Razer Mamba + Hyperflux problem

Discussion in 'Razer Support' started by Tryckan, Apr 12, 2018.

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  1. Tryckan

    Tryckan New Member

    Hi,

    I received this perfect mouse yesterday.

    All is good with this mouse, except a small problem:
    After a certain time of use (15 to 30min), i have to remove the USB from the surface, to reset the mouse.
    If i don't do it, my computer got lags, and the lags are more important when i don't reset the mouse...
    Example: after 15-20 min when lags start, small lags. after 30min, lags more important, after 1h, lags are so important that i think my pc is crashed...

    I use Razer Mamba Hyperflux + Razer blackwindow + Razer man'o'war.

    Somebody has the problem?

    This problem is only when i move the mouse. If i don't move it, no lags...

    Sorry for my bad english
     
  2. FiszPL

    FiszPL Well-Known Member

    What are your PC specs? Maybe did you try to lower mouse polling rate (Hz) from 1000Hz to 500Hz for example?
     
  3. Tryckan

    Tryckan New Member

    I7-6700k + 16Go DDR4 + GTX980TI + SSD
    I think it's not a problem of specs

    I have the same problem with my xbox one controller...
     
  4. Sounds like it may be a USB driver issue.
     
    FirePenguin and BlutigEisbar like this.
  5. BlutigEisbar

    BlutigEisbar Active Member

    When was the last time you did a BIOS update for your system? I can't tell you how many times I have solved problems like this on custom builds with a BIOS and Chipset update since most people only update it on day one they get their system
     
    FirePenguin and TinyApocalypse like this.
  6. FirePenguin

    FirePenguin Well-Known Member

    Try doing what @BlutigEisbar mentioned about a BIOS update. While you're at it, check your USB ports and drivers if they are updated. Since you mentioned it is also happening with your Xbox 1 controller.

    *Moving to the Support section.
     
    BlutigEisbar likes this.
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