Razer Support

Goodmorning,Quick scenarioI have a Razer Naga V2 Pro and I am using a HP Omen 27K screen with build in KVM switch. My mouse is connected into this KVM switch. IssueWhenever I double click my Razer mouse the KVM activates and swaps to the other connected device (desktop and laptop connected). Which is really annoying ofcourse because double clicking is rather common action to perform. Troubleshooting steps takenI tested with another laptop connected to my screen and gives the same issue.  I updated all drivers and reinstalled the peripheral. Tested with two other mouses and non of them had the same issues. Made sure no keybinds or macros where installed on the mouse.  Checked and adjusted usb power management settings. 

Please help me: So, my PC was messing up so I factory reset it and had to reinstall Windows 11 by using a bootable USB. Fresh OS, but I don't have the necessary drivers, so no internet or really anything working in the Device Manager, not even the touchpad. I'm trying to fix it by using installing the Razer recovery image. I downloaded it by entering my Razer Blade 17's serial number and then extracted it on my 32 GB USB. After all that, booted into Razer recovery and saw this message: "This preload image is not suitable to current system. Error code: AsusTek Computer Inc" However, I followed all of the steps Razer said and I downloaded the correct recovery for my laptop model/serial number.

I was tidying up my PC because I had just taken it apart to service it, and I accidentally pushed it too hard, causing the mouse's USB dongle to get squashed between the PC and the wall. It stopped working, and I had bought the mouse less than a week ago. I tried to find replacement options, but none of them seemed reliable. The same accident happened about a month ago. Today, I found a way to speak directly with Razer support, and I would like to know if there is any way I can get the mouse working again.

Hey there,I’m trying to put an order but there’s no options like Affirm upon the time of buying to setup multiple payments to build credit score. Could you confirm if multiple payment is available? Impossible to find any topic related to that in the forum or the FAQ Thanks in advance (picture attached below)  

I bought new headphones, the box was opened, the card with the code is missing, and when I try to activate with the serial number, it says the code has already been activated.

Hello, how can I register my headset if I lost the box and can’t enter the Product Number?

Hello, I'm attempting to start a return or exchange for a controller I bought from the Razor online store (Kishi V3) that does not fit the item I bought it for (Legion Tab Gen 3). I want to either return the V3 and purchase the V3 Pro, or else exchange the V3 for the V3 Pro and pay the difference. I also just PM'd the RazerCustAdvocacy Reddit account with further details.When I try to go to the return page (https://returns.narvar.com/razer/returns) and I enter my order number copy/pasted straight from my initial order confirmation email along with my email address, I get an error saying order can't be found, but the information I have is correct. So I've turned here for some assistance, please and thank you!I also posted to the Razer reddit tech support thread for September:

When im find to link support?PING

Hi,I was wondering if it is possible to only buy the Zenlesss Zone Zero mousepad without purchasing the mouse?Edit: you can xd

Need to unplug and replug the usb dongle when starting Windows for Kraken v3 Pro to connect. Every day. On a $200 headset.Tried all the USB, USB2 and USB3 ports on the machine. It does always the same.The pairing utility works but it doesn’t fix the problem. The next boot it goes back to the same problem. This level of incompetence on a product of this price tag is infuriating. 🤦🏻

Hi, my Razer headphones won’t connect. I’ve tried a thousand things, but neither the app nor Bluetooth can find them—it’s like they won’t pair. Just to clarify, they are brand new. I’ve tried things like manually resetting them by holding each one inside the case, but they still don’t work. They’re new, so if anyone knows a solution, please let me know. Thanks!

I bought on Amazon razer buds. I'm trying to connect then to my phone, but i simply don't find them. I charged them, but when I turn them on, after a while, like 1 minute they turn on.  please help I'm trying to connect them for like 1-2 hours😭

I’ve recently got a wolverine v3 wireless controller and it doesn’t seem to want to connect to the dongle no matter what I’ve tried. I’ve tried the different usb, tried it in the laptop and still nothing. Do you have any suggestions on how to fix this.

I bought new headphones, registered them, but the 7.1 sound activation code didn't arrive in my email. The Razer website says that this product doesn't support this feature, but it's listed as supporting it. What's the issue?

15.09.2025 tarihinde şarz etmek için Typ-C kablosunu dongl’dan çıkardım ve mausuma taktım ve ekranımdan mausun imleci kayboldu mausumun üstündeki küçük tekli ışık yanmayı kesti .. biraz şarz ettim komple şarzı bitti umudu ile…. Ne yaptıysam mausu kullanamadım ekranıma hiç gelmedi . Kronik sorunlu galiba arın garantiye vericem mausu alalı daha 3 ay oldu ...

i recharge my razer gold account yesterday and i was trying to purchase something but i am not receiving the otp to buy something and Razer gold is not sending me the otp and says unexpected error this time please reload the page i reload but same thing is repeating please solve this problem so i use Razer gold.

HiBought a Razer gold card of $140 and the serial code is not complete 

Hello, there was a problem with two-factor authentication, for some reason after transferring the application with keys to a new phone, the codes for the account stopped working. I tried to find the Razer support service, but I could not find either it or an article on how to reset 2FA.I can provide the account data, in the form of a nickname and email, as well as serial numbers of devices, to competent specialists. Please help

My keyboard stopped working and I was stuck in demo mode. I tried all the different combinations as well as updating the firmware and updating Synapse. It finally started working again but whenever I open synapse it doesn’t respond. In my device manager it doesn’t say the name of the keyboard anymore like it used to, only HID Keyboard Device. I’m a PC noob, please help!

I own a Razer Blade 14 (2022), model RZ09-0427.Current BIOS version: 2.02 (2022-04-02).After installing the latest Windows 11 24H2 cumulative update (KB5065426), my laptop started experiencing serious stability issues: Random reboots, especially when exiting games. BSOD with CRITICAL_PROCESS_DIED. CPU running extremely hot (often ~100 °C). From community feedback, it looks like updating the BIOS improves stability and cooling behavior on this model. Unfortunately, the official BIOS updater refuses to run on my system.The problemWhen I try to launch the BIOS updater (from https://mysupport.razer.com/app/answers/detail/a_id/5915), it closes with:“This firmware tool is for use only with Razer Blade 14 and compatible system. The application will now close.”

I bought DeathAdder v3 Hyperspeed with a hyperpolling dongle and arrived today, but the dongle didn't work, while the mouse worked fine. I tried to connect the dongle to my PC to update the firmware, but it didn't show that the dongle was connected, so I couldn't proceed with the update. It didn't show up on synapses either. How do I fix it?

i just bought new razer blackshark v2 x and when i try to connect to 7.1 surround it tells me ur device already registred and i can’t get code 

Fiz uma recarga no sabado e ate agr não caiu os creditos, mas ja foi debitado no meu cartão de credito, tento entrar em contato com o suporte e ngm me responde

I’m having a continued issue with my Razer Blackwidow (2019) having random keys stuck.  Doing searches I’ve found that there are people claiming that there is a secret “1.3” version of the firmware for the keyboard that attempts to fix the issue, but I don’t see ways to get a version that works in 2025 right now. While I like Razr products in general, I’ve been frustrated by this issue for a long time, and reviewing my current input products.