Razer Support

Hello Razer Support,I tried to purchase Blessing of the Welkin Moon for Genshin Impact using UPI.During payment, I first scanned the QR and paid ₹499 successfully. But after payment I noticed the mobile number was incorrect, so I changed it and a new QR/payment request appeared.Now the payment has been deducted from my account, but I did not receive the Welkin Moon or Genesis Crystals in-game.Please help me verify the transaction and either deliver the purchase or refund the amount.Transaction ID: [Your Transaction ID] UTR Number: [Your UTR] UID: [Your Genshin UID] Server: AsiaThank you.

Hello Razer Support Team,I am writing to request a replacement for the USB wireless transceiver (Model No.: RC30-0378) that came with my Razer Barracuda X (2022) headset.The dongle has completely stopped working. When plugged into any USB port on my PC, it is not recognized by Windows at all — no sound is heard when connecting/disconnecting it, it does not appear in Device Manager, and the headset cannot be used wirelessly. I have tested it on multiple USB ports and the issue persists. The headset itself works fine via Bluetooth, confirming the issue is isolated to the dongle.Purchase details:- Product: Razer Barracuda X 2022 (with USB Dongle RC30-0378)- Order Number: [removed by moderator] - Purchase Date: 12/12/2023- Retailer: Skroutz (Greece)Although the 2-year warranty period has recently expired, I would like to kindly request a replacement dongle as a goodwill gesture, as the product failed without any misuse on my part.Please let me know if there is anything you can do to help,

Ordered a Huntsman V3 pro mini and need RMA. Can’t access invoice as I ordered as a guest at the time. Any help appreciated 

As the title says, the voice that plays to say things like, “power on, power off, mic on , mic off, pairing, ect” is VERY loud to me.I’m a person who is autistic, who normally uses headphones to block the noise around me so I can function better during tasks. On a normal day my hearing is just way to sensitive to cope with just normal people sounds. I got the v4 becuase it was simalar in features to my arctis 9x that broke, and I wanted to try something else. The headset and equalizer options for the Kraken V4 are otherwise really stellar, but this one issue makes it really hard to like it. My prevous razor headset I have been using in interim of having no headset at all didn’t have this loud system voice. I was not expecting a loud system voice to be on this model. (Previous headset from Razor is a Nari so, pretty old for a peripheral I’ll admit.)Things I have tried already.Turning the volume wheel all the way down. → The voice remains the same volume Staring @ synapse to see if there

Hello Razer Support,I am experiencing a persistent audio issue with my Razer Blade 16 (2024) – RZ09-0510x.The problem only affects the internal laptop speakers. External audio devices, including my SteelSeries wireless headphones, work perfectly without any distortion or degradation.Description of the issue: Every time the laptop is restarted, the internal speakers initially sound perfect. Approximately 15–30 seconds after audio playback begins, the sound progressively degrades. The audio begins shifting toward the right speaker/channel. The sound then becomes muffled, compressed, and lower in overall volume. The degradation continues progressively while using the internal speakers. Rebooting the laptop temporarily restores perfect sound again, but the issue always returns after a short period. Important observations: The speakers themselves appear physically functional because audio quality is initially excellent after every reboot. The issue does not affect Bluetooth or w

Hi. I just bought the controller to find your there is a stick drift. The right stick leans to right and doesn't return to the center. Because of this i had to increase deadzones. Will there be any option in the future so i can calibrate via the app this issue?

Hi all,Thinking of ordering a Razer Basilisk and using it with Mac using the new Beta Synapse software. I have a question about using the Razer Synapse software - prior to ordering the mouse ...I know with Logitech with the MX Master 3S i can set shortcuts that are contextual depending on app. So for example an auxiliary mouse button in Obsidian can do "Ctrl+E" when that program is open, but in say Word, it can pull a different shortcut. Or it firefox, a pair of buttons can switch tabs left and right, but in chrome, it can zoom in and out.Can I please ask if anyone know, if Razer synapse allows you to do that?I downloaded the software but it won't allow me to do that without a Razer mouse plugged in ...Thanks if anyone can advise! 😄 

1. Razer ID: Jhonick2. Email address that is associated with Razer ID: jhon_steven_1996@hotmail.com3. New Email address: jhonses1996@gmail.com4. Date of Birth:28/02/19965. Full Name: jhon steven eusse socha6. Phone number: 30177930607. Country: colombia

Hello, I have the same issue as the one reported here:  Secure Boot Violation – Invalid signature detectedPattern:Happens after shutdown (not just once, keeps repeating)If I disable Secure Boot → system boots fineAfter next shutdown → error comes back againWhat I’ve tried:Reset Secure Boot keysEnable/disable Secure BootChecked BIOS → already up to dateSo far nothing fixes it permanently.What is the permanent fix or does Razer recommend that I keep secure boot disabled?

Hello, Today i say on synapse a new update was available and decided to install it. But when i restarted my laptop, i got a red message saying ‘invalid signature and had to turn off the secure boot for me to proceed to my desktop. ( which was not easy for me to figure out at first , i am not tech savy) I Thought of doing a restore of my windows to just rest everything so maybe it would fix the issue of having secure boot disable ( i heard its not great to have it disable for only game). , but apparently the best option is to restore the keys ...but i could not find this option when booting,I could not find any proper fix and am not wondering what i could do that will not damage my laptop :/ Anyone facing the same issue ? ps: i checked bios info in msinfo32 and it says : BIOS Version/Date    Razer 2.09, 12/01/2026 Thanks  

Se me descuenta el crédito Pero no llegan las recargas al free fire 

Hello Razer Support,I’m trying to submit a service/support ticket for my Razer product, but I’m unable to continue because the system does not recognize my serial number.After entering the serial number, I receive the following error message:“We were unable to locate your serial number in the system. Please check that you have entered the correct serial number.”I have double-checked the serial number several times and made sure it was entered correctly. I also tried scanning the barcode to make sure I did not misread any similar characters, such as 0/O, 2/Z, or 1/I. However, the barcode scanner reads the exact same serial number.I also tried registering the product through razerid.razer.com, but the serial number was not accepted there either. The website showed the following message:“UNRECOGNIZED SERIAL NUMBER. Please double-check similar characters such as: ‘I’ and ‘1’, ‘O’ and ‘0’.”Because of this, I cannot proceed with creating a support ticket or registering my product.I found a s

Hi. I have been looking for a battery replacement for my Razor Blade 15 -late 2020 (Model No.: Rz09-03519), but I can’t find anything? Does any of you know where I should look (within EU)?Battery model = RC30-0351 Thanks./Chris

I accidentally threw away the the box to my Kraken V3 X and never registered it but now I want to but i now don’t have the product code and I only have the s/n

The card is telling me it’s used I wanna know when the card was trade 

The title says it all. I have a set of Razer Blackshark V2 Pro headphones and recently started experiencing a strange issue. In wired mode (using the provided cable to connect to the headphone jack), the sound works well in both sides of the headset. No complaints. However, when used in wireless mode (plugging the dongle into the computer), I get no sound out of the right headphone at all. The left headphone and microphone work perfectly, as well as the other features. This remains true across devices and operating systems, as I have tried it both on PC and Linux on several different computers. I encountered this issue before, and it resolved with some debugging, but now that it has come back I'm completely stumped. I followed every recommendation I could find in Razer's debugging help, but to no avail (including updating the firmware of the headphones/dongle, reinstalling the system audio drivers, playing with settings in Razer Synapse, rebooting the device, plugging the dongle into

My Razer Naga V2 Hyperspeed defaults to the onboard keys when locking my Windows 11 screen.The side buttons are not the normal profile keys 1 2 3 4 5 6 7 8 9 - =Button 2 displays the key 9 for example only on the lock screen. I have updated firmware to v1.01.00_r2 and tried factory reset and profile resets but no change. 

Ma batterie (RC30-024801) a cramé et je cherchais un site fiable ou vendeur fiable mais en vain peut être est ce possible dans trouver sur le site officiel ?

I’ve recently ordered the Wolverine V3 pro from Galaxus, thats a swiss electronics shop, i used the controller two times now and on the second time i tried to use it, it got extreme stick drift, like EXTREME i cant do anything the stick pulls everything to the right and i cant move even a bit, i contacted the support and did the Update like i was told to but the problem remains the same, i can even tell what the problem is because i never damaged the controller or got it dirty, i always keep it in the case after use, i would be happy if someone could help me, if not i will return it and order a new one because i cant play like that i cant even turn off the xbox with the controller like that, thats how extreme the stick drift is. Thank you

Wolverine connects fine with dongle. App works fine to customise setup. Controller works for about 5 mins then sticks and paddles stop working in drive mode and in Forza menus. Exit to Xbox menus and all is fine. No issues at all with Xbox controllers.

I’ve been using this headset for a year or two and haven't had any issues. Although after booting up my pc as normal its started doing a popping sound and would disconnect and reconnect and freeze up my games, I figured it might be my wire but after flinging it around and bending it I couldn't get it to replicate the issue. I’ve tested it on my PlayStation 5 and after a 3-hour game session didn't have the issue once, I’ve plugged it into the back of my PC, and it didn't change anything. I’ve been looking around the forums trying to figure this out, messing with the power options of USB, flashing my bios, fresh install of windows, reinstalling drivers/synapse and not allowing apps to take control of the headset none of it worked. I tried looking for a firmware download for this headset and apparently it doesn’t exist. I'm hoping someone can help me resolve this whether it be a good Samaritan, or someone from razer as it's a very annoying issue and am on the verge of just buying a differ

I bought almost 50$ worth of brawl pass plus from razer gold in the past, but now when I wanted to buy the brawl pass plus, couldn’t find it in the razer cold website, if you I cant use razer gold on brawl stars ill be really sad because I dont have a credit card and this is the only way I am able to buy things in brawl stars

reinstalled synapse, uninstalled audio devices, updated drivers, followed all the steps in the support guide. im out of ideas. 

I requested the image, provided link gives me “error 404”, and the link sent on email says: The resource you are looking for is not availables... Please consider contacting the System Administrator for assistance.

Hi everyone! I hope everything goes well.I want to register my Razer Enki. I have serial number under the chair. The problem is last 3 digits are defective and I can’t read. I have also Product number from my invoice. How can I fix this problem? I try to reach different support chats but none of them are working. Is there a mail or something else I can reach Razer? Or can you guys give me a solution? Thank you so much,Regards