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hello insiders, I have a problem with registering a product, it seems to be already linked, please help me with this

I just got a blackshark v2 x for christmas and i cant turn off mic monitoring and google says i have to enter my activation code to be able to turn it off. so what do i do? 

So i actually bought my razer audio mixer recently so i went to a music store to get an xlr cable unfortunately after i got the cable and got home to test it out on the mixer it wasn't working so i took the cable back to the music shop and we tested the cable there it worked perfectly. Well i took the cable back home and figured i would check it again and i found that i have to wiggle the cable to make a connection and hold it in that position to make it work. Idk if the connectors in the back of the mixer some how got damaged while it was in transit is there anything i can do to fix this or should i just order a new mixer?

Hi, I just received a Huntsman V3 Pro and since I plugged in with Synapse 4 Apex is not launching anymore (EAC detection), even in factory default mode...I’ve restarted made all the necessary changes but still I can’t play Apex with my razer keyboard...does anyone have an idea as it is very difficult to get a proper Synapse 3 versioin available on internet, even on the Razer site. By the way, as long as yhour software is in beta, it is unbelievable you have not a workaround to come back to a previous version by default….totally not professional by the way. Forcing a non-live product as the default product is not standard IT practices. Thanks for your answer.

Synapse 4Cynosa ChromaWin 11 I’m setting gobal shortcuts and while I have shortcuts menu open they work, if I switch between tabs (Synapse\Macro\keyboard\mouse\dock) they work too. But when I switch from “Global shortcuts” to other subtabs (Dashboad\Gamer room\Devices & modules) they get erased. If I leave shortcuts menu open, reboot my PC, right after reboot the shortcuts work too until I open Synapse App where they are erased again and stop working.What am I missing? How to save my global shortcuts?

Hello there, like it's said in the title, I just had my Razer Kraken V3 X for Christmas and wanted to try it on my PS5 but I can't adjust the volume, can someone help ? 

Hi, I need help with my new set of Kraken V4.I don´t know exactly why they aren´t connecting but this is my main theory.I am not sure if I’m charging them correctly or if they are broken. They are brand new and I tried connecting them to my computer but once I plug them in to charge them, they instantly stop charging, it’s like they connect to the pc and a second later, they disconnect, so I’ve tried charging them in a normal charger, as I would with my phone, but they have been connected to it for the last 4 hours maybe and the light is still blinking red.Thank you.

Hello Razer Support Team,I have been using my NAGA V2 Pro together with the Mouse Dock Pro without any issues until recently, when a connectivity problem surfaced. The mouse now experiences noticeable latency whenever I attempt to move it after idling, and it does not respond to the first few clicks.Here are the details of the issue:Firmware for both mouse and dock are up to date. The mouse works perfectly when connected via cable, with no latency observed. Both the mouse and dock are detectable in Synapse when connected by wire. The same latency issue persists when using either the Hyperspeed dongle or the Mouse Dock Pro. After unpairing the mouse and dock, the dock is no longer able to detect the mouse.I have already tried basic troubleshooting steps but the issue remains. Could you please advise on further troubleshooting steps or confirm if this may be a hardware/firmware issue?Thank you in advance for your support.! P.S.: Both mouse and dock pro were purchased on Feb 22, 2025, and

Habe das  Razer BlackShark V3 Pro aber kein Aktivierungscode Code und habe alles versucht aber hab bis jetzt immer noch kein wie bekommt man eins ?

I have the Razer Blade 14 (2021) RZ09-0370. I am getting a warning message from COD that my TPM 2.0 or secure boot is not recognized by COD and therefore the next game (Black Ops 7) will be unplayable. My motherboard Bios version is up to date, but Battlenet/COD troubleshooter indicates that it is not compatible. My TPM version is 3.57.0.5. Is Razer going to update this BIOS so that it will be playable with the new Black Ops 7? (My BIOS version is up to date - 1.06)

The max pulling rate is limted to 1000hz i’ve made sure that i am properly using the wireless hyperpulling dongle and that the mouse is properly charged.how do i fix this issue?(Windows 11 Pro)

Razer Basilisk V3I have been using this mouse for over 2 years at this point and have never once experienced this issue. I use HyperShift constantly and have never had any issues but all of a sudden today, HyperShift on my mouse only has decided to stop working. The only way I can get it to work is by closing Synapse down completely, which makes no sense as it should work when open and not when closed.I have tried everything I can think of from a troubleshooting perspective like:Rebooting my pc Restarting synapse Disconnecting and reconnecting my mouse Checked to see if Firmware was up to date Unbounding HyperShift and bounding it to another button on my mouse Uninstalling and reinstalling synapse (which caused HyperShift to work for 2 minutes and then stopped again). I then tried to do a clean uninstall with the Razer Driver Clean Up tool and got the same outcome.I have nothing else I can think to try.

As we're closing off the year and prepping for the new one, I'd love to hear from the community what new products you'd like to see in 2015. Let me know in the comments below!

eDPI CalculatorCalculate your effective DPI (eDPI) to compare sensitivity settings across different games and setups. Used by professional players worldwide.

Hello,I purchased a Razer Basilisk V3 Pro about 2 months ago. When I switch between wired, 2.4 GHz, or Bluetooth, the mouse turns on and the RGB lights up, but the profile button light stays solid and the mouse is not responding at all (no cursor movement or clicks). The PC does not react and the device is not usable.Also when i look device at synapse it look not working I have already: Uninstalled and reinstalled Razer Synapse Updated the firmware (currently up to date) Could you please help me with further troubleshooting steps or advise on a replacement/RMA if needed?Thank you.

All Games (84) sensitivity ConvertSelect a game to convert your sensitivity settings

Okay so I asked here a few weeks back whether a Naga V3 Pro was likely to come out this year, as I’ve recently gotten back into WoW but don’t fancy dropping £180 on a mouse that’ll be outdated in a matter of months. The top reply told me to wait and see if there were any such announcements at CES, and there weren’t.So my question, for those of you out there who’re well-informed as to all things Razer, is: how likely is it that such a release would be planned for the year and yet not announced at CES?Thanks in advance for any advice :) 

Hi there,I just wanted to share my experience with the Basilisk X Hyperspeed. The mouse suddenly stopped tracking movement. All buttons still work fine (clicks, scroll wheel, Bluetooth/dongle connection), but the cursor doesn’t move at all – on two different computers and multiple surfaces.I’ve tried: Cleaning the sensor Updating firmware (via Synapse while connected over Bluetooth) Switching surfaces and USB ports Still, the sensor appears completely dead. If anyone has a reliable fix or knows if sensor replacement is even possible, feel free to reply.

use to dpi analyzer test ?DPI (Dots Per Inch): This is your mouse hardware setting that determines how many pixels your cursor moves for each inch of physical mouse movement. Common DPI values range from 400 to 3200, with most professional players using between 400-1600 DPI.eDPI (Effective DPI): Calculated by multiplying your DPI by your in-game sensitivity, eDPI provides a universal measurement that allows you to compare sensitivity settings across different games and setups.cm/360: This metric shows how many centimeters you need to move your mouse to complete a 360-degree turn in-game. Most professional players use between 20-40 cm/360.In/360 (Inches per 360): Similar to cm/360, this measures how many inches of mouse movement is needed for a full 360-degree rotation. This is particularly useful for players who prefer imperial measurements.

Hello, I have a Kraken V3 X, running on Win11. I suddenly had issues with the mic : heavy metallic voice. I opened Razer Synapse (for the first time after installation (1 month) to see if an option had been changed but :I don’t have a “MIC” tab in Razer Synapse.How can I fix this ? Thank you

Anyone experiencing an issue with their macros on synapse 4? Literally can’t get them to stay on when I had zero issues whatsoever for the entirety of 4s life thus far. Every time I reboot my pc my macros reset :( I’ve tried reinstalling and such even with the razer driver cleaner too but it makes me remake them every time.