Replies posted by Razer.Aero | Razer Insider

Replies posted by Razer.Aero

1586 Replies

HiddenPsyche07
HiddenPsyche07Insider Mini
asked in Mobile

Not Receiving codes via Mobile Number

Hi HiddenPsyche07,I’ve responded to your PM. please check your inbox and let’s continue from there. Thanks!*Thread locked to curb conversation to PM.

1
Razer.Aero
16 hours ago
B
BlackfyreSAInsider Mini
asked in Razer Support

new virmware viper v3 pro mouse light

Hi BlackfyreSA,I understand that you’re experiencing an issue with the indicator LED on your Razer Viper V3 Pro after a recent update. Please note that the light indicator on the dongle serves as a visual cue for when the mouse is turned off. When the mouse is powered off, the indicator LED on the dongle will also turn off. This can help you easily determine the power status of your mouse. If you need further assistance feel free to send me a PM with your device serial number and a short video showing the issue so I can take a closer look. Save the shareable files via any online drive account listed here. All the best!*Thread locked to curb conversation to PM.

1
Razer.Aero
18 hours ago
S
SporiaInsider Mini
asked in Razer Support

Razer HyperPolling Wireless Dongle Works but not at 8000hz Polling (deathadder v3 Pro)

Hi Sporia,Thanks for sharing your concern here about your Razer DeathAdder V3 Pro. I have responded to your message. Please check your inbox and provide me the information needed so I can create a ticket to escalate this issue. All the best!*Thread locked to curb conversation to PM.

1
Razer.Aero
21 hours ago
hitAmaranthRedbicycle582
hitAmaranthRedbicycle582Insider Mini
asked in Razer Support

gift card error

Hi hitAmaranthRedbicycle582,Thanks for posting your inquiry about Razer Gold in the support forum. For Razer Gold related concerns, it’s best that you submit a support ticket here. If you already have an existing ticket, get back to me with the reference number through PM and I will coordinate with the Razer Gold Support Team for an update.NOTE: DO NOT SEND EMAIL TO RazerGoldGC [AT] outlook.com or RazerGoldGS [AT] outlook.com this is not with Razer or Razer Gold Team.*Thread locked to curb conversation to PM.

1
Razer.Aero
23 hours ago
L
lightningbolt4901Insider Mini
asked in Razer Support

Blackwidow keyboard key (letter S) not working, all other keys okay

Hello lightningbolt4901,Were there any incidents that happened to your device prior to the issue? e.g. spilled liquid, etc. Have you tried cleaning the affected key using a can of compressed air to remove any dust or debris?  If possible, test with a different computer without Synapse installed. You can also follow the troubleshooting from article to resolved the problem. Should you have any other concerns, PM me your device serial number so I can verify its model and check for available firmware update. All the best!*Thread locked to curb the conversation to PMs.

1
Razer.Aero
6 days ago
R
Renz0981Insider Mini
asked in Razer Support

Razer Gold Lost phone number and backup code

Hi Renz0981,Please PM me the following information for account validation and to initiate a case on your behalf:Razer ID:Email address associated with your Razer ID:Date of Birth:Full Name:Old phone number:New phone number:Country:​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​*Thread locked to curb the conversation to PMs.

1
Razer.Aero
6 days ago
Troubz_
Troubz_Insider Mini
asked in Razer Support

Viper V2 Pro Dongle

Hi Troubz_,I'm sorry to hear about your Razer Viper V2 Pro having a dongle connection issue. Was this working fine before? When did the issue start occurring? To further isolate the problem, please try to plug in your mouse to a different computer that doesn’t have Razer Synapse installed. Make sure that you are directly plugging in your device to a USB port on your PC and not to a USB hub. Also, try to re-pair the device using the USB HyperSpeed dongle utility here.  Should you have any other concerns, PM me your mouse serial number and proof of purchase so I can check for warranty validation. Save the shareable files via any online drive account listed here. Thanks!​​​​​​​​​​​​​​​​​​​​​​​​​​​​*Thread locked to curb the conversation to PMs.

1
Razer.Aero
6 days ago
TeaGreenPEARLhead642
TeaGreenPEARLhead642Insider Mini
asked in Razer Support

Trocar o número de telefone

Eu quero trocar o número de telefone, porém precisa do código para continuar e não possuo mais o número. This translates as: want to change the phone number, but I need the code to continue and I no longer have the number.Hi TeaGreenPEARLhead642,The Razer Insider doesn't have support for your preferred language. Please post your inquiry or concern in English across all boards. Please PM me the following information for verification of our account and for me to initiate a ticket on your behalf:Razer ID:Email address associated with your Razer ID:Date of Birth:Full Name:Old phone number:New phone number:Country:​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​*Thread locked to curb the conversation to PMs.

1
Razer.Aero
6 days ago
S
StarrLikeRingoInsider Mini
asked in Razer Support

Registering unrecognized serial number

Hi StarrLikeRingo,Please visit this link as your guide on how to check your device serial number and click here to request a 7.1 Surround Sound activation code. I hope this helps. Should you have any other concerns, PM me your device serial number so I can verify its model. All the best!*Thread locked to curb the conversation to PMs.

1
Razer.Aero
6 days ago
byteCornpulse690
byteCornpulse690Insider Mini
asked in Razer Support

I mistakenly peel off my razer gold pin

Hello byteCornpulse690,Unfortunately, I have limited access to this part of our system. However, I suggest that you submit a Ticket or chat with customer service via Live Chat by clicking the green chat button at the bottom right to get this sorted out in real-time. Please make sure to include all relevant information and screenshots showing the issue. You can PM me the reference number here so I can help you coordinate with the team. All the best!*Thread locked to curb the conversation to PMs.

1
Razer.Aero
6 days ago
upBlueSapphireauto562
upBlueSapphireauto562Insider Mini
asked in Razer Support

card redeem time

Hi upBlueSapphireauto562,For Razer Gold concerns, please submit a Ticket or Live Chat with customer service by clicking the green chat button at the bottom right so they can assist you accordingly. Kindly include all relevant information if possible. You can PM me the case number so I can coordinate with the team. All the best!*Thread locked to curb the conversation to PMs.

1
Razer.Aero
6 days ago
quicktrendGlitter523
quicktrendGlitter523Insider Mini
asked in Razer Support

Incomplete pin number on 2 cards

Hi quicktrendGlitter523,For Razer Gold card issue, kindly submit a Ticket or Live Chat with Razer Gold customer service by clicking the green chat button at the bottom right to get this sorted out in real-time. Please include the proof of purchase (purchase receipt and activation receipt) and Razer Gift Card. You can PM me the case number so I can coordinate with them. Thanks!*Thread locked to curb the conversation to PMs.

1
Razer.Aero
6 days ago
V
Vanillastreetgeo220Insider Mini
posted in Razer Support

serial kraken x lite 7,1

Quando fui raspar o serial acabei danificando numero sem baixo, como faco para resgatar, tentei algumas combinações prováveis mais não consegui. This translates as:When I went to scrape the serial I ended up damaging a number with no bottom, how do I recover it, I tried some likely combinations but I couldn't.Hello Vanillastreetgeo220,I understand you’re having an issue with your headset’s activation code due to accidentally over scratching the card. Please visit this link to request a new 7.1 Surround Sound activation code. I hope this helps. Should you have any other concerns, PM me your device serial number so I can verify its model and let’s continue our conversation in English to avoid misunderstanding. All the best!*Thread locked to curb the conversation to PMs.

1
Razer.Aero
6 days ago
L
lalalongInsider Mini
asked in Razer Support

help number

Hi lalalong,I understand you wanted to change the phone number associated with your Razer ID. Please PM me the following information for verification of our account and for me to initiate a ticket on your behalf:Razer ID:Email address associated with your Razer ID:Date of Birth:Full Name:Old phone number:New phone number:Country:​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​*Thread locked to curb the conversation to PMs.

1
Razer.Aero
6 days ago
lifedirectBlueGray705
lifedirectBlueGray705Insider Mini
asked in Razer Support

My account is temporarily locked.

Hello lifedirectBlueGray705,I’m here to help. I understand that your account has been locked. Please PM me the following information below for account verification and for me to create a case on your behalf:Razer ID:Email address associated with your Razer ID:Date of Birth:Full Name:Phone number:Country:​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​*Thread locked to curb the conversation to PMs.

1
Razer.Aero
6 days ago
RazerMaxMike
RazerMaxMikeInsider Mini
asked in Razer Support

Charging problems

Hi RazerMaxMike,Have you tried uninstalling battery drivers? Is there any damage to the charging cable or adapter? To further isolate the issue, please try to perform the troubleshooting from the article. If the steps didn’t help, PM me your laptop serial number and proof of purchase for warranty validation. Best of luck!*Thread locked to curb the conversation to PMs.

1
Razer.Aero
6 days ago
byteHalaySAPPHIRE909
byteHalaySAPPHIRE909Insider Mini
asked in Razer Support

i need

Hello byteHalaySAPPHIRE909,I’m sorry to hear about your Razer Viper V2 Pro not charging or turning on. To troubleshoot, please follow the steps outlined in this article. If the steps didn’t work, PM me your device serial number and proof of purchase so I can check for replacement options. All the best!​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​*Thread locked to curb the conversation to PMs.

1
Razer.Aero
6 days ago
P
poshok01Insider Mini
asked in Razer Support

I bought a "BlackShark v2 X" headset, when I went to register, the code showed that it was already registered to another account.

Hi poshok01,I’ve responded to your PM. Please send me the device serial number and invoice so for validation. Thank you!​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​*Thread locked to curb the conversation to PMs.

1
Razer.Aero
7 days ago
B
BasisDsad15Insider Mini
asked in Mobile

Razer Gold Lost phone number and backup code

I lost my old phone, so I don't have a backup password or authentication app. I wanted to pay with my Razer , but I couldn't pay without a backup code or a certified app code. can email me the backup code, or delete the phone number Hello BasisDsad15,I’ve responded to your message and escalated your concern to our Razer Gold Support Team to help you with your account. Feel free to PM me if you need further assistance. Take care!​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​*Thread locked to curb the conversation to PMs.

2
Razer.Aero
7 days ago
nrbrtsierra16
nrbrtsierra16Insider Mini
asked in Razer Support

Lost Mobile Number

Hi nrbrtsierra16,I replied to your PM. Please check your inbox and send me the details needed to resolved your concern. Thanks!*Thread locked to curb the conversation to PMs.

1
Razer.Aero
10 days ago
EMERALDBlueGraybest382
EMERALDBlueGraybest382Insider Mini
posted in Razer Support

New Viper V2 pro dead

Hello EMERALDBlueGraybest382,I’m sorry to hear that your Razer Viper V2 Pro stopped responding. Does this issue happen while you are wireless or wired? To isolate the issue, please try to perform a mouse reset below:Unplug your mouse from your computer. Press the left mouse button + right mouse button + Scroll Wheel button at the same time for about 10 seconds Plug your mouse into the computer while holding step #2.Your computer will recognize a new device and will start to install the drivers if this is done correctly. If the same problem persists, PM me your device serial number and video showing the issue so I can take a closer look and provide additional steps. Save the shareable files via any online drive account listed here. Thanks! *Thread locked to curb the conversation to PMs.

1
Razer.Aero
10 days ago
K
KalltooInsider Mini
asked in Razer Support

2 step authentication code

Hi Kalltoo,I’m here to help. Please PM me your existing case so I can review and coordinate with the team. Thanks!​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​*Thread locked to curb the conversation to PMs.

1
Razer.Aero
10 days ago
dataradioVividOrchid275
dataradioVividOrchid275Insider Mini
asked in Razer Support

I bought a "BlackShark v2 X" headset, when I went to register, the code showed that it was already registered to another account.

Hello dataradioVividOrchid275,I replied to your message. Please check your inbox and let’s continue from there. Have a good one!​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​*Thread locked to curb the conversation to PMs.

1
Razer.Aero
10 days ago
Bluesharpresources459
Bluesharpresources459Insider Mini
asked in Razer Support

Need help with updating my new phone number

Hi Bluesharpresources459,I’ve responded to your message. Please check our inbox and provide me with the following details for account verification. All the best!​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​*Thread locked to curb the conversation to PMs.

1
Razer.Aero
10 days ago
T
TCatricalaInsider Mini
posted in Razer Support

No waranty!!!! Dont buy Razer stuff!

Hi TCatricala,I reviewed your case and notified the team assigned to it. Please standby for the Support Team update. Do let me know if you do not hear from them by then. Should you have any other concerns, do not hesitate to PM me. Thanks for your continued patience.​​​​​​​​​​​​​​​​​​​​​​​​​​​​*Thread locked to curb the conversation to PMs.

1
Razer.Aero
11 days ago

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