I’m on latest firmware.  What is going on.  The “syncing profiles” dial just keeps spinning, spinning, spinning.

Hello,I am experiencing an issue with my Razer BlackShark V3 Pro headset.At random times, the audio becomes robotic/distorted for about 1 second and then returns to normal. Recently, this issue has started happening much more frequently.My firmware is up to date. I have tested the headset with Ultra Low Latency mode both enabled and disabled, but the problem still persists.When I first purchased the headset, there were no issues at all. The problem appeared only recently.I have just tested the headset using a wired connection, and the issue does not seem to occur in wired mode so far. This makes me suspect the problem may be related to the wireless connection or dongle.Could you please advise on possible troubleshooting steps or let me know if this might indicate a hardware issue?Thank you.

When I use the Razer software Thx on my PC, there is some noise 

My leviathan v2 speakers have been working great for a while now and all of the sudden, stopped working, they turn on and the source light is green, but my pc no longer detects the speakers whatsoever. i also cannot change them to bluetooth to connect my phone to them. i just cannot get anything out of them. i have tried updating the firmware but in order to do this, the device needs to be in bluetooth mode so i cannot update, i have tried reinstalling synapse and restarting my pc but still no luck. i left it a couple of days and suddenly the source light was solid red and pressing the buttons or holding them did nothing, i switched it off at the wall and then back on and im back to them being able to turn on and off but still cannot get them in bluetooth mode or cannot get my pc to recognise them.

ive had my Enki X’s Chair for quite some time now, almost all the legs have broken, and i can no longer use it. The top is still completely fine so I just wished to get a new base. How would I go about purchasing just that part? I know the chair is out of warranty at this point but I do have pictures of the broken legs and the serial number.

the razer kraken v3 pro button doesn’t work its like it stuck inside and now i cant oppen my headphones.

I have a Razer Book 13, and last week, my battery swelled.I've been trying to find a Razer Care Center to purchase a new battery (not a third-party one), but it seems to be an impossible task. How can I find the locations of Razer Care Centers?I live in munich (germany). I tried a third party battery but after replacing the battery is not recognized and not charged by the laptop. I have tried with BIOS update and CMOS reset but not success. Therefore i am looking for original parts only. Thanks for your support. Razer Book 13 with Serial No. BY2049M15801796Battery:Model RC30-0357 Capacity 4762mAh, 55Wh Nominal voltage 55V 

Hi, i have problem with my Viper V2 ProRegardless of the connection: USB or 2.4GHz my mouse can simply stop moving the cursor mid-session. The mouse is charged, but the same thing happens when connected via wired connection.But mouse clicks are processedI also noticed the mouse's LED blinking a couple of times.