Solved Threads

Hello guys! When I turn on my laptop, Razer Blade 17, the screen displays the booting screen then crashes from top to bottom like Tetris filling the entire screen black, however, everything else is working except the screen. I can connect it to a monitor, and it shows the contents of my laptop just fine. The only problem is the screen of my laptop.  I would like to ask how much is it for the repair fees of my screen and how long does it usually take to get repaired? I am planning to go to Singapore and get it fixed but I want to know how much the estimated price is so that I can prepare that amount.  Do you have any contacts like email or any social media accounts that I can talk to for this matter? Thank you very much!

Hi there, I purchased this mouse on April 3 and now it looks dead - no RGB, no light on the bottom, no visibility in Razer Synapse. I tried to enable pairing mode, but it doesn’t work as well. I bought this specific mouse to replace my other Deathadder v2 pro purchased like 25 months ago (very thoughtful of the mouse to wait for 24 month until the warranty is gone) got dead one of the side buttons.Serial number: PM2115H15902418 Is there anything I can do to bright it to the world of living? Generally, it’s definitely my last Razer device, because I already have a drawer full of Razer Dead Adders™.

Hi, I have recently had my old phone lost and Mobile Number. I forgot that the Authenticator was installed there before I reformatted it before it got sold. Now, I don't have access to authenticator OTP. both back up code and Mobile Number. I can't seem to remember as well if I saved any backup codes anywhere... Hope you can help.

Little by little the M3 Back Button has started to move around and wedge itself into the M5 Back Button. I suspect something has broken/snapped under the hood.I only bought it in October. :( Are there any solutions to this? Do I RMA it? Was a bit confused on what to do and how. I absolutely love the controller otherwise.

As the title States, I just got the Razer Blackshark V2 Pro 2023 headset, and it worked great the 1st day but the next day the Right Side lost audio, I tried restarting the PC, Turning the headset off and on, and moving the Wireless USB receiver, none of that worked then I decided to turn the volume up and down… That seems to have worked, but I have to do it every time, and I have no clue what's causing it.

i a bought a razer gold card at walmart for $85 and when i gently scratched it off i noticed the it was missing the last 2 numbers. Now ive had this happened to me not once but twice . I bought one at Albertson’s by my job  for $40 when i got home a scratch it . I was missing five numbers so i took it back there the next day and they cant do anything , but offer to help since i did already put form to razer support and still havent heard back. Well the took down the info i had and tried too. So i went a head a bought another card $40 . When home scratched it . Same damn thing but only 3 numbers ./ well took it back . Seriously how could it be 2 in a row . so the store said they would give me another card for $40 but had to scratch it off in front of them . well we got one OMG SAME DAME THING HAPPPENED. So they saw it too . so then the manager when and got the stack of them scratched a good 18 of them till they found a good one with alll the numbers. CRAZY RIGHT.                       

I have two Razer Raptors, I can’t seem to set up more then one via chroma also is there anyway to get the chroma to connect without having to connect the usb c?

so i bought my razer gold 2 days ago thinking it will be a simple transaction and that i can get my game during the steam summer sale for very cheap. however it seems to always be unavailable and when it isnt when i try to check out it becomes unavailable instantly. can someone tell me  if this is normal or if there are bots sniping the wallet codes

Hi can someone help, how can i change my email binded with this razer i already forgot the login of my email. Pleas help me thanks

I linked my Facebook account to my Razer Gold account which is still linked to the hacked email address. But, my Facebook have other email addresses but the hacked email address was registered automatically to my Razer Gold account. How can I change it? NOTE: I cannot check the OTP since I don’t have the access with my registered email addressed that was hacked. Thanks!

Hello!I received a code via email to activate 7.1 surround sound for my Razer Kraken headphones. but when I entered the code, it gave an invalid code error.what should I do?

i kept trying to change my account number but failed so now im temporarily locked from my account but its been a week and i still cant login. will i ever be able to get my account back? please help

Hello,I’m mostly an FPS gamer.Now i have asked my friend for help to buy a new headset.He stated that an soundcard that comes with the headset is better then the soundcard who is integrated on my motherboard.So i started looking for a headset with a soundcard. Razer seems only to have  1 headset with a soundcard, the Razer BlackShark V2.Why do the others not have a soundcard? are they build in? or don't they need it? Why?SteelSeries has the GameDAC Gen2, is that the same as a soundcard the Razer BlackShark V2 has? Help :) Thank you!

Please help me how to fix this issue, while im browsing i heard something popped and when i looked under the laptop the battery is almost out! I mean wth this laptop may cause fire or something! There a lot cheap laptop there that doesn't come with this kind of issues. Unbelievably unsafe! Im not on warranty please help me how to freaking fix this expensive laptop comes with this kind of issue.

Is it possible to configure the mouse to scroll differently per application. It scrolls well with browsers, but in Acrobat I need it to scroll more lines. Or with Excel, it would be great to enable smooth scrolling.

hello team my registered phone number was deactivated last year , then i accedentally lost my 10 secret codes how to change my phone number without any codes 

Hi,I'm in dire need to replace my Razer Blade 15 Advanced battery. Original battery is swollen and has pushed the the laptops back panel up. I purchased this laptop in 2021, i would like to confirm if it still falls under warranty, and if so how do I go about replacing the battery.Kind Regards(*Omitted name for security reasons)

i just bought a barracuda X to a guy and he doesnt know when he bought it can someone  tell me  what i can do to get the  activation code with out  the  day of purchase?

My mouse was working well for most than a year, then suddenly a problem was found. I turned on my laptop with the mouse plugged in, but the cursor was stuck in the top left corner. I disconnected the mouse, and the trackpad could move the cursor as usual, but when I connect the mouse, the cursor starts dragging towards the top left corner, without having chance to control or move the mouse. I tried cleaning the mouse sensor, plug it into another computer, uninstalling the drivers and reinstalling them, there are no visible problems with cable, but nothing seems to solve the problem. So I am trying to find some solution from the community or from some authorized technician at Razer. 

Dear Razer Support Team.I have a  question. I have a Razer DA v3 Pro White Edition;  Will replacing mouse feet void the warranty?Special thanks.

Can I swap the keys on here with others?  if so, what keys can I use?

My friend just got new headphones, so he gave me his old ones. (Razer Kraken V3 X) I do not have an activation code so what do I do to make them work. They don't light up or anything and the mic doesn’t work. Is it my computer problem or the headphones? Thanks, My name here.

So i just bought the blackshark v2 x from shopee and itself from official razer store then i follow the instruction how to activate but after finish installing 7.1 surround sound app it just disappeared and when i right click on the icon in minimize mode it say to login then i did what should i but then its just like that.The app itself do not come up with enter activation code. i do not know whats the problem. please someone help me.

Why on earth do all the recent and modern Razer products have drivers & firmware updates on this support page but not the Deathadder V3 (non-Pro) and the Huntsman V2 Tenkeyless (non-Analogue)? https://mysupport.razer.com/app/answers/detail/a_id/4166/~/software-and-firmware-updates-for-razer-peripherals Looking at Razer Synapse, my Huntsman V2 Tenkeyless firmware version is 1.0.4.0 while my Deathadder V3 firmware version is 1.1.0.0. Do I have the latest firmware for both products or not?Help is highly appreciated !!