Audio

HelloI bought my razer headset some long time ago.Since im playing back shooter games i found out i need to activate the 7.1 sound.But i can't activate the code in the 7.1 app.Not sure if the code past some due some time and isnt available anymore.Thanks anways

Hey folks, I’ve had the Nommo Pro V2 for all of 24 hours and already dealing with a bunch of annoying issues.The speakers themselves:When I start up my computer they’re always off/disconnected, is there any way to make them turn on automatically, they’re plugged in via USB that should be possible.  Turning them on requires double tapping the command pod, how would this work for the non-pro that doesn’t have the command pod?The Command Pod:It will not enter command mode, i’ve tried removing batteries followed every guide online, and nothing has worked. Saw another forum thread where they said only returning the pod and getting a new one fixed this. Not being able to adjust its interactions is a deal breaker expecially given how much the price increases to get it in the pro version Since adding the command pod the windows media controls seem to behaving weirdly, not sure if this is the pods fault or a weird coincid

Hello. I’m going to buy Blackshark V2 X as the first headset for me because I have bought PS5. But there are two versions , Blackshark V2 X(RZ04-03240700-R3M1) and Blackshark V2 X “for PlayStation”(RZ04-03241000-R3UA).Please let me know the difference between two versions.

HiI just bought Razer Hammerhead True Wireless Pro, and I’m having issue with connecting in via Razer Audio app.It works okay but for some reason its not recognizing the device via app.I’m using an iPhone.Already tried doing basic troubleshooting.Restarting phone Install- Uninstall the app. Forget Device reconnect it again.

I recently purchased the Razer BlackShark V2 Pro 2023 Edition and I'm having trouble enabling 24-bit audio on my Windows PC. Despite updating the drivers and configuring the settings in Razer Synapse, the option for 24-bit audio does not appear in the Windows sound settings.Could you please provide assistance or troubleshooting steps to help me resolve this issue?

Hey, I just bought a shark v2 to use on my ps5 controller. But everyone I am with in the party keep saying they hear a buzzing sound in the background of my sound. Is there any fix for it?

I’ve had my Razer black shark v2 pro headset about 10 months ago now and today the right hinge just broke while I was getting it off my head, It has never been damaged or dropped it or anything and I allways treated this headset with extra care because of how much i adored them. Is there a fix for this or a way to buy another hinge to put on? I’ve noticed a few people with similar issues but found no resolutions to it or a response from razer.

im use my activation code for 7.1 surround sound, and he say “invalid code”

Recent updates to Razer Synapse has bricked the 2.4 GHz wireless dongle of almost every Razer Nari Ultimate headset. I’ve been using the headset for almost 3 years now and the dongle suddenly gave up working one fine day. I am seeing on this forum that multiple Razer Nari Ultimate users have been facing the same issue very recently.The issue:The dongle does not get detected by the PC nor does it connect with the headset. It very rarely gets detected but immediately disconnects as soon as I try to play any sound from the PC.The headset itself works fine when it is connected via the 3.5mm jack. So this is most definitely a software issue that partially bricked the dongle from connecting/updating firmware. Using the 3.5mm jack cable is really infuriating as it defeats the whole point of buying a wireless headset. The headset also doesn’t get recognised on Synapse, therefore none of the features(such as Haptics, Game/Voice audio control, Mute button)

I recently purchased a Razer headset and followed all the setup instructions, including creating a Razer ID. The activation code came with my headset. However, when I try to launch the 7.1 Surround Sound app, it does not run. While I can log into my account by right-clicking on the taskbar icon and selecting "log in," the app itself does not launch and the screen to enter the activation code does not appear as shown in the tutorials I've seen.I have tried several troubleshooting steps: ensuring my software and firmware are up to date, reinstalling the Razer Synapse software, disabled both Firewall and Antivirus.. None of these helpedAny ideas? 

Razer app does not see my product

I recently got gifted a pair of Blackshark v2 x and the activation code for the spatial audio was missing (yes I know they don'tincluse one). I followed the steps and Razer sent me one via email but when I put the code a message appears that the code is invalid and I can't find any way to get a new code. Can anyone help me?? I really need help.

 I need the serial number on the box to enable Razer's 7.1 sound feature, but I lost the box because I moved recently. How can I fix this?

I bought razer kraken v3 X but i didn t receive the code for activation 7.1….what can i do ?

Last year I bought a razer Kraken X lite headset and activated the 7.1 Surround sound. I reinstalled windows and I don’t know how to get another activation key

can you help me ?  my sorround activation code is not working ? please can you help me my e mail . ahmtsmsk07@icloud.com 

Hello, I had to format the device. It has not installed the THX version after the format and does not detect the use of EQ features. Clean installation etc.Jul. I did. I deleted the application and reinstalled it, but I didn't solve it. Is there another solution?

I bought the razer blackshark v2x headset on december 16th. I want to use the 7.1 surround sound feature. For this I registered the product and received an activation code. However, the activation code sent to me was not valid. I would like to be given a valid activation code.

the activation code does not work. You just told me that it works. Send me the working keys, the one that you sent to the mail when registering the headphones does not work!

HI, im using Razer Kraken V3 USB, but my PC  9windows 10) did not register it as headphone but as Speaker. hene my audio quality is shit and i want to change the speaker to headphone setting,PLEASE ASSIST

I bought the Razer Kraken Kitty BT V2 Quartz headphones.The sound in games works great. The problem occurs when I connect to a Discord conversation.Then, only Discord audio works and all other apps are muted.Switching the sound settings to Headset makes me hear all sounds but in very poor quality....Please give me a solution - I want to take full advantage of the headset. Since it's Gaming equipment, I should be able to fully play and at the same time chat with friends on Discord. 

I’m absolutely disgusted by my experience with my new head set Barracuda X. I have done nothing but trouble shoot for four days. Every Day its a new issue. Today my head set uninstalled blue tooth from my PC its gone! None of my other Blue tooth devices work. When I'm playing games with my friend on Discord the games sound quality us abysmal, the sound may as well be coming from a tin can being kicked around the garden. I've contacted customer support navigating the website is like doing a maze your not sure has an exit I honestly feel a Heart attack coming on!!! I’m sick to my teeth!!!!!!!!!!!!!!!!!!!!!!!!!!!!! 

I've tried to activate my THX Spatial Audio code that was sent to me via email however it claims there is an error.I had my wife read the code out to me to ensure I've typed it correctly and I had done so.I also tried copy and paste from the email and that failed too.Any chance of getting a new code?

Hello all,  As per the title, I recently picked one of these up and so far I love the sound quality. My only issue I'm having is I'm mainly a console gamer, so the usb-c connection doesn't work for me.  Has anyone found an acceptable solution to go from either: A) digital audio (ps4) to the leviathan through some sort of dongleOr B) using the 3.5mm audio jack on my monitor, and using another dongle to connect to the leviathan.  Thanks for any input anyone may have in advance. I'd really hate to have to return this over a minor issue like this. 

I just purchased a Razer Blackshark V2 Pro.  The instructions that came with it weren’t very clear as to how to get a 7.1 channel experience.   Some sources state to just use the Synapse software, while others say that you have to download, (and pay for) the THX app.  I tried contacting Razer support, and after registering my products and requesting email support, I was sent to a 404 page.  That 404 page has apparently been up since last year.  Any help would be appreciated.Thank you.