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RP2 audio issues after update

Discussion in 'Razer Support' started by Rzrblds4lyf, Oct 27, 2018.

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  1. Rzrblds4lyf

    Rzrblds4lyf New Member

    since the update now my speaker makes a popping noisewen i click stuff sometimes. anyone else having audio issues, or can offer advise on this?
     
  2. ttmoua0506

    ttmoua0506 New Member

    i'm getting this also
     
    Rzrblds4lyf likes this.
  3. Rzrblds4lyf

    Rzrblds4lyf New Member

    I tried a factory reset, but it did not help.
     
  4. Rzrblds4lyf

    Rzrblds4lyf New Member

    now it does it for no reason sometimes :frown_:
     
  5. razer.winteryang

    razer.winteryang Ice Bear Staff Member

    Hey guys! Is it possible if you can capture the issue in a short video clip and post it here? I'd like to forward it to the designated team for further review. Thanks.
     
  6. Rzrblds4lyf

    Rzrblds4lyf New Member



    <iframe width="560" height="315" src="https://www.youtube.com/embed/tro1upq98lE" frameborder="0" allow="accelerometer; autoplay; encrypted-media; gyroscope; picture-in-picture" allowfullscreen></iframe>
     
  7. Rzrblds4lyf

    Rzrblds4lyf New Member

    you can hear it at the very end. and sometimes during button presses, its very faint.
     
  8. razer.winteryang

    razer.winteryang Ice Bear Staff Member

    Thanks for the video. I sent you a message to further check on the device. Hope to hear from you soon.
     
  9. Silvwyvn

    Silvwyvn New Member

    Hi all,

    Like many other Razer Phone 2 owners, I am also experiencing the speaker pop, and was able to reproduce it in a better condition (at least in my opinion) than the video shown above.

    Here are the links to my recordings of the popping sound.
    https://drive.google.com/open?id=1DlBKJjIjll6EF1kLJw9rHTeYbnGQqEc3
    https://drive.google.com/open?id=1VfJsKlH3coGeFQm_qgrr09QsB4VSihyL

    Overall, as long as the speaker makes sound, the popping sound will occur. However, I have noticed one exception, and it is when I start up the game I play.

    The game I play has an initial warning screen (with no sound), and then followed by the in-game opening/startup screen where the bgm will start playing. If I launch the game and reaches the warning screen, and then go back to home screen, the speaker will still make a popping sound despite no sound has been played by the speaker. My guess is that as long as the phone activates the speakers, regardless of whether sound is played or not, will cause a popping sound. Unfortunately I am unable to test out other games at the time of writing this, as I only play one game at the moment on my Razer Phone 2.
     
  10. razer.winteryang

    razer.winteryang Ice Bear Staff Member

    We definitely appreciate the details you've provided on this post, @Silvwyvn. I'd like to have this further investigated by the Mobile Team. I sent you a PM please check your inbox.
     
  11. camphitTuscanTan126

    camphitTuscanTan126 New Member

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