The Razer Armory

My Razer Naga v2 Pro stopped charging after recent updates, when connected with USB cable it showed as charging in Synapse but it wasn’t. Until it completely drained the battery and now the mouse is completely dead, no RGB, no power light underneath, not being detected by windows or Synapse.I tried: reinstalling synapse, reinstalling drivers, using Synapse 4 beta, tested mouse in another PC, multiple different ports, restarted pc multiple times, no luck…Mouse seems completely dead and gives no signs of charging whatsoever.Mouse has around 4 months in use from the day I purchased it.Is this software related? Mouse was working perfectly normal a few days ago. 

I need to find out the activation code.I tried to get the activation code for my Razer BlackShark V2 X headphones, but the website won't let me select my region (Russia)—it simply isn't there.

I was wondering if anyone out there had any tips on how to increase my insider rank fast (currently mini).

How do we know what rank we are and how to get to Insider rank?

Hi Razer Team! I think it would be great to add Kraken V4 support to the Razer Audio mobile app.Lately, I’ve often wanted to use my headset not only on PC but also outside, for example, while walking or traveling. However, since it’s not possible to adjust the sound, lighting, or other settings from the phone, it makes it less convenient and discourages me from using them outside my home.I believe adding Kraken V4 compatibility to Razer Audio would be a great improvement — it would make the experience much more flexible and enjoyable for many users, not just me.Thanks for considering this! 💚

Hi everyone and Razer team, I am an extremely satisfied user of the Razer Basilisk V3 35K. The ergonomics, features, and performance of this mouse are absolutely incredible, and it is easily one of the best mice I have ever owned. However, I have a question regarding the future of this lineup. As much as I love the mouse, the clicking is quite loud for nighttime use or quiet environments. Since I prefer a stealthy setup and always turn off RGB completely, a quiet operation would be the ultimate feature for me. My question is: Are there any plans to manufacture a version of the Basilisk (or separate compatible optical switches) with quiet/silent clicking technology in the future? I know that the community loves the Basilisk shape for both work and late-night gaming, and many of us would absolutely thrill to have a "Silent Edition". Thank you for your time and for making such great products!

I recently purchased a razer huntsman v3 pro (not 8khz). I came across a wierd issue, where the sensor detected a 1mm/4mm press when i infact had the key fully pressed down. to fix this i modified my accuation point to be 0.2mm instead of 1mm, this makes the key function properly, but analog inputs & rapid trigger now function incorrectly & overall the key performs with less fine-grained prescission. i purchased the keyboard through “saturn” the german retailer, and i still have the box which the keyboard came in.I have already performed a firmware update & tested seperate devices. Wierdly enough the maximum acuation detected matches perfectly with the actuation point i set manually, could it be that the software has messed with the calculation of the magnitude of the acctuation?If this issue is related to the switch itself, then dirt or damadge are un-likely, since i have not dropped the keyboard or spilled any liquid on it, is un-likely. Furthermore the issue is exclusive

Hello :) Ive used my Viper Ultimate for a long time now, but since a couple of weeks it keeps frequently discontecting…Ive tryed the Pairing Utility, but it doesnt work, keeps flickering on and off. Is it somehow possible to get a replacement Dongle for the Viper Ultimate (removed serial number)? Thanks in advance!

Hi everyone,I wanted to share my recent experience with the Razer BlackWidow V4 Low-Profile TKL HyperSpeed and voice my frustration regarding a major issue with this model.I am a long-time Razer fan—my setup currently features two Razer mice and a Razer keypad. Naturally, I wanted to complete my ecosystem with a low-profile keyboard so everything would run smoothly under Razer Synapse.Unfortunately, the experience has been a complete nightmare: 1st Unit: Bought a few months ago on Amazon. The battery stopped charging completely. The moment I unplugged the USB cable, the keyboard died instantly, even with the solid green light on. 2nd Unit: Received a brand-new replacement from Amazon today. Straight out of the sealed box, it suffers from the exact same defect. No charge accumulation at all. I reached out to Razer Support, but after going through basic troubleshooting, they asked for a video recording of the issue. Between work and daily commitments, I simply don't have the time or se

Any reason that the Hyperflux V2 Pro has never been available in Canada? I cannot find anything official from Razer on why that is.

I’d like to hear from the Razer community about the best practices you use to optimize gaming laptop performance.I’m particularly interested in settings that can help maintain stable FPS while keeping temperatures and background resource usage under control. GPU settings, power profiles, cooling, and software optimization can all make a noticeable difference.What settings or optimization techniques have worked best for you? Are there any Razer-specific features or settings that you recommend enabling or adjusting for better gaming performance?I’d be interested to hear what other Razer users have found effective.

A few weeks ago the color red in my ALT CTRL WIN and SPACE keys has stopped working. I have replaced the LEDS, and no dice. It still displays the same symptoms. (Yes I have tried resetting the profiles on the various razer apps, and I have updated the firmware as well) I'm at the end of the line here, so if anyone could help it would be appreciated!

Good day everyone, I have an issue with my nommo V2 pro Subwoofer. It seems to be dead for me and I think that the synapse update is the cause for this. Once synapse updates, something is not working properly. This time the subwoofer but it feels like more of an issue than it usually is. My speakers a working fine but the subwoofer is dead. Of course I tried to check the pairing, firmware, cables and the little button in the back but nothings happening. No green light, nothing.If anyone has similar experience with this or an idea how to fix it by myself before contacting support, I’m happy to hear.

Hi Razer.I bought my Razer V2x around 1 year ago and I just found out that I need an Activation code for achieving my Headset’s full potential..But When I removed my ear cushions,the numbers were damaged.Now I need a New Activation code.I am giving you my proof of purchase. 

Good Luck!

As per the title, for some reason when i use the middle button on my mouse and click it in, my PC is no longer registering the input properly, and this started happening a few months ago but have just been living with it. I have tried removing the device from my PC completely, as far as uninstallation and such, as well as reinstalling the software and drivers, and just have no idea what is going on. I did also try with and without Synapse just to see if it made a difference. The programmable side button had stopped working for a little bit as well, but just recently i noticed i was able to use it again so im not sure if that means my mouse is having a defective issue or what. Has anyone ever experiences this and found a fix? it is less than a year old so i should just use the warranty on it, but would like to make sure it is for sure not just something on my end. I also am running Windows 10, have tried in every game i have and used the mouse on my PS5 with MW2 and had the same issues.

My Razer DeatherAdder scroll wheel does not consistently work when scrolling up or down.  When scrolling it bounces around and may go down when scrolling up and vice versa.  It has been doing this for awhile and I have been dealing with it, but thought I would reach out to see if there was a fix.  I performed all the tests, firmware, testing on another computer, using compressed air, etc…  My device should still be under warranty and I do have a video available showcasing the issue (which I am sure Razer is aware of already..) Thanks!

Hi @all, For over half a year now I have had a honestly very painful audio bug that completely destroyed my PC experience. The audio spiked to insanly high dB without raising the bars in the volume mixer when starting any new activity (YT, Spotify, Games etc.) and then returned to normal values after 1-2 seconds. I have read through the threads in the forum regarding the audio spiking and did not find any solution. Nevertheless, I did not give up since I like THX Spatial and as the Razer support team suggested, disabling all the sound enhancements was not an option (but it also worked). I played around with the audio settings in Win11 and noticed that I must have changed things whilst deactivating all the audio devices I am not using anyways.So, in a nutshell, → Win+R → mmsys.cpl → right click on the headset → properties → Surround Sound → make sure it is not set to “deactivate” but is on Windows Sonic (I must have deactivated it in my wish to get rid of everything that may interfere w

I’ve been thinking of getting a short cut keyboard and am choosing between Tartarus Pro and Wacom’s short key remote.I was about to get Tartarus Pro, but read that it’s incompatible with Mac OS (using Wacom Cintiq Pro tablet) and it’s a pain to get it working.One thing that makes me think twice on Wacom’s remote is that I have it at work and the way keys press is a bit stiff, also not as easy to position it as it’s small.Does anybody here use Tartarus Pro on Mac for Clip Studio paint shortkeys, using a Wacom tablet?What do you recommend?

I just got a new Kitty V3 Headset, I plugged in the headphone jack, and they worked great! The onyl issue is that I cant seem to get the Lights working. I tried using Chroma and Synapse but they didnt really help. Maybe its due to the fact my computer dosent recognize it as a Razer device? Idrk, any help would be great, I did turn off dynamic lighting for windows too, so no luck there. thanks!

Quick question before I purchase a BlackShark V3 Pro: does it have a standby/low-power mode that it enters after a short pause in audio (seconds to a minute)? I do not mean the 15 minute auto-shutdown, but something less extreme. My previous headset had that ‘feature’ with no way to turn it off and it drove me nuts because the time it took to exit that mode was longer than some notification sounds, e.g. if I got a Discord ping after >10 seconds of silence I literally wouldn’t hear anything. I’d like to know about any similar features in the BSV3 Pro before I buy it

Hello,I'd like to ask whether anything can be done as a goodwill gesture, as I understand my warranty has now expired.Product: Razer BlackShark V2 HyperspeedSerial number: (removed serial number)Original purchase: 04.05.2024, Saturn Aachen (receipt attached)Warranty replacement received: 30.08.2024The wireless dongle on this unit has failed. It briefly connects, then drops out, and Windows reports it as "Unknown USB Device (Device Descriptor Request Failed)" with Code 43. I've tested it across multiple USB ports, with two different cables including a known-working data cable from another device, and on a second computer — the fault is identical everywhere, so it isn't something on my system.The reason I'm writing rather than simply replacing it myself: this is the second BlackShark V2 HyperspeedI've had fail in exactly the same way, at exactly the same component. The unit I have now is itself a warranty replacement for a first one with the same dongle fault. Two units failing identical

I have the deathstalker v2 pro tenkeyless keyboard for about 6 months now and after all this time my keycap for the up arrow broke. I would like to know if there is any way to buy a new set of keycaps for this specific keyboard in general or to order a single keycap for the up arrow.