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I live in turkey and lost my dongle, what can i do to find a new dongle for my mouse ?Moust: DH v2 X Hyperspeed.

I have the serial number and proof of purchase from Saudi Arabia. I just want to file a claim.

Good day all!I have an issue with the mouse of my son - Razer Basilisk v3 X Hyperspeed. Unfortunately he lost the dongle at the highscool, we tried to connect via bluetooth, but it doesn't work. At the store they also confirmet it doesn't connect as well. As it is in guarantee, theyve sent it for service, but from the authorised Razer service denied to honour the guarantee, as they can't connect it for testing :-)Is there a way to help me with the situation?

Hi ​@Razer.Aero ,I'm following up on the Viper V4 Pro phantom movement thread, which was locked to move the conversation to PMs. I can't start a private message from my account my inbox has no option to compose one  so I'd appreciate it if you could message me first.What I've already done, as you suggested:- Updated the mouse and dongle to the latest firmware- Re-paired them with the pairing utilityThe issue is still happening: with the mouse completely still on the desk, it randomly reports movement, which makes the YouTube/Netflix player controls reappear over fullscreen video and keeps the system from going idle.I have the serial number and proof of purchase ready to send you privately whenever you open the conversation. Thanks!

[apologies if double post as no post recorded in profile for previous send]the battery on my Razer Advanced 2022 has swollen and was discarded.I need to get a DIY replacement in Sydney Australia, is this possible?

The authentication was keep asking for biometric like I did from my previous phone but now it was gone along with my sim card. No passcodes as well. Please help, can someone please reset my authentication process with OTP instead along with my new sim card? 

Hello.Two day old Razor Viper V4 pro.  Left Paddle has small amount of right-left sway to it.  Not overly pronounced.  But compared to my Viper V3, that has none, and researching a bit seems this is a rather common issue with this (black model).  Anyone have ideas of whether this is a design flaw or just common action to the this new model.

My card is clean off

Hello! I purchased a Razer BlackShark V2 X headset, but I’ve run into an issue: the device is already registered—though not to my Razer ID—and there is no activation code included in the package. What should I do to obtain the activation code for the 7.1 surround sound?

Hi all,I have a brand new Razer Blade 16 purchased yesterday, July 4th 2023. When using the blade on YouTube or similar video playing services, there is a buzzing noise, or crackling noise every few seconds, through speakers AND headphones, which lessens the possibility of it being a hardware issue (I hope). It feels like its lag or internet stuttering but its not. (I tested by playing the video back and it would still sometimes have the audio stutter in places where the video was already preloaded.)The problem DOES NOT proceed when playing a video game or local audio as such.I have only had this for 2 days, I only started watching videos on it today and that’s when I noticed the problem I have attempted the following:Updating driversUsing default windows driversUpdating windowsChanging browsersRazer Firmware update ( https://mysupport.razer.com/app/answers/detail/a_id/9720 ) Things to note that might be an external factor:I have used the HDMI port to use a g-sync supported monitor, I

I want to turn off the lights of my headphones

Hello, the USB converter of my existing blackshark model headset is lost. Where or how can I get this converter or can I get it back?

Hi there! Is there really no support for Linux? There was a post posted a year ago about same thing, but no answers to that at all. Windows is total crap nowadays and you don’t support Linux. That’s really wierd.

I have a Huntsman HE magnetic keyboard (version RZ03-0592) that I purchased a few days ago that randomly stops registering key inputs.  The only fix is to unplug and replug the thing.  I tried downloading the firmware updater, but it says that the firmware is current.  Need help, otherwise I would like to request a refund as this is completely unacceptable for a gaming keyboard.

Hi Razer Staff,I recently moved and I lost the dongles to my Razer Headsets. I cant seem to find any other info on how to obtain replacements other than on the website. I was suggested to reach out here,Thank you,Earth

Hi, I submitted all the info to get this promo code but I’m still not receiving it in my email inboxes. 

Looked on here for help, ran the firmware updater, tried different ports, different cable, nothing seems to want to work. The mouse is just stuck in the charging stance at 52%, the mouse is possibly 2 maybe 3 months old and never had this problem before. 

Hello guys, I’m having trouble installing my Synapse. I’ve formatted my PC today with the same ISO as before (it’s a Windows 11 LTSC) and I've updated all the drivers. I installed Synapse, but right after I log in, it starts to download a 235kb file for a few minutes and then returns a message saying "installation failed". I’ve been trying to solve this problem for hours now. What I’ve tried: https://insider.razer.com/razer-synapse-4-55/i-can-t-install-razer-synapse-87352https://insider.razer.com/razer-support-45/razer-synapse-4-installation-issue-90450https://mysupport.razer.com/app/answers/detail/a_id/5996/I’ve also tried the cleanup tool, tried to download Synapse from Chocolatey, and I even formatted the PC again, but nothing seems to work. I also tried to create some folders manually, but with no success so far. Do you have any insights for this? I would appreciate it a lot.

Hi, basically I bought “opened” product pro local dealer in my Country and somehow the package doesnt have the Dongle to connect headphones. Is there any possibility to purchase the Dongle as separate piece ? Thanks

I lost my microphone for my headset. Headset works fine just can not find the mic. Hoping that there is a replacement for it.

Chegou meu mouse novo ontem, dia 08/10/26 até então usava um deathadder essential desde 2018 e nunca tive problemas com o razer synapse antes. Coloquei o usb do mouse no pc, o mouse foi detectado só que quando fui instalar deu Falha de instalação, então desinstalei o razer synapse e instalei novamente, ou pelo menos tentei pq não saiu nem da primeira tela, agora o razer synapse nem abre, só fica em Falha de instalação e eu nem consigo configurar meu mouse.

A while ago I uploaded a profile into my naga v2 hyperspeed mouse.Now I want to change that but I can’t find how to do so in razer synapse 4. While synapse is running my new profile works.But as soon as I close synapse, it reverts to my old key bindings. Any help would be appreciated.

Hi, can't figure out how to add delays between actions in Phased Macros.I also couldn't find a way to assign an existing macro to a phase.Am I missing something, or are these features currently not supported?Thanks!

It was working fine yesterday, all morning and afternoon today. Just started around 7pm today. The laptop keeps automatically rebooting itself every 10-15minutes.After rebooting I got an error message saying “invalid signature detected. check secure boot policy” .I disconnected my internal battery. Did not solve the issues.  I disabled secure reboot. I can log into windows. I restored windows to a date when I did not have this reboot loop issue. The windows restore was successful however, I still get the reboot loop and the same error message “invalid signature detected. check secure boot policy” I noticed the date time in BIOS was incorrect I bought a new CMOS battery and replaced the old one. After replacing the battery, The laptop still has the same error message “invalid signature  check secure boot policy” when starting up, but the laptop seems to be a bit more stable as I was able to use the laptop for longer hours with no reboot loops (while connected to external monitor and spe

For mobile devices, when you are connected to office, we keep our mobile devices like mouse and keyboard. Only when going to meeting room will we use the mouse. But seldom will we check the battery status and for full day meetting, the mouse may not last if battery level is under 10%. Was having an intensive meeting week and this somehow disrupted my meeting presentation.This mouse device disappear when not switched on. So I may not be able to check the battery status at my cubicle even if the mouse is switched off.As this mouse is only used for this laptop, it will be great to:track the switched off mouse “last battery level” to prepare for the next meeting where required. Currently it is only shown with mouse is switched on. Warn with a custom battery level on the Razer icon if any of the devices is below e.g. 30%. The color of razer icon can change to orange OR red!!! This will be a subtle feature.