Razer Synapse 3

Dear CEO @ Razer,I trust this message finds you well. My name is Ali, and I am a devoted Razer customer and a passionate advocate for your products within the Apple ecosystem. I am reaching out to you today on behalf of a significant and growing community of loyal Razer customers who use macOS.Unfortunately, our shared affinity for Razer's exceptional hardware is marred by our inability to use Synapse 3, Razer's top-tier customization software, which is currently unavailable for macOS. This disparity in service, I believe, is a gap that needs urgent bridging.As a global leader in gaming technology, Razer has consistently demonstrated its commitment to pushing boundaries and exceeding user expectations. This commitment is one of the reasons why we, the macOS user base, have chosen Razer products. We firmly believe that adding Synapse 3 compatibility to macOS would solidify Razer's market leadership and bring in a wealth of opportunities.The number of Apple

G’day.I’d like to ask for a feature request for macro keys configuring in Razer Synapse to add special parameters. I’d like to open Google Chrome with makro key M1 on my razer blackwidow V4 pro. To open Chrome in incognito mode I need to add a parameter -incognito which is not possible by default. a configuration field for the parameter -incognito is not available. So chrome just opens normal and not incognito.I guess this is a topic, a lot of users like to have. RegardsChris

i have tried fresh installing synapse, making sure everything is updated, but it doesn’t show anything in the devices tab. i’ve googled everything i can but it only shows results for the bt version which i don’t have.  i can hear perfectly fine with them, but have no way to change the colors. 

Even after the recent update, even after reinstalling everything, countless PC restarts, my THX Spatial Audio STILL isn’t working, neither are any of the Audio Settings, EQ doesn’t change the sound, changing between Stereo and THX does nothing, Enhancements do nothing, even the demo does nothing, it’s just all there for show as i suffer from this terrible sound quality. I got the THX Spatial Audio APO/Device after the update, that’s all there, but is clearly useless as Synapse is still fk’d, furthermore I have to wait like 5 minutes just for my Mouse and Headset to show up from their greyed state in Synapse everytime i restart Synapse/my pc to try and fix this bsI was planning to upgrade my mouse to the Razer Viper V2 Pro but now? Probably gonna head elsewhere lmaoBlackShark V2

I have a Blackshark V2. I used spatial audio all the time, however, Razer decided to update Razer synapse which completely broke THX Spatial Audio for every Blackshark V2 Headset. I have read that they would update the software to fix this new bug, which they have. This update seemed to try and fix this one problem, but they somehow didnt fix it? I restarted everything, went into my windows and went along with the new message they gave me, THX Spatial audio still does not change anything when clicking it, just like before the update.

Hello! I have WMI Provider Host task taking from 15% to 60% of my CPU power for seemingly no reason. I’ve used a  WMIMon tool to trace the WMI processes and those taking CPU all trace to Razer. I’ve tried a number of things to minimize the impact and found out that removal of Synapse 3 modules has some effect, but only total removal of Razer software has lasting effect.

Refreshing this topic: Why no 250Hz? | Razer InsiderThis seems like an incredibly minor thing, but I kinda wish there was a 250 Hz option. For battery life purposes, I like to reduce polling rate when I don’t need my mouse to perform at its best. 125 Hz on desktop is perfectly fine, but with a 144 Hz monitor, the mouse’s polling rate falling behind my display’s refresh rate results in stuttery mouse movement when moving the camera in many games. 250 Hz would likely be the sweet spot for such games, but 500 Hz is the closest option available.Unless there’s some bizarre bug in all Razer mice or just in Synapse, presenting this option shouldn’t be an issue, right?

Synapse 3.0 updated on 12/8.  has stopped working.  I have done several standard issue repair.  ran windows updater. uninstalled.  command prompt repairs. checked firewall.  downloaded the current installer, which will not launch install at all,  just get the green razer window with 3 pulsing dots and nothing else, let that run for 10min….yes i left the room so i would not see that running and get even more frustrated then i already am.  ran installer as Admin.  deleted that, restarted comp. and re-download installer.  unplug all 3 razer products and used a back up base keyboard and mouse.    i have been trolling the support site for ideas on possible repairs… ran systems repair and drive repair to see if there were issues.    I am not new to computer usage and have done a few other things with the same results.

It’s weird because it doesn’t happen everytime but 9 of 10 sessions it does. I try to move synapse 3 window to my second monitor and it randomly crash. The windows event viewer says something with nvlddmkm, which means nvidia drivers but I already clean reinstalled nvidia drivers and the problems still happens.

Anyone know what the actual ".5" value in the undervolt section represents?  Razer says the values are in volts, which would mean a max offset with the app would be -0.5 volts which can't be accurate, right.  Well, I just ran the below Cinebench tests with the following results.  -Baseline: 27,047-Synapse 0.5 offset: 27,295 + BSOD 30 seconds after test completion-Synapse 0 offset/ThrottleStop .126 offset: 29,455-Synapse .01 offset/ThrottleStop .126 offset: 29,701-Synapse .01 offset/ThrottleStop .1328 offset: 30,205 (unstable) Here's the confusing thing, their supposed 0.5v offset barely made a difference, which would lead me to believe it's actually a .05v offset. However, while doing the Cinebench test the voltage never went above 1.0, (monitored in ThrottleStop) which would lead me to believe it actually IS taking half a volt away. Something else that makes me think it's really undervolting by 0.5

I have a personal PC & a work laptop. My company locks down the laptop & won’t allow me to install the Razer Synapse software on it. But I like the feel of my Razer keyboard & want to use it on both machines. If I use 1 profile to connect the keyboard to my personal PC w/ Synapse running on it to customize RGB, keys, etc. will any of the bells & whistles work when I use a 2nd profile to connect the keyboard to my work laptop that doesn’t run Synapse?

Hello! Used it for several years without problems. Suddenly one day, right during a conversation, the microphone stopped working.1. On another computer with these headphones, the microphone works fine. Other microphones work fine on my computer2. I reset the settings and did everything according to the instructions again3. Deleted several times, reinstalled the program4. Uninstalled the drivers several times and installed them5. I deleted all information about connecting these headphones and their drivers from the computer in order to connect them like the first time without automatic driver installationMy mistake was not making a system restore point before installing the latest update of Synapse 3.Now I see only the only way out - reinstalling Windows. But a lot of important programs removed due to reinstallation are not worth the Razer's functionality. I'm paying for a device that should work without problems, and

Synapse 3 can't find my Razer Viper Mini:I have windows 11I installed Synapse 3Razer Viper mini should be supported by it, I tried uninstalling drivers, reinstalling windows, reinstalling synapse, nothing helps.At the same time, my huntsman v2 keyboard is detected without problems.I don't know what to do, can you help me?

I use a razer deathadder v2 x hyperspeed. I recently lost the dongle so i use bluetooth mode. Synapse also wasn’t responding so i reinstalled it but now it wont show my mouse when i connect it. I use synapse mostly for changing the DPI which I cant do anymore since my mouse wont show up in synapse even if its connected. Was showing up fine before I reinstalled. 

when i download razer synapse and open it my razer synapse wont charge

Hello guys, a few days ago I have been having a problem of high cpu usage sometimes up to 100% with the WMI provider host and reading in reedit I realized that several people had this problem and that it was caused by razer synapse 3 software when uninstalling it the problem went away and my cpu returned to normal, do you have a solution for this, my keyboard and mouse are Razer. thank you very much. Note: I have windows 11 Pro and i9 13900k RTX 4090 and Asus Z790 Hero.

Hi, does someone still have Razer Synapse Version 20231116 on his PC or in his backed up files? The current version does not work properly and the Razer Support does not want to give me the previous version 20231116. I am currently on the version 20231208. It would be a huge help! 

I’ve been trying to update the synapse app for some time now and it just don’t work it says something went wrong and to close the installer so I decided to uninstall the app and reinstall it, now it says that there is an error and can’t install it due to error 1285, any help? 

I've been gaming pretty lightly lately so I haven't been overclocked in Synapse. I just hit the overclock toggle today for the first time since Razer removed the undervolting option and noticed the undervolting option has returned. I've been using ThrottleStop to undervolt since September.  My Synapse version is 20231208. Is this a new occurrence with this last update or am I just months late? 

Before the updates about a month+ or so back my headset was fine and THX would turn on and off by the button on the headset. Since contacting support and there’s been about 4+ updates since the button on my headset STILL no longer works and to top it all off I can’t even use this headset with THX on or even control the EQ without setting it as the default device when I have Elgato software controlling everything on my PC so everything has it’s own audio levels like VC, Browsers etc.   

Hi Latest release of Synapse 20231129 really messed up my Kraken V3 Pro. Before it worked without any problems. After this update it doesn’t show up in Synapse anymore if I don’t manual unplug & plug USB dongle.I’ve did the following so far:Reinstalled Synapse 3 20231129 Uninstalled Synapse 3 20231129, ran Razer Driver Clean up utility, Installed Synapse 3 20231129 Reinstall of Windows 11 Pro, updated to latest patches & driver, Installed Synapse 3 20231129Nothing helps. I have to manually unplug and plug USB dongle to get it recognized every time I boot computer.Something is wrong with 20231129 release. Razer please fix this!

Ich habe bemerkt, dass plötzlich meine Tastatur und Maus anders geleuchtet haben als ich es eingestellt hatte. Dann habe ich auf der Synapse App geguckt und habe beide Geräte nicht gefunden, daraufhin habe ich auf central geguckt und auch dort wurden sie nicht angezeigt ich habe bestimmt alles ausprobiert, was man in Videos und anderen Beiträgen finden konnte, aber nichts hat funktioniert ich habe bestimmt alle razer Apps 5-mal neu installiert und repariert und etliche Troubleshooting gemacht, aber nichts hat auch nur ansatzweise etwas geholfen deswegen frage ich, ob ihr vielleicht noch etwas wisst, was sich ausprobieren könnte?

Title is all that is needed. It is way too easy to just roll back the software and completely stop the update to the new version. It’s been 4 days at the time of writing this post and they haven’t reached out to the community yet saying that they isolated the issue. A VAST MAJORITY OF THE COMMUNITY KNOWS WHAT THE PROBLEM IS. A company that can’t find the cause of such a simple problem, roll back software updates, or even admit that the issue is replicable after so many user reports just shouldn’t be in business. However, Razer seemingly have deliberately planned this out. Even by installing the older versions of Synapse, you cannot install audio devices anymore, even if you disable automatic updates.Synapse just will not allow you to get an audio device to show up unless you are on the latest version. You’ll get the basic device installed and it’ll play Stereo sound but the Spatial Audio output device is never going to show up unless you buy the $20 software.Razer has

The latest released software completely reset the settings and mouse profile binding. It says 0% battery and doesn’t want to go back to the old one. I read the forum and realized that this was a software problem. I'll leave this topic so that the developers can see exactly the number of problems. I am very surprised by this, I hope they will fix it faster than I will return the mouse from the Razer manufacturer before. It brings discomfort at the moment and it is unknown for how long.Viper Ultimate