Audio

Hi all! I have question about power button - do you have any problems with it? I bought my headset in on of the biggest eletronic sellers in Poland - after a 1h of use i heard a wobbeling sound in left earpiece - after a short inspection it was power button. Next Day i exchanged my BlackSHark to a new pair. And when i got home i had the same problem. Today I made a full return - and order the 3rd pair in another shop. Is it normal or i just had bad luck? Stay safe and have a nice day!

Hi there, Not sure I'm in the right page or not, but I bought my BlackShark V2 Pro a couple of days ago, I noticed straight away a wobbling sound from the left earcup, it didn't take me long to find out it was the power button. It is so loose that it make sounds when I turn or shake my head, it is super annoying and ruining my experience, you can feel with your finger that the button is loose and make ticking sound just by touching it. I throw key words into google and saw multiple reports regarding this loose power button, it seems it is a global issue happening in different countries, can't believe Razer didn't recall this product. I just want to know does it help by contact Razer support? Very disappointing right now!

Hi ive stumbled over an issue with my Razer Kraken, I bought these yesterday and ive downloaded the 7.1 program from Razer only to get it coming up with a warning tick. that lets me know i have to choose which output i want 7.1 to work on. This is where things go wrong, i can't seem to have 7.1 as an audio source. Ive checked sounds and went under advanced etc but i can only select Windows spatial sound nothing else. do anyone have any idea to what i can do to fix this?

Hi, i bought Razer Blackshark V2 PRO (wireless) and they sound great but synapse is a joke !!! I want to use THX SPATIAL AUDIO from synapse3 but its turning off in some games like Destiny 2. The slider is ok in the synapse, but the sound in the game changes and I have to turn off thx and then turn it on again so that the thx sound is available for a few seconds and it's turn off again... but slider indicate that thx is ON all the time. I downloaded the THX SPATIAL AUDIO app for 15 days trial and it's great, in this app i have a lot more option than synapse and sound don't turn off in games.Also the sound quality is much more deeper and better in my opinion than through synapse... I contact with support but they told me to restart pc, reinstal everything bla bla bla. Today i reinstal my system and I thought it would get fixed, but not and now i can't use THX app becouse of message " You can't use THX with this device, please use synapse3 app for Blackshark V2... Razer why ?!

I've been trying to get the fallback option in Synapse to actually work for awhile now. I've had a case open with Razer for about a month now and they keep asking the same questions in a loop. They actually split my case into two different ones.. then closed one and created a new one so now it's really confusing. Anyways, I assuming the fallback option in Synapse is supposed to re-route audio through another device in the absence of the headset; however, this has never happened to me. I've tried using Optical connection, USB connection and 3.5mm connection types and they all don't work. I'm disconnecting my headset by turning it off and then producing sounds through music or Windows Audio tests and nothing comes through if my headset is off. The only thing I've found interesting is that the feature works if I completely remove the USB wireless receiver, but I hope that's not what the Synapse means in this case.. that's a little cumbersome. Anyone have the same problem and able to solve

Hey everyone! Around six months ago, I made the decision to purchase and use the Razer Blackshark v2 as my headset for my new pc. I've mainly played fortnite in the time since buying the headset/pc as it's my main game but have also played some warzone and a few other games. A consistent issue with me especially for fortnite is that I simply am never able to hear proper footsteps/pin point any locations which often leads to me not hearing enemies positions properly and sometimes not even able to pinpoint gunshot locations. About a week ago, I was looking through all my different settings to finally try to figure out what the issue was, it turns out my THX spatial audio wasn't even on and my THX spatial audio headset option was disabled. Since then, I've obviously turned THX spatial audio on, I have my main output device on Windows 10 the THX spatial audio, I made a profile on Razer Synapse which I then switched to manually setting custom modes for each application (I'm just working on

Hello, I have had my Razer Opus headphones for ~8 months now, at about month 6 I noticed one side of the headband extension becoming loose and not clicking into place at each step, now I can visibly see that the plastic housing (on the headphone side not the headband) has split at the top and no longer clamps on the metal extension band. Is there a way to repair this? I've tried contacting razer support but they claim it's customer induced. I have no idea how I could have induced this as at 200GBP I am very careful with them. Thanks!

I have this headset from yesterday, some of you have experienced the difference with 7.1 razer software vs THX upgrade? What changing? Thx for everyone

I will be glad to any feedback! Thank u)

Hi, I just purchased razer black shark v2 x Today. but I can not see its audio controller Equalizer. i installed and activated 7.1 but the main issue is its bass is loud in-game which creates a headache. i want to control its settings. I check online but THX is paid version. is there any other option to control this? Thanks

Literally ever since I bought the Kraken Ultimate just for them to honestly be the worst headphones I've had, their profile never saves, it constantly resets and the sound quality is terrible because the bass makes the vocals and sounds fade out, then when there is no bass its pure vocals that are way too loud, fix your programs and equipment, I've already requested for help and y'all did nothing, shits broken 24/7 and I've had it for over a month, I literally only listen to music and play Valorant at most, and the headphones still sound different every fucking time, like why do I need 4 different speakers for my fucking headphones, only 3 of them actually work and give audio out, but none of them sound like how the headphones should sound.

So I’ve been loving my new Barracuda X, but for some reason when I have the dongle connected via usb, the sound comes through perfectly, but the mic input won’t stay on for the headset. I got to audio devices, switch the input to the headset, it’ll work for a second and immediately revert to none or ps4 camer mic. If I plug it in with the 3.5 mm Jack works fine but I lose the spatial audio. Help

After just less then 6 months the top disc of the remote starts to "wiggle" And the light is shinning on the side Is this a common problem ??

I've attached a photo for my issue with thx spatial audio game mode. As you can see clearly that by default the position/directional is not correct and also it is only showing 5 channels instead of 7.(The 2 rear channels are overlapping) This issue is only at game mode. Music and Movie modes are perfectly fine. I am using black shark v2 pro. Kindly advise is this an issue with the software and will be fix by the next update or is there anything I can do to fix this. I already tried clean uninstall and tried it on another computer but the issue still persists. Thank you and hope to hear from you.

Got a problem with a new set of Black Shark V2 Pro Wanted a wireless option for headphones, (with no or a detachable mic) as I don't use it. the headset works, wired at-lest, (either using a single cable or using a sound dock. it works. ) Razer Synapse is not picking it up. It will not work wireless. I have restarted, un&reinstalled Synapse, u&reinstalled the Drivers for the device. Tried multiple USB ports & a different computer all-together. all to no end. think its the Wireless receiver? any Suggestions? Thanks! (Note: I have put in an RMA through Razer to get a new one) but I'd like to trouble shoot this further if anyone has any ideas?

Everytime my microphone is in use, weather is discord, teamspeak or simply in the "sounds" option in widows menu, im hearing a fading beeping noise every few seconds Thanks in advance for any help

Recently just jumped into KTE from Kraken v2 and I gotta say for 100 bucks I don't feel impressed. Overall through the course of a week right now I feel they are great movie watching headsets and not gaming ones. I don't have a lot of experience with Synp 2 besides my keyboard and mouse and changing minimal things. Right now my main games are Modern Warfare and Ghost Recon, Battlefield V, games along those lines. I have to say the most depressing thing and either underwhelming or overwhelming thing to me is how useless the positional hearing/ surround sound setting is on the KTE headset and how Synp seems to not have any real answer to it besides switching to game mode, as well not being able to get a dialed in amount of bass. It seems game mode though feels better I feel there is still to much bass and movie like over giving vital info like footsteps. Kv2 seemed very good at giving me an idea of where people where to me, I had more options it felt like at least software wise where I

i just bought the razer kraken headset and ive lost the activation code for the surround sound is there any way of getting it back and finding out my activation code?

ello. After using the Blackshark V2 x headset for a while I want to give them to my brother but the surround sound activation code is linked to my account, how can I unlink the code from my account and be able to use it on another account?

System ver is the newest 2004. Already checked for updates...nothing but a green check✓

Hello¬ Im just wondering if anyone could help me? I bought these speakers about two years ago and they were working perfectly fine until a few days ago. Ill push the on button on the speakers and theres the clicking noise but no sign of power despite it being plugged in properly both into the jack point and the back of the speaker. Ive tried different power points and checked my USB and still nothing. Theres no sign of damage to the power plug and cords either? I think I might just need another power connection but the problem is I live in New Zealand and can't seem to find a replacement anywhere. I could buy an american powerplug for the speakers but then Id have to use a converter and New Zealand has higher voltage so Im not sure about the longevity of that setup. The speakers are no longer in Warranty so I cant use Razers official support to help :/ Any ideas or links to where I could buy the power plug would be must appreciated <3 The original power adapter/plug https://ra

G'day mates, Recentally i got blackshark v2pro for christmas and after couple of days i noticed that the left earcup had lose parts or something as there was rattling sound coming from it every time i moved my head. I am a student and i have to have my earphones on all day. At first i thought that i would get used to it, but here i am almost 2 months later, my ear hurts uncontrollably after just a hour bcs i move my head so much. Is there any way to resolve this or do i have to get a refund?

This video will show you how to remove and reattach ear cushions on a Razer headset. Removing and reattaching the ear cushions on your headset will depend on the model and should be done properly. Please note that any damages caused by upgrading or modifying your Razer product are not covered by Razer's Warranty Policy. For more information, see Razer's Warranty Policy. Visit the Support page: How to remove and re-attach ear cushions on a Razer headset - - - Insiders, what do you think the next Support video should be? Comment with a topic. Great suggestions will be rewarded with the repeatable "Nice" achievement. Also, for every 20 comments on this thread and the YouTube video, I'll be giving away a random "Great" Achievement. Insiders, be sure to leave your Insider ID in the YouTube comment to be eligible. Lastly, for those of you who subscribe to the Support channel, we'll be doing massive Silver giveaways for each milestone, so be sure to tell your friends, smash that like

Short story: Want to report that Synapse 3 THX Spatial Audio on AUTO its broken and when joining any game it will automatic disabled the entire THX Spatial Audio even if the Synapse 3 shows its enabled. Long story: Better explication: So having the THX Spatial Audio enabled for games, but on "auto" not "manual" is not working at all, (at least on games) how I got this conclution, so I tested the audio that I receveid on the BlackShark V2. 1)I joining a game I hear a sound, I minimize the game and I go disabled THX still hear the sound from the game on backgorund, (I dont notice any difference when disabling the THX), now I enable again and I can fell the difference on sound, but here the bug its coming, pay atention when click on the game again to play, it will auto disabled and actually I can notice the sound that is different from the desktop where just few seconds ago I enabled it. So again I minimize the game and I check if THX still enabled, yes it show enabled, but I click on

why does the default THX sound profile in Synapse 3, for my Blackshark V2 pro, look like this all of a sudden?... see pic That's five sound channels (not the usual 7) with the centre one completely off centre.