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Try the New Razer Synapse and Chroma app Open Beta. With hundreds of devices supported now and more to be added monthly.
Hi. I have a Razer Blade 14 2022.With a Nvidia 3070ti 100w graphics card. I am an engineer and work with Autodesk software, specifically Revit. I have a question about this.At startup, the video card was not loaded (I tracked it through overlays) and in the Nvidia control panel, the ability to configure the choice of video card was blocked by the Nvidia 3070ti connector.After reading forums and advice, I changed the settings in the Windows graphics section, and the graphics card started to load. But it does so at 3-10% and gives low FPS when scrolling the model, CPU and RAM are also fine.How can I change the settings so that the workflow is faster, smoother and the software uses more resources of my graphics card?UPDATEAfter disabling Nvidia Optimus in Synapse, the workflow has not improved. The video card usage is still low, FPS in 3d and 2d views too.Thank you
Hi, I just got the Razer Axon app and I was noticing that if I'm using my internet browser or discord, etc. the chroma effects from Axon are no longer there. Once I go back to the desktop they show up again. How can I get the generated effects from Axon to stay active regardless of if I'm in an app or on desktop?
Hi, I bought the razer stream controller to make me easy stream and editing video and photo but doesn't work well.I updated the firmware and use the last software of louoedeck but in device manager of Windows indicate that the stream controller don't have driversCan I download separate?How can fix the issue? I'm disappointed and in my country (Argentina) it's very expensive buy an device like that.Thanks Martín
I bought the Blackwidow Pro v4 after searching online for a mechanical keyboard and quality mouse. I was using Logitech G910 and G903 before and I was facing double clicking issues with the mouse and dust build up in the mechanical keys in G910. So I was looking for a solution that gives me a keyboard that cleans up easy and without double clicking issues.Decided to switch to Razer and buy Blackwidow Pro v4 with BlackAdder v3 Pro. My double clicking issue is now resolved. But I am facing severe double press or no press on my Blackwidow Pro v4. Some keys (numpad 4, letter P) don't register pressing unless I click them multiple times. Some keys (letter S, letter A, comma) gets registered multiple times. I have default settings without any customization in my keyboard. So I don't understand why I am having the issues. I don't know if it's a problem with the keyboard itself or if it's a software issue. I stopped running Synapse and the frequency reduces but still happens.Is this a known is
Hi guys, I did purchase two Enki chairs from the Italian Razer Store, the Razer Store gifted me a gadget pack with the placed order. They splitter the shipment into two different shipments:Quartz Enki + Gadgets Black EnkiThe Black Enki will be shipped soon, it was a preorder, the Quartz one was on delivery today, I got my shipment with the gadget kit only. The shipping paper details both chair and gadget but I’m missing the most relevant part of my order.Is there any way to check with Razer Support where my chair is?Thank you for your help!Danilo
Same here
My Razer Basilisk wireless adapter is broken. Since I am in Türkiye, it is not sold here. What should I do?
I have a Razer Kiyo and I connected it to a Windows Server Essential 2019 system. I installed Razer Synapse and I also updated the firmware of the Camera. Ther are two problems:1- When the Synapse is up. in the Devices section, I choose Razer Kiyo. the camera image in preview window is not displayed and the message is “Camera is currently in use by another application” but I have not ran any application that uses camera.2- The OBS does not recognize any USB camera. So I cannot use it in OBS too.How can I solve the problem specially the second one?PS1: on this Computer my Synapse version is 0.0.76.501PS2: My Razer Kiyo works properly on my other computer.
Dear Sir/Ma'am,I recently received an email from Acroma Logo stating that my warranty claim was rejected and advised me to contact the seller for warranty assistance. However, upon reaching out to the seller, I was redirected back to Acroma Logo. I also contacted Razer Assist, who confirmed that my product is defective and advised me to contact Acroma Logo.I had high expectations for Razer, touted as a top global brand by my friends, but now I regret my purchase. While I'm not seeking a refund, as an Indian, I'm concerned about potential challenges. Discrimination from others should not be part of the equation. Thank you for your attention to this matter.
What is the process of formally complaining about customer services? You can’t fit it unless you understand how bad it is.The screen on my laptop broken (design fault) and was returned for repair within the warranty. But it appears that it is no longer supported and can’t be fixed even though it is still with the warranty.The replacement laptop I was original offered was a far low spec than my original machine. After a very slow to and fro of messages (one message a day at best). So time the support person didn’t even answer the question that was being asked. I was eventual offered a higher spec but still not as good as the original.When the replacement laptop arrived it wasn’t even the spec of machine that had been agreed in the weeks of message before hand. With multiple clarification to check the correct spec was being sent.I’ve been without a laptop for over a month now for a laptop what wasn’t even half way through its warranty. And still doesn't look like it going to be properly
I’m facing this issue and I checked a lot of people facing same why there is no support?
HiIm trying to upgrade my Windows from Home to Pro version but, after get the original upgrade key from Microsoft retalier, while the progress is in beginning an error pops up telling that I dont have a digital license or valid product key.Based on that Im wondering if you could help me to install de Windows 11 pro verstion without to format or bring laptop to original parameters, in order to keep save all work that I had to organize a big bunch of professional folders and files.Thank u very much
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