The Razer Armory

 The mouse was working perfectly on the 2.4GHz dongle, but then it started dropping connection intermittently. Now it has stopped working on 2.4GHz altogether. Note the mouse is 6 months old.Bluetooth still works fine, and Razer Synapse detects the mouse properly when connected via Bluetooth. However, when I switch the mouse to 2.4GHz mode, Synapse shows the device as turned off.I have already updated the dongle to the latest firmware, but the pairing utility does not seem to do anything. It doesn’t complete the pairing or restore the 2.4GHz connection.I also tested the mouse and dongle on another PC, and the issue is exactly the same, so it does not seem to be related to my computer or Synapse installation.Could you please advise on the next steps? Is there a way to reset or re-pair the mouse and dongle properly, or could this be a dongle or hardware issue?Thanks.   

hello i have a problem about razer hammerhead hyperspeed xbox when i updated the firmware it has run into troublewhen i open the case it turned on and working but when i work with this One of the AirPods turns off.can i reset factory my airpods ? because i cannot come to warranti and im iranian and here is so Sanction.please help me thank you 

Idk how I manage to do this but my factory default setting has changed to my valorant setting closing synapse or switching to other computer doesn’t help how can i fix this  

I had this mouse for about 2 yrs now, but suddenly now it's having issues. It connects alright both dongle and bluetooth. And is recognized in synapse and also devices. But nothing else works, when I connect the status indicator lights up and then immediately after connecting it doesn't light up.Also noticed that the clicks go through albeit very delayed. Like pressing right click many times and after 2s I can see the input go through. Even the cursor moves(without any input this time) but extremely slow like 2pixels a second.I could also do a whole firmware update on it but to no avail.It feels like it's in okay condition until it connects cuz the status indicator just turns offNot sure what I can do. Please help

Bought a Razer Blade 18 from Razer store Singapore around November 2024. The unit developed some thermal issue around August 2025. (Less than one year old)Since there are no Razer repair center in my country I need to go to Singapore for warranty claim.(This problem solved with the help of Razer Care Singapore team efficiently.  They manage to replace the unit with a new Razer Blade 18 ) Recently there are minor issues pop up with the replacement unit. Some of the led unit under the keyboard failed.While this is not affecting the performance whatsoever, I was quite surprised as 2 Razer Blades 18 having issues at under 1 years old. Either I was very lucky to receive 2 defective Blades or Razer have quality issues with their laptops.  Its a pity as I also use 2 Razer Naga Pros for many years without issues. Hope they can make their Laptop as good as their peripherals.  What other and Razer think

Looking to replace the skates of my razer basilisk ultra and can’t really seem to find anything in the uk that doesn’t look like ali express drop shipped stuff. Anyone else bought some recently and can point me in the direction to get some? Thanks 

 Hi guys if anyone could help me it would be appreciated! Just got my v3 pro SE yesterday and everything was fine until suddnely the left click stopped working completely and it also wont register in synapse anymore. I have tried reinstalling synapse, modifying it, and reinstalling the drivers with no luck. Other mice work normally!  Id appreciate any help

Getting pretty frustrated with this keyboard and connectivity. I have to pretty much keep it wired to work. On boot up it will connect but once the PC goes into sleep mode it will not reconnect.If I go into Synapse to change settings it disconnects. Look at it wrong and it disconnects. It’s not the dongle, I have a Viper V3 Pro paired to the same dongle and it has zero issues. When in wired mode sometimes two installations show in synapse with only one of them active or powered on. Sometimes not. There’s no rhyme or reason that I’ve been able to find. I’ve reinstalled Synapse twice, changed USB power settings, etc. Seems like a driver or hardware issue to me but I’m using the latest firmware and driver.  Any suggestions on where to go from here?

Hi I have an Ornata V2 back from 2020. I used it on my laptop for quite a while then. I shelved and stopped using it until just now. A lot of keys in the bottom row were not working (Lshift, z, x, v, b, spacebar) and I don't know why. The rest of the keys were working fine and so is the lighting. I tried reconnecting it to my other ports but still shows the same problem. I'm also pretty sure the keys are not broken since I shelved it and all. The only thing left is to update the firmware but I don't know where. I tried looking in the Razer site and the only updates available there were for the Ornata V3. The Ryzer Synapse and Central aren't showing me any updates either. So where can I possibly update this keyboard? 

Does it support 4/5G from any provider and also can you add a sim card to it?Also how long does battery last if you stream locally? (moonlight)

Hi all. I was going to send a communication directly to Razer tech support, but it turns out I can’t; after entering my mouse’s Serial Number, it shows that it’s out of warranty…..but I already knew that and I had a question anyway and it had nothing to do with a warranty…….but nope, no questions allowed if your item is out of warranty. So I thought I’d come here. I have the Razer Mamba Elite; it’s quite old at this point but it’s still hanging on.  I’m using the Razer Synapse 3 software program, File Version 3.1.627.5 On my Windows 11 Pro system (Version 25H2), I happened to have the Task Manager launched, and as far as the entries for Razer goes, take a look at this pic: https://imgur.com/a/RFUB4JD That’s 17 entries total for Razer. And, what’s with the 12 specific entries for Razer Chroma

Hello,I have a problem with my Razer Barracuda X Chroma headset.The headset suddenly stopped connecting through the HyperSpeed wireless dongle. Bluetooth mode still works normally, but when I try to use the dongle, the headset only says “pairing” and never connects.I already tried:- reconnecting the dongle- restarting the headset- removing Bluetooth devices- using different USB ports- using the pairing utility / firmware updater- restarting my laptop- connecting the headset via USB cable during the pairing processThe updater detects the dongle, but it does not recognize or pair the headset.Could you please help me fix this issue?Thank you.

yaklaşık 2 yıl önce aldım haziran 2024te. razer deathadder v3 mouseum pcye ilk açtığımda bağlanmıyor. kabloyu usb portuna takıyorum 30 dakika falan sonra bağlanıyr ve bu çok can sıkıcı. nasıl çözebilirim bilmiyorum ama (mouse güncelledim pc güncelledim usb portuna direkt takıyorum) bunlar önerilen çözümler. hiçbiri bir işe yaramıyor.

I’ve been using my Kraken V4 and one day it suddenly broke. I need to replace the slider, as i have already received a replacement part.

Hello.I recently got a pair of Razer Barracuda X (2022) headset and had trouble with the dongle connection. It kept disconnecting and not wanting to connect back unless i unplugged and plugged the dongle a few times and turned the headset off and on a few times. Thought it was a problem with just my pair as the reviews for the headset were good so i returned them and got another pair. This one has almost the same issues. Not as bad tho. For example when i play PUBG, the sound randomly gets completly cut off and i can’t hear anything and it doesn’t come back unless i unplug and plug the dongle back and restart the headset. This takes about 20-30 sec which are crucial for not dying in the game. I tried almost every fix i could find online. I even disabled all other sound output devices. I had the 2021 version before and they worked perfectly, but i decided to get the 2022 version cause they had bluetooth. N

I have only just discovered the Razer cortex app and I saw a giveaway being advertised and when exploring/delving deeper into it i discovered about ranks and everything so I was just wondering if i have to level up before I can enter giveaways because it wont let me enter it otherwise 

When will this dongle come back into stock? Is there a way to stay up to date when its back in? I’ve recently lost mine to my Razer Viper V3 wireless mouse (model number RZ01-0491).

I’ve had the razer mouse for 1 year-ish, I started off using it with my steelseries QCK heavy XL, no problems at all. A few months after getting the mouse I won a raffle for a new mousepad, a steelseries QCK performance speed XL. After using it for a bit I noticed my mouse having zones where it would skip/lag and not track properly. These zones grew bigger and the mat was unusable. I switched back to my old pad, no issues. I tried a different mouse on the new one and no issues. I figured I needed to wash the new pad, so after putting that off for a while I recently got that done. The issues persisted. I went in to the store where I bought the mouse, they tested it with other mouse pads and there seems to be no fault with the mouse, except for when using it on my pad, and similar ones from the store. My question is, is this a known thing? Because I googled before choosing this pad from the giveaway and no results came up, and even googling it now, it doesn’t seem to be

I have a Razer Kiyo that has some focus/blur challenges that I thought would be useful to update the firmware for.  There are several versions ahead of its factory settings (I have 1.0.1 and the firmware is 2.3.2)… so it should be straightforward, right? Evidently not.  The firmware tells me to Contact Razer Support, but if I try to contact support it mentions that the Kiyo I have (the OG model) is out of warranty.  So… what?  Firmware is still valid for this thing, right?  It’s still hosted on the website?  It still functions? Shouldn’t I be able to install the firmware? Is there any solution around this error message?

My Razer Kraken Kitty Edition headphones keep disconnecting and reconnecting constantly for a long time, until yesterday the thing that helped me to avoid that was launching synapse and let the device properly connect. Unfortunately since yesterday that procedure stopped working and the device again keeps disconnecting even if I launch the synapse. The USB is perfectly fine and I don’t think that might be a problem. What should I do? Because now the headset makes my gaming experience awful and is unusable.

My BlackShark V3 was working fine, but after the latest firmware update the THX Spatial Audio started stuttering for 1–2 seconds whenever I entered games, then it would work normally afterward. I decided to uninstall THX from the Control Panel and reinstall it, but now THX doesn’t work at all anymore (the one from Razer Synapse). That driver can’t be installed anymore. I found it in Device Manager, but I couldn’t do anything to repair it.What can I do? Do you think it will fix itself with the next firmware or Synapse update?

My BlackShark V3 was working fine, but after the latest firmware update the THX Spatial Audio started stuttering for 1–2 seconds whenever I entered games, then it would work normally afterward. I decided to uninstall THX from the Control Panel and reinstall it, but now THX doesn’t work at all anymore (the one from Razer Synapse). That driver can’t be installed anymore. I found it in Device Manager, but I couldn’t do anything to repair it.What can I do? Do you think it will fix itself with the next firmware or Synapse update?

razer symbol keeps popping up in the middle of the screen / how to fix it?

Any plans to release a standard editionof the Viper v4 Pro with the small 2.4hz adapter? Or even the normal pro version but with both the 8k dongle and the 2.4 small adapter?I hate having to connect the dongle with the included cable when I’m going to use 1000hz polling rate only. I’d rather have a clean desktop with the small adapter instead.

Hi Support! Recently bought a Pro Click v2 Vertical Edition as a gift, and the device seems to be bricked. Plugged it in, it updated/installed in Synapse, then after a restart, never turned on again in wired OR wireless mode. Important notes:The power indicators on top and bottom both do not work. Have tried it on another computer, same issue. Have tried holding every individual button for a long time, no reset. Plugging in with different cables that are verified to be working all result in the same dead result. Left it plugged in for 4 hours to see if it needed to charge, no luck.Would love to know how to remedy this, or if the device simply needs to be replaced. Also, if this were to happen again on a replacement, would we be able to fix it outside of warranty? Is this as simple as there being no power button for OFF, so there’s no way to reset it unless we were to open it up and disconnect the internal bat