Synapse 2.0 not saving configurations after app restart

Discussion in 'Razer Support' started by wo7ffie, Apr 8, 2018.

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  1. wo7ffie

    wo7ffie New Member

    So, as I said, whenever you do restart the app (by closing it and re-opening it or by rebooting/shutting down your pc) all the configurations I had already set, rolls back to the previous one. This is ANNOYING, very unnecessarily inpractical and I'm fed up of always having to open the app to change my configs the way I like 'em to be set, just to have to do that all over again every damn time.

    My devices:

    Abyssus 1800 (mouse), Kraken 7.1 Chroma (headset).

    Please, anyone, HELP.

    ps: I've already uninstalled and reinstalled the app multiple times to no avail.
    91xoL and pancholr like this.
  2. 91xoL

    91xoL Active Member

    This happen with the mouse to?
    I have the same problem with Kraken 7.1 chroma, I wrote to razer support but they didn't help/resolve this problem.
    If I'm correct it's a common problem, other people said that but there isn't a solution.
    There is only a temporary fix you can try:

    If you create another Razer acc (for synapse) and use it, it should save the setting (at least this method worked for me for 4 months).

    I'm sorry that I can't help you in other ways, I don't think that they will fix this problem (I start to had this issue 2 years ago) because they are shifting to synapse 3.0, but still they need to add more peripherals.
    wo7ffie likes this.
  3. wo7ffie

    wo7ffie New Member

    Yea man I've been having this sticky issue for at least the past 5 months or so. Its a bummer they'd seemly left a huge part of their customers down like that.. I installed 3.0 once, but as you said, my peripherals were not supported, so I got back to this buggy crap. It's hopeless. :slightly_sad:
    91xoL likes this.
  4. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    Hey y'all!

    I have sent you both a PM so I can help you out. Moving this to the support forum.
    wo7ffie and 91xoL like this.
  5. wo7ffie

    wo7ffie New Member

    Yeah so i've been making some tests and I've discovered that only my Kraken 7.1 Chroma's configs will not save, so as I said, once I close synapse manually or rebooting and/or powering off my machine, the settings for my headset will not stay saved.. Any clue of what I should do? I really love this headset, I've even recently bought the replacement cuffs for it, but this is driving me nuts. Every time I turn on my computer I must go there and change it all again to my liking. Please. PLEASE help me.

    @Razer.Caziel , @91xoL
  6. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    Do try using another account to check if has something to do with a corrupted save. If problems persist, you can shoot me a PM.
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