Topics started by Joshark | Razer Insider

Topics started by Joshark

26 Threads

J
JosharkInsider
asked in General Discussion

Is is possible to link a Razer Chroma stand with an Alienware laptop?

I have a Razer Chroma stand with several USB ports that does not show up as a device on my Alienware laptop.  Is there a way to do that?  I could use a few more USB’s; my laptop only has two.Any  advice appreciated.

2
J
3 months ago
J
JosharkInsider
asked in Razer Support

Terrible lagging all of a sudden on Razer Blade 15

All of a sudden my Razer Blade 15 is lagging horribly on games I’ve played on it in the past with no issues  (Witcher 3 and Cyberpunk).  I’m on Windows 10.  The issue has been happening on and off for a while but now it’s constant.   I don’t even know what information I’m supposed to post here or where to start.   

8
hilbertocig
7 months ago
J
JosharkInsider
asked in Razer Support

Cortex won't launch games any more

I’ve used Cortex to launch games, but a while back it just stopped working.  I’ve uninstalled it and reinstalled, but that didn’t help.  Any idea as to what I can do next? I’ve also had issues with Synapse where it caused lagging on my computer so I uninstalled it, but this is getting annoying.   

1
J
1 year ago
J
JosharkInsider
posted in Razer Support

What's going on with Synapse?

I was running Synapse just fine fine for years until recently. Now it seems to uninstall itself, and when I reinstall it, it wants me to "register" my Razer equipment, as though I didn't do that years ago. This keeps happening, and it's becoming very annoying. I mean, it's happening over and over again. Synapse used to work just fine; now it's a huge problem. Not sure what information i need to post here, so any advice would be helpful.

0
FiszPL
Vanguard
1 year ago
J
JosharkInsider
posted in Razer Support

Synapse keeps uninstalling itself (?)

This is a recurring issue. I'll be playing a game, and all of sudden there will be a massive slowdown. Sometimes it's because Synapse wants to update, but other times, it's because SYNAPSE IS NO LONGER ON MY COMPUTER! That happened to me this morning. I've reinstalled it, but I'm sure it won't be long before it's just not on my computer again. Any ideas what this could be?

0
J
1 year ago
J
JosharkInsider
posted in Razer Support

Which Razer cooling device to buy for my Razer Blade 15"?

My Razer Blade often gets far too hot. I have a cooling pad that just isn't up to the task. I see that Razer has a number of cooling options but I don't see enough information to make a choice as to which one would be best for my laptop. Can anyone point me in the right direction? Many thanks in advance.

0
J
1 year ago
J
JosharkInsider
posted in Razer Support

Razer Blade RTX 2080 Super lagging and stuttering on Witcher 3

This game is totally defeating my 15" Razer Blade RTX 2080 Super. I had no trouble playing it on my ancient Alienware, which I bought ten years ago. Are there any settings I can adjust to improve the performance? People with older laptops than mine are apparently not have any issues, but for me the game is almost unplayable.. Can anyone think of any tweaks I can make to improve the performance? I've turned off the Ray Tracing nd lowered the resolution. I've also lowered the mouse setting, and none of that helped at all.

0
Razer.Speedcr0ss
1 year ago
J
JosharkInsider
posted in Razer Support

How o I get a manual for my new Razer Mouse?

I have a lovely new Razer Basilisk Ultimate mouse, but I have no idea how to actually use it apart from the normal mouse functions. Is there a location on this website for manuals so that I can start using my gaming mouse? Many thanks.

0
Razer.Speedcr0ss
2 years ago
J
JosharkInsider
posted in Razer Support

Which Synapse should I reinstall?

I was having some issues with my fanning running all the time and Support gave me detailed instructions about removing Synapse and a number of other files with an eye to a completely new install. I uninstalled Synapse, but none of the other files I was to remove existed on my computer and at that point I thought I'd better get some help. I posted about this here a while but I've never been able to locate my post to see if I got a response. I've just scrolled through the posts here today and I still can't find it. I have Watch this thread and receive email notifications, and I never received an email so I assume I never got a response. I don't see a way for me to find my posts, either. So here I am, with no Synapse on the Razer Blade 15, and I would like to at least just reinstall it, if nothing else. The computer is running well, apart from the fan issue, so I might as well just reinstall Synapse and get on with it. I see there is a Synapse 2 and a Synapse 3? Which one of the

0
Sye_The-Vie
Vanguard
3 years ago
J
JosharkInsider
posted in Razer Support

Ran into trouble uninstalling/Reinstalling Synapse

A while back I received instructions on how to uninstall and re-inistall Synapse from m yRazer Blade in order to see if that would help with my fan constantly running. I was finally able to start the process, but I ran into trouble almost immediately and now I have no Synapse on my computer. The issue is that the instructions have me removing things that I simply cannot find on my computer. I have all files and extensions showing. The first instruction is to uninstall Razer Synapse. That I did. The next instruction tells me to uninstall Razer Chroma SDK Core Components. There is no application or file named Razer Chroma SDK Core components on my computer. If I search for it I just get directed to the Internet. The next instruction is to remove all files in Program Files (x86) in Razer Synapse. I cannot find that folder The next instruction is to delete all files in c:\\ ProgramData\\Razer\\Synapse. I cannot find that folder. The instructions go on a lot farther but a

0
J
3 years ago
J
JosharkInsider
posted in Razer Support

Does anyone from Razer ever read email responses to support emails?

I have submitted two support requests to Razer since I bought this computer and neither one has been resolved. This is because I get the initial response from Razer by email, asking me for details about the problem and about my computer. The problem is, I send back the information that has been requested, but then I never get another response. Instead, a few days later, I get an email from Razer support saying that Razer has not heard from me, and my case will be closed. I respond to this email and again, nobody responds. Instead, my case gets closed unresolved. I honestly am at my wit's end, and I am seriously starting to regret this purchase, not because of the computer itself, but because the support seems to be so badly lacking.. Would someone from Razer please review my latest Support request and give me an actual response instead of threatening to close the ticket without ever responding to me? *Removed from public view

0
Razer.Caziel
3 years ago
J
JosharkInsider
posted in Razer Support

Fan running constantly again

Initially when I had this problem a while back I was able to find the controls for the fan on Synapse, I think it was. Now I can't find the fan controls at all. It's like they aren't there any more. Also, this time around the constant fan running is causing or accompanied by some quite significant performance issues. I'm noticing lagging all the time. Even now while I'm typing this I'm noticing the lag, like the computer has a hitch for a second. Pleas tell me how to fix this. I'm tired of having issues on a brand-new computer. It's very frustrating.

0
Razer.Speedcr0ss
3 years ago
J
JosharkInsider
posted in Razer Support

Getting error messages on this site

I can barely type a message here. I get a red error message bar and then my post vanishes. Please fix.

0
Razer.Speedcr0ss
3 years ago
J
JosharkInsider
posted in Razer Support

Can't buy one of your external mics?

I have a Razer external microphone in my cart, but when I try to buy it I am unable to do so because your address form does not allow me to enter a Canadian province and Canadian postal code. Are Canadians not allowed to buy peripherals for their Razer computers?

0
J
3 years ago
J
JosharkInsider
posted in Razer Support

Fan running constantly on new Razer Blade.

This just started a couple of days ago. The fan on my laptop is now running at full tilt all the time when I am not running anything at all. What information do you need for me to get help resolving this.

0
Razer.Caziel
3 years ago
J
JosharkInsider
posted in Razer Support

No internal microphone listed under devices!

I've been trying to work this out by looking it up on line and finally gave up. My new Razer Blade simply does not have any on-board microphone device listed, so it isn't even a question of updating drivers, because there's nothing to update. The only thing listed is the external device, Microphone 2. My laptop has all of the latest Windows updates installed as of yesterday. I need to use my computer to do video calls to doctors and family, and I can't. What do I need to do to get this working?

0
J
3 years ago
J
JosharkInsider
posted in Razer Support

Games consistently not launching on new Razer Blade

I've been trying to play several different games over the last month and I'm now starting to see a pattern. Old games, new games -- many of them consistently don't launch. I've had trouble with older games like Oblivion. I've had trouble launching new games like Red Dead Redemption. I've had trouble launching BG 3. This is just to name a few. I've had trouble launching Pillars of Eternity. I've had to abandon all of these games because I just couldn't get them to launch. I play for a day or three, and then the game just won't launch. I've updated Windows, my drivers, everything. I'm running Steam as Admin. I don't know what else to do. The games start to launch and then crash. This is true running games on Steam and on GOG. My old laptop (Alienware) had Win 10 and I had no trouble launching games. There's something going on here that I don't understand, some setting, perhaps, that I need to tweak. Can somebody help with this? It's devastating to buy a lovely new

0
Razer.Caziel
3 years ago
J
JosharkInsider
posted in Razer Support

Microphone not working

I'm trying to get set up on Zoom and the microphone on my New Razer laptop doesn't work. I have updated the device drivers, I have installed the latest Windows updates. The Zoom call is a group call in early November for my mother's 90th birthday. We cannot be together in person and she lives across the country so I really need to get this working. What information do you need? I'm not all that computer literate, so please be specific.

0
J
3 years ago
J
JosharkInsider
posted in Razer Support

Returns Issues

I've been trying to return a computer for over ten days but i don't have an address to return it to. I've tried using your return form, but it doesn't work for Canadian orders and there is no equivalent on the Canadian Razer site (it just links to the USA Return form. Also, your Support form isn't accepting my phone number s valid, so I can't go that way, either. I'm finding the Return process hopelessly complicated.

0
P
3 years ago
J
JosharkInsider
posted in Razer Support

Wanted a warranty package but I don't see an invoice for it with my bill.

I always buy an extended warranty package for my computers, but for this one I see I wasn't billed for that. How do I purchase the extended warranty package?

0
J
3 years ago
J
JosharkInsider
posted in Razer Support

Unable to get refund for returned computer.

I have had a very unsuccessful live chat today and I'm not getting the help I need. On July 31st of this year I ordered from Amazon a 17" gaming laptop. The product description was not clear and it turned out not to be the machine I wanted. The next morning I contacted the seller (Razer) through Amazon, and received an email via Amazon FROM RAZER SUPPORT telling me that the order had already been processed but that when the package arrived via FEDEX, I should just not receive it, which is what I did. I still have no notification that the computer was returned, nor have I received a refund. Amazon shows the package as delivered. When I go to the Amazon site, it refers me to contact Razer Support. In my live chat with RAZER, i was told to contact Amazon. The Amazon website tells me to contact Razer. I'm out over $5,000. This is not satisfactory.

0
Razer.Speedcr0ss
3 years ago
J
JosharkInsider
posted in Razer Support

How do I get in touch with Support?

I don't want a FAQ. I need either an email contact or a chat or a phone number. There is no way to contact Razer, and that is why I made such a massive mistake in the first place. Getting very frustrated with Razer. I did make a huge mistake with my purchase but perhaps it can be mitigated if somebody would please help me by emailing me. Edit: Please, would somebody tell me how I can get in touch with an actual person in support? I've been awake for two nights and I really need to see if I can fix this,. I can't get help from a FAQ. Please tell me how to get in touch with support.

0
Razer.Caziel
3 years ago
J
JosharkInsider
posted in Razer Support

f9 not bringing up boot menu to enable factory reset.

If I spam f9 while the computer is loading, i can see the boot menu for about half a second and then it vanishes. Needs to do a factory reset in order to return computer. This is in relation to my service order 200808-000528 from today. I Tried to get b ack on the technical support chat but it will not load now. Please help. I need to do this today.

0
J
3 years ago
J
JosharkInsider
posted in Razer Support

Removing all traces of personal information from computer

I'm trying to remove all traces of personal information on my computer before returning it. The one thing I have not been able to do is get rid of my personal information that pops up in my Razer account. If I hit Start/Settings, the razer account stuff pops up. It has my name and email address, and I cannot see how to get this information off the computer without also deleting my razer account, which I don't want to do. I don't want someone else getting their hands on any personal information, but I have not yet been able to figure this one out. Also I need to remove my name from the login page. How do I do that?

0
J
3 years ago
J
JosharkInsider
posted in Razer Support

I need to talk to someone. I ordered the wrong machine and I need help

Please, how do I get in touch with an actual person. I ordered the wrong computer and I need help with this. I ordered the 15" Razer with the RTX 5000 and I didn't realize it isn't gaming machine. I want the one with the 2800. Please, would someone help me. It's impossible to get any help from Razer and that's how I ended up buying the wrong machine. I wanted to get the best and now I've got one with a crappy graphics card. Please, somebody, how do I get in touch with a real person for help with my order? Edit: Does anyone ever answer these posts? I don't think anyone has ever answered any of my posts.

0
Razer.Caziel
3 years ago

Badges

View More
CookiesCookie settings