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My VALORANT account has Saudi Arabia (SAU) as its region, uses the EU shard, and displays prices in GBP. Can I redeem VALORANT (EU Server) Riot Cash product on this account?

Hello Razer Support,I need help with the 7.1 Surround Sound activation code for my Razer Blackshark V2 X. I want to access the 7.1 Surround Sound technology, and hence the need for the activation code. Product: Razer Blackshark V2 XProduct Code: RZ04-0324××××-R3M1I purchased this online from Aliexpress. I can provide proof of purchase and other details on request..Kindly help me get the 7.1 Surround Sound activation code. Thank you.

 Hello Razer Support Team,I purchased Razer Gold gift cards from Walmart, but I accidentally scratched off some of the PIN digits. Unfortunately, your support ticket system opens but fails when I try to submit my request.Could an official support representative please help me escalate this issue or advise me on another way to submit my damaged-card claim?I have my physical cards and Walmart purchase receipt available.Thank you. 

Hello, I lost a Razer Blackshark v2 pro 2023 dongle during the trip. Is there anyway that I could buy it that fits the model or Razer would replace it for free to me? Thank you.

Hello Razer Support Team, I recently purchased a new Razer BlackShark V2 X, but the activation code for the 7.1 Surround Sound software is showing as "already used". I also tried to register the product via Razer ID using the Serial Number, but it didn't work. I would like to request a new activation code.

Dear Razer Customer Relations / Support Management,I am writing to formally submit a complaint regarding the unacceptable standard of customer service I experienced during my recent support case involving my Razer Viper V3 Pro, with particular emphasis on the conduct and quality of assistance provided by your representative, Francis.I respectfully request that this complaint be reviewed by a supervisor or Customer Relations Manager, rather than being redirected to the representative whose handling of my case is the subject of this complaint.1. Background of the original support caseI initially contacted Razer after my Viper V3 Pro developed a progressively worsening metallic noise from its scroll wheel after approximately nine months of normal use.The device had never been dropped, exposed to liquids, disassembled, or subjected to accidental damage or misuse.I cooperated with your support team, provided the requested information, explained the circumstances surrounding the defect, and

registre los audifonos black shark v2 x en razer id y no me llego codigo de activacion 

Greets! I bought a second hand razer deathstalker (basic i think, since that’s alll written at the back), but it isn’t detected by my PC. Guess i’d need the driver, but where and how please?

Hello, I am running Windows 11 on a Razer Blade 15 Base 2019 (Model RZ09-03009). Enabling Secure Boot causes an immediate "Secure Boot Violation: Invalid signature detected" loop.My BIOS has no "Key Management" or "Restore Factory Keys" option available to clear the expired certificates. I have already attempted loading optimized defaults and running a Windows repair install. Please provide the Secure Boot policy repair tool/firmware fix package for this specific 2019 model so I can restore Vanguard compatibility.

i reached out about the same problem afew months ago and the conclusion we can to was that the dongle is dead and i needed a preplacement. This was when my mouse was still in warrenty but i couldnt get the replacement part since i brought the mouse in japan while i live in new zealand. The warrenty was now expired but i would still like to buy a replacement part. I’ve tried looking for the :Razer Mice and Keyboards USB HyperSpeed Dongle but i can’t find anywhere that sells it. If my wireless mode can be fixed here is a list of things ive tried with the razer support last time.used mouse with dongle, used mouse with dongle (no adapter), used different usb ports, plugged into different device, hyperspeed pariing utility app ( the dongle wasnt detected) and probably more which i have forgotten.

Nao tenho código de backup  

Dear Razer Support Team,I am contacting you regarding an issue with my Razer Viper Ultimate wireless gaming mouse (Model: RC30-030501).The mouse works fine when connected via USB cable, but I am unable to use it wirelessly. I have tried several troubleshooting steps, including connecting the USB dongle to different USB ports, connecting it directly to my PC, and using the Razer Mouse Pairing Utility. Unfortunately, none of these attempts resolved the issue. The pairing utility detects the mouse when it is connected via cable, but it does not detect the USB dongle.Based on these tests, I believe the USB dongle is faulty. I would really appreciate it if you could provide me with a replacement USB dongle compatible with my mouse. Its only the USB receiver that is broken. The charging dock is still lighting and charging. I live in Germany, so I would be grateful if you could let me know whether a replacement is available, whether there are any associated costs, and how shipping would work.

Dear Razer Gold Support Team,I am contacting you because I am having trouble with my two-factor authentication (2FA) and I am unable to complete the verification process.I would like to request your assistance with the following:Remove or reset my existing two-factor authentication. Add and verify my Jordanian phone number: [removed by moderator] . Allow me to set up a new two-factor authentication method using my updated phone number.I am unable to complete the process on my own, so I would appreciate your help in resolving this issue and securing my account.Please let me know if you need any information to verify my account ownership.Thank you for your time and assistance.Best regards,Razer Gold User

Hi everyone,I am having an issue with the dedicated Hypershift button on my Razer Tartarus V2 Pro. I decided to reassign this button to be my "Space" key instead of Hypershift.The key mapping works, but every time I press it, it still triggers the hardcoded Hypershift lighting effect: it turns off the RGB on all my keys except key "19". The actual Hypershift secondary functions do not trigger (which is correct since I reassigned it), but the lighting still behaves as if I am pressing a Hypershift modifier.Because I am using this button as "Space", it is very distracting to have my entire device go dark every time I press it.My questions are: Is this a known bug in Synapse for the Tartarus V2 Pro? (The lighting shouldn't trigger if the button is no longer assigned to Hypershift). Is there any workaround to stop this button from turning off the lights, so I can use it normally as a Spacebar? Thanks in advance for the help! 

Hi, over the last month or so, I’ve had issues with the CTRL key not working on my Cynosa Chroma keyboard.  For example, pressing CTRL-C or CTRL-V just types ‘C’ or ‘V’.  Whenever I stop the Razer Chroma  app, the CTRL key functions normally.  When I press Fn-F9, the CTRL key also works again for a period of time.  Is there a more permanent fix for this, other than no longer running with the Chroma app?  I want to keep using the Chroma app so I can have the keyboard lighting.  Thanks!

I got the newly released V4 Pro with the V2 dock a couple days ago.  First of all the battery doesn’t last a single day (1000hz @ 40% RGB brightness). I got to work today with a full battery, and while using the standard USB 2.4ghz dongle 8 hours later the battery is already on 5%. My Viper Ultimate from 5 years ago still lasts longer than this today…At home the V2 dock/charging is sluggish, with lighting profiles getting bugged out when placing on/off the dock. There’s a 10-15 second delay when docking the mouse before it begins charging, and when my PC is off the mouse on the dock doesn’t charge (again my old Viper + Dock always charged immediately and when my PC was shutdown) Surely these are just software bugs right? Either way it’s a pretty poor show for a brand-new mouse from a company as well established as Razer. I like the mouse, but this stuff is just unacceptable. 

hii have  a razer basilsik v3 pro.i have remaaped the sensitivity clutch button to C.while wire connected  to the ps4 it works buy when i disconnect the cable and connect the dongle it doesnt workany idea why?

Hi,I'm hoping someone here can help because I've exhausted most of the usual troubleshooting options, and I'm struggling to find any information about performing a proper hardware reset on this headset.Device: Razer BlackShark V2 Pro (2023), PC version.How the issue startedEverything was working normally until I connected the headset to my iPhone via Bluetooth. I had also temporarily removed the detachable microphone.After reconnecting the microphone and using SmartSwitch to return to 2.4 GHz wireless mode on my PC, the headset continued playing audio normally, but the microphone initially stopped working.I opened Razer Synapse 4 to investigate and discovered that it was reporting the headset as disconnected or powered off, despite the headset being powered on and actively playing audio through the USB wireless dongle.The microphone eventually started working again, but the other issues remain.Current symptoms1. Abnormal power-button behaviourWhen the headset is disconnected from USB-C

Head tracking repeatedly loses and reacquires me every 15–30 seconds at approximately 3 feet, centered. Audio remains uninterrupted. The issue persists over Bluetooth with USB disconnected and after updating firmware. Any ideas?

Me urge saber cuál es el proceso de compra par auna batería de Game Razer blade 15 RZ09-03009E21

Hello, I have a Basilisk V3 Pro and I noticed that even when the scroll wheel is set to Free-Spin mode, I can still feel a slight notched or ratcheting sensation when spinning the wheel quickly.I expected the wheel to spin completely freely and smoothly in this mode, without any noticeable detents.Is this normal behavior for the Basilisk V3 Pro, or could it indicate a mechanical issue? Is there any setting I should check?Ty

On my Huntsman Mini Analog (latest Synapse 4 and firmware), Snap Tap lets me assign only one key pair. On my standard Huntsman Mini (red switches), I can assign multiple pairs.Is the one-pair limit intentional on the Analog model, or a bug? Is multi-pair support planned?Screenshots of mini analog attached. Thanks!  

Ho bisogno di un controller gioco online sparatutto esclusivamente per cellulare" last Isle Survivor uscito ad agosto 2026. Compatibile con telefono Xiaomi redmi note 11 Pro 5G oversize MIUI HyperOS android 13. H bisogno di zero latenza e molti tasti settabili per il touch possibilmente con USB c pass-through flessibile. O con bluetooth ma con accesso alla porta cavo ricarica batteria nel pad di destra. Online non trovo nulla. Datemi una soluzione dalla più economica. Ps: se ergonomico tipo play station e con Hz compresi tra i 1000 è gradito. Aspetto con ansia le vostre soluzioni. Distinti saluti 

Hi,Have had my Razer 15 Advanced Model since 2021. Has been a phenomenal machine, and have loved every second I have owned it.Unfortunately, like a number of other posts, the battery has started to swell. I have removed this already, and responsibly disposed of the swollen battery. Understandably, this is inevitable with these sorts of batteries, however finding a genuine/authorised replacement is proving incredibly difficult. Are you able to check your inventory and advise whether there is a replacement battery available, and I will order one. Many thanks in advance for your assistance. 

Hello everyone, first time razer customer here. I picked up a Tatarus V2 after seeing some people online talk about how great it works for video editing (my profession).  I got really excited about it, but was sad to see that it isn’t supported in the synapse for max preview yet. My question is: is it planned to ever be supported on synapse for Mac? Will products as old as the Tartarus be included in this new software? Or should I just return the Tartarus to Best Buy Thanks