Blade 15, Battery Struggles?

Discussion in 'Razer Support' started by BoyWandering, Sep 2, 2018.

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  1. BoyWandering

    BoyWandering New Member

    Hey Razer Crew,

    Got a beautiful new Blade 15 about a month ago. Thing runs like a champ, but yesterday I went to turn it on (unplugged, no peripherals) and the machine acts like a brick. With the charger hooked up, it turns on and behaves normally. Up until now the battery was behaving normally and gave a reliable charge. Battery icon says it isnt charging, but the charge percent doesn't decrease. Have tried uninstalling and reinstalling drivers. Are there other troubleshooting methods I should go through? New to windows.

    Best,
    BoyWandering
     
  2. FirePenguin

    FirePenguin Retired

    Hi!

    Have you tried checking the battery? Does it get hot when you run it without AC?
     
    freakydoctor likes this.
  3. BoyWandering

    BoyWandering New Member

    Hey,

    Thanks for the response! How would you suggest I check the battery? I have not opened the machine to take a look at the internals and am a bit wary of doing so. I can email a battery report I got using powershell, but I have to confess that I am not sure what most of it means. Tried to upload it here, but it doesn't seem available in the selection window.
    Also unsure what you mean by run without AC. While idle the computer does not overheat. Only heats when under load (modded out 4K skyrim, etc). Still will not turn on when disconnected from charger/wall.

    Best,
    BW
     
  4. FirePenguin

    FirePenguin Retired

    Don't need to open up the machine itself to take a look at the internals. Can you send me a PM with the product and serial number of your Blade?
     
    freakydoctor likes this.
  5. Ghosthooker

    Ghosthooker New Member

    I have the same issue. Have to send my laptop in for an RMA as it's a faulty battery. Cant replace it myself for some reason... And can't find the parts either :slightly_sad:
     
    Last edited: Sep 10, 2018
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