Store Issues

Discussion in 'General Discussion' started by Red Tick, Oct 4, 2016.

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  1. WarmBlackbizinsight289

    WarmBlackbizinsight289 New Member

    I have been trying for two days to order the new razer blade and have not been able to complete my order. I keep getting the error message that "payment authorization failed" but after trying two different cards and calling both institutions to confirm the data was correct and to confirm that neither institution even received a payment authorization request. I am at a loss. I have emailed support twice and each time a get a canned message, though one did have a single line that mentioned they would check my account but still ended with try another form of payment.

    Anybody else having this issue?

    -Red Tick
     
    WarmBlackbizinsight289, Oct 4, 2016
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  2. Dylan_Ma

    Dylan_Ma Member Staff Member

    Hi @Red Tick, have you tried contacting our Support Team? They will be able to assist you with this issue.

    I'll be locking this thread, if you require any further assistance, do feel free to contact me directly.

    Do note that Razer Insider is not a support forum.
     
    Dylan_Ma, Oct 4, 2016
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