[Upgrade Problem] Invalid Credentials. Please try again.

Discussion in 'Razer Support' started by RonarkRellevant, Dec 9, 2018.

?

Is it just me?

  1. Yes, just you.

  2. Same problem here.

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  1. RonarkRellevant

    RonarkRellevant New Member

    Hi, am just wondering why I can't upgrade my zMOL to Razer Gold and Silver? I input every details correctly but it stills give me invalid credentials.

    upload_2018-12-10_1-4-11.png

    upload_2018-12-10_1-5-11.png

    upload_2018-12-10_1-5-32.png

    It's working fine with other affiliated sites aside from this one :/

    I still have some money inside my account that I am using for my games.
     

    Attached Files:

  2. RonarkRellevant

    RonarkRellevant New Member

    Additional screenshot that I have an existing wallet as said on the notification.
    upload_2018-12-10_1-12-40.png
     
  3. RonarkRellevant

    RonarkRellevant New Member

    Up.. Anyone knows how to fix this?
     
  4. RonarkRellevant

    RonarkRellevant New Member

    Help, someone please help me.
     
  5. Razer.RedPanda

    Razer.RedPanda Guardian of the Forest Staff Member

    Hello. Have you tried to use another browser to do the migration process? Also, have you tried to contact Razer Gold Support?
     
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