Razer Blade Pro 2020 can't update Nvidia drivers
Userlevel 1
Can't update it and tech support has no clue how to get this fixed. It is going to be escalated. Let's see how long it takes to get this resolved.
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Userlevel 1
https://www.3dmark.com/pr/846316 = Port Royal
https://www.3dmark.com/spy/17839887 = Timespy
Hi, this is the two bench i've got on the new RBP 17 4k 120hz rtx3080. It's seems to be better whith high resolutions.
The gpu tdp is about 100watts with dynamic boost, a little bit frustrating considering it has the best cooling solution of any laptop competition.. Razer need to update the bios quickly !!
Black screen appears only in battery mode.. i'am with support to fix this issue.
https://www.3dmark.com/spy/17839887 = Timespy
Hi, this is the two bench i've got on the new RBP 17 4k 120hz rtx3080. It's seems to be better whith high resolutions.
The gpu tdp is about 100watts with dynamic boost, a little bit frustrating considering it has the best cooling solution of any laptop competition.. Razer need to update the bios quickly !!
Black screen appears only in battery mode.. i'am with support to fix this issue.
Everything is good! Download link was sent by elevated support. I downloaded the 1.04 Bios, and was able to manually install the July Nividia drivers without a hitch. Appreciate the help.
Userlevel 7
- Razer Support
- 7596 replies
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14 August 2020
seanjmary
Everything is good! Download link was sent by elevated support. I downloaded the 1.04 Bios, and was able to manually install the July Nividia drivers without a hitch. Appreciate the help.
Awesome! Thanks for letting me know. Cheers. :cool_:
Userlevel 1
I will try to get the firestrike bench tonight. The black screen issue is still there. 2 Times in 10 min when i'am on battery mode yesterday... With dedicated GPU ans 120hz activited.
seanjmary
Everything is good! Download link was sent by elevated support. I downloaded the 1.04 Bios, and was able to manually install the July Nividia drivers without a hitch. Appreciate the help.
Are you able to post the link for the 1.04 bios? I think I need to do the same thing.
Sad to see this issue also affecting the 2021 model.
I also created a case today. there is unfortunatedly no official bios 1.04
If this issue is related to the BIOS, are we likely to see a fix for the release of 11th gen Intel?
Does 11th gen use a new socket, thus potentially a different mobo and different BIOS?
Does 11th gen use a new socket, thus potentially a different mobo and different BIOS?
AndyMile0301
I also created a case today. there is unfortunatedly no official bios 1.04
No official 1.04 BIOS? That seems weird that Razer support would give an unofficial 1.04 BIOS link to people, doesnt it? I am so confused...lol
Userlevel 7
- Razer Support
- 7596 replies
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11 February 2021
Groumm
I will try to get the firestrike bench tonight. The black screen issue is still there. 2 Times in 10 min when i'am on battery mode yesterday... With dedicated GPU ans 120hz activited.
I replied to your PM. I've notified our team regarding this behavior since you are the first one I've seen on the thread reporting this issue for the Razer Blade Pro 17 2021 model. I'll wait for your follow-up.
Do we have anyone in here who got a Razer Blade Pro 2020 but never formatted the SSD and still has the original recovery partition? It would help all of us if that person could create a backup of that SSD recovery partition and upload it somewhere. I'm willing to pay.
One thing I'm interested in trying is what if we get back that original recovery partition and start a recovery, it'll reset our state of Windows to when we first got the laptops. It's possible doing so will fix this. If it works for me just one more time, I will not upgrade Windows or NVIDIA Drivers and happily spend my forever after on something that works.
One thing I'm interested in trying is what if we get back that original recovery partition and start a recovery, it'll reset our state of Windows to when we first got the laptops. It's possible doing so will fix this. If it works for me just one more time, I will not upgrade Windows or NVIDIA Drivers and happily spend my forever after on something that works.
LuizHBento
Hey, contacted support yesterday and they asked me some information (SN, System info, etc) and they sent me the BIOS update as well. I'll not post the download link here cause there may be some different versions for different systems, but highly recommend you all to contact them! Problem solved!!!
Thank you for posting that! I will open a case today then!
Update, got the recovery image from Razer Support. I’ll keep you updated
Update, performed recovery using recovery image, reset everything to stock. The problem persists.
Here is my case number: (*Omitted)
Why can't you just post a link to the 1.04 bios...
Why can't you just post a link to the 1.04 bios...
steelbrain
Update, performed recovery using recovery image, reset everything to stock. The problem persists.
thx for the effort
Userlevel 7
- Razer Support
- 7596 replies
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15 August 2020
LuizHBento
Hey, contacted support yesterday and they asked me some information (SN, System info, etc) and they sent me the BIOS update as well. I'll not post the download link here cause there may be some different versions for different systems, but highly recommend you all to contact them! Problem solved!!!
Hope this reply from @LuizHBento helps. Feel free to send me a PM.
Userlevel 2
Razer reps, any idea why resolving this problem taking so long? I get that you need to work with nvidia but seems there is significant amount of people struggling with this issue. Can you guys give us an ETA on this?
For transparency, the whole "PM me and we'll figure it out" has ended in RMA for me so far. They said the unit is defective and needs to be checked by a razer technician. Even tho this same thing happened last year and was fixed by a BIOS update.
Hi, just to chime in that my Razer Pro 17 (Late 2019) is also having issues, when on dedicated GPU and the laptop goes to sleep and wakes up, everything wakes up except the screen. Only solution is to use Nvidia Optimus but then the screen is running on 60 Hz, instead of 120 Hz and sometimes flickering happens, so still not all good. Waiting for a permanent fix.
I opened a case for this nearly two month ago and regardless of my arguments and information, including a link to this thread, all where completely ignored and only either reset the whole notebook or send it in for repair as provided options. With the recent new information about the fix with the new BIOS is asked to get a link, but no answer so far.
Update, with latest Nvidia drivers I cannot use dedicated GPU at all, my screen, after the boot up sequence, doesnt light up at all.
I've received and installed BIOS 1.04 and could now update to Windows 10 2004 with dedicated GPU working as expected with the latest Nvidia drivers installed. Thanks for the support!
Unfortunately I have to confirm, with driver version 461.72 the behavior is the same like before the BIOS update. The screen is dark all the time, not just after hibernation but right from fresh start. So this driver version brings the case from bad to worst. Progress looks different.
I hope i´ll get the bios too. so far i only was requested to provide a lot of information about my system.
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