Razer Support

I just bought a Kaira Hyperseed headset and everything works, but it is stopping Live streaming from working on Xbox. Can anyone help please?

Hello, my Blackwidow Chroma V2 appears as "Razer Bootloader" in the Device Manager. It is not working. Please don't ask generic questions as "Have you tried connecting it to another USB-Port on another PC?" I've done all of those things already. The corresponding Firmware Updater, which is available on mysupport.razer.com "Firmware Updater v1.01.00 r2" November 27, 2018 puts me into an infinite loop. It is clear that I need another, working, Firmware Updater for my respective model (RZ03-02032). I would appreciate your help on this matter, Thank you very much. :smile_:

Hello! I own a Razer Hanbo Chroma 360mm AIO. The issue is that I do not have an AMD Mounting Bracket for it. Is there any way to get ahold of one? If so, how?

I tried to connect the usb in my phone and put the Xbox edition blackshark v2 pro headset but it wouldn’t detect the headset nor I couldn’t see the Xbox edition blackshark v2 pro but the only blackshark v2 pro available was the PlayStation edition.

Whenever I set a different time for wireless power saving, it resets itself to 2 minutes. I can't use any other time for this option. Also, even if I set my mouse to 8000Hz, it won't go above 2000Hz, it doesn't matter whether Synapse is open or closed. I tried it on a different PC and still had the same issue. I had another mouse that could reach 8K. My Viper arrived yesterday.

Hi, just unboxed my headset today, downloaded synapse 3, detected my headphones and all, have the mic working and the settings do apply to it but my equalizers don’t apply even if I floor all lows, mids and highs, it still sounds the same…I tried changing the EQ with the button on the headphones, the equalizers change but the sound sounds the same always.What gives?

I currently cannot access my account because I lost access to the phone number used for 2-Step Authentication, old phone and I no longer have my backup codes.I still have access to my email and can verify my identity.Please assist me in recovering access to my account or resetting the 2FA method.

I’ve had my Razer Turret for my Xbox for over 3 years. But lost my dongle when I was moving houses. Is there any way to get a replacement dongle? I haven’t been able to use the mouse with it for awhile and I’ve been using a cheap bad one. I like the one it comes with just can’t use it without the dongle.

Hi Just purchased a NAGA V2 Pro and although it shows in my Bluetooth attached lists it does not work. If I connect the charging cable to my PC (windows 11) it works fine. Tried it on laptop also WIN 11 and it works fine with no issues connecting via Bluetooth. I have Synapse installed on my PC (not on the laptop) and have tried all the suggestions on the support page. When I try holding down the three mouse buttons as suggested the displays do not flash as they should. I've done the whole uninstall reinstall stuff but no luck. Any ideas?

sono passati circa 4 mesi da quando ho comprato questo mouse  e ultimamente mi sono accorto che il tasto della rotellina non funziona ho già provato a resettare il mouse, cambiare porta usb e ad assegnare altre funzioni al tasto ma niente ha funzionato.c’è altro che posso provare a fare? 

I Need to change Mobile Number, no access to the old one and I even forgot my old phone number 

I cannot register my razer black shark v2 x that i bought today, it says that it has already been registered

I bought my razer headset and i wanna unlock the headsets full potential but the licence code is arased and i cant scratch it  

Hello. There was no scratch card with an activation code in the box with Razer BlackShark V2X, so I used the "Online service with a surround sound activation code 7.1". Then I tried to activate the software, but it just keeps on saying “Your activation code is invalid”. What can I do? Can someone help?

I just got my nommo v2 today.When I want to watch a movie, the central channel, where all the voices are, is being suppressed. When I switch to stereo or THX in synapse, I can hear the voices for a second, but it immediately suppresses them again. this is very disappointing. I can’t find the setting in synapse to solve this.Please, support, help me. Otherwise this is a pretty useless, expensive setup that will be returned. 

hi reazer team . I bought a Razer surround headset, but I did not receive the code to activate the surround feature. I only received a card with a barcode on it to do that. When I enter it from my phone, it takes me to the site. How do I want to activate the feature without a barcode and from the card? I have the card with it written SCAN the QR code to download and unlock your free Razer 7.1 surround app activation code via Razer ID registration and next to it is the barcode. Can I get help please? Also I can't hear it on my computer but on PS5 and other devices I can hear my friends' voice and they can't hear me only the game's voice

i recently received the blackshark v2x model I bought from the n11 internet store, but when I put the headset on, I noticed that the sound was very, very low, then I tried to register my product from the 7.1 surround sound application, they said gi, I tried to register my product from razer id, they said this product is already registered, please help, I can't use the headset

Yakın zamanda ‘’N11’’ adlı online ticaret sitesinden  ‘’Razer Blackshark V2 X’’ adlı kulaklığı aldım ‘’https://razerid.razer.com/products/new’’ sitesinde kulaklığımı kaydetmeye çalışırken şöyle bir yazıya denk geldimLÜTFEN Yardım Edin yeni aldığım kulaklığı 7.1 Surround özelliğini kullanmak istiyorum. LÜTFEN YARDIM EDİN !

Hi I was trying to add my phone number as part of 2fa and also activate google authenticator yesterday on my phone but when i wanted to add my phone number, my account got locked and the message read ‘’ your account has been locked , please visit support customer service for more info’’. I did reach out to razer support via ticket while live chat was not available for the whole day but i did not receive ​any response from the support team yet.Is there any possibility to notify the support team or check out and unlock my account so i could add my phone number and be on my way please? Thank you​​​​​Razer ID : KaZe69jxTicket ID : 250719-002067

merhabalar ben 15 haziran 2025 tarihinde yurtdışından razer blackshark v2x kullaklık satın aldım elime bugün ulaştı ama kulaklığı kayıt etmek istediğim zaman bu kulaklık zaten kayıtlı yazıyor bana yardım edebilirmisiniz

problem with registering my product code to access the software it says that the product code is already used even though I just received it

Merhaba, N2 web sitesinden yeni bir Razer Blackshark V11 X satın aldım, ancak Razer ID'mle kaydetmek istediğimde zaten kayıtlı olduğunu söylüyor.

Hello, I am trying to post a message to Razer.ten and I am seeing the message “Something has gone wrong”. This is to continue a support conversation.Anyway one got any ideas?On my PM page, I can’t see a PM button create.Thank you.PS _ Razer.ten - I un installed the mic and headset drivers and the audio / headphone are still cutting out, when I plug my mic back in,  on my  (See below), take the mic out and the headset audio is working again.  

ctrl alt win space fn left down right 0 . rightEnter can’t working

I am experiencing an issue with the battery of my Razer Blade 15  (2020 base model) laptop. I would like to purchase a replacement battery (Model no . RZ09-0351) and inquire about its price and availability.Additionally, I would like to know if it is possible to have the replacement shipped to my address in Nepal/IndiaI would appreciate your assistance in resolving this matter as soon as possible. Please let me know if you require any further details.Thank you for your support.