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Unanswered questions

15279 Threads
Z
zionbabaInsider Mini
asked in Razer Gold & Silver
Razer Gold invalid pin code

A friend of mine purchased a $300 razer gold card from Amazon, upon redemption i got the invalid pin code response…i don’t know what to do because I didn’t give anyone else the card and i am as well confused on why it wouldn’t work, i have emailed Razer gold and Amazon on this issue, Razer gold just gives me a loop of automated replies, while Amazon hasn’t given me a reply at all…please help because $300 is a lot of money.

0
Z
1 year ago
S
sarim1233Insider Mini
asked in Razer Support
razer viper mini product number invalid

i put in my razer viper mini’s product number in for the 2 year warranty but it says that its invalid please help

0
S
1 year ago
I
ID10T101Insider Mini
asked in Razer Support
Firmware for Deathadder chroma

I would appreciate if I can have the link for the new firmware for death adder chroma thank you

0
I
1 year ago
E
Emmanuel81Insider Mini
asked in Razer Support
Battery Health Optimizer for the Razer Blade 15" (2021)

I bought a Razer Blade 15 advanced in the summer of 2021 and have been using it well so far.However, I am concerned about the battery swelling issue that I have been experiencing.I have replaced it once in 2022, and after a year, the battery is swelling again.There is always a risk of fire when the battery swells.To be on the safe side, I hope Razer offers a battery exchange program or applies the Battery Health Optimizer to the Razer Blade 15" (2021). as quickly as possible.

1
Razer.Aero
1 year ago
buzzeasyDeepMauve210
buzzeasyDeepMauve210Insider Mini
asked in Razer Support
Sell headset

Hi everyone I have a question, if i want to sell mi headset to 3rd persona, how he can sincronize the S/N whith new account? Can this person use the synapse app?   Thx 

1
Razer.Aero
1 year ago
S
Stingray444Insider Mini
asked in Razer Support
(Help) Razer System Recovery Error

So, my PC was messing up so I factory reset it and had to reinstall Windows 11 by using a bootable USB. Fresh OS, but I don't have the necessary drivers, so no internet or really anything working in the Device Manager, not even the touchpad. I'm trying to fix it by using installing the Razer recovery image. I downloaded it by entering my Razer Blade 17's serial number and then extracted it on my 32 GB USB. After all that, booted into Razer recovery and saw this message:"This preload image is not suitable to current system. Error code: 726436134694294"However, I followed all of the steps Razer said and I downloaded the correct recovery for my laptop model/serial number. Does anyone know how to fix this so that I can finish installing the recovery image and use my laptop again? 

1
Razer.Aero
1 year ago
murunvn
murunvnInsider Mini
asked in Razer Support
Razer Viper mini LOD problem

I have a viper mini but i have LIFT OF DISTANCE problem and mouse isn't detected by razer synapse but i already tried the following:Tried different USB portsTried to update the drivers in the device manager but it said that its already updatedTried to uninstall the driversTried to clean the sensorTried to update the firmware but it couldn't detect the mouse 

1
Razer.Aero
1 year ago
funtechSpanishRed337
funtechSpanishRed337Insider Mini
asked in Razer Gold & Silver
วัตถุตกไม่ทราบชื่อ

Giveaway 

0
funtechSpanishRed337
1 year ago
T
ThorKDInsider Mini
asked in Systems
Razer Blade 2014 ram

Hi! does the razer blade RZ09-01161E32 (which i believe is from 2014) have 8gb or 16gb ram? on the razer website it says it has 16gb, but in other places it says it has 8, I want to know because I'm deciding whether to fix one or not. 

3
FiszPL
Vanguard
1 year ago
Plumfeverhit186
Plumfeverhit186Insider Mini
asked in Mice and Surfaces
Razer Viper V2 Pro Dongle not working

Hi,My razer viper v2 pro usb dongle stopped working. 1 month ago it stopped working when plugged into the usb receiver. So I removed the dongle from the receiver and connected it directly to the computer and used it like that for 1 month. I thought the problem was in the receiver.  Today the dongle started having problems when plugged directly the computer. Sometimes it works and sometimes it doesn't.  I tried it on several different computers and had the same problem. Then I connected a different mouse to the receiver and it worked fine. The problem was not with the receiver but with the usb dongle. Now I'm trying to open a ticket but I can't create a ticket of any kind, the page always redirects to the beginning. How do I request a dongle replacement. Thanks.

2
Plumfeverhit186
1 year ago
T
Tr1nguy3nInsider Mini
asked in Razer Support
Razer basilisk X hyperspeed wireless bluetooth not turning on at all

so the mouse was working fine until i saw that it was on 20-ish% battery so i decided to change the battery, after the new battery was in bluetooth did not turn on at all, usb 2.4 worked fine but bluetooth however did not turn on at all and was dead, no blue lights nothing. i also tried to reset it to connection mode but it did not turn on and stayed dead, switched to usb 2.4 and it was normal. im also on a mac which makes it even worse since synapse is not compatible 

6
lifequickSandyBrown373
1 year ago
Coconuthitcity621
Coconuthitcity621Insider Mini
asked in Razer Support
Headset noise

Hello, I bought a razor headset and tried it for the first time today, the audio seems really off to me almost like I'm in a dark alley without the echo. My basic £20 turtle beach headset sounds better. I'm not sure if I've set it up wrong or if there's anything I can do?

1
Razer.Zionzedd
1 year ago
M
Matteblack11619Insider Mini
asked in Keyboards
Deathstalker V2 Pro's RGB light doesn't work via 2.4Ghz connection after firmware update

Hi guys. My Deathstalker V2 Pro's RGB light just stop working via 2.4Ghz mode, it’s off completely. And it only lit up in with a static color with wired connection. All this happens after I update the firmware to v1.03.00_r2. I paired the keyboard with my Basilisk V3 pro’s dongle and the RGB works normally, but sometimes a key would be stuck and it would write something like “kkkkkkkkkk...”. Very annoying. Please help. Is there a way to roll back the keyboard firmware? What else can I do?

0
V
1 year ago
B
BanditLagsInsider Mini
asked in Mice and Surfaces
My blackshark v2 pros (2020) aux cable isnt picking up my mic on laptop and shows as "Not plugged in". (aux cable came from amazon)

Like i said my aux cable came from amazon and its not picking up my mic and only the mic on my laptop 

0
B
1 year ago
A
alp08Insider Mini
asked in Razer Support
I think my Razer Kraken V3 it’s broken

There is no sound from the headphones after they are plugged into the computer, and then the computer's sound continues to be played out.

1
Razer.Zionzedd
1 year ago
F
ferri12Insider Mini
asked in Mice and Surfaces
DeathAdder crashes when it reaches the middle of the screen how to solve it?

My deathadder stop on the middle of the screen, how can i resolve it?

0
F
1 year ago
soloQUARTZIceberg587
soloQUARTZIceberg587Insider Mini
asked in Razer Synapse
synapse macros without razer products?

im trying to get the razer synapse macros but im on a laptop and i dont have a razer mouse. dont recommend me any alternatives please. i need synapse macros specifically! if it is not possible, then i beg razer to add that feature.  thanks for any response. :D

0
soloQUARTZIceberg587
1 year ago
visionbyteLightCyan472
visionbyteLightCyan472Insider Mini
asked in Razer Support
THX

Hello, this week my razer Kraken tournament edition headphones were ruined (they lasted 4 years so I understand) so I bought the black shark V2 X, my question is, since I have the THX sound box that came with the Kraken tournament edition can I just plug it in with my new headphones and enjoy the experience or do i definitely have to buy the software?P.S. i mean experience thx

1
Razer.Aero
1 year ago
Inchwormhomehead563
Inchwormhomehead563Insider Mini
asked in Razer Support
The most ridicilous defect with Razer Ornata v3x!

After pressing Q + W + (any other key), only two of the pressed keys are recognized. And before you start flaming me that the keyboard - Razer Ornata V3 X, does not anty ghosting, I know, but even the most keyboards out there can handle 3 keys simultaneously. Razer, I can't even find words to express my disappointment...

1
Razer.Aero
1 year ago
greatLARIMARStizza321
greatLARIMARStizza321Insider Mini
asked in Razer Support
I NEED HELP FAST

i bought the new blackshark v2 X headset but i play on a laptop and when i talk in discord it dosent work that well and that activisions code did not come beacause i got my headset from amazone 

2
Razer.Aero
1 year ago
K
kekcek206753Insider Mini
asked in Razer Support
Не положили код октивации 7.1

И Здравствуйте, Я приобрёл наушники Rszer .Но одно ноооо....Где Ebyzu7 код активации звука 7.1.Я целый час пытаюсь получить ебучий код и мне пишут:(Возникла непредвиденная ошибка. Перезагрузите страницу и повторите попытку) Когда бл позже . Я потратил свои кровные на эти наушники ради 7.1звука а в итоге получаю кусок пластмассы со звуком как в бочке .Клас 10/10гарнитура.Я

1
Razer.Aero
1 year ago
K
KcsGregInsider Mini
asked in Razer Support
mouse elite razer

Good eveningI would like to know if you take in guarantee the tear of the protection of the mouse cable

1
Razer.Aero
1 year ago
migborja
migborjaInsider Mini
asked in Razer Support
Dimming on right side of screen

So i purchased a laptop on 7/8/23 razer blade 16 i9 with rtx4090, my daily usage time is around 1-2 hrs (starcraft 2, diablo 4, call of duty modern warfare 2). On Sept 4, right side of my screen went dim during gaming, probably after 30mins of game time, i had to restart multiple times just to get the dim away. I tried uninstalling my graphic driver and reinstalling, turned off some apps just in case it might be causing some conflicts, i barely touched the laptop since i had also bought a razer huntsman keyboard, with cooler under the laptop plus a dedicated fan pointed at it with room temp of 74 constantly in my house. Has anyone had the same issue? Can support help me out?  

1
Razer.Aero
1 year ago
roroperaza33
roroperaza33Insider Mini
asked in Razer Support
AYUDA

hola compre mis audifonos en amazon y no encuentro el codigo de activacion 7.1 mis audifonos son los BLACKSHARK V2 + USB SOUN CARD ya los registre pero no me enviaron en codigo¿alguien podria ayudarme?

1
Razer.Aero
1 year ago
smartRubyammo601
smartRubyammo601Insider Mini
asked in Razer Support
razer raiju broken

hello, the L2 key of my razer raiju controller is broken, I am looking for a service that I can supply or have any spare parts for, can you help me?

1
Razer.Aero
1 year ago

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