Unanswered questions

hello. i just lost my phone. please help me to change my phone number on my razer account. i cannot make aby purchase because my new phone dint keep any authorised code or biometric. 

Almost 18 months ago I had an issue with devices moving in Chroma Studio. That was fixed with the last update. I was able to verify this on my little system. Many issues still remain and it truly saddens me the condition of this software. I have come a long way in this journey and SignalRGB runs my Razer system best. I tried to advocate for Chroma but it's just been disappointing since Synapse 4. Idk if I can go back to Synapse after this. SignalRGB saved my system! I guess. Thanks for fixing that issue but the damage is done and there were many more bugs created just this year. From 2017 through 2024. RIP Chroma.

Hello,I recently purchased both the Razer Naga V2 Pro and the Mouse Dock Pro. Unfortunately, I’m experiencing an issue when trying to charge the mouse using the dock.When I place the mouse on the dock, the charging indicator briefly flashes green a few times, then the regular RGB lighting turns on for a moment. Shortly after, it stops charging. This cycle repeats continuously. In Razer Synapse, I can also see that charging stops and then starts again repeatedly.Both devices are running the latest firmware. I have tested multiple USB ports on my system, and the issue persists even when the PC is powered off. I have also tried reseating the charging puck multiple times to make sure it is properly connected.I plan to test the setup on another computer later today to rule out any system-specific issues. However, this behavior doesn’t seem normal for a charging process, and I would appreciate your assistance in resolving this.Thank you in advance!

Every few days or so, I put my computer to sleep and it immediately wakes up, the light on my mouse (always wired, I refuse to use it wireless)goes dark, I can move the cursor, but can't click on the left and right mouse buttons until I replug the mouse(middle click works, scrolling works, side buttons seem to work but I didn't program them). The computer never goes back to sleep, which is my main concern.I contacted support but the AI wants me to take a video of the computer being woken up, which since updating through the site's driver downloads and through synapse, is no longer persistent(used to wake every time pc is put to sleep), and I can't reliably reproduce the issue to film it.Anyone having the same issue?

He’s guys,I’m thinking about getting the BlackShark V3 Pro but my question is, is it possible to have the headset play sound from 2 sources at the same time (I.e. PS5 and PC)

I recently bought the BlackShark V2 HyperSpeed, and I’m noticing noticeably lower mic quality and sound volume when using the wireless dongle compared with the USB cable.The mic also produces crackling/static sounds in recordings when I use wireless mode. This is especially annoying when I’m on Forex Trading calls or watching market content.Has anyone else experienced this issue? What settings, drivers, or troubleshooting steps fixed it for you?

When I bought the mouse, it was smooth and didn’t drop inputs. Ever since updating to the latest firmware, the mouse drops inputs at random points making it unusable. Please provide me a way to rollback or a workaround.

Hello Razer Support, I recently purchased a Razer mouse from a reseller. The product appears to be genuine, but when I tried to register it and check its warranty status, I discovered that the serial number is flagged as reported stolen, which was completely unexpected. I bought the mouse in good faith and had no reason to believe there was any issue with it. Because of this status, I am unable to register the product or proceed with a support or warranty request. I can provide proof of purchase from the reseller, photos of the product, the serial number, and any other information you may need to verify that I am the current owner. Could you please review my case and let me know if there is any way to resolve this issue or determine why the serial number is marked as stolen? I would appreciate any assistance you can provide. Thank you for your time and support.

The main keys do not work, for some reason, the volume thing and gamebar buttons do.it is also not adding a keyboard device other than “HID keyboard device”, despite this , gets detected on Synapse  I have:Removed the device on Synapse Changed profiles on synapse Uninstalled razer softwaresUsed the firmware updater for the keyboard Uninstalled related devices in the device managerUsed the razer driver cleanupRestarted the computer Tried on a 2 computersUsed a different USB-C cable Used different USB portsTried the factory reset ctrl+esc and space+caps+escReinstalled synapse and other appsMany more unique actions and several combinations and sequences of the actions above  this has happened to me before , but started happening again after installation of Razer Synapse 4, i am unsure of what even fixed it previously

Cuando actualice el firmware de mis audifonos entre a synap razer y me aparece aun que necesitan actualización pero alc cuando verifico eso en el instalador del firmware me indica que no necesitan actualización 

Hello again, another Synapse software update, and once more it has wiped my gaming profile. Once again, I had to re-import my profile with my macros. It’s unbelievable that the same issues keep happening with your software. I’ve even changed my PC, formatted, and reinstalled everything. And your cloud sync still doesn’t work. You’re lucky Corsair’s iCUE doesn’t support the Tartarus—otherwise, I’d have switched already.

 hi please help me change my number phone on my razer gold accounts. i cannot do any purchase because my new phone dont have any authorised code or biometric save. my old no 0143708390 i dont use this number anymore. my new no is 0177229383. pls help me to fix this problem.

I have set up two keymaps.One is for active gameplay and the second is for other controls, like MAP or MENU (Esc)Razer is wiping my second keymap each time it tries to sync in it somewhere, and my 2nd keymap becomes a copy of the first one (where ESC is not mapped) I made a backup so every time I load it back - it works fine with both keymaps until it starts to sync again, and I lose an ability to enter the game menu during gameplay. Later I was able to reproduce this out of the game by just switching profiles.UPD: Q for supportIs there an ability to completely BLOCK or DISABLE cloud functions?I don’t need them, and I don’t want to rely on YOUR network for my local activity and profiles switching. 

Is it possible to get a second dongle I travel for work so I have two set ups with the v2 wasn’t an issue had separate bases move the usb with this dongle seems diff don’t wanna have to move it ever time is this an option 

so suddenly i left my pc on overnight and my solar power ran out. and when i woke up and switch to the main power pc won’t just recognize or detect the speaker. im not panicking or whatso i know its still working since it worked when i tried bluetooth but yeah i appreciate any kind of workarounds for this or is this a really known issue and i’ll just need to live with it? 

I am experiencing what appears to be the same issue reported by other Huntsman V3 HE users after the latest firmware update.Device: Razer Huntsman V3 HE Magnetic Tenkeyless 8KHzSerial: SI2623G [removed by moderator] 00Issue: keyboard intermittently stops sending input. RGB lightingcontinues working normally. Occurs in any application.Troubleshooting already performed (issue persists in all cases):- Firmware confirmed at latest version: the RZ03-0592x standalone updater reports "You already have the latest firmware and no update required". Fault occurs on current firmware.- Device remains fully enumerated in Windows during failure (all 23 device nodes report status OK, no error codes).- No USB/HID events logged in Windows System log during failure.- Reproduced with ALL Razer software uninstalled (Synapse 4 and Chroma removed, zero Razer processes or services running).- Not recovered by cold reboot (Fast Startup disabled).- Not recovered by "pnputil /restart-device".- Only recovered by p

Having issues using Hammerhead v3 hyperspeed and THX Spatial Audio app. When Hammerhead is selected in THX app there is no audio and my music keeps skipping tracks. No issue with using without THX Spatial Audio App. No issues using Nommo v2, Clio or Kraken v3 pro in THX Spatial Audio App. Anyone else get this? Do I need to report? Looking to see if someone has this working right now. Thanks!

huntsman v3 he magnetic keyboard disconnecting after firmware update. I saw one other person having this issue posted 21 hours ago. It’s definitely the firmware.

I  purchased this week a Razer Huntsman V3 HE Magnetic Mini 65% 8KHz, but from the beginning I am having an issue with the keyboard.The RGB/LED lights turn on normally, indicating that the keyboard is receiving power. However, when I press any of the keys, the keystrokes are not being registered by my computer.The keyboard appears to be powered on, but none of the keys respond. The Firmware Updater says its up to date 

I am experiencing what appears to be the same issue reported by other Huntsman V3 HE users after the latest firmware update.Keyboard: Razer Huntsman V3 HE Magnetic Tenkeyless 8KHzModel: RZ03-0592Firmware: 1.02.0_r1Since installing the latest firmware, the keyboard randomly becomes completely unresponsive during gaming. All key input stops registering, but the keyboard remains powered and the RGB lighting stays active.The only way to recover it is to physically unplug the keyboard from USB and reconnect it.I have reproduced the issue in multiple games, including Call of Duty and Kingdom Come: Deliverance II, so it does not appear to be game-specific.The keyboard was stable before this firmware update. I was previously using 4000 Hz polling and have also tested at 1000 Hz while troubleshooting.Other users appear to be reporting a very similar failure pattern after the same firmware update, so this may be a firmware regression rather than an isolated hardware or USB issue.Could Razer plea

Hi I bought the Blackshark V3 Pro PC edition, I was wondering if this is compatible with Xbox Series X via wired 3.5mm connection?Also is there a way of purchasing a dongle for Xbox so I can use this headset wirelessly?

Hi, I'm looking for a replacement battery my for Blade 15 base model: PRODUCT NO: RZ09-0369BEA2 & SEREIAL NO: (*removed by moderator). I live in the AFRICA (Nigeria) and would like to source one directly from Razer. Please let me know how to proceed further.Thanks in advance,

I need to update so i can play some games so pls a little help!! 

I need to update so i can play some games so pls a little help 

Hi. Just like the title. My Basilisk V3 pro mouse takes like 10 seconds to wake up from sleep mode. If I move the mouse, it will light up but it will not move my cursor until 10-15 sec later. Here’re what I have tried and none of them worked.I updated both the mouse and the dongle to the latest version. I tried connect both the Basilisk V3 pro and the Deathstalker V2 Pro keyboard to the same dongle. Please help.