Audio

Hello everyone!I’ve been struggling to use synapse settings. I was able to use properly before I hard reset my pc, but after the all installation, I am not able to use THX Spatial Audio. In the screenshots, its selected as thx but it doesnt apply at all. It stucked on stereo mode. I also found that my headset registered as speaker not headset, maybe this is causing the issue? I tried removing the app, installing synapse 3, or 4 couple times. I tried repairing it as well. I checked almost every forums, videos to fix it and contacted with support but they couldnt help it at all. I have been trying to fix it for more than 3 weeks now, and I am exhausted. I shared all screenshots that I think necessary. I started think to buy a new headset. I hope I can fix it with your help so I dont have spend more money into this bs. 

Fiz uma compra deo headset Kraken V4 mas não recebi nem por e-mail nem na caixa do produto o código de ativação do aplicativo THX Spatial Audio. Tenho todos o documento de compra do produto (nota fiscal) e manual que acompanha a caixa caso precisem.

Hi,Where can I find replacement ear cushions for my Blackshark V2 Pro headset? There isn’t any options for that model here https://www.razer.com/shop/replacement-parts/replacement-parts-audio and only the Kraken one is available anyway (I hate faux-leather ear cushions)!

I just ordered Razer BlackShark V2 Pro (Xbox Licensed) - Wireless Console Esports Headset - White - FRML Packaging and the item has arrived but I want to charge the battery but the cable I received is USB male to Type C female and the headphones are Type C female so how can I charge them?

Just recived my razer kraken v4 wireless headphones.  This is my 3d razer product.  And it is for the first time as they are not working from the box. Left ear is dead. I loaded the newest version of synapse, tryed without it. Updated Software. Tryeed to connect with cable and via Bluetooth. Connected to my pc, phone and tablet - same result. Left ear still dead. For a schort time it tryed to make some noise, but now still no any sound. So i am thinking it is the Programm failure. Is it possible to do something?  Or it is better Solution to send them back to the seller and to buy something else?

Where can I add proof of purchase that I found AFTER already registering my KRAKEN X lite?Can I upload somewhere in these forums?

I want to connect Blackshark v3 headset to MacBook (and smartphone) that doesn't have USB type A, so I want to know detailed requirements for USB cables and adapters. Below are what I need.- usb type c to type c cable for the 2.4G USB dongle- USB A to C adapter to convert the USB cable (A and C) shipped with the headsetAs you know USB cable price varies with capabilities.- USB 2 or USB 3- USB 3 gen 1 or gen 2- USB PD for power chargingSo what will be adequate for this use case?- for dongle, I guess USB 3 gen 2 without PD is ok, but wonder if gen 1 is enough- for wire cable, which also charges the headset, maybe USB 3 gen 1 without PD is enough?I searched the user guide and specifications but couldn't get the answer. Any help is appreciated.Thank you very much. 

I purchased the Razer BlackShark V2 Pro wireless headset in March 2023. It is out of warranty, so I wasn’t able to get support on the official website, so I am hoping that someone has some suggestions. My microphone has been misplaced and I am looking for a replacement (either an official part or a compatible, quality alternative). I did not see a replacement part available on the website and I have only seen mics of questionable quality on amazon. I am surprised by the fact that there appears to be no product support at all after 2 years. I understand that replacements and repairs would not be not covered, but the fact that I can’t even request a replacement part at my own expense is insane on Razer’s website. Thank you to anyone who can point me in the right direction!

Hello, I would like to redeem my 7.1 audio code for my Blackshark v2 headphones On another account, I don't mind if I have to remove my headphones from the first account; I just want to redeem the 7.1 audio on the other account. I hope you can help me, thank you!

Hello Razer Team,I'm new here and excited to begin this journey with you. However, I'm facing an issue while activating my BlackShark V2 X headphones. I keep receiving a message stating: "This product is already registered. If you did not register it, please contact Razer Support."Could you please reach out to me so I can provide the necessary information and documents? I’d appreciate your assistance.Thank you in advance for your support! 🙏🏻

Need help with this, have been using the mic with no issue for the last few months. One day out of the blue it stopped working. I’ve reinstalled the drivers, updated the firmware.Through the sound control panel, I can see some volume is picked up when I turn the mic on and off, but nothing is picked up from the mic itself.

The EQ on my Razer Leviathan V2 isn't responding. What can I do?

Merhaba blackshark v3 x hyperspeed kulaklığımın 7.1 surround activation kodunu almak için ürünümü kayıt etmek istiyorum ama kutu üzerindeki etikette yazan seri numarasını kabul etmiyor. Razer cihazınız 7.1 Surround Ses aktivasyon kodu almaya uygun değildir diye bir mesaj veriyor. ben kulaklığımı kayıt etmek ve 7.1 ses için aktivasyon kodu almak istiyorum.

Hi, I just got my Blackshark V2 Pro 2023 and although I can manage to connect it with my Android phone via Bluetooth, Razer Audio cannot recognizes it. I have a OnePlus 12 already running latest OS version. Anyone with similar issue who could solve it?

I recently purchased a "Razer Blackshark V2 X" headset from a major authorized retailer in my region (eMAG). The box arrived in what looked like new condition.However, when I tried to register the product on Razer ID to obtain my "7.1 Surround Sound activation code", I received an error message stating: "The product is already registered."I suspect that the retailer might have sold me a returned unit as "new." The previous owner likely registered the Serial Number (S/N), claimed the one-time activation code, and then returned the headset. Now, I am stuck with a "new" headset but without the software feature I paid for. Can someone help me with this problem?I can send valid proof of purchase (invoice) and a photo of the S/N on the headset.

already go through all the fix for Razer Blackshark v2 x sound leaking problem, in discord mic can capture voice from friend, i already try every solution and it didnt work, i even press the mute button on headset and test playing youtube, still the mic able to capture the sound from the youtube, i think i will throw away this headphone and buy other without sound leakage problem. this is my worst experience headset in my life, other cheap headset are doing better than this.already tried: using usb sound card and mic really low and even when im yelling only can heard about 1%, in device manager update drive and choose hd audio  (didnt work).

pls help

I Need a cheap Headsets with mic because my current headphones don’t have a mic so the Audio quality via discord is really Bad

I just bought this Razer barracuda x headset and everytime i try to charge it just flashes red ive tried multiple different charging points even a different charger, even though this one was brand new, please help 😭

I Need a cheap Headsets with mic because my current headphones don’t have a mic so the Audio quality via discord is really Bad

So in 2023 Christmas my parents gifted me razer Blackshark v2 X and neither of us remember the date they bought it. How can i register a product without a date?

Hallo zusammen, Mein Razer Black Shark V3 Pro gibt über den Game Kanal keinen Ton mehr aus sobald ichin Discord einem Kanal beitrete.Ich hatte bereits 2 x Kontakt mit einem Support Mitarbeiter und jeder davon hat mir jeweils eineNeuinstallation von Synapse empfohlen - nicht sehr hilfreich.Die Troubleshootings sind derart oberflächlich, dass ich beim lesen Puls bekomme.Kennt jemand das Problem und hat eine Lösung?  

jak napiawić suchawki  jak resetowałem komputer i nie mam już kody

Hi, i just got the kraken v4x and every time i install thx spatial or 7.1 surround sound, they dont launch. i’ve reinstall everything multiple times and its still doenst work. can anyone help me?

Does anybody know the size or make of the screws in the older Kraken Pro v2s? Purchased one back during covid to replace a headset that wasn’t working, but then wound up shelving the v2 because the original Kraken Pro (v1) started working again, so I kept the v2 on a shelf to keep as a backup.Old one finally died for good, so I dug out the backup which since it was purchased in 2020 obviously is no longer covered by warranty, but it’s been sitting in a box the whole time so it’s 100% functional. But it turned out to be missing all four screws on the right ear speaker.As a temporary measure, I’ve unscrewed two of the four on the left ear speaker and moved them so the right side can be used without falling off, but I’m hoping I can find appropriately sized screws to have both headset speakers properly mounted securely without having to resort to using glues.