SYNAPSE 3 CAUSING AUDIO GLITCH

Discussion in 'Razer Support' started by Domsithlord, Dec 22, 2018.

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  1. Domsithlord

    Domsithlord New Member

    Hello There!

    So for some reason SYNAPSE 3.0 is causing tournament edition headsets to bug out in their audio and when using the surround sound channel ( in sound preferences its the RAZER TE - GAME CHAT ) the sound is constant whenever normal audio should play its like a crackle and pop and only ends when you select the ( RAZER TE - CHAT audio channel under SOUND- PLAYBACK - RAZER TE CHAT

    Its an annoying issue and defeats the purpose of owning this headset, I myself have been in contact with various agents to try to solve this bug as IT ONLY HAPPENS WHEN SYNAPSE IS INSTALLED but dont fear! i have found a solution !

    To use the game chat again and hear no sound your going to need to do a bit of digging

    STEP ONE; REMOVE HEADSET FROM PC UNPLUG FROM USB PORT

    STEP TWO; UNCHECK THE AUTO UPDATES ON SYNAPSE THEN UNINSTALL SYNAPSE

    STEP THREE; REINSTALL SYNAPSE WITH HEADSET STILL UNPLUGGED

    STEP FOUR; PLUG HEADSET IN AND DO NOT CLICK UPDATE ON THE SYNAPSE APP THIS WILL CAUSE THE ISSUE TO HAPPEN AGAIN

    STEP FIVE; WAIT FOR PATCH

    i have sent audio and recordings to the Dev team in hopes this gets fixed, with this fix you cant use any of the THX control box features but its better than nothing!

    ill review this thread to help those who need it ( I ALSO TRIED WITH 3 COMPUTERS AND 2 DIFFERENT HEADSETS THIS IS DEFFO A SYNAPSE GLITCH)

    Peace!
     

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    Nefishor and ConEP like this.
  2. ConEP

    ConEP New Member

    Have this exact issue on my new Nari as wrll, can confirm uninstalling synapse 3 completely resolves the issue.
     
    Domsithlord likes this.
  3. ConEP

    ConEP New Member

    Just for those wondering about Domsithlords fix also. This wont work if you are downloading Synapse from the Razer website as its the latest version.

    Dom are you able to provide a link to the old version of Synapse in the meantime? I only recently bought my Nari after the 14th December update so dont have a download of the previous installer.
     
  4. Domsithlord

    Domsithlord New Member

    i havent found the old link the only thing i could do is uninstall synapse unplug headset then re install synapse and then re insert headset... then stop the update before its done ( it will be under the updates tab ) and then click on the settings then uncheck auto update! sadly no old links i dont know what they have done but its a bit issue
     
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