Razer Support

I recently purchased the Razer BlackShark V2 X - Wired Gaming Headset - FRML. I completed all the steps for activation, but the activation code sent to my e-mail address is incorrect. What can I do to get a new and valid code if possible?

Hello :) I bought a Razer Cobra like 3-4 months ago, in the beginning it worked perfect.. best mouse-upgrade I had in long time. Until it started to get “blackouts” every couple of minutes. I cant find the reason why, I use same mouse-pad as I did to begin with. I tryed re-installing my drivers aswell and update everything related to it. nothing works, the “blackouts” are still there. What I mean by “blackout” is, I can use the mouse as usual, but all of a sudden the curser doesnt reacts to my movement. Please help me, cause I like the mouse!

Need Help With Change Number Account and update profile 

Hello Support i need help cant register razer blackshark v2x it said already registred although i buyit new

basically, my keyboard (when im game) was very late and sometimes just got stuck and i couldnt do anything no matter what i pressed. im pretty sure this is jot any problem with my pc being too low or anythinf be ause ive got quite a machine. i tried telling chatgpt about it and it told me to do a reset on my keyboard by holding esc + caps + spacebar whem plugging it back in and holding it for 5 seconds. what happened is the reactive mode suddenly activated and now theres no impit being detected from my keyboard. after a few seconds of being in the dark because the reactive mode is on and im not pressing anything it just goes back to wave mode and when i press a key it goes back to reactive again. tried restarting my pc, reinstalling synapse, updating drivers. everything. whats the wierdest part is that its fully detectsd by windows and synapse but its just jot detecting any inpitby the way keyboard is the razer ornaga V2 and i dont know if its exactly bevause of the escape + c

I wanted to import my chroma studio profiles from synapse v3 to v4 and realised that some devices were missing. For Example, my nommo chroma will show up with one side in one profile but will show up with both sides in another. However, my huntsman elite will not show up at all.

Razer Basilisk V3 X HyperSpeed | RZ01-0487 disconnecting after few seconds of pluging into the computer. The problem started after i changed DPI for the mice in the Razer Synapse. Now after pluging into the computer, I see the device for about 2 seconds and it disconnectes. Not possible to even change the DPI to previous ones, because i can’t go into settings of the mice… (2 seconds of visible mouse, when press into settings it just cancels)

I’m having a hard time figuring out how to get my Razer Blade Pro 17” (2019) to wake from sleep using a Lemorele USB 3.0 Switch with a keyboard/mouse attached to switch. I looked in the power settings and didn’t see any options that would apply, looked in the bios and didn’t see any wake from USB option, and couldn’t find the USB switch in the Device Manager. I’m wondering if there is some other razer specific setting or program that would keep me from waking the PC?

As per topic, I recevied the email for the THX Spatial activation code as I register my new headset. But apparently  the activation code has been used by other people.

activation code not come with box and also i cant register my headset 

I bought headphones Razer blackshark X, but my Activation Code 7.1 already used

I bought the mouse in the month of August, I have been facing connection issues while I’m Using it and it generally disconnects multiple times. How to solve this issue.

It dosnt power on when plugged in I’ve used different cords and plugged into different pluggins on a ps5, Xbox one series s and pc the ports not messed up I’ve used the keyboard like 4 times over a lil under a year now but it’s been kept up nice on a shelf and still looks brand new but when plugged in it shows no light and does not a single key interacts when pressed I don’t think it’s acting like it’s not getting power. (Special edition if that matters prolly don’t tho)

A day ago my mouse started to fail, I tried to disconnect-connect , but it made the situation worse. When I connected the mouse the light didn't light and the mouse wasn't detected, I tried to restart it but it didn't make any change, Idk what can I do because the mouse is in perfect conditions, the only fail is that the mouse doesn't work and it doesn't restart, I saw a reddit and post in this site about a man that solved it with some special drivers, I tried to install the drivers of my mouse but it didn't make any difference, if one razer helper could help me I will be happy

I’m running Synapse 4.  This has been an ongoing issue for both of these games.  I have the controller settings disabled in both games and with Steam but the game still sees the tartarus as a controller.  I know this because the 8, 12, 13 and 14 keys start acting as movement keys.  I’ve tried unplugging the controller, starting the game and then plugging the controller back in once the save is loaded.  No go.  I tried switching usb ports.  No go.  I switched back to Synapse 3.  No go.  I’m going to uninstall and reinstall Synapse again this morning but I don’t have high hopes.  The odd thing is the controller works fine in other games such as Diablo 4, New World, Hunter Call of the Wild and others.  Can you please help me with this? 

Support Request:RazerID Account Update and Replacement Parts Inquiry Dear Razer Com, Insiders and Supporters, First of all, I would like to apologize for this method of contact, as this is my first time submitting a support ticket.I have several issues I would like to address: 1) Updating RazerID Account Information:The email address linked to my account is no longer accessible (compromised), and I also cannot access the 2FA codes due to a new phone and number. Could you please disable the current two-factor authentication and update my registered email address and mobile number as follow via privat Chat or Ticket ?•New Email: ***********• New Mobile Number: ********* I am unable to update my account information or delete the account myself due to the loss of access to my “gmx.de” email account. If verification of my identity as the owner of the Raz

Hi, does somebody knows how to fix razer headphones ?, currently i am using razer kraken headphones the kitty edition, and everytime i pull the sound up to 100, they disconnect and connect back in, does somebody know how i can fix that ?

Someone bought me a Razer Gold gift card for $30 but I am not a gamer. Is there any way for me to get that cash?

I am trying to connect my new mouse I just got (the razer viper v3 hyperspeed) but it wont detect it in the synapse 4 software. It does show up in my dashboard as a device next to my keyboard but it wont get passed the loading phase, it is literally sits on detecting device for almost a whole day, anyone know what to do?  

I have created several support tickets and chatted with support agents on my mice not working and I was told that an RMA was being processed. Till not there has been no progress. It is frustrating that I have to keep getting back on the same. Attached are all the cases. If you are not willing to process RMA, please let me know on email and I will forget about this. 

Hi All, I have purchased the Razer Blade 16 (2023), and dont know if I should be worried.I am new to gaming on a laptop, and surprised at how warm it gets / loud depending on if its on silent, balanced or turbo.  Should I be worried that it will overheat and get destroyed?How do I know what mode to keep it on, or should I just always run turbo while gaming? (of course I want to run it on silent)To be honest im also surprised by this when paying this much for a product, but maybe that is inevitable because of the material its made of?Please let me know if you have answers or experience yourself.Thanks! 

hey, while i was trying to get the sponge off the left side of my headset i accidently put a knife inside the driver because i didn't know what i was doing and i though that wasn't in that  place, before i did that and i gave up the headset stopped to work on the left side so what can i do? can u support me? pls tell me what can i do.

I got the Blackshark V2 Pro 2023 recently, but when I connect it to my phone via bluetooth, there is no mic monitoring. I read in another article that the PS5 version has sidetone / mic monitoring over Bluetooth and I am concerned that the reason why is the Razer Audio app on Android. Mine is the PC version (USB A adapter).  Anyone have a fix or can you confirm that yours has sidetone via Bluetooth?

Hello, so I was excited to purchase a Razer Deathadder v2 Pro and try to go wireless once again but for some reason I cannot get the 2.4Ghz dongle to activate. The mouse is detected by Synapse and works fine when plugged in, it also works fine when paired via Bluetooth. However the dongle won’t work no matter what I do! Please help me. :(

Hello,Okay so i got a question if i buy an any headset and its like has broke or i dont want them in 2 weeks i could sent to you guys? I am asking because i live in Europe - Lithuania and if i ship to you guys for me the shipment would cost or it would be for free thats was my question