Mice and Surfaces

Hi! i just sent in my viper ultimate to RMA and have gone through the whole cable cutting process and more, I’m now waiting for a replacement but don’t get any answers on my one question both from the support agents or the RMA team. I asked if I would get a Viper ultimate like the one I had as a replacement or any other mouse, I also asked if I could choose colors or not and also if the replacement product would be the same amount of money as I paid for my viper ultimate + charging stand. Around 170$ or if I would just get something random. I didn’t get an answer on any of these questions… has anyone else had these questions unanswered or have got a replacement for their viper ultimate?? Please share!

Need a driver for Deathadder Essential I can load in MANAUALLY . Synap will not work  and the other installer keeps asking me to turn off Synap despite it being uninstalled . Just want a simple  no run around mouse driver . NOTHING else  .  Why it has to be so convoluted is beyond me .

i lost my usbc for my naga v2 hyperspeed . could I get a replacement

Edit: Ok, i found the issue, its a dead blue LED

I bought an orochi v2 mouse, everything worked perfectly after 6-7 months, the battery that was there at first discharged, I put a new Alkaline energizer, the problem was not solved, at first it shows 100 percent, then it suddenly discharges, at most it worked for half a day in any mode, then I ordered Lithium, I thought the problem was this but everything still shows 92 percent, then suddenly 23 and quickly discharges every second, it happened that on the contrary, it added percent, it all happened when the mouse discharged

Recently bought razer cobra pro.fully charged to 100%,  used it for about 10 hours in bluetooth mode. And the battery went down to only about 15%my setting was brightness 70, turned off smart dimming, turned off sleep mode etcIts saying to last 170hours in bluetooth mode.is my product normal? i want to know under what setting it can last 170 hours in bluetooth mode.    

When i unpacked my new Naga i found a Battery in the Box, but when i looked at it there is no “Rechargeable” written on it. So now im not sure if it is a rechargeable Battery? If it is a rechargeable One - How do i charge it? There is no Cable in the Box and i couldnt find a Place to plug a Charging Cable in. Thx in Advance

Hi I'd like to know about Viper V3 hyperspeed mouse before buying it. Could you help me? Is it possible to connect it to 2 or 3  d'ongles (2.4), not simultaneously, in order to use it with 2 or 3 computers, with are in different rooms ? I precise I only want to connect to one computer each time, by moving the mouse in another room if I work with another computer witch has his own dongle.Thank you!!

Purchased my RAZER BASILISK V3 PRO last June 2024 and just yesterday the left mouse click button is not working all button functions seems to work. Tried fixing it with PC restart,  Explorer restart, device manager uninstall and install. Razer synapse uninstall and install and cleaning it with compressed air. Also tried using it on another device but still no left click.

All mice will have at least three buttons: left, right and middle; beyond that I need two on the left, two on the right and two on the top, for a total of 9. The last mouse to have this was the Lancehead, but that’s discontinued. Why is there not a single currently-manufactured Razer mouse that has this symmetrical 9-button profile?There is no upgrade path for Lachesis → Taipan → Lancehead users. Are there plans to fix this?

My viper mini has been working fine for about 6 months but 1 week ago it suddenly stopped working, it doesn't move the pointer but all the buttons work fine, I tried it on another pc and the sensor didn't work either, someone please help me

while playng a game my mouse cursor just wont move after a few seconds i have tried everything to fix but the problem just wont go away

I have a newly purchased Death Adder V2 Pro.It all works fine when connected via the supplied USB cable.  The Synapse app shows its fully charged.  But when I disconnect the cable, nothing lights up, not even the profile light.  At that point Synapse shows its powered off, but I can’t get it to power on.Yes, I updated the drivers.

Hey all! I bought a Viper Mini around 3 years ago, and it's worked completely fine until now. None of the buttons (except the DPI button, which has an issue of it's own, and clicking the scroll wheel) work.I've tried it on my brother's PC, and it made his mouse not work until he restarted his PC, which makes me believe it's a firmware issue.Clicking the DPI button disconnects the mouse, and reconnects it a couple seconds later (confirmed with usbdeview)I've tried updating the firmware, but it says it's up-to-dateIt still shows up in usbdeview as the Razer Viper Mini.It's not a usb port issue, I've tried plugging it into usb 2 and 3 ports to no avail.I also have a Razer Ornata V2 if that changes anything, it still works fine.The mouse had zero issues until today, and I have no idea how to fix it.

Hi!I had this issue for a while, where my mouse sometimes freezes and keys get stuck randomly. I recently discovered, that when I play fast paced games, where I pick up and slam my mouse regularly while turning (like Overwatch), the profile button on the bottom of the mouse gets pushed, when I place my mouse on the desk, and that causes the issues. It’s pretty annoying, when the mouse freezes for ~2 seconds mid game, and it happens every time a profile switching happens by accident. Sometimes even some keyboard keys get stuck (non Razer keyboard), specifically the D and E keys, or the Ctrl and Alt keys, always in pair. When this happened I had to restart the PC to unstuck the keys, now I know a better workaround, I close the razer app, and switch profile again with the mouse button, and the issue goes away.Is there a way to disable this profile button? It's not great design to place it on the bottom of the mouse. Or will any software updates arrive in the future to address these issues

I wanted to ask if there was any way to get replacement parts from Razer for my Basilisk V2 sides, as both the rubber parts are worn down.I saw a question that had a link to some “Universal Grip Tape”, but it had a different texture and i didn’t see a way for it to fit.I didn’t know if there was some way to get replacement ones to just take mine off and replace with.If not then the only option is either deal with the texture of the grip tape or invest in ANOTHER mouse again.Thank you for reading and any answers!

so every time when i unplug and replug a razer mouse i have 4 (viper3pro,deathadderv2pro,v3pro,viper8khz)the device works only after restart...even when batteries dies i cant just plug the cable and will work...only after restart.

What do yall think about mud pads compared to speed pads for FPS? Everyone seems to have varying opinions

Hello,I have a basilisk v3 mouse and i use synapse to custom mouse key as number key. but it suddenly not work anymore even I reinstall synapse, few days already the change scroll mode is working and macro custom is also working, but custom button not function 

Hi,I have had my Mouse the deathadder v3 pro for about a year after about 3 months the scroll wheel will jump up when scrolling down. I heard it was the encoder at fault and the blow method on the left side worked periodically but that temporary fix is not working anymore. Can i submit it for warranty repair? I know it has 2 years. So I’m wondering if I can get it repair or should I just toss it out. Feels like a waste of money tbh. If I can’t get it fixed I will probably stop buying razer. Terrible quality for a supposed top quality item.

I just bought the basilisk v3 pro wireless dock bundle and no matter what I do I can’t get my mouse to charge wirelessly on the dock. I’ve tried cleaning the charging pins on the puck and mouse. I’ve tried installing all firmware updates for both the mouse and dock. I’ve tried charging the mouse with it turned on and with the mouse turned off and nothing will work. Any help would be greatly appreciated! 

i bought deathadder essential on may 2022, when i received product it cursor already stuck on left side cornor so i replace it,  new one worked fine for 3 month but after that again same problem happen.. i tried all methods they say on official website but nothing helped me.. i even try to reach customer support but they never responsed..this was the bad ever experiance i faced with razer products.. from now i never gonna buy any products from razer cuz it have a cheap bad quality and costly too.. i want a quality product so i spend money on it but in exchage i get a wrost ever experiance from razer.. even a cheap mouse is long lasting but not this one..till now i face the same issue and lost hope that will repair…  

Does anyone have issues with charging their wireless mouse using the USB port? I have the Deathadder V2 Pro and I am unable to charge or use the USB port after a few months of usage. I only charged once every 2 weeks since the battery last so long. I got a replacement and it started happening again. Seems like a fundamental design flaw to have a micro USB port on the mouse in the first place.

When I push down on the buttons they don't move there stuck the bottom one worked for like a day a few weeks ago but that's was the only time any worked I really want to fix this because it's my favourite mouse and it cost me ALOT of money

I have a Razer Naga 2014 wired mouse.  I think that it’s high time that a left-handed version is created with the 12 buttons on the right side for us lefties, eh?  My wired model still works fine, but Razer is ignoring us lefties when it comes to wireless.  I posited the same question back in 2014.  So, what’s up Razer?