Unanswered questions | Razer Insider
Skip to main content

Unanswered questions

14869 Threads
SeaLand_
SeaLand_Insider Mini
asked in Razer Support
Cant use 7.1 surround sound on second user.

I used 7.1 surround sound for my Razer Barracuda X headset on one user which worked fine. on the same PC but on a new user i can install and open the app on the same razer account however i am unable to activate surround sound nor am i able to select an output device.The device still recognises surround sound as an output but wont actually output any audio since no output device is selected.After i click the warning icon it says to select surround sound as the device output and then to select the output device i want to use. After i do select surround sound as the device output i am still unable to choose an output device.surround sound still works on the old user, i can turn it on/off as well as select an ouput device, but it refuses to work on the new user.

0
SeaLand_
1 year ago
U
UpitopiaInsider Mini
asked in Razer Support
razer laptop not turning on

Hi, Laptop (razer blade 15) was working fine yesterday, today it was turned on and green light was flashing but the screen wouldn't come on. So I turned it off and now it won't turn back on. I've followed the steps razer suggest. Adaptor has a green light and when hold down the power button for 10s I get a white flash from the led but nothing else.

0
U
1 year ago
L
Luiz20015Insider Mini
asked in Razer Support
Synapse doesn't detect my Deathadder V2 Mini

Hello, guys. I have a Deathadder V2 Mini, and my Synapse doesn’t recognize my mouse, to change colors and create profiles. Tried many solutions, reinstalled software, completely uninstalled driver, but nothing worked. Do you have any suggestions?

0
L
1 year ago
F
freshZompsigns616Insider Mini
asked in Razer Support
Nari headset

First rattle out of the box. It was not charging right.  As of now. It will not charge nor will it stay connected and it also has a rumble like a short or something.    Drowns out sound

0
F
1 year ago
SydDeus
SydDeusInsider Mini
asked in Razer Support
Some keys on my Blackwidow V2 are way too sensitive.

For example, whenever I press my k key it bugs out and press it 1-2 times too much. Happens with 7 other keys on my keyboard and I went through Q-Tips to clean them out but that didn’t work. I believe it’s my Razer settings cause my PC bugged out the other day and opened up a ton of programs that shouldn’t have, though I can’t find a setting that’ll fix it.

1
FiszPL
Vanguard
1 year ago
L
linus_conInsider Mini
asked in Razer Support
Control status led through software

Hi,I'm wondering whether it is possible to control the status led (the one that indicates battery status and standby mode) trough software.Im under Linux (Ubuntu) and willing to write some code (e.g in C) (so I'm not only searching for a premade solution).Is it even possible to set the led or is it directly controlled by the bios/uefi? (For some context: I thought it would be pretty great to see some system info by locking at the led, like WiFi connection or unread notifications...)

0
L
1 year ago
interactiveaeroSand577
interactiveaeroSand577Insider Mini
asked in Razer Support
im buying razer blade 15 with a suspiciously low price |Real or Scam?

I am buying a razer blade 2020 base model [GTX 1070 max Q - Corei 7 8th gen - 144 Hz - 512/16] with under 1k. The battery cycle is rly good. BUT the serial number ( BY1837A45001673 )and I checked it at https://www.razer.com/razercare/warranty and it says they couldn't find it on the database. Is the razer fake? 

0
interactiveaeroSand577
1 year ago
sleekpulseCadmiumRed305
sleekpulseCadmiumRed305Insider Mini
asked in Razer Support
Razer kraken kitty edition not turning on

my about maybe 4 years old headphones dont turn on, ive treated them really well, maybe theyre too old but they dont turn on and not even the light appears while charging, when i opened up the ear to see what was happening the person i showed said it smelt burnt, im guessing something blew in the headphones (it could possibly be because theyre old though)

0
sleekpulseCadmiumRed305
1 year ago
sleekpulseCadmiumRed305
sleekpulseCadmiumRed305Insider Mini
asked in Audio
Razer kraken kitty BT not turning on

wrong section sorry!!

0
sleekpulseCadmiumRed305
1 year ago
T
TahuluLimiaInsider Mini
asked in Audio
Razer Kraken Kitty audio issues?

What could be causing audio issues with my Razer Kraken Kitty headset, and is it possible that the RGB lighting is related to these issues?

0
T
1 year ago
L
LillianFellyInsider Mini
asked in Keyboards
What are Razer's keyboard features?

What are the features and specifications of the Razer BlackWidow V4 Pro Full Size Wired Mechanical Green Switch Gaming Keyboard with Chroma RGB?

1
FiszPL
Vanguard
1 year ago
B
BrovtalGeminiInsider Mini
asked in Mice and Surfaces
Where to test computer mice?

What are some recommended places where one can test out computer mice from companies like Logitech and Razer? 

1
FiszPL
Vanguard
1 year ago
D
deeezyAHInsider Mini
asked in Razer Support
4k not working

i bought this camera for the 4k and good quality settings, it comes in today and the 4k doesnt even work. that sucks i hope it wasnt a waste of $300.

1
Razer.Zionzedd
1 year ago
T
TorhanPiperInsider Mini
asked in Mice and Surfaces
How organize and photograph armory?

What steps did you take to organize and photograph your entire armory?

0
T
1 year ago
easyOceanBlueinsider287
easyOceanBlueinsider287Insider Mini
asked in Razer Support
Synapse for ps5 users

How to modifacte eq for blackshark v2pro 2023 for console users? I do not own pc, I have android telephone

0
easyOceanBlueinsider287
1 year ago
todaytechDeepPink948
todaytechDeepPink948Insider Mini
asked in Razer Support
Playstation 5

I just bought a wolverine controller and was wondering how do I get it to turn on my  Playstation. I hold down the Playstation button and it only turns on the controller 

10
funWildOrchidsmart203
1 year ago
connectbuzzVioletBlue575
connectbuzzVioletBlue575Insider Mini
asked in Razer Cortex
here is my rig photo in description

 

1
A
1 year ago
S
ScytheshockInsider Mini
asked in Razer Support
razer cortex deals wishlist not updating

Hi so I'm just asking if anyone has any information I've had with wishlist in razor cortex my wishlist updates with new games that I have added in steam but simply refuses to remove games that I have since baught on steam  This also seems to be a problem that somone was having about a year ago toohttps://insider.razer.com/razer-support-45/wishlist-does-not-update-27459 so I was just wondering is anyone has an update on this issue Thank you  

3
A
1 year ago
nicovid
nicovidInsider Mini
asked in Razer Support
7.1 Surround totalmente mudo

Fiz todos os procedimentos possiveis, mas sempre que seleciono o 7.1 ele simplismente fica mudo…. alguem ja conseguiu solucionar esse problema?

0
nicovid
1 year ago
DENISCVA
DENISCVAInsider Mini
asked in Razer Support
razer wolverine v2 not working

I updated the firmware through the app and the controller stopped working...I need help to recover the firmware

0
DENISCVA
1 year ago
N
NaiRoD__Insider Mini
asked in Razer Support
Sac de sport Razer Nomad

why is it not possible to buy this razer product in France: Razer Nomad sports bag

0
N
1 year ago
N
niico100Insider Mini
asked in Razer Support
3D Mark much lower after Windows 11 reinstall (Razer 14 / 3080)

I have a Razer Blade 14 with RTX 3080 purchased in Nov 2021.I recently reinstalled Windows 11 (via the built in razer reinstaller).I installed Synapse and set performance / plugged in to custom Boost / High.I installed Geforce experience and installed the latest NVIDIA drivers through it and get roughly 7500 on TimeSpy.When I ran this benchmark before reinstalling Windows I got 9500 (over a year ago though), which seems in line with other benchmarks of the same system I've seen online.I'm using the 240W power adapter that came with the PC.No other apps are running.I rebooted it and ran it again and got similar results again.I updated to the latest TimeSpy.CPU AND Graphics score have both gone down (previously GPU: 9700, CPU: 8600 - now GPU: 7786, CPU: 7155)I'm also getting bad perf on PCVR games that worked fine before so it seems something is wrong. Actually worse than even the new 3D mark score would give, it's like something is fundamentally wrong (eg a fan is out, but I can hear th

2
N
1 year ago
AlloyOrangeplaneurban753
AlloyOrangeplaneurban753Insider Mini
asked in Razer Support
my payment is done but transaction is failed

I have done a transaction of Rs.8135 but the secne happened is that like i have a payment meathod of upi when I continue with upi payment it showed me lots of upi aps choices like google pay paytm phone pay and firstly i used paytm to pay but the payment payment is got failed due to my bank server is low but then I redirected to the payment wating page of razer gold then i press cancel ( i have not canceled ) the whole trasction i only have canceled the paytm Transaction because the paytm payment was failed then in the same transaction of Razer gold i have clicked the 2nd option in the same transaction of razer gold which is google pay then i tried to pay with g pay and the payment is successful got done and at razer gold payment page it alse showed the same payment is done and after that payment page of razer gold is redirecting me to the website again and in the website the transaction is got failed and the gold is not received to me or even not any type of refund given to me i have

1
BlueberryQUARTZretro103
1 year ago
L
LothakInsider Mini
asked in Razer Support
Tartarus Pro is unusuable with Latest Synapse update.

The latest Synapse Update has made my Tartarus Pro unusable with the Synapse Software installed. ( works fine if I uninstall Synapse but i loose all the software features i rely on. ) I also own a Razer Viper Ultimate Mouse. ( Mouse is working Fine. )Hypershift does not work with most keys. I even tried moving the Hypershift modifier to my mouse but the keys on the Tartarus Pro still won’t work. Hypershift gets stuck in Hypershift on and off sometimes too. The Tartarus Pro will randomly hit keys by itself and certain keys will go off multiple times with a single key press. ( again works fine with synapse uninstalled. )I have uninstalled Synapse multiple times with Revo Uninstaller and done a full clean install. I have even, not logged in to my account and set up my devices as a guest account in case it was a profile error and i get the same result.Is there anyway to roll back the drivers????? I can’t believe that i can’t find a way to install older Synapse 3.

0
L
1 year ago
M
Mirac1905Insider Mini
asked in Razer Support
E-pin sıkıntısı

Hopiden Razer e-pin aldım ama e-pin kodu işlem yerine sığmıyor ne yapmam lazım 

0
M
1 year ago

Badges

View More
CookiesCookie settings