Razer Support

hello Razer team.. I had problem to register my Razer Black Shark V2 X. Messaage say "This product is already registered. If you did not register it, please contact Razer Support". I believe this product didn’t regester yet by comfirming with seller (authorized reseller), Please help.

Hello everyone, I have a new Razer Kiyo X. The camera works absolutely fine with programs such as Skype, Discord, Teams and Zoom; however, any time I try to have a Google Meet call (unfortunately my client’s preferred method of connecting) or Teams meeting in browser and not the desktop program, it does not work. I tried it with Chrome, then with Edge and also Opera, but it seems there is something blocking it. Is there a solution to this? I checked the updates, I even manually reinstalled the drivers, tried different USB ports, both normal and 3.2, tried Synapse, reinstalled Synapse...

Ive had my Basilisk for around maybe 1 and a half years and just recently i unplugged it from my pc and used it on my macbook. Usually after plugging it in my macbook and back to my pc again it would work normally, but when i tried it around a aweek ago it started having problems like sudden disconnects and reconnects that wont stop.Today when i turned on my pc it was working normally but suddenly it disconnected and there was a loud buzzing noise and when i reconnected it it just kept disconnecting and reconnecting and just not work and the lights just dimly flashed around every second.For me the mouse is very expensive and very comfortable so i wanna ask if I can fix it as it is the best mouse ive used so far.

Razer Basilisk V3 | RZ01-04000Issue: My mouse is around 2 years old and suddenly would intermittently stop working with the following description:  Mouse LED 'blinking' on and off with approximately 1 second intervals Device is undetected on synapse completely Device is undetected on windows device manager during 'blinking' off You can actually move the cursor during 'blinking' on Mouse would randomly work properly sometimes when plugged off & back on (most often not) Issue would also occur when pressing the scroll mode, DPI cycle & profile button on mouse Issue would also occur when starting razer synapseHave tried the following suggestions from the FAQ but nothing worked:  Updating the firm

My razer basilisk v3 sudden is not working, but the chroma lightning keep flashing 1-2 per sec flashing 1 time and there has a sound also, seems like electric shortage… after I unplug and replug in… same problem as well. This mice I bought on 2021… May I know what’s the problem about this mice?

I can use the keyboard using the dongle and the wired usb connection. But when using bluetooth there is only blinking, and the keyboard won't work. Windows 11 says it is connected , but it just isn't working. Removing it doesn't help, updating software doesn't help. Tried all the “solutions” with regards to bluetooth connections. 

I bought my Razer black shark V2  X  headset on noon UAE last november, decided to open the box again and found that card with the QR code for the 7.1 surround sound and followed all the instuctions to get the activation code just to get hit with the Product is already registered 

My razor gold card is damage with3 code missing    

Does anyone have the IPA installation file for the Razer Zephyr app? It has been removed from the App Store, and I can’t connect my iPhone to my Razer Zephyr now.

Hello all, I’m pretty sure I have a hardware issue.    Been getting the blue screen of death (which goes into a quick reset) very frequently on this laptop.    I’ve followed all of the standard instructions on repair (drivers, updates, fresh installs, both Windows 10 and Windows 11, turning off BIOS features, etc) and nothing is working.  If I had to guess I’d think it’s heat related, but the CPU is not running hot (been monitoring that).  also tried running the fans manually.  and its still crashed.   Usually likes to crash when I’m typing emails in Outlook vs when I’m in a game (I’ve run Heaven benchmark over and over and that doesn’t cause it to crash).I’m not necessarily looking for troubleshooting as I think I’ve done it all (although I’ll take  and try tips), but I’d like to send this thing in for repair and/or replacement, however they do it.  The problem is that tech support keeps me on hold for 10 minutes and then hangs up.  Any thoughts? Left out that

I am trying to record a macro which is a simple series of keystrokes.I won’t obviously show the actual keystrokes, for security reasons, but, in short, whenever I use the # key, although it shows it as the # key whilst recording, as soon as I click Stop Record, it switches that keys value, and only this keys value, to a 3 (for both DOWN and UP).So what should be jkl;’#, as it shows when it’s recording, actually saves as jkl;’3.I’ve checked my keyboard mapping, reset the keyboard and my profile and even reinstalled Synapse (I’m using Synapse 4 BTW).It’s annoying, as I use this key extensively, hence the reason for a series of macros, but if it’s going

hello, ive been trying to update my wireless dongle to the latest firmware, and it keeps failing for some reason. im able to update the mouse alone, but not the dongle. please help

my huntsman v3 pro keeps disconnecting then reconnecting.. i attached a videoyes, and i tried uninstalling and reinstalling, doing everything that support has told me to, and this issue keeps goign on for more than 3 months. linkplease fix this issue, i did not pay $250 for this stupid glitch to stop me from using features of synapse

my usb keeps disconecting all the time, i try everything and nothing works :( 

I can't change my phone number, I no longer have access to it and I don't have a backup code. I can log into the account

I got a Razer Basilisk Ultimate as a gift, and the scroll wheel has recently become faulty When I scroll down, sometimes the scroll is not registered, sometimes it scrolls down multiple ticks, and sometimes it scrolls in the opposite direction. I have unplugged and plugged in the mouse and the port, I have bought a can of compressed air and blown into the mouse wheel many times, but the mouse wheel is not working still.  Please advise. 

Hi i am having trouble with my razor naga v2 hyperspeed right mouse button. It makes the click noise but nothing happens.I have tried restarting my computer, changing usb ports, cleaning my mouse with compressed air, resetting my mouse to default settings, logging out of synapse and trying it on another pc.Changing from bluetooth to 2.4 makes no difference. Any help would be appreciated, thankyou in advance.

Hello, I have bought a Blackshark V2 X headset, and I am trying to register the item to get the activation code for 7.1 Surround Sound but it says item already registered. Your help is appreciated.

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I Tried to purchase 50 razer gold , transaction is stuck on pending, opened a ticket but no update, and no agents available on chat. How can I get a hold of someone to resolve this.

 Pretty much the title.  I’ve rebooted, updated the software etc.  Currently I have the hub connected to my PC via USB-C and my headset also connected via USB.  It won’t charge, just sitting at 0% battery.  The headset works great while plugged in, but the hub doesn’t seem to control anything on it.  Making it rather pointless….Tried updating the firmware - but it gets stuck at 50%  I’m at a complete loss here.  Just pulled this thing out of the box and it’s essentially a wired headset and the hub is just going back in the box at this point.  I had PC USB selected on the hub as well, no dice. TL;DR: Headset won’t charge.Hub doesn’t control anything.

Synapse says that there’s a “FIRMWARE UPDATE AVAILABLE” for my RZ09-0510. So, I downloaded this Razer Updater from the Razer’s website:However, when I run it to install the Firmware update, it freezes after pressing the “UPDATE” button.It says Frozen right there, even after half an hour or more, does nothing. And when I see the Program in Task Manager, it says “Not Responding” right after I click the update button. Tried multiple times, same result. My windows is fully updated and all programs were closed while running it, as suggested by Razer. 

I was setting my  controller in the xbox controller app, then an update appeared I accepted it and after a few minutes the controller turned off and it didn´t work again anymore, not even in my PC,  I´ve tried to update it again from my PC but it doesn´t work if someone could help me please 

My mouse was working perfectly fine last night, I turned it off and went to bed.This morning when I attempted to move my mouse around after turning it on, there were no lights, there was no detection of the device within Razer Synapse with my dongle or mouse (headset shows up fine).I have tried unplugging and replugging it back in, I have tried take out the dongle, I have also tried the reset (LMB+MMB+RMB) and still, no activity from my mouse. How should I go about fixing this issue?

I put the adapter on my pc and my ps5 and isn't working at all i put in multiple ports usb c and usb a with the extra cable and isn't working and when connected with Bluetooth and in some game from steam (helldivers 2, Doom Eternal...) the sound isn't working at maximum its like it is 30 % and this happens in the Bluetooth only in some games i have the device 1,5 year now this is the first time a problem found woth it before i used only the adapter with my pc and ps5 and it worked very well but now no adapter and some games isn't working well as well i don't know what to do i spoke with store i bought it and they say the insurance it's only 1 year and now i am stack and I don't know what to do please help