Razer Blade Pro 2020 can't update Nvidia drivers
Userlevel 1
Can't update it and tech support has no clue how to get this fixed. It is going to be escalated. Let's see how long it takes to get this resolved.
This topic has been closed for comments
Page 7 / 19
Userlevel 5
Not sure if this would at least improve the situation:
Nvidia actually released a hotfix last week for the latest driver (it's not listed in the downloads page) that addresses a couple of issues. This supplements the latest driver of 460.89.
The driver 460.97 can be downloaded here: GeForce Hotfix Driver Version 460.97 | NVIDIA (custhelp.com)
Additionally, I don't know if you have Intel graphics updated as well, but it's worth giving a try. The latest version released is at 27.20.100.9079: Download Intel
Graphics - Windows 10 DCH Drivers
Nvidia actually released a hotfix last week for the latest driver (it's not listed in the downloads page) that addresses a couple of issues. This supplements the latest driver of 460.89.
The driver 460.97 can be downloaded here: GeForce Hotfix Driver Version 460.97 | NVIDIA (custhelp.com)
Additionally, I don't know if you have Intel graphics updated as well, but it's worth giving a try. The latest version released is at 27.20.100.9079: Download Intel
Graphics - Windows 10 DCH Drivers
Kinda agree myself. 4300 bucks and can't even really use it for all i want. The newer drivers offer a range of new features, and as an enthusiast product, where their website literally tells you to get the drivers from nvidia, it seems a bit out of line to not be able to do so, with no company response.
There own support site for the razer blade pro sends you directly to nvidia. https://support.razer.com/gaming-laptops/razer-blade-pro-17-2020/
Userlevel 5
Ahhh, that sucks to hear. I hope they'd have a fix for that soon...
Hey guys, quick update, the new studio driver 451.77 can be installed directly but after installation, the laptop display refuses to work. I haven't try external display as I don't have an HDMI cable at hand, but for those who would like to give it a shot, please let me know how did it go.
I reverted back to 452.06 again. There are several black screen issues besides the energy saving. Still waiting for a real solution from Razer.
Quick update, don't do it. The laptop will stuck in an infinite restarting loop.
yeah, pretty sure this is going to require a bios flash from razer to fix the GPU. I've tried a million different things and the closest drivers i could get working are the 441.x drivers. After than nothing. Of course... still crickets from Razer on this.
Userlevel 7
- Razer Support
- 7596 replies
-
12 January 2021
KungFuLoo
any word?
For those who have Razer Blade Pro 17 2020, please check id you have the latest Razer Synapse 3.0 and Windows update updates, plus the NVIDIA GeForce version 461, and see if you are getting the same display behavior.
On the other hand, Razer devs are working on a fix for the Razer Blade Pro 17 2019's display concern.
Thanks for everyone's cooperation. I'll wait for your updates on this thread.
yeah thought I was going crazy turns out my blade 15 advance is the same latest driver renders the black screen when on dedicated GPU nothing really works except reverting to old driver
Razer.SpeedCr0ss
Para aquellos que tienen Razer Blade Pro 17 2020, verifique la actualización de Razer Synapse 3.0 y Windows para conocer las últimas actualizaciones, además de la versión 461 de NVIDIA GeForce, y consulte si obtiene el mismo comportamiento de visualización.
Por otro lado, los desarrolladores de Razer están trabajando en una solución para el problema de visualización del Razer Blade Pro 17 2019.
Gracias por la cooperación de todos. Esperaré tus actualizaciones sobre este hilo.
Version 491 nvidia geforce?
@Razer.Caziel Is Razer going to give us some information or a fix for this? It's been going on way to long....
Razer.SpeedCr0ss
For those who have Razer Blade Pro 17 2020, please check id you have the latest Razer Synapse 3.0 and Windows update updates, plus the NVIDIA GeForce version 461, and see if you are getting the same display behavior.
On the other hand, Razer devs are working on a fix for the Razer Blade Pro 17 2019's display concern.
Thanks for everyone's cooperation. I'll wait for your updates on this thread.
I am sorry but there are no updates on Synapse, Windows or Nvidia, specially not 491 (The latest is 461.09)
When should we expect these updates?
Thanks
Userlevel 7
- I am the Lightbringer
- 4794 replies
-
20 July 2020
autoFawnPERIDOT525
@Razer.Caziel Is Razer going to give us some information or a fix for this? It's been going on way to long....
We have been working on this, but there have been no significant breakthroughs just yet. As far as I know, updating to Windows version 2004, while having Nvidia drivers 451.48 installed and GPU Mode is at Dedicated GPU Mode only, will cause the screen will go black or blank.
This is why I've been dissuading people on updating GPU drivers and why we've held back on GPU driver updates.
The only workaround we've found to work so far is to change GPU setting in BIOS to re-enable Optimus or connect an external display over HDMI, go to Synapse 3 > SYSTEM > GPU Mode to change the setting back to NVIDIA@OPTIMUS.
Userlevel 7
- Razer Support
- 7596 replies
-
13 January 2021
Hey guys! Sorry for the typo. What I meant was version 461 (461.09). If your Windows OS and Synapse 3.0 is updated, then you are all good. Please proceed with the NVIDIA GeForce driver update and check the laptop's display behavior. If there's will be another Razer Blade Pro 17 driver release, I'll ensure to update this thread right away.
Razer Blade Pro 17 2020 4k on the latest Windows 20H2 update with NVIDIA GeForce driver version 461.09 on latest Synapse
Not fixed, still only 60hz option in Razer Synapse
Changing to 120hz in bios still gives black screen, have to plug in an external monitor via HDMI to revert
Not fixed, still only 60hz option in Razer Synapse
Changing to 120hz in bios still gives black screen, have to plug in an external monitor via HDMI to revert
Razer.Caziel
We have been working on this, but there have been no significant breakthroughs just yet. As far as I know, updating to Windows version 2004, while having Nvidia drivers 451.48 installed and GPU Mode is at Dedicated GPU Mode only, will cause the screen will go black or blank.
This is why I've been dissuading people on updating GPU drivers and why we've held back on GPU driver updates.
The only workaround we've found to work so far is to change GPU setting in BIOS to re-enable Optimus or connect an external display over HDMI, go to Synapse 3 > SYSTEM > GPU Mode to change the setting back to NVIDIA@OPTIMUS.
NVIDIA Optimus is not an options... This is a gaming rig, reducing 100fps is never an option... Why then would I pay (a lot) for a 240Hz display?
Almost 2 months from the last working driver update and still no news about a solution? If this is an unsolvable problem (for Razer, because other brands are not having this issue) the company should consider recalling these devices. We paid a lot of money for not being able to have the last drivers...
Razer should put more effort on solving it or start to recall the devices... Our patience is running out...
Razer.SpeedCr0ss
Hey guys! Sorry for the typo. What I meant was version 461 (461.09). If your Windows OS and Synapse 3.0 is updated, then you are all good. Please proceed with the NVIDIA GeForce driver update and check the laptop's display behavior. If there's will be another Razer Blade Pro 17 driver release, I'll ensure to update this thread right away.
Razer Blade Pro 17 2020 4k 120hz.
Updated Nvidia 461.09 drivers, windows and synapse, returns black screen on dedicated GPU.
I had to go back to optimus 60hz mode.
Userlevel 7
- I am the Lightbringer
- 4794 replies
-
21 July 2020
I am currently working offsite, so I don't have all the details. But as far as I know, this only happens when updating the GPU driver to version 451.48 on Windows 10 2004.
@LuizHBento
We are doing what we can. A quick Google search would tell you that this isn't a Razer only issue as this has something to do with the updates that came with Windows 10 2004. Microsoft and NVIDIA had already stated that they are working together with their partners to fix this.
@LuizHBento
We are doing what we can. A quick Google search would tell you that this isn't a Razer only issue as this has something to do with the updates that came with Windows 10 2004. Microsoft and NVIDIA had already stated that they are working together with their partners to fix this.
Razer.Caziel
I am currently working offsite, so I don't have all the details. But as far as I know, this only happens when updating the GPU driver to version 451.48 on Windows 10 2004.
@LuizHBento
We are doing what we can. A quick Google search would tell you that this isn't a Razer only issue as this has something to do with the updates that came with Windows 10 2004. Microsoft and NVIDIA had already stated that they are working together with their partners to fix this.
Would you please confirm that reinstalling an pre 2004 older version of Windows would allow me to upgrade drivers?
It would be annoying to go through a boot repair to older versions but I rather have the latest game ready drivers than Windows.
Please confirm that it would work, I just don't want to go through all the trouble if it's not going to solve the problem.
Thanks!
The response from Razer for this issue is really worrisome.There is no acceptable reason for Nvidia drivers to not work on these machines when Windows 2004 is installed. I had no problem updating my Alienware M15 R3 nividia drivers with Windows 2004 installed. It's a bummer but I think I will just return the Razer I ordered when it arrives later this week. Hopefully, Razer can improve its support for its "high-end" products.
I have the 2020 17in 4k 120hz Razer laptop and I haven't had those black screen issues for over a few months now and I always update the drivers. Have you guys tried updating your bios to 1.05? Also the only issue that occurs often if I try to record from GeForce Experience the laptop will sometime freeze constantly. Until I reset the laptop which is annoying.
Backhandace
The response from Razer for this issue is really worrisome.There is no acceptable reason for Nvidia drivers to not work on these machines when Windows 2004 is installed. I had no problem updating my Alienware M15 R3 nividia drivers with Windows 2004 installed. It's a bummer but I think I will just return the Razer I ordered when it arrives later this week. Hopefully, Razer can improve its support for its "high-end" products.
Some Razer laptops like mine, have the ability to switch to GPU mode only, meaning we are able to bypass OPTIMUS to get the most out our GPU's. This issue they claim does affect all laptops that have this GPU only mode (MUX switch). I am going to try to install older versions of Windows and see if that does the trick.
> Have you guys tried updating your bios to 1.05
Look at my signature, I'm on BIOS v1.06 :)
> I haven't had those black screen issues for over a few months now
Are you using it on 60hz or 120hz? It works on 60hz but many of us paid extra for that 120hz.
Regardless, the issue exists, and it's on Razer, not you, I'm awaiting their fix
Look at my signature, I'm on BIOS v1.06 :)
> I haven't had those black screen issues for over a few months now
Are you using it on 60hz or 120hz? It works on 60hz but many of us paid extra for that 120hz.
Regardless, the issue exists, and it's on Razer, not you, I'm awaiting their fix
Page 7 / 19
Sign up
Already have an account? Login
Log in with Razer ID to create new threads and earn badges.
LOG INEnter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.