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Shout out to our Razer Support Rockstars

Our best-in-class Customer Support Team works hard to offer the best customer experience possible. Read what people are saying about our Team and celebrate their wins by sharing your experience with our Customer Advocacy Team on Razer Insider.

  • 140 Threads
  • 22 Replies
140 Threads
queenofsticks
queenofsticksInsider Mini
posted in Shout out to our Razer Support Rockstars
Facebook Messenger help staff are top notch!

I had a fantastic experience with the Facebook Messenger help staff for the Razer page. The support team member helped me (although unsuccessfully) troubleshoot my device and helped me discover the issue is likely due to accidentally buying an Amazon "renewed" device, when I thought I was purchasing from the same listing I bought from previously (official Razer new item). This team member created a support ticket for me, because with a non-working mouse I was unable to access any support via Synapse. I am very satisfied with the help I received, and hopefully the troubleshooting support team can further assist me, but if not I was able to find a working mouse in my "spare mice" bag, so I'm happy with the outcome of my Messenger conversation even if my issue with my non-working mouse is not resolved beyond throwing it out and calling it a loss. Now I know to look for the word "renewed" and not trust Amazon "renewed" items.

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queenofsticks
1 year ago
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bestbioblogsInsider Mini
posted in Shout out to our Razer Support Rockstars
Fantastic experience with the Facebook Messenger

I had an excellent experience with the Facebook Messenger support team for the Razer page. The team member diligently attempted to troubleshoot my device, although we were ultimately unable to resolve the issue. They helped me identify that the problem likely stemmed from accidentally purchasing an Amazon "renewed" device, thinking it was from the same listing as my previous official Razer purchase.To address my predicament, the support team member initiated a support ticket for me. Given that my non-working mouse left me unable to access support via Synapse, this was a crucial step. I am highly satisfied with the assistance I received and have high hopes that the troubleshooting support team can offer further assistance. Nevertheless, even if my non-working mouse issue remains unresolved and I must consider it a loss, I am content with the outcome of my Messenger conversation. Fortunately, I was able to find a working mouse in my "spare mice" collection, leaving me satisfied with the

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11 months ago
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632135H10101906Insider Mini
posted in Shout out to our Razer Support Rockstars
Shoutout to Razer Support (Alyanna)

Thank you so much to the Razer Support team and Alynna for helping me fix my Razer Ornata Chroma keyboard . My keyboard was having issues with the lighting and not working. With her help, I was able to get back to enjoying my time with my pc. Huge shoutout to Alyanna and the Razer Support Team. 🙏

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11 months ago
CiriSW
CiriSWInsider Mini
posted in Shout out to our Razer Support Rockstars
Razer Team 💚🐍

As soon as I mentioned that I was having a problem about my mouse software under one of their posts on Twitter, they immediately took care of me. Even though my problem has not been solved yet, my love to the hardworking Razer support team for being so fast and attentive 💚🐍

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CiriSW
11 months ago
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yk_monsuuuInsider Mini
posted in Shout out to our Razer Support Rockstars
Razer Supportへとても感謝

Thank you very much for being so polite and kind and taking the time to teach me. Thank you for understanding what I wanted to convey even though we were talking using a translation app...!

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11 months ago
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YukinoAkashiyaInsider Mini
posted in Shout out to our Razer Support Rockstars
Good Job for Razer Utilizing Facebook as Customer Service Platform!

Just wanted to share to you guys my experience with Razer FB Support! Today, I was hesitant from continuing my purchase of Razer Deathadder V3 Pro since I ordered it from an overseas merchant since here in our country, they aren’t selling the 4k HyperPolling dongle, so I included it as well on my purchase, I was hesitating if Razer would acknowledge the Warranty for international purchases since there’s proper system here in our place. Initially I don’t know where to reach out about my concern, then I remember to just message the Razer Facebook page, and wow, after just a few minutes, they are already replying to me, really different from other companies that would tell you to just email instead, and you’ll get a dull response (ehem AS**) Just a bad experience from them since it took me 1 month just to clarify one of my product if it has the feature I’m looking for. But this isn’t about them, this is about Razer’s FB Support! You really rock, you already know what to answer about my qu

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11 months ago
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KV_TotenmondInsider Mini
posted in Shout out to our Razer Support Rockstars
Awesome customer service

Hello.I had troubles with my kids new product, Kraken earphones. I went to customer service on Twitter.they replied in some time. Must say very fast response for such a big company.After our fails they did the best job to help US (Me and my Kido) .I want to say : THANK YOU RAZER SUPPORT , You made my kid happy. I wish more brands would have such goodsupport and understanding the human errors while being patient in waiting.👍  THNAK YOU  HAVE A WONDERFUL DAYDAD and KIDO

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K
1 year ago
SpringGreenrushwatch858
SpringGreenrushwatch858Insider Mini
asked in Shout out to our Razer Support Rockstars
Reddit team is the best!

I had been talking to the team at Reddit, and they are simply the kindest people! I suspected the battery on my Blade 15 had been swelling, so I reached out to them for help.They were all super helpful, advised me on how to take out the battery and it was such a nice experience talking to them.Many thanks to:Archie B.Aadeen B.Marc C.Christine B.Desmond D.Jeff L. Love you all!

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SpringGreenrushwatch858
11 months ago
arthurboss
arthurbossInsider Mini
posted in Shout out to our Razer Support Rockstars
yet another shout out to Razer.Zionzedd!

Big thanks to @Razer.Zionzedd for being quick to respond and of great help so far on my support request here: https://insider.razer.com/inbox/conversation?with=164583 As a new Razer customer, it is of utmost importance to me to know that I am backed up by the brand support when needed, even though I am located in a market where Razer has not yet covered locally, I couldn’t be more glad knowing that I can reach out on the online forum and am treated well as a customer by such great customer service. Thank you and wish you great success!

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arthurboss
10 months ago
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WeAkBlOoDInsider Mini
posted in Shout out to our Razer Support Rockstars
Razer support team Excellent service

I had to say i never had big issues with thier products so never had to contact them. I did saw a thread were i asked a question about a little issue i had. Almost instant response that i could dm for help and i told them it wasnt a big deal but they told me the product should work excellent so they were ready to help. Explained it al, fast response, profesional response and service. Quick, friendly and also solution thinking does not miss with the support employees. Just Excellent :D

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11 months ago
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alcuin02Insider
posted in Shout out to our Razer Support Rockstars
Outstanding support!

Hi Razer․Aero , outstanding supoort! Solved my problem in no time, Thank You!  

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11 months ago
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KaitarFettInsider Mini
posted in Shout out to our Razer Support Rockstars
Big Thanks to Razer.Aero

Just want to take this time to send a big shout out to Razer Aero for their assistance with a question I had regarding Razer product. They provided all the assistance I required and cemented me with Razor even further with not only their products but with the high caliber of customers service. Thank you again!

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K
11 months ago
Gigac
GigacInsider Mini
posted in Shout out to our Razer Support Rockstars
Reddit legends

A big thanks to the reddit support staff that saw my complaint on the subreddit and reached out to research the issue! got a ticket going now and fingeress crossed my warranty will be approved ❤️all of that on my birthday too :D

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Gigac
1 year ago
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DuskV9Insider Mini
posted in Shout out to our Razer Support Rockstars
Quick Shoutout from Reddit

I don’t like going out of my way to provide feedback or spending my time doing so, but I’d do it for this team specifically since they were actually helpful and were not very difficult in communications.Summary: Had an issue and submitted a post in /r/Razer, did not expect a personal DM by Razer team themselves on providing a support. Overall, experience was very well communicative and responses were pretty fast. I don’t have high expectation that my problem may be solved instantly or fully, but it’s nice seeing Razer’s support still going strong for me.Shoutout to the ones that contacted me:Razer | TenRazer | Sushi.boiRazer | PeaWonMasterRazer |  MisterBairn

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D
1 year ago
techGARNETCoolGrey418
techGARNETCoolGrey418Insider Mini
posted in Shout out to our Razer Support Rockstars
A Huge Thank You to Razer.Zionzedd!

Thank you so much for fast response, really appreciated your help! He DM me as soon as he can! Such an amazing support service! 

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techGARNETCoolGrey418
11 months ago
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ShaDoX06Insider Mini
posted in Shout out to our Razer Support Rockstars
shoutout to Razer.Zionzedd !

Outstanding help, he answered me everyday and gave me news about every little issues that i had. Shoutout to him for being so helpful! :)

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11 months ago
KikaruSatomii
KikaruSatomiiInsider Mini
posted in Shout out to our Razer Support Rockstars
Awesome support!

Awesome support from the FB page, very helpful in friendly. Razer is thee  best

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KikaruSatomii
11 months ago
fastlinkAntiqueBrass551
fastlinkAntiqueBrass551Insider Mini
posted in Shout out to our Razer Support Rockstars
razer support great

My support person would DM every time I left a message in less then 8 hours each 

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fastlinkAntiqueBrass551
11 months ago
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PablosnullebarInsider Mini
asked in Shout out to our Razer Support Rockstars
quick shoutout to razer support

Razer support really are amazing, i bought a defective headset from a company. Reached out for help to fix the issue, and they really came in clutch. They guided me through how to fix it, even though it didn’t work. They offered me to send in my headset for a brand new one, free of charge. Razer really are amazing, and could not recommend it them any more than I already do. Really is a great team, and a great company.

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1 year ago
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Pistachiolabsolo676Insider Mini
posted in Shout out to our Razer Support Rockstars
Reddit support really helped

I was having trouble with the website so I turned to reddit for help with my quick question. I didn’t expect help, I expected to be downvoted like much of Reddit does….Instead the support team approached me in DM and helped me solve my issue! It was such a nice surprise. It’s two huge thumbs up from me. Super awesome to have someone reach out and show they care!

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10 months ago
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Skalion89Insider Mini
asked in Shout out to our Razer Support Rockstars
very quick reddit team, perfect support

Shoutout to the great team dealing with my problem on Reddit. Super quick replies, multiple replies per day.Definitely how customers support should work! Great job to everyone involved!

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11 months ago
shyy_boii
shyy_boiiInsider Mini
posted in Shout out to our Razer Support Rockstars
Excellent support from Razer's FB team & Acro RMA

I ranted about how Razer has no service centers in India in a Facebook post of theirs and the Razer FB team reached out to me immediately asking about my bad experience. Once I explained my situation to them, they were kind enough to support me over the next few months (as I login to Facebook VERY rarely). They told me to ship my mouse to Acro RMA in Delhi, and once I did, my defective mouse was verified, and I got a new one in my mail just a few days later. My mouse had been defective for years and I wish I had done this sooner! Anyway, I’m glad Razer reached out to me, and I was able to get a new mouse. I’m thoroughly satisfied with Razer’s support. My perception of the brand has definitely gotten better.

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shyy_boii
11 months ago
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TIGERSEYEsolo518Insider Mini
posted in Shout out to our Razer Support Rockstars
Shoutout to Razer.Zionzedd

Shoutout to Razer.Zionzedd , really helped me with my headset problem , even though It took me 2 month to find my receipt for the warranty they still answered me within 3 days when I told them I found the receipt, and now my problem is pretty much fixed ! 

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1 year ago
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PleaseNoUwUInsider Mini
asked in Shout out to our Razer Support Rockstars
Razer Facebook support is great!

Messaged about a small issue, chatted for a minute, and got a ticket in! Super helpful and friendly. 10/10.

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P
1 year ago
FIENDWARCHIEF
FIENDWARCHIEFInsider Mini
asked in Shout out to our Razer Support Rockstars
SUWU SHOUT OUT

YALL DOING A GREAT JOB WITH THESE LAPTOPS THANK YOU FOR THINKING ABOUT US GAMERS 

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FIENDWARCHIEF
11 months ago

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