The synapse program on razer kraken 7.1 does not work for me

Discussion in 'Razer Support' started by Lorenzobessi, Nov 8, 2018.

  1. Lorenzobessi

    Lorenzobessi New Member

    The program recognizes the headphones but does not recognize me any changes as if it does not work help
     
    pancholr likes this.
  2. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    Hi @Lorenzobessi, Apologies for the delayed response. What platform are you using the headset on and it is working properly, configuration issue aside? Please send me a PM with the serial number of your headset so I can run a partial warranty check and help you isolate the issue. In your message, also include a link to this thread for reference.
     
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