The Razer Armory

need a replacement dongle for blackshark v3 pro ps5

I purchased a DEFECTIVE $50 RAZER GOLD GIFT CARD. Their Incident Number  from CVS is S-15701810. Purchase  was made on August 25, 2026 at CVS PHARMACY in Metairie, LA 70005. I have tried many, many times to contact the Customer Service Department with no response or resolution at the Razer Gold Representative. I have a receipt, card number and picture of the card. I can produce everything for the transaction. Please let me know how to send proof of purchase. 

Has anyone done the Windows update to 26H2? I’m worried it’s going to tamper with my OEM-tuned Razer Blade, any opinions?

The hyperpolling Wireless Dongle is broken and i have no idea if it can be replaced or fixed somehow... I just need someone to answer please

So here's a weird one for y'all. Recently I had a windows update. After my computer restarted my kraken v4 pro doesn't work correctly. The wireless base doesn't want to be recognized by synapse. Even weirder the headset won't work unless it's connected via USB cable. That's not even the weirdest part. The weirdest part is that the headset acts like it's on, but when I hit the power button it doesn't shut off and says "power on" when it registers. It won't change audio modes either. I tried to check firmware and it was up to date, but also wouldn't let me force reinstall the firmware. I'm not sure what to do beside let the headset drain power overnight, and recharge it tosee of that helps. I know that it has to be on hyperspeed wireless to resync to the base, but I'm not sure what else to do. Also the mic wont retract even after trying to spin it around and try to get it to fit back inside the spot for it. 

Hi, As many users already reported, I have an issue with my new keyboard Huntsman V3 HE TLK. Some keys are being triggered unexpectly, while not pressed. Even when not using the keyboard at all.I noted the “ESC” and “F5” keys are mainly affected like some people reported. The issue seems to disappear when Synapse is closed.I already tried to reinstall Synapes several times, and I did use the driver cleanup utility as well.Switched to different USB ports. Can you please help and this fix issue ? (New firmware fix ?)

So here's a weird one for y'all. Recently I had a windows update. After my computer restarted my kraken v4 pro doesn't work correctly. The wireless base doesn't want to be recognized by synapse. Even weirder the headset won't work unless it's connected via USB cable. That's not even the weirdest part. The weirdest part is that the headset acts like it's on, but when I hit the power button it doesn't shut off and says "power on" when it registers. It won't change audio modes either. I tried to check firmware and it was up to date, but also wouldn't let me force reinstall the firmware. I'm not sure what to do beside let the headset drain power overnight, and recharge it tosee of that helps. I know that it has to be on hyperspeed wireless to resync to the base, but I'm not sure what else to do. Also the mic wont retract even after trying to spin it around and try to get it to fit back inside the spot for it. 

I am so tired of this software. You make a great item and then completely ruin the experience with this garbage software which is constantly crashing and just full of bloat. I think it may be time to stop using you guys altogether.

Hi! Unplugged my mouse from pc for 3 days. After I plugged it back, middle wheel doesn’t work as a button. Tried to find drivers on website, update drivers on windows 11, but nothing helped. Would love to read any useful advice here or any soft that could help me solve the issue. (right now Razer synapse doesn’t see my mouse as Razer device coz seems like it is too old, and razer didn’t expect to work it so long)

I’m trying to sort out a Wi-Fi issue at home and could use some advice from people who actually game regularly.My setup is fine when I’m close to the router, but the connection gets less reliable when I’m in another room. I’ve been looking at mesh Wi-Fi, but I’m not sure if that’s the right solution or if I should be looking at something else first.I’ve worked around a few Wi-Fi setups with Borderless Solutions, but I’d still like to hear from gamers who have dealt with this themselves.Would you go with a mesh system, Ethernet, or something else for a gaming setup?

So like a month ago ive bought a razer viper 8khz mouse and its been really good but sometimes the left click stopped working and i had to press firmly on it or unplug and replug, tried blowing under there, changing the refresh rate but nothing helped, i returned it and bought it once again somewhere else and it still sometimes stops registering left clicks, what can i even do to fix it? i saw other people talk about this so im not the only one

Device: Razer BlackWidow V4 Pro 75% WirelessConnection: 2.4GHz wirelessReceiver: Original HyperPolling Wireless DongleSoftware: Razer Synapse 4Firmware: Keyboard and receiver are both up to dateIssue DescriptionI purchased my Razer BlackWidow V4 Pro 75% Wireless less than one month ago. When using the original HyperPolling Wireless Dongle in 2.4GHz wireless mode, the keyboard's polling rate is locked at 1000Hz.In the keyboard settings page in Razer Synapse 4, the 2000Hz and 4000Hz polling rate options are displayed normally and can be selected. However, whenever I click 2000Hz or 4000Hz, the setting immediately reverts to 1000Hz and cannot be saved.This happens every time I attempt to switch to a higher polling rate. It is not an occasional issue, and the setting does not revert after a period of use—it immediately returns to 1000Hz.Troubleshooting Already Performed1. Confirmed that the keyboard is connected via 2.4GHz wireless rather than wired mode.2. Confirmed that I am using the or

My Vyper V3 Hyperspeed was working fine—I could scroll up and down without any problems—but out of the blue it stopped working. I installed Razer Synapse to see if that would fix it, but it didn't. As soon as I launched the app, the scroll wheel would work for a few seconds, then stop working again.

Hi everyone,I’m having a small issue with Synapse where my mouse works normally after Windows starts, but sometimes the correct profile doesn’t load automatically.The device is detected and I can see it in Synapse, but I have to open the software and manually switch profiles before my DPI and button settings are applied.Has anyone else experienced this? Is there a setting that controls whether Synapse loads the active profile automatically when Windows starts?I’ve already tried restarting Synapse, but the issue occasionally comes back.Thanks for any suggestions

Salut ! J'ai une super Razer Blackwidow v3 Pro, mais la molette de volume et bouton muet est cassée. Il me faudrait la remplacer. Tant qu'à faire, le repose-poignets serait aussi le bienvenu, car il commence à s'abîmer.Comment puis-je me les procurer ? Merci !

Hey Razer community! 💚🐍 I’ve been thinking about a few gaps in the current Razer setup/lifestyle ecosystem and wanted to pitch three concrete product ideas that combine ergonomics, functionality, and the Chroma aesthetic. 1. Standalone Mechanical Numpad The Concept: A 17-key mechanical numpad with hot-swappable switches, dedicated media controls, and Razer Synapse macro support. Why it’s needed: A lot of us prefer TKL or 60% keyboards for extra mouse space while gaming, but still need a numpad for productivity, data entry, or custom macro layouts. Offering both a sleek Razer Pro (clean white/gray) and a Chroma Gaming version would bridge this gap perfectly. 2. Razer Minimalist MagSafe Wallet The Concept: A slim aluminum or carbon-fiber MagSafe cardholder featuring strong magnetic retention, RFID blocking, and subtle Razer branding accents. Why it’s needed: Razer already makes fantastic EDC (everyday carry) gear and bags. A clean, daily MagSafe wallet is a subtle way for fans to carry

With the help of the OG ChatGPT pro, I was able to fix the long running annoying as hell audio issue with Razer Blackshark v2 Pro 2023. I have spent nearly a year for this issue to be fixed.Update: I finally found a reproducible root cause and a working workaround for this issue.This is not simply a USB problem, an incorrect sample rate, defective headset hardware, or THX being “too demanding.” On my system, Synapse 4 was creating a broken Windows Audio Processing Object chain in which the THX APOs and Realtek APOs were attached simultaneously to the BlackShark V2 Pro render endpoint.Removing only the Realtek APO registrations from the Razer endpoint fixed the issue while keeping Windows Audio Enhancements, Synapse EQ, and THX enabled.My setup Razer BlackShark V2 Pro (2023) USB 2.4 GHz dongle connected directly to the motherboard Windows 11 24H2 Razer Synapse 4 Windows Audio Enhancements enabled THX Spatial Audio enabled 16-bit, 48 kHz Symptoms Intermittent crackling/poppin

My 5 year old daughter saw my wife's Barracuda X Chroma Dongle and wondered what it was for. I told her to "put it away"....she heard "throw it away" and proceeded to run to our kitchen trash can and toss it. I didn't notice until tomorrow, that was what she was doing rushing out of my room. Here to ask on how to get it replaced. Model#: RZ04-0522

I’m so close to buying a tartarus, but I see it’s over 5 years old and missing a few features that should be standard that would make this perfect for serious gamers, casual gamers, and for productivity. Here are some things that would make this keypad king of all keypads:Wireless capabilites - Bluetooth, 2.4 ghz with 1000 polling rate, and detachable usb c cable Swappable key switches with their razor key switches or allow HE key switches. This would allow adjustments to the actuation point to be .1mm where as right now it’s 1.5 with optical switches Onboard memory to saves macros and button mapping Mac support for productivity Multiple device support Analog joystick or at least make it modular similar to what’s on the V2/proIf other people feel tha same, please add a comment or like the post to try to make this happen.

For  about  the  past 2-3  months  or so  my Razer Blackwidow V4 %100  keyboard has  been double  typing keys  for no  reason. I’ve had  this  keyboard since late  last  year. At fiirst this  problem only  occured  with  the: F,  T, O and  P  keys. Now  it’s  efffecting the:  Space, I,  and multiple  other  keys.I’ve ttried everything I  could think  of, or  saw on  fourms/dicussions,  such  as takiing  the keys  ooff  and cleaning  the board,  uninstalling/reinsttalling the  synapse  app, unplugging/replugging the  keyboard  in,  reinstalling  the drivers,  updating the drivers, decreasing the polling rate etc.  And  nothing has worked yet. I’m only making  this post as  a last ditch  effort to get some  actual  help with  an actual solution because  I have some very  important projects that are password protected, not  to mention in order  to  get  into my  computer I  must  put  in  a password. So  Ii assume you can understand how ffrustrating tthis can  be when a  problem like this

hi all, em using Razer Huntsman V2 Analog for quite a while n i genuinely love this keyboard for it comfortablity and feel but unfortunately its almost been been a month n none of the light is working. i mean it was working completely fine n i shut down my pc n the next time i turn it on, the lights are not there. i have tried every possible way but they are just not there. keys are perfectly working but no lights n even the lights for num lock, caps lock etc are gone too. i have tried updatign the firmware, reintstalled windows, tried it on another pc, updated synase, reinstalled keyboard drivers but still nothing works. please please can someone help me with this

Cannot find anywhere to buy a replacement dongle. How come I buy a new one? My old is lost. 

So I hadn’t gotten this new headset for my birthday and it was the Bluetooth hello Kitty Kraken headphones and I hook it up to my PC like I get it. Bluetooth connected and it’s crackly like it sounds like there’s a robot a distorted robot talking or any type of noise and to other people, I sound like a distorted robot. I’ve tried fixing this multiple times different ways and nothing’s working. Oh, and every second or minute, it will go disconnected, connected and repeat !

I’m using an Apple Mac laptop to play my Favorite game that I’ve been playing for years but  My favorite razer Mouse does not have the software support for Apple Mac so I’m kind of crippled or limited for what I can do and I really just need support for my mouse for my Apple Mac.  gaming on Apple isn’t that bad. I just need support for my mouse on an Apple Mac so I can have all the features. My favorite mouse that i use is a RAZER Naga v2 HyperSpeed. I just really need this to happen.